TopmaQ Avis 

Brought the nordic 350nm impact wrench skin as I already had batteries I thought I'd give it a go. Was dubious when I was looking at it in the store as the lower rated impact wrench was larger in size. Then looking at the impact driver that had the exact sane body was also curious if it was exactly the same internally with just the different head on the end. Bit the bullet anyway, how bad could it possibly be.

Had a test at home to do with it to test it's limitations to see if it would actually do what it was rated for.

Tried undoing my rear axle nut on my motorbike, done up to 250nm with a torque wrench. Wouldn't budge it. I undone it with a breaker bar and then started tightening it up in 10nm increments until the impact wrench wouldn't touch it. Got a consistent 180-190nm.

Same tightening and loosening torque with the impact wrench.

Wrote a review on the website on the tool. When it finally went online on the topmaq website they had modified my review.

I put 2 stars, they changes it to 3 stars, I wrote 180-190nm n maybe 200 if you held it onthere for awhile. They changed it to 280-290nm n 300nm if you held it on for awhile. I was suspicious about the review system as there was no negative reviews on the tools.

I wouldn't be surprised if they've put positive reviews on here to bump up the overall star rating. I've emailed them telling them how disappointing it is to have them modify my review and that we all have the right to make honest reviews. Will see what they come back with

Easy to deal with

Sold me junk goods, but to their credit they sorted it out without much fuss.

Bought a Nordic 18v drill. I have quite a few tools in this range so was surprised at the poor performance of this drill. Very weak and wouldn't drill through anything without binding up. Maybe ok if you're drilling a hole once in a blue moon but not ok for regular use. I emailed and asked if I could return it and then upgrade to the brushless version, had to muck about providing a video and email comms went on and on with Topmaq lecturing me about how great everyone thinks this drill is and denying it is not fit for purpose. So, they lost a sale on a more expensive drill and lost me as a customer. A product has to be fit for purpose and of reasonable quality under the Consumer Guarantees Act. Topmaq think they're above the law.

Incorrect order rectified within 24 hrs!!
Fantastic service, polite, efficient and effective. Thanks, Topmaq.

Have dealt with Tyler (Customer Service Representative), His response time and honesty straight to the point is greatly appreciated, leaves me with confidence to continue further custom with TopmaQ

Fast and a great reply to the questions I asked.
Did not have to repeat the question like some other company's.

Awesome and helpful

Extremely helpful sales team. Willing to go above and beyond.
If only all reps were as competent as Tim.

An awesome team online support is fantastic and the in store experience is second to none.

Great pricing and nothing to much trouble

Service is ok 75% of the time but i have encountered the following:
* Mower (electric - described as being for commercial use) failed on first use after mowing over a cabbage tree leaf. Was told if I was stupid enough to mow over anything other than grass it was my fault.
* Topmaq actively remove negative product reviews - this is actually a violation of commerce laws.
* Several occasions where products ordered have not been dispatched for over a week, without responding to emails searching for updates and reasons why.

I had a problem with my nail gun. I sent a email to the team at TopmaQ. There was no hesitation with sending out a replacement. Great service I would recommend TopmaQ to anyone.

Quick clean and great service. Nothing was a hassle.

Very good customer service, the support team was helpful and responded quickly to my requests. Unfortunately due to a technical problem with the postage company, my order wasn't shipped, but I was refunded in a timely manner. I really appreciate it, thanks. I will be choosing topmaq for future purchases.

I purchased a pipe “bender” which turned out to be a pipe crusher. Even with photographic evidence they refused to refund the purchase price and let me return it.
Staff went out of their way to be difficult!!
Have laid a complaint with the commerce commission and encourage others to do the same.
Three other people were making returns in the short time I was trying to return the “pipe bender”

it is providing competitive and quality product and an amazing service that you should be proud of
I couldn't believe how quick and competent the service and answers to my questions that Libby provided
Thankyou

Fast , friendly response to all of my emails, research provided a part not on the list, very good experience.

Awesome at responding to emails and answering my questions