In hoesty i have had the worst experience with this company but having just dealt with Qyaam Clark, he was very helpful and if all he said is correct, ill be happy at last. He was very clear and very... Voir plus
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Lisez les avis des autres
A seamless renewal process from start to finish with Darren C. He was transparent throughout, kept me informed at every stage, and never resorted to a hard sell. Instead, he took the time to secure th... Voir plus
After months of emails and phone calls to TE regarding arrears and having no explanation we decided to make a formal complaint. The following day we received a call from Laura Monsellato, Customer Com... Voir plus
Qyaam Clark was a lovely assistant & answered my questions clearly & professionally. This was the perfect aid & I will be happy to ask for their advice again. I would recommend Qyaam to anyone struggl... Voir plus
À propos de l'entreprise
À propos de TotalEnergies Gas & Power (UK only)
Écrit par l'entreprise
We’re TotalEnergies Gas & Power, the UK's leading business gas and electricity supplier.
We have more than 30 years’ experience powering businesses of all sizes, so to find out how we can help yours visit https://business.totalenergies.uk/
or
Coordonnées de contact
Royaume-Uni
- 08002761014
- totalgp.com
4,8
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Very polite Qyaam Clark
Very polite Qyaam Clark. it was a pleasure to chat; all sorted in few minutes
10 juin 2026
Avis spontané
Qyaam Clark dealt with the issue i had…
Qyaam Clark dealt with the issue i had regarding my account swiftly and accurately.
Thanks to Qyaam.
9 juin 2026
Avis spontané
Qyaam Clark quickly and politely dealt…
Qyaam Clark quickly and politely dealt with the issue at hand and explained to me the procedure to resolve the matter. Also all follow-up questions were well dealt with and assurances were made that note had been updated on our account.
9 juin 2026
Avis spontané
Satisfied customer
The security checking process was thorough. The employee, Qyaam Clark, that I communicated with was quickly able to assist me and send the documents I required. Good customer service.
9 juin 2026
Avis spontané
￡7567.46 Charged on 16 Apr 2026
￡7567.46 Charged on 16 Apr 2026
Been contacting for 2weeks and not being sorted.
I have contacting in the complaint email and not having reply.
The crazy smart meter charged me 3000pounds in just 3days!?? could you please refund my money and sort out the 'smart' meter ??
25 mai 2026
Avis spontané
Réponse de TotalEnergies Gas & Power (UK only)
Good Morning,
Details of your 1 star Trust Pilot review have been passed to our Complaints Team and a formal complaint query has been logged on your account.
Please be assured that customer satisfaction is of utmost importance at TotalEnergies, and we are sorry to hear that this has not been your experience to date.
Your complaint has been allocated to one of our complaint handlers who will investigate and respond to you as soon as possible. We ask that you allow up to 10 working days for the matter to be investigated.
We can confirm all credit activity has been suspended in the meantime.
We would like to thank you for your continued patience while we investigate this matter.
Kind Regards
Customer Complaints
TotalEnergies Gas and Power Limited
My question was dealt with efficiently…
My question was dealt with efficiently and with care by
Quaam Clark,
9 juin 2026
Avis spontané
thanks to Christine for quick…
thanks to Christine for quick turnaround and help.
she is best customer representative with best custmer service.
9 juin 2026
Avis spontané
Qyaam Clark - Great.
In hoesty i have had the worst experience with this company but having just dealt with Qyaam Clark, he was very helpful and if all he said is correct, ill be happy at last. He was very clear and very helpful so thank you Qyaam. Total Energies, you need more staff like him then perhaps people wouldnt leave you in droves.
9 juin 2026
Avis spontané
Qyaam Clark was very helpful and assist…
Qyaam Clark was very helpful and assist with my query in a professional way- quick and efficient service.
9 juin 2026
Avis spontané
Brett was very helpful and provided all…
Brett was very helpful and provided all the info I needed.
8 juin 2026
Avis spontané
Used to online chat and spoke to Qyaam…
Used to online chat and spoke to Qyaam Clark. They resolved my initial query really quickly and were proactive in fixing it going forward.
8 juin 2026
Avis spontané
Great assistance from Christine…
Great assistance from Christine Mupotsa. Thank you very much
8 juin 2026
Avis spontané
Christine was amazing and provided…
Christine was amazing and provided excellent support. She was very kind, helpful, and professional throughout. Thank you, Christine!
5 juin 2026
Avis spontané
Quick and efficient service
Shameeg really helped me today with resolving a longstanding problem with invoices being emailed to people who have left the business. All sorted in 5 minutes. Thank you!
5 juin 2026
Avis spontané
Problem solved
After months of emails and phone calls to TE regarding arrears and having no explanation we decided to make a formal complaint. The following day we received a call from Laura Monsellato, Customer Complaints, who very pleasantly and diligently regularly called and emailed us until finally everything was clarified. We are very happy with the outcome. Thank you Laura.
1 juin 2026
Avis spontané
speedy resolution of issue
4 juin 2026
Avis spontané
We had a problem with our gas supply
We had a problem with our gas supply. TE kept treating it as a National Grid problem when it was on their side of the meter. In the end Christine Mupotsa got a gas engineer involved and the issue was fixed.
3 juin 2026
Avis spontané
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