Booked in for a root tint with Leah (Senior Technical Stylist) and what should have been a routine appointment turned into a 4-hour ordeal due to missed sections and negligence. At the end, I... Voir plus
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Lisez les avis des autres
A very friendly welcome from Ashley in reception and the offer of refreshments. James and Sarah did an excellent job with our haircuts and my wife's colour. A real "Tony & Guy special. A salon to rev... Voir plus
Great experience with Aaron in the Bristol branch, he’s so down to earth and friendly… I love having my keratin treatment with him… he’s very unique and so refreshing…I have never met such a nice pe... Voir plus
È stata un'esperienza fantastica! Il team è davvero preparato e professionale. Ho effettuato, per la prima volta, il trattamento agli esosomi e il botox e devo dire che i capelli sono risultati subito... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Multi-award winning hairdressing brand with more than 55 years of experience in education, superior client service and haircare expertise.
Coordonnées de contact
58-60 Stamford Street, SE1 9LX, London, Etats-Unis
- clientcare@toniandguy.co.uk
- toniandguy.com
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good
Very hoid exoerience though short 9f staff. One lady really iverworkibg and doing too many things at once
Avoid!!
Didn't do a toner after the bleach. Didn't style it. Took an hour longer than expected.
£245 for a disaster. Avoid!!
Brilliant cut, lovely people
Everyone working in this salon is so lovely and welcoming and friendly. The hairdresser cut and styled my daughters hair exactly how she asked and it looked amazing. Would 10/10 recommend
Great experience!
I’ve had another great experience at Toni & Guy, Deansgate. Last week, I had highlights with Nathalie, followed by a cut with Grace. Both Nathalie and Grace took time to listen to what I was hoping to achieve, carefully explained what they recommended and what they were doing at every step of the process. Despite it being in the last couple of days before Christmas, I never felt rushed and Nathalie and Grace were very calm, friendly and their expertise shone through. Nathalie’s, Grace’s and the rest of Deansgate team’s expertise, professionalism and positive manner is the reason that I keep coming back to Toni & Guy. Thanks guys!
Loved the air wash
Loved the air wash - felt like I was at a spa. But the best was the blow wave . A - mazing
Wonderful experience
Wonderful experience, and as expected!
Have been with T&T Canary Wharf for 10+ years and will continue to do so. Such an amazing atmosphere in the salon, polite/professional staff, and just a happy, focused, and all round wonderful service from first booking to leaving.
Thank you as always and Merry Christmas!
Outstanding service and great staff
Outstanding service and great staff , feels very welcoming and always a good result
When I pay £90 for a haircut I expect…
When I pay £90 for a haircut I expect my appointment to be nice and relax while receiving the required service.
Unfortunately, this was not the case here - the haircut was done under a lot of stress, I came out of my hair wash dripping wet, the hairdresser was barely talking to me and overall it seems like he was trying to finish it asap so he can be done and over with it.
Very disappointing.
Jarvis is excellent and the reason I…
Jarvis is excellent and the reason I keep returning to Wimbeldon Toni&Guy..
Andre did a magnificent job again
Andre did a magnificent job again! He's a total pro and 10/10 recommend trying him out at Westfield, in Hammersmith.
Many thanks again for the awesome cut and scalp massage 🌻
I had the most amazing blow dry with…
I had the most amazing blow dry with KAZ at the Sloane Square salon .
I have very frizzy unruly hair however Kaz gave me a sleek beautiful blow dry .
I would highly recommend Kaz she is amazing!
Yasmin is lovely and always gives me a…
Yasmin is lovely and always gives me a stylish haircut 💇♀️
Had a wonderful experience with my vist…
Had a wonderful experience with my vist today very happy and won’t be going anywhere else
Bluewater store cancelled appointment…
Bluewater store cancelled appointment 45 minutes before appointment stating that they had run out of hot water and had to cancel appointment. Asked them if there was any availability at nearby stores and immediately told no. I phoned lakeside store who could accommodate us and after spending £250 an extra £80 was deducted from my account for missing the Bluewater appointment. I then tried to call and the receptionist kept on putting the phone down on me. Utter rubbish. Go elsewhere
Always love coming to see Daisy
Always love coming to see Daisy. She is so friendly and amazing at what she does. Thank you :)
Wonderful experience as always
As a wheelchair user the salon was very accommodating letting me leave my chair by reception. Times is a brilliant stylist and I have been wit her for many yea4s now and I've always been very happy with her work.
I visited Toni & Guy in Cambridge…
I visited Toni & Guy in Cambridge recently and left extremely disappointed with the outcome. I showed a clear photo of what I wanted and explained to my stylist, Tavia, that the most important thing for me was to have the grey hair at the front fully covered. Despite this, I left the salon with the exact same grey still showing at the front. The only difference is that my overall darker.
For £180, I expected to leave feeling confident and happy with my hair, but instead I feel upset and frustrated. I paid a premium price and ended up with a result that looks no different from when I walked in. I now have hair that I really dislike, and I’ll have to spend even more money elsewhere to fix it.
This was a really disappointing experience, and I wouldn’t recommend the service I received.
Excellent as always from Kaz
Excellent as always from Kaz. Thanks very much
Booking office needs improvements but staff is great
I set up the appointment on the phone and said many times that I am in a scarf and need the private room. After the appointment was booked I said to the person that it is booked for the private room and he said he will add that to the notes. When I arrived the private room was not available. I was rebooked, but 3 and 1/2 hours later. But in a positive side, loved my cut and style. The service was amazing.
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