Tooth Club  Avis 

It’s so great to see a company that cares about patients and makes you feel comfortable when you’re nervous.

Very friendly staff, Charlotte and Faith are very helpful at reception. Would definitely recommend a visit.

Really knowledgeable and caring, we couldn’t fault our treatments, Charu and Ryhanna really went the extra mile to make sure everything went smoothly. I would highly recommend the Tooth Club to anyone wanting any treatment

Nicole was amazing, very helpful and professional

I walked into this dental practice in Halstead a broken person — well, my teeth were broken. I walked out with a smile so dazzling I've nearly blinded three people on the way home. 10/10, would recommend.

I had composite bonding and a plate done, and honestly? I didn't know teeth could look this good. My own teeth looked at me in the mirror and said "we don't deserve this." They were right. They got an upgrade they absolutely did not earn.

Dr Jordan AlQuran is quite simply a wizard. Not the pointy hat kind — the kind that somehow makes sitting in a dentist's chair with your mouth wide open feel like a five-star experience. Calm, skilled, and clearly very talented, Dr AlQuran transformed my teeth while I tried to answer questions with approximately fourteen tools in my mouth.

The customer service from start to finish was absolutely amazing — from the warm welcome at reception to the final reveal (cue dramatic music). Every single step of the process was smooth, professional, and genuinely enjoyable. At a DENTIST. I know. I was shocked too.

If you're on the fence about coming here, get off the fence. Your teeth deserve Dr Jordan AlQuran. Frankly, so do you.

Very happy with my experience here. Lovely white smile provided by Abdul Gafoor who was assisted by Aaron. It was a pleasure to have them look after me. They made me totally at ease and checked all the time if I was ok.

Very calm dentist and staff from start to finish, had gum issues, 1 composite and a root canal and I'm very satisfied! Thank u Toothclub! (NIAHM&NICOLE)

Had a dental great experience with Dr Nahla. very honest and professional, listened to what i wanted from the treatment and advised on the best way forward, rather than just chasing the money! very professional and talented Dr. her assistant Ghazel was also on point and made the whole visit very comfortable.

Absolutely shocking service. Today in an emergency I was told NO, there are not any emergency appointments even though I walked in the door when they opened. I was told I could drive an hour away to another practice, this is not acceptable. I have cancelled my plan and I would advise anyone looking to join Allington Tooth Club, Don’t.
They were so unhelpful and they really didn’t care and not once did they ask if I was in pain. It was really a “computer says no” moment. Look elsewhere.

Had composite bonding at Tunbridge Wells today and to say I’m happy with my results is an understatement. I went in nervous and straight away just by talking to Damla she put me straight at ease.

Damla and Zeyad where really lovely throughout the whole procedure and I thank them both for their work.

Selina

⭐⭐⭐⭐⭐

I honestly can’t recommend Jad at Tooth Club enough!

From the first consultation, he listened to everything I wanted while also giving his professional opinion to make sure the end result looked perfect and natural. He really took the time to understand exactly what I was looking for.

Anyone who knows me knows I’m not the easiest person to please 😂, so the fact that I’m absolutely obsessed with my new teeth says it all. Jad went above and beyond to give me my dream smile.

I’ve recently been on holiday and had so many compliments from friends, family, and even people I met while I was away. The biggest thing for me, though, is the confidence it’s given me. I no longer feel insecure about my teeth when speaking or smiling, and it’s genuinely made me feel like a new person.

Thank you, Jad! If you’re thinking about composite bonding, I would 100% recommend him.

I am absolutely delighted with my bonding treatment and the entire experience from start to finish at Sutton codfield. From my very first appointment, I felt welcomed, comfortable, and in excellent hands.

Dr. Charu, Ryhan, and Ishanna were incredibly professional, knowledgeable, and caring throughout the whole process. They took the time to explain every step, answered all my questions, and made sure I felt confident and relaxed at every stage.

The attention to detail and dedication to achieving the best possible result were truly outstanding. The final outcome exceeded all my expectations – my smile looks beautiful, natural, and has given me so much more confidence.

Thank you, Dr. Charu, Ryhan, and Ishanna, for your exceptional care, kindness, and expertise. I couldn’t be happier with the results and would highly recommend this team to anyone considering dental treatment or cosmetic bonding.

Very good customer service at Orpington toothclub from fliss and Emily

Rated 0 stars
Nothing more than a country wide scam where patient care is secondary to sales targets! Coerced into signing a huge Tabeo loan then items were added to the treatment plan behind my back to gain more money from me on top of the loan! Services were added that I knew nothing about and they loved to delay the treatment plan so I had to keep going back. Multiple £65 little 3 minute cleans are their favourite trick whilst they make believe there are delays at the lab. Steer clear of these con artists. I learnt the hard way and paid for veneers which were actually on the plan as composite bonding. Fake dentists who just have no respect for humans. Their Google reviews are fake

I had a consolation over whapp, paid the £100 deposit.
Went for my first appointment and was told that due to my under bite bonding would not be a good treatment for me.
It’s now been nearly 2 months and I have not had my deposit refunded.
Very quick to take payment but getting it back seems impossible. I was told it would be refunded but still nothing back.
I would not say avoid but don’t pay any money until You have seen the dentist.
Before writing this I have chased tooth club many times but seems to just get ignored

My experience with toothclub was amazing
Megan was brilliant and made the experience so easy she was super helpful.
Agnes was amazing and I’m super happy with my teeth
Would recommend toothclub to everyone

I would not recommend Tooth Club (Maidstone Branch) to anyone whom values their time and money, based on my experience detailed below. The whole process felt extremely disorganised and very focused on money rather than customer care.

The treatment I received was for SPARK aligners to straighten my teeth.

I had issues regarding what was actually included in my treatment package on more than one occasion. Firstly, I went in for an appointment and was under the impression I was collecting my teeth whitening whilst there but was told teeth whitening was not included in my treatment plan despite it being pre agreed as part of my package. I was sent home whilst they looked into this and later contacted after they had checked and realised I was correct asking me to come back the next day to collect the whitening. Unfortunately, people have work commitments and can’t just rearrange their schedules at short notice. No apology was given for the inconvenience of this either. Why could this not have been checked whilst I was there to save me another journey?

The same thing happened with my finishing night time retainers. I was told they would cost an extra £400+, only for the branch to later admit this was a mistake and they were in fact included in my treatment package. It honestly makes me wonder how many people would have simply paid the extra money without questioning it and again it is then left to the customer to double check everything is as it should be and your not getting ripped off!

Communication is also incredibly frustrating. There is no direct number for Tooth Club branches, so every time you need to contact them you have to go through to a switchboard, explain the reason for your call and then be transferred and that's if the line is not busy, because if it is you have to call back and go through the same process again. It’s unnecessarily time consuming.

On top of that, every single appointment I had with the dentist, Monica, ran late, usually by at least 20 minutes or more despite me always arriving on time. In the end I would just be 10 minutes late as why should I waste my time for a company that does not care about wasting mine. As someone trying to fit appointments into a one hour work break, this was very stressful and felt like there was little regard for customers time. Again, not a sincere apology was given for this, it was as though it was in their right to waste people's time?

What disappointed me most was the ending of my treatment. When I went to collect my final retainer and all funds had been paid, there was never once a conversation asking if I was happy with my results or experience overall. It felt very transactional from start to finish.

Overall, what should have been an exciting experience, felt unnecessarily stressful, impersonal and insincere.

My sister Nadia had her composite bonding done at the Romford Tooth Club practice and it has been causing her severe gum issues and trouble with cleaning because of how poorly they were done. Within just 2 months of having them done, she began experiencing irritation, inflamed and red gums, and constant bleeding when flossing, something she never had before despite brushing and flossing daily. If this was an issue before, the dentist wouldn’t have completed work on her unless her gums were stable I assume?

She didn’t immediately think the bonding was the cause and continued her hygiene routine as normal, hoping it would improve, but the issues kept coming and going and caused extreme discomfort. Around 3/4 months later she visited our local dentist who stated the gums appeared to be suffocated by the bonding and that open ledges were trapping plaque and debris in places floss couldn’t reach, causing the irritation. Bare in mind this was only 4/5 months after the bonding was done, and with regular hygiene/check up appointments every 6 months, this cannot be blamed on hygiene alone.

2 months later after making a complaint with Tooth Club, they insisted she come in for a review. She had already lost faith in the clinic’s work but attended anyway. The reviewing dentist did not properly assess anything, took no scans or x-rays, and simply said “I can see your gums are irritated but continue flossing and brushing” which she already does every day. He also said “why are you worried about the ledges, if the bonding falls off we can just put it back on” which is ridiculous.

That same week she visited both her local dentist again and another private dentist who took photos and x-rays clearly showing plaque gathering around ledges, bulky and uneven bonding, and gum irritation. This was despite her having a routine clean/check up just 2 months earlier. We have now been told on 3 separate occasions the bonding was poorly done, yet Tooth Club still insist everything is fine. For someone who already had some gum recession, this is clearly making it worse and the bonding needs to be removed. The Tooth Club dentist deemed her suitable for bonding, so clearly her gums would’ve been stable beforehand.

This needs to be taken seriously because paying almost £4000 for this is crazy. It’s impacting not only her oral health but also her mental health. She’s now having to seek wellbeing support from the GP due to anxiety about further gum recession, decay, and potential tooth loss if this bonding stays in place.

The practice manager was dismissive and defensive, repeatedly saying “well you came back 7 months later so what do you want us to do” and mentioning missed calls for hygiene appointments. Since when is 7 months too late when most people attend reviews/cleans every 6 months anyway? She also did not want to return to the clinic due to the poor work done. The calls were mostly marketing calls pushing a £15 membership programme after repeatedly saying no. It’s crazy how they care more about marketing and sales than patient health.

We now have further clinical review appointments booked and have spoken to a solicitor who advised us to pursue a dental negligence claim. We are continuing to document the damage being caused and have even started recording her hygiene routine to show it is being done properly despite the bleeding and floss catching on the ledges. It’s upsetting this has to be taken this far, but we will not allow this to slide as someone’s health is being jeopardised.

Offering free removal is not sufficient considering almost £4000 was paid and it hasn’t even been a year. A “fix” is also not sufficient as the bonding needs to be fully removed to prevent further damage and the money refunded.

We have also spoken to other people on social media who experienced similar issues and will continue gathering clinical evidence before sharing her experience publicly, so PLEASE do your research, look at the negative reviews on Tiktok/Instagram, and go to a practice that prioritises patient care over money.

The staff really lovely, friendly and welcoming.

Nicole i cannot wait to see my teeth done hopefully i will see you there as juanita told me you might not be there on that specific day. I appreciate your service and everyone at tooth club