Tom's Key Company Avis 

Not having a good experience. I lost my one and only operating key fob. I emailed the company to make sure they were able to create a key for me and I was told that they could do so without any pictures of the key and just proof of registration. I specified over three times that I did not have a working key currently and I cannot take a picture of a key because of that. I submitted three pictures of proof of registration as advised to complete the picture requirements. Now, after I have already made my order, they are telling me processing cannot move forward until they have pictures of the key that I have consistently stated I don’t have. $58 for wasted time and for my vehicle to sit idle while I have to push important things back further and further because this company does not operate efficiently. I am hoping I end up speaking to someone in customer service who knows what they are talking about & this order is processed sooner rather than later. Process wise I would not be returning myself or recommending any friends of family a local locksmith may have costed more but I’d pay for convenience and clarity gladly.

The image cut keys worked properly and were easily programmed and would recommend to others.

Any questions were answered within seconds. And my order arrived 2 days ahead of schedule. Super easy to program and very satisfied. Highly recommend Tom’s Key Company.

Twice i have been sent the wrong part. So i will have to get on the phone once again and then mail the wrong part back.Customer service is nice enough but obviously either a glitch in your packing department or someone doesn't look at part numbers. I have tried to be nice but and if you send me another part I am betting it will be wrong again and this will have turned into about 4 weeks of mishap.

If this review was only based on the program dongle, it would be 5 stars, however I wish I could give Tom's customer service 10 stars. They were so courteous and helpful that it actually surprised me. It has been quite awhile since I had such a good customer experience.

No return slip included to return the programmer. So I inquired and they emailed me one and said the post office just needs to scan it. This was good news as I do not have a printer. The USPO would will not scan a return slip unless it has a QR code. Why they sent me a return slip without a QR code is beyond me. Had to then go to the public library to print it, then back to the post office. Took 1.5 hours (I live in the city). I request a $20 refund. They offered a $10 refund but would not budge on increasing it to $20. They claimed they didn't know a QR code was needed. Well it is their business to know. I debugged the problem and informed them of their misunderstanding. They were defensive saying the post office changed their policy. Which is not the issue, it is their job to have the return experience as described when I purchased the product. Extremely disappointed. I have multiple keys to be done but will go elsewhere, and will advise family and friends to go elsewhere.

If anyone is looking for an extra/ replacement car key, they shouldn't look elsewhere. I am extremely satisfied with the quality, precision and customer support service. The programming was straightforward and easy with the instructions provided.

I had a question regarding a 2010 Corolla "dot" key and transponder chip (which my key doesn't have). I got a detailed answer back within moments.

The key to my positive experience was the communication with those at Tom's Key Company.
They were always there. When I sent a message, they replied as if they knew me and my concern regarding the key to my car. I will always be grateful for being heard and helped by the personnel at Tom's Key Company. They were the key to my wanting to return if I need another key.

This Company is USELESS IF THERE IS A PROBLEM THERE IS NO TECH SUPPORT YOU TALK TO AN AI BOT THAT DOESN’T forward info about problem no one has return my call from TOMS KEY COMPANY!!!!! Also the APP “Pair My Key” tech support is take battery cable off for 10 seconds and try again, which I did three times then they told me that TOMS Key Company is at fault by sending me bad items. Just want to return everything since it doesn’t work without paying 15 dollars to return my whole order this has been going on for over 2 working days with no return calls!!!!!!! DO NOT WASTE YOUR MONEY OR TIME WITH THIS COMPANY!!!!!!!!

I bought a Toyota truck recently and it had only one key fob. I called the local dealer and they quoted me about $400 to provide a second key. So I called a local mobile automotive locksmith and was quoted over $500 for a single key fob. I found Tom's Key Company on the internet. I was able to have my key reproduced using a photograph of my existing key sent via email. The key required some programming too. Toms sent me the already laser cut key, the programming device and easy, very specific instructions on how to do the programming. I followed tbe instructions and it worked perfectly. I saved about 80% over dealer and locksmith quotes. Check out Tom's Key Company!

After weeks of trying to get a key that will program and start my 2018 Tahoe , they continue to give me the run around as to why it will not work with my vehicle, they ask for videos, like I can’t figure out how to make it work , bottom line is they can’t provide the product they state will work, now they expect me to pay for their lack of knowledge, having to dispute my charge at this time , Very disappointing

Ran into an issue with my key and customer support was quick to resolve the issue. They emailed actual helpful responses instead of canned emails that don't address your concern. Its obvious they have real people responding to inquiries and I'm very thankful.

The key fob was correct for my vehicle, 2007 Tundra SR5. Tom's answered my questions and were very helpful. I elected to have Pop-A-Lock do the fob programming. Works like a champ!

I was trying to use a promo code and for whatever reason, it did not work. I called customer service and they were able to place my order. I received my “vintage” physical key fob (old tech seems to be better in avoiding the growing high-tech thefts of vehicles with keyless systems), had it cut for $10, followed the instructions and inserted the key programmer into my OBD-II slot, and 10 minutes later removed the key and it worked! I was able to remove the MyKey settings that I had actually put on both my other keys (where all the buttons stopped working, even with fresh batteries). Thanks for saving me a few hundred dollars!

Excellent product. Real customer support. Timely service, and WAY more cost effective than the dealership.

Great company. Offers replacement keys at a reasonable price compared to the dealership.

First off the website is extremely USER FRIENDLY!!! And honestly it couldn't get more easy if they tried! Every item I looked for was in stock and ready to be made custom! And we can't forget "snap a key" Snap a few pictures of your key and BINGO! A spare key cut exactly the same as your original! For questions or concerns, do not hesitate to contact their amazing customer service TEAM! IVE always got fast and curtious response, and solutions to any questions I may have had!! To good to be true, hands down! The
people at Tom's Keys definitely have a customer for LIFE!!!!

Everything from the time I ordered the product through the process of programming my key was handled perfectly. I received constant updates on the status and shipment. I had a bit of trouble with the initial confirmation process and emailed the company. Within two minutes I received a response with troubleshooting options. I proceeded with the process and it worked great! Very happy with this experience and it saved me a lot of money. I would highly recommend their services/product.