Torpedo7 Avis 

Last time I shop at Torpedo 7 - Two orders in a row I ordered an item, had no update from Torpedo7 for multiple weeks, no response to follow up enquiries via email, and then my order was cancelled with an automated email.

Ordered and paid for product.
Wrong product delivered.
3 emails and phone call to connect with service center.
Advised to return product.
No feedback on product purchased.
Waiting on refund.
Experience has deterred me from purchasing online from Torpedo7 in the future (inspite of having good products).

This company has a policy of having great sales to 'bait' you , accepting your payment , repeatedly confirming you that your order is coming , and that 'we care' . I have only ordered twice and both times they have failed to deliver because after several weeks of receiving these 'its coming , thank you for your patience ' emails whcih i stupidly believed , i decided to find out what was what . Well it is simple they accepted my order and payment when they did not have the stock . They only 'admitted' this after my chase up emails . If i had not finally chased them up each time how long would they have been able to hold onto my money before they had to let me know they could not fulfil it? They never accepted any blame. This has happened before to me, and others, so they have had plenty of opportuntiy to improve their poor stock management systems and their processes but they have chosen not to .
Do not trust them . There are, as i have found, better companies selling on line that not only have marching or better pricecs but also actually have excellent stock management systems were you cannot even order and pay for anything becasue it is clearly out of stock - and their customer care actually exceeds the usual customer care standards. Shop around .

Great product at an amazing price on sale and given an extra percent off on top! Super impressed!

Purchase an item and wanted to cancel the order. Emailed 3 times to cancel, with no response. Then received an email that the item is ready to ship. Tried phoning ,answered by a robot saying that there are no operators available and hangs up.

Easy to look for and get what we wanted.

We purchased a Tuakura 4 tent. We’re very impressed with the quality of the tent, and the design. Lots of thought has gone into this, to make it a wonderfully liveable tent. Our favourite thing so far, is being able to open up three sides of the living area, so the front of the tent feels like a gazebo.

Shipping was prompt, even in the busiest season of the year.

Made an order 3 weeks ago online, have had several emails from Torpedo7 saying 'don't fret - we're working on it!' only to find out today that they are only just processing it and almost all the items I ordered are now out of stock. Very misleading and waste of time waiting on products I could have purchased elsewhere.

Brought a Tuakura 4 tent in the Black Friday sales.
Shipping delays were expected, but tent arrived with plenty of time to spare before Christmas camping trip.
Have just come back from 4 days camping in the rain, and we loooove it. Would recommend

There was nothing wrong with the product however we ordered the wrong spring protection size 14ft so returned to reorder the right size 16ft however this is no longer available this has made the trampoline unsafe

Great product and service with quick delivery. Highly recommended

Excellent customer service, and delivery speed!
Product not quite as expected

No longer having a store in Napier means buying online - thankfully, easy and user friendly, as this item was one of my sought after wishlist items. Such an asset to indoors and outdoors and weight free friendly. Definitely Torpedo's version of this is the best out there! Can highly recommend

wrong advertisement

Good discounts on a range of products and arrived on time. Only one star off as I ordered a product but later found it was out of stock. Otherwise great.

Quick efficient mail order service, coupled with unbeatable sale price special so didn't just buy myself best ever long lasting icebreaker merino socks but also more for presents as they are of such lasting quality, folk welcome them.

Brought a bike online. Bike is fine but for some reason the tires would not blow up. Contacted Customer services and sent them a video as requested but never heard back. Purchased new Tubes for the bike and now it is working fine. Still cannot get the tubes that came with it to blow up and stay up. Real bad customer service and will never buy from them again.

Fits well easy

I've shopped at Torpedo 7 for years and it never fails. I originally went in store which is where I found what I ended up buying but they didn't have my size so I jumped online. Website was easy to navigate/use. Great range, great sale prices. Very quick delivery within NZ. Will continue to come back!