I liked the quality of the leather and the workmanship of the phone case I bought. I did not like the fact that the website says it's wireless charging compatible and that's not the case. Tried severa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great company. Excellent customer service and quick communication. The leather quality and smell are amazing and they develop a nice patina. I’ve owned many, many different products from them and I’ve... Voir plus
Received the beautiful leather cover for a new iPadPro 11". Lovely color and fits the device well. I keep my iPads for several years, last one was about 6 years, so prefer a long lasting leather cov... Voir plus
Great product quality, I absolutely love this new phone case and would definitely recommend to others and will buy from this company again. Shipping speed was good considering it shipped from the UK... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Explore TORRO for top-quality US leather goods. From premium leather phone & iPad cases to stylish wallets, find your perfect accessory for timeless elegance and durability.
Coordonnées de contact
Royaume-Uni
- customercare@torrousa.com
- torrousa.com
4,3
Excellent
82 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ipad Cover
The iPad cover I bought did not disappoint. It is very well made and I love it. It arrived timely and I’m glad I ordered it. Thanks!
23 avril 2026
Avis spontané
Terrible and worst case ever
The order was fine. The product came on time. But it was not as advertised. The case itself feels cheap and flimsy. The leather does not feel real. The case barely sticks to the MagSafe charger. Waste of money.
12 avril 2026
Avis spontané
Réponse : TORRO USA
Good Morning,
Thank you for your order with TORRO, we are sorry to read that you are unsatisfied with your case. We have our leathers tested every year to ensure that they comply with the European specifications, currently (BS 2780:1983+A1:2013). Our leather was last tested in September 2025 and was found to conform with the latest specifications.
Our leather is an ‘aniline’ leather which is regarded within the leather industry as one of the highest quality leathers (our red leather is semi-aniline). In addition, it is also one of the most expensive leathers to produce as only the very best condition raw hides are graded suitable to produce aniline leathers.
Should your require assistance at any stage then please get in touch and we will be more than happy to help.
Kind Regards,
Daniel
TORRO
I had to buy the new Samsung S26 Ultra…
I had to buy the new Samsung S26 Ultra so I could buy a new Torro case for it. The Torro case for my S21 SE was discontinued. A win win buy!!!!
3 avril 2026
Avis spontané
Nicely made phone case - misleading claims on charging
I liked the quality of the leather and the workmanship of the phone case I bought. I did not like the fact that the website says it's wireless charging compatible and that's not the case. Tried several chargers of different vintages and technologies (standard, Qi and Qi2) and nothing worked. Contact with customer support was not satisfying, with them saying they don't test them and can't be sure what works. Then why claim it does? Returned it.
3 avril 2026
Avis spontané
Réponse : TORRO USA
Thank you for your review, and we’re sorry to hear the wireless charging performance didn’t meet your expectations.
To clarify, the case you purchased is designed to be compatible with standard Qi wireless charging (non-magnetic). It is not designed or advertised as Qi2 compatible. On the product page we also note that Qi charging requires a plug with a minimum 20W output, as lower-output adapters can lead to inconsistent charging behaviour.
That said, we appreciate your feedback that you were unable to get reliable charging across multiple chargers and have shared this internally with our design team.
If you need any further support, please feel free to reach out.
Kind regards,
TORRO
This is my second Torro mobile phone…
This is my second Torro mobile phone case. And I only purchased a new one because I changed mobile phones and needed a different size. I highly recommend the Torro leather case. I’ve tried others and they are not as good.
31 mars 2026
Avis spontané
Website was very user friendly and easy…
Website was very user friendly and easy to navigate. The ordering went smoothly and once received the quality was great
23 mars 2026
Avis spontané
One of the best leather products I own
One of the best leather products I own. Only sad that they no longer make a case for my phone in the color I want. Other than that, TORRO absolutely delivers a quality product.
3 mars 2026
Avis spontané
delivery of package was a head of time…
delivery of package was a head of time as promised which worked out great.
9 mars 2026
Avis spontané
I have been purchasing Torro products…
I have been purchasing Torro products for years and the quality and longevity are undoubtably above the rest!
2 mars 2026
Avis spontané
My z flip 7 case arrived used
My z flip 7 case arrived used, the case itself came with scuffs and sand in the case. My grandpa also order a case for the s25 ultra and the first thing that arrived was a chinese knock off case, and we had to contact support to get the right case delivered. The only reason I'm putting anything over one star is because the cases themselves are of good quality. Though delivery in the U.S will most likely be the end of the company if it continues this way. I currently can't recommend the product in good consciousness with warning them of the fact thag deliver will most likely go wrong.
1 mars 2026
Avis spontané
Réponse : TORRO USA
Good Afternoon,
Thank you for your review, and we’re very sorry to hear about the issues you experienced with delivery and the condition of the item on arrival.
We want to be clear that we work with local fulfilment partners who store and dispatch stock domestically in the US to ensure faster delivery. Not only this, but as we are based in the UK, this eliminates the need for US customers to pay import duties and taxes on orders, following the removal of the de minimis threshold last year.
As we noted in a recent support case, an incorrect item was sent in error from a warehouse, and we immediately arranged a replacement to be dispatched and apologised for the inconvenience.
We appreciate that this does not undo the frustration caused, but we do take these reports seriously and have already raised this with the relevant fulfilment teams to prevent a repeat, so thank you for bringing this to our attention.
Once again we sincerely apologise for any inconvenience caused.
Kind Regards,
Daniel
TORRO
The iPhone wallet is too small for my…
The iPhone wallet is too small for my 16 pro Max. I have to return it. The quality is also subpar for the price. Very thin, poor quality leather.
27 février 2026
Avis spontané
Réponse : TORRO USA
Thank you for taking the time to leave a review and for your latest order with TORRO.
We’re sorry to hear you were disappointed with the feel of the leather.
Our leathers are independently tested each year to ensure they comply with European specifications (currently BS 2780:1983+A1:2013). Our leather was last tested in September 2025 and was found to conform with the latest specifications. We use aniline leather (our red leather is semi-aniline), which is widely regarded within the leather industry as one of the highest quality finishes. It’s also among the most expensive to produce, as only the best-grade hides are suitable for aniline finishing.
That said, we appreciate that preferences can vary, and if you’ve decided to return the item, our returns process will ensure this is handled as smoothly as possible.
If you need any further support, please feel free to reach out.
Kind regards,
Joe
TORRO
I have looked & looked for the perfect…
I have looked & looked for the perfect iPhone case with card holders. Finally found it in Torro. Quality of leather is outstanding. Color is a vibrant red. Love everything about this product.
2 mars 2026
Avis spontané
I love my Torro iPhone wallet
I thoroughly researched iPhone wallets before buying my Torro. It feels good in my hand. It doesn't add much bulk. It holds my credit cards snugly. It's easy to open and close because there aren't any straps or snaps to deal with. The leather feels good and it's not slippery.
The bottom line is that my Torro a nice thing to carry around with me.
22 février 2026
Avis spontané
The product I like
The product I like. The frustrating part is the delay in communication. I emailed to cancel the order during the listed business hours because I found the product somewhere else for less and quicker shipping. The business did not reply back until after they shipped the order and said they could not cancel because it was shipped. Suspicious timing to say the least.
12 février 2026
Avis spontané
Réponse : TORRO USA
Thank you for your review, and we’re sorry to hear you were disappointed with the timing of our response.
To clarify, we received your cancellation request on 11 February at 17:01 (GMT). Our customer service hours are 10:00am–2:00pm (GMT), and as we are a UK business we operate on UK time (GMT).
As outlined in our Shipping Policy, once an order is placed it is automatically sent to our fulfilment partner for immediate processing and dispatch, which means it cannot be cancelled or amended (including the shipping address) once it has entered fulfilment. This process is outside of our direct control, as we use local fulfilment networks to ensure fast delivery for all customers.
Kind regards,
Joe
TORRO
Excellent fit and looks great
1 février 2026
Avis spontané
Torro USA Phone Case: Beautiful and High Quality
This phone case made by Torro USA is beautiful and of high quality. I highly recommend this brand to any discerning individual who values quality and appearance.
24 janvier 2026
Avis spontané
Looks good with good quality leather…looking good !
Looks good with good quality leather and work.
It is also very fashionable. I saw your Instagram reel and had to look into your work and buy your product as well.
20 janvier 2026
Avis spontané
Great job!
Expedite shipping and great service from order placement to delivery. Superb experience. I only wish my merchandise was offered in not just black, but also in brown.
Overall, I am happy with my product. Great Job!
30 décembre 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.