Would like to give some great feedback for Muhammad! He was very helpful and friendly and thoroughly explained everything he found and did which we really appreciated! He is very knowledgeable and c... Voir plus
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Lisez les avis des autres
rude staff no understanding of situation hidden costs no mention of second payment i have huge phobia of rodents and he was just amused laughing at me. i would never recommend this company there is... Voir plus
I would have given them 5 stars bc the first two visits, the technician were excellent. alas, since their treatment failed before our warranty expired, they said our warranty was shorter than it actua... Voir plus
Ridwan was prompt and so informative Assisted with a potential moth situation (eggs were found in my carpet!). Incredibly professional and proactive. I have some marks which they are kindly a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Tom's Pest Control is a young and growing business that aims to be a leader of the pest control services sector across the UK. Our commitment to providing permanent solutions and our focus on service and quality allow us to dominate the industry with superior service standards.
Coordonnées de contact
39 Lilestone st, NW8 8SS, London, Royaume-Uni
- 02 8016 3791
- mark@tomspestcontrol.co.uk
- tomspestcontrol.co.uk
2,7
Bas
27 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Very unprofessional company
9 janvier 2024
Avis spontané
Réponse de Tom's Pest Control
Hello Bob,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience with our company was not up to your expectations. We strive to provide the best service possible, and it is clear we fell short in this instance.
We would appreciate the opportunity to learn more about what went wrong and how we can make things right. Please contact us directly at 0208 016 3791 so we can address your concerns and work towards a resolution.
Your feedback is invaluable to us as it helps us improve our services and ensure a better experience for all our customers.
Lewis is terrific, but pricing needs to be clearer
As with everyone else on this site - Lewis was absolutely terrific. Kind, knowledgeable and friendly. I explained my extreme phobia about rodents (I can't even look at a picture of a mouse or rat) and he couldn't have been more understanding. My only quibble with this company is the pricing, which is very unclear. When I was looking, this company was much cheaper than others. They talked about second (and even third) visits but the fact that it's another £100 for the second visit must have been in very very tiny print. Basically, they cost even more for two visits than the original site I looked at. I also didn't appreciate being chased for the second payment less than an hour after Lewis left - I hadn't even received the invoice yet. I still think it was worth it though - just for the service Lewis gives
7 janvier 2024
Avis spontané
Réponse de Tom's Pest Control
Hi Liz,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with Lewis and found him to be kind, knowledgeable, and understanding. We strive to provide exceptional service, and it’s wonderful to know that Lewis made a significant impact during his visits.
We sincerely apologise for any confusion regarding our pricing structure. Your feedback is invaluable, and we understand the importance of clear and transparent pricing. We will review our communication methods to ensure that all costs are clearly outlined and easily understood by our customers.
We also regret any inconvenience caused by the timing of the payment request. We will work on improving our invoicing process to ensure it aligns better with our customers' expectations.
Your satisfaction is our priority, and we are grateful for your understanding and patience. If you have any further concerns or questions, please do not hesitate to reach out to us directly. We appreciate your business and look forward to serving you again in the future.
Lewis was excellent
Lewis was excellent, knew exactly what he was doing and did it . Polite and effective. Perfect 👍
29 décembre 2023
Avis spontané
Réponse de Tom's Pest Control
Hi Kishor,
Thank you so much for your wonderful review! We are delighted to hear that Lewis provided you with excellent service and that you found him to be knowledgeable, polite, and effective. Your satisfaction is our top priority, and it's great to know that Lewis met your expectations perfectly.
We appreciate your feedback and look forward to serving you again in the future.
Great experience with Tom’s Pest Control
Lewis was very amenable and went the extra mile from the start - giving me a courtesy call an hour in advance, and doing such a thorough job once he was onsite that made me conclude I had made the right choice with Tom’s Pest Control.
He cleaned out the kitchen cupboards where there was rodent activity, found and blocked holes where they were coming through and checked and cleaned underneath the cupboards, before disinfecting and putting baits/traps. He also checked other rooms (shower room, utility room, bedrooms, living room) for rodent activity and put baits as required. His professionalism, knowledge and care for my property was very commendable, and he also sent me a report (even though it was Christmas Eve!). To cap it all, he agreed to come back again to see how things were going.
Having had varying experiences with tradesmen, I must say Lewis epitomised great customer service and did Tom’s Pest Control proud. I’m so glad I went with them and have definitely saved their details as my go-to-persons for pest control and cannot recommend them highly enough.
I don’t normally give 5 stars for anything, but my experience with Lewis was much more than I’d hoped for - a great testament to his professionalism and performance.
24 décembre 2023
Avis spontané
Réponse de Tom's Pest Control
Hi Paul,
Thank you so much for taking the time to leave such a glowing review of your experience with us. We are thrilled to hear that Lewis provided you with exceptional service and went above and beyond to ensure your home was thoroughly treated and protected.
Lewis is indeed a valued member of our team, and we are proud of his dedication to providing top-notch service, even on Christmas Eve. Your detailed feedback about his thoroughness, professionalism, and willingness to follow up is greatly appreciated and will be shared with him and the rest of our team.
We are delighted to know that you feel confident in choosing us as your go-to pest control provider. Your recommendation means a lot to us, and we are committed to maintaining the high standards that earned your trust.
Thank you once again for your kind words and for choosing Tom's Pest Control. If you ever need our services again or have any questions, please do not hesitate to reach out.
Great service
- fast, efficient service
- fair price
- great customer service
- well considered holistic offering
19 décembre 2023
Avis spontané
Réponse de Tom's Pest Control
Hello G Edwards,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service fast, efficient, and fairly priced. Providing great customer service and a well-considered holistic offering is our top priority, and it’s fantastic to know that we met your expectations.
Your feedback is incredibly valuable to us, and we appreciate your kind words. If you ever need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Extremely efficient and committed to…
Extremely efficient and committed to duty.Finished work with details.
11 décembre 2023
Avis spontané
Réponse de Tom's Pest Control
Hello Kalawathy,
Thank you so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that you found our service extremely efficient and committed to duty. Attention to detail is something we pride ourselves on, and it’s gratifying to know that it made a positive impact on your experience.
We look forward to serving you again in the future!
Thank you Lewis coming to sort out my…
Thank you Lewis coming to sort out my mice issues!
I would highly recommend this pest company. Lewis was very informative and explained everything in detail.
11 décembre 2023
Avis spontané
Réponse de Tom's Pest Control
Hello Gagaga Bababa,
Thank you so much for your wonderful review! We are thrilled to hear that Lewis was able to assist you effectively with your mice issues. Our team takes great pride in providing informative and detailed service, and it’s fantastic to know that Lewis met your expectations.
Your recommendation means a lot to us, and we are grateful for your kind words. If you ever need any further assistance, please don't hesitate to reach out.
Thank you once again for choosing our pest control services!
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