Tony Kealys Avis 3 003

I ordered online carrycot for my pram, was sent the same day and delivered to me next day morning (saturday)! I didn't expect so fast delivery because I was waiting for the same product from other company over a month and had to cancel it. I'm highly recommening ordering from Tony Kealys.

Stay away from Tony Kealys. Had 4 staff tell me the €600 car seat I had paid for was ‘secure but supposed to move when in place’. Straps were not secured by staff and only for my awareness staff were happy for me to drive off with my baby in a car seat that was not fit for purpose and not secure. I’m disgusted - staff chanced another quick sale with complete lack of care for my child. How many child car seats have they sold and fitted that are not secure in the car??? To add insult to injury I was charged ANOTHER €600 euro rather than refunded after the event. A completely off-putting, enraging and worrying experience. Staff are all after the quick sale without regard for child safety. Shower of chancers.

Have spent 5 hours trying to get to speak to someone in Customer service to no avail. No one answers the phone or replies to emails even tried to contact through Instagram. Having to resort to this in the hope someone gets back to me!!

*****
Response to the Bull response below. I sent an email to customer service at 08:26, and followed up with a number of calls that went to answering machine. Left a message and contact info. No response, so I called one of your branches at 09:55 and was told by the nice lady that she would get someone to contact me. A few hours again pass with no contact and continued attempts to contact customer service went by so I called the store again. They then told me that DPD had collected my order 3 days previous and the Issue was with them. (I had contacted DPD, they had yet to get notice to pick up my order). Finally at 15:00 I received an email from Customer Service saying my order will finally be leaving Their warehouse that evening. So when you say "promptly" responded is crap. 9:30 to finally getting a response at 15:00 is five and a half hours!! (16:30 when ye responded on Instagram)

Ordered a Tripp Trapp high chair, was delivered to the wrong house and the picture as ‘proof of delivery’ shows a black front door, and we have a white one.
They have investigated the case for weeks, and always comes back with the same answer saying the courier is looking into it.
Very disappointing.

Really poor car seat advice, dangerously badly trained staff, if you don't know then don't say, it shoulnd't be all about getting a sale, stay away, terrible...

Awful customer service experience dealing with Tony Kealys over the last few months. Would not recommend.

We are due our third baby in the coming weeks and we were trying to configure three car seats across our back seat of our car. We had tried another shop nearer to where we live and did not have a good experience .

It was absolutely horrendous weather this morning . It was absolutely pouring rain . The girl who helped us had long blonde hair . We pulled up our car to the front of the shop and she put on her rain coat and tried various car seat configurations to find the right fit .

When she was happy her colleague also put
On a rain coat and double checked the configuration . Honestly I’m so impressed by this level of help and will be recommending the shop to everyone . Thanks again . I was also impressed that the girl noted the details in a notebook for future customers who might have the same issue.

Great experience. I got what I wanted and needed. The service was excellent. Jean was a great help. Thankyou

Very happy with the product and very fast delivery

Excellent customer service, would buy again

Very quick delivery. Good quality product at very reasonable price

Excellent! Super fast delivery and great product.

Very helpful in store then purchases on line and efficient delivery.
Happy with product

Great service. Website easy to use, free delivery and arrived in a few days.

Trustworthy Irish company with prompt shipping and good prices

Very good service Received the next day

Ordered in the morning, by afternoon i received an email to say it was dispatched. Great swift delivery.

This order was my second one with Tony Kealys and both times, I've been impressed with the speed of the delivery. I didn't receive a confirmation email (even checked my spam) but everything showed up and was exactly what I ordered!