They are more keen on taking order . They have tied up with low quality courrier partner Delhivery. Even after 10 days product has not been delivered. Their reply is totally incorrect . When order wa... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Horrible experience ordering from Tollsvilla. No proper update on why there is a delay in delivery. I had to follow-up for a month before they canceled the order and now following up for refund. Save... Voir plus
Product delivered as promised. Top brands are available at cheapest rates possible. If a product is not available they are transparent and suggest best possible options as well.
L'entreprise a répondu
Ordered a set of casters. Lying in the courier warehouse for a week & then it seems to have disappeared. my project delayed indefinitely. Not a happy customer for sure.Their products may be OK but th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Toolsvilla - India's largest online store for Power Tools, Garden Tools, Agriculture Machinery, Hand Tools, Industrial Tools, Automotive Tools, Welding machine, DIY tools and more. Cash on Delivery available. Fast Delivery.
Coordonnées de contact
Shree hardware and sanitary store building, Benachity, Durgapur, 713213, Durgapur, Inde
- 7407772086
- support@toolsvilla.com
- toolsvilla.com
2,6
Bas
134 avis
A répondu à 41 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Policies cannot be accepted
Policies cannot be accepted. Cannot trust at all
25 août 2025
Avis spontané
Réponse : Toolsvilla
Hi Prathik,
This isn’t something we’d want you to experience. Please share order ID. We assure you that we will get back to you with an update as soon as possible.
Please dont buy anything from this…
Please dont buy anything from this website. the product they sold me was 3rd-grade chinese crap and not working. they wont bother to refund and customer service exce speaks like they are some supreme guys. waste , total waste. please dont waste your hard-earned money on this website. Amazon and Flipkart are 10000 times better.
3 mars 2026
Avis spontané
Réponse : Toolsvilla
Hi,
This isn’t something we’d want you to experience. Please share order ID. We assure you that we will get back to you with an update as soon as possible.
I was working there
I was working there, Everyone is working there are Manager and work culture is worst. I had joined thats my worst decision ever in my life. Guys if you are planing to join here please don't join. I am not getting job anywhere after quitting job from toolsvilla.
1 mars 2025
Avis spontané
I have ordered electric juicer and…
I have ordered electric juicer and received good product
26 décembre 2025
Avis spontané
Réponse : Toolsvilla
Hi Poonam, thank you so much for the 4 stars! We are delighted to know that you are satisfied with our service. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
Achha service hai masin ka
16 février 2026
Avis spontané
Réponse : Toolsvilla
Hi Deboleena, thank you so much for the 5 stars! We are delighted to know that you are satisfied with our service. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
Missing order
Ordered a set of casters. Lying in the courier warehouse for a week & then it seems to have disappeared. my project delayed indefinitely. Not a happy customer for sure.Their products may be OK but their courier service is pathetic. I don't think I will order from them again when there are so many other options, who deliver the orders promptly..
Order No.GS11810904 of 14/Feb.
26 février 2026
Avis spontané
Réponse : Toolsvilla
Hi Brian,
This isn’t something we’d want you to experience. Please share order ID. We assure you that we will get back to you with an update as soon as possible.
Delivery thoda late but good machinery
10 février 2026
Avis spontané
Réponse : Toolsvilla
Hi rlo, thank you so much for the 5 stars! We are delighted to know that you are satisfied with our service. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
I bought a solar dryer available on the…
I bought a solar dryer available on the site, at good price
10 février 2026
Avis spontané
Réponse : Toolsvilla
Hi Ratul, thank you so much for the 5 stars! We are delighted to know that you are satisfied with our service. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
1 mahine pehle brush cutter liye tha
1 mahine pehle brush cutter liye tha, bohat badhiya chal raha hai, must recommend.
16 janvier 2026
Avis spontané
Réponse : Toolsvilla
Hi Debraj, thank you so much for the 5 stars! We are delighted to know that you are satisfied with our service. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
Received product delivery on time
Received product delivery on time, didn't expected the product quality is very good, as my first experience on toolsvilla, it was great
Wish to purchase more products for future
20 février 2026
Avis spontané
Réponse : Toolsvilla
Hi Sweety, thank you so much for the 5 stars! We are delighted to know that you are satisfied with our service. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
On time delivery and great product…
On time delivery and great product packaging
15 janvier 2026
Avis spontané
Réponse : Toolsvilla
Hi Arka, thank you so much for the 5 stars! We are delighted to know that you are satisfied with our service. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
Product delivered as promised
Product delivered as promised. Top brands are available at cheapest rates possible. If a product is not available they are transparent and suggest best possible options as well.
20 février 2026
Avis spontané
Réponse : Toolsvilla
Hi Anita, thank you so much for the 5 stars! We are delighted to know that you are satisfied with our service. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
I purchased INGCO 13 mm Drill Machine…
I purchased INGCO 13 mm Drill Machine after consulting with their sales team and the support n guidance I received from them were amazing 🎉
9 décembre 2025
Avis spontané
Réponse : Toolsvilla
Hi Sanghamitra, thank you so much for the 5 stars! We are delighted to know that your machinery is working well. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
Best Service
The service of this organisation is top notch they really excel in making their consumer relief in a stressful situations. The package I received was in great condition with quick delivery. Definately one of the excellent newbie e-commerce platform service we have, that to in a nieche market like hardware and tools.😀😀
25 décembre 2025
Avis spontané
Réponse : Toolsvilla
Hi Manash, thank you so much for the 5 stars! We are delightful to hear that your machinery is working well. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
Réponse : Toolsvilla
Hi Shubhajit. We are delightful to hear that your are happy with our service. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
Order Id
Order Id: GS11778451
Bought a 18 litre spray can for farm use.
Came with few important parts missing. Sent email with photos and several phone calls . Yet to get response or resolution.
Very poor service.
After having made several purchases in the past- this looks like my last purchase.
Sad that a company cannot have better grievance response
18 février 2026
Avis spontané
Réponse : Toolsvilla
Hi Anand Subrahmanyam,
Thank you for your feedback. We are sorry to hear about your frustration regarding the missing parts for your 18-litre spray can. We value your past business with us and want to ensure clarity on this situation.
We would like to gently address the timeline of events and your note regarding our communication. Our customer support team did investigate your case and responded to your registered email address.
According to our records, your order (GS11778451) was successfully delivered to you on January 7th, 2026. However, we first received your email regarding the missing parts on February 14th, 2026, which is more than a month after the delivery date.
As per our company policy, any concerns related to returns or replacements must be raised within 72 hours of delivery. Because this timeline was significantly exceeded, we unfortunately cannot provide replacement parts free of charge.
While we cannot process a free replacement at this stage, we still want to help you get your equipment fully operational. As our customer support executive mentioned in the email sent to you, we can arrange for the necessary spare parts on a paid basis.
If you would like to proceed with this option, please reply "yes" to the email we sent, and our team will assist you immediately.
Ice crusher machine very well machine
Ice crusher machine very well machine. Great app. Crush more than 60kg ice per hour.
8 février 2026
Avis spontané
Réponse : Toolsvilla
Hi Saikat, thank you so much for the 5 stars! We are delightful to hear that your machinery is working well. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
Very bed service
Very bed service. We sell products on TOOLSVILLA but received damage product. And he denied for claim . And not responding. Ek dam gatiya hai not taking any responsibility
Brand name TAKSHRYA
17 février 2026
Avis spontané
Réponse : Toolsvilla
Hi Tilkesh,
This isn’t something we’d want you to experience. Please share your order ID. We assure you that we will get back to you with an update as soon as possible.
Best dispatch time
13 février 2026
Avis spontané
Réponse : Toolsvilla
Hi Shubham, thank you so much for the 5 stars! We are delightful to hear that your machinery is working well. It was a pleasure helping you at Toolsvilla. We look forward to serving you again!
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