Total Moving Solutions Avis 

569
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Moving to another country with a young baby wasn’t entirely stress-free, but TMS took away as much stress as was possible. Nothing was too much trouble for them, even when our plans changed several ti... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Top quality service at a very competitive price. Scott and his colleagues were excellent to deal with - prompt to respond to emails, clear plan for all aspects of the move and always pleasant. We got... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From Start to Finish Excellent. We have Moved from Perth Birmingham UK to Perth Western Australia. We got quotes from multiple companies and I have to say TMS were very competitive. But not onl... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Overall it was a very smooth move. I really appreciated that all paperwork was organised by the company. The lads were extremely professional loading their truck and used ever square inch to fit e... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


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4,8

Excellent

TrustScore 5 sur 5

569 avis

5 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

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4,8

Tous les avis

(569)

73 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent service

Excellent service. Steve at TMS was super helpful and made a stressful big international move very smooth. The tips and support I got was fantastic. The price was reasonable a d worth every penny. Every single person I dealt at TMS, as well as the guys picking up my things and the ones who delivered all at my new place were professional, fast and very nice. I felt very well taken care of and I would definitely recommend TMS to anyone planning a move.

10 février 2026
Avis spontané
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Réponse de Total Moving Solutions

Thank you for the kind review, Annuschka.

Thrilled to hear how happy you have been with your removal service from Ireland to Germany.

We really appreciate the recommendation and thank you again for your business.

Many thanks,

James

Noté 5 sur 5 étoiles

An excellent company with honest, helpful staff

TMS are a great company with excellent staff. Our contact, James, has been helpful from the very start and stayed in communication offering help and guidance right up to the very end. We would have no hesitation in recommending TMS to anyone contemplating an international move.

Bob and Rita Richmond

13 octobre 2025
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Réponse de Total Moving Solutions

Thanks for the kind review, Bob & Rita.

It has been a pleasure to be able to assist you with your removal.

Wishing you both all the very best.

Many thanks,

James

Noté 5 sur 5 étoiles

Absolutely amazing

Absolutely amazing. Very helpful - The move from France was as planned without any problems whatsoever. The cheapest I found.!!!! I have no hesitation in recommending the company.

6 février 2026
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Réponse de Total Moving Solutions

Thank you for the 5* review, Gisele.

I have shared your kind words with Christian, the Move Manager who assisted you with your removal from France to London.

Thank you for the recommendation.

Wishing you all the very best.

Many thanks,

James

Noté 5 sur 5 étoiles

Excellent removal service

Christian and the team at TMS were very helpful and professional. Great service and smooth delivery and move . Would highly recommend them.

4 février 2026
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Réponse de Total Moving Solutions

Thank you for the great review, Aliya.

I am pleased you were happy with the removal service from the UK to Portugal.

Wishing you all the very best and thank you for your business.

Many thanks,

James

Noté 5 sur 5 étoiles

Moving a small volume from Belgium to the UK

I used Total Moving Solutions for a move of a small volume of items from Belgium to the UK. My assigned move manager Scott Eaglesfield was very helpful throughout the process, which felt seamless and hassle free. I would definitely use them again and highly recommend their services to others.

2 février 2026
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Réponse de Total Moving Solutions

Thank you for the 5* review, Astrid.

It was a pleasure to be able to assist you with your removal to Surrey.

We look forward to working with you in the future, should you require removal services again.

Wishing you all the very best.

Many thanks,

James

Noté 5 sur 5 étoiles

If you are moving then these guys are…

If you are moving then these guys are the ones you should use. Friendly,efficient, and quick service from Ireland to the UK. Thanks THS for removing not only my furniture but taking away a lot of stress. Great for u Thanks again.

3 février 2026
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Réponse de Total Moving Solutions

Thank you for the 5* review, Alan.

Pleased to hear you have been so happy with the removal service and customer service from Steve who was your Move Manager.

Steve said he will be back in touch at the end of the season when Villa win the league!

Thank you for your business.

Many thanks,

James

Noté 5 sur 5 étoiles

Trustworthy company & brilliant team.

I had my things shipped from the UK to the USA and was honestly nervous after my parents had an awful experience with a different company years ago.
The team here were transparent, knowledgeable, and professional. Packers came and made an invoice of my things from a storage unit and everything was at my destination about 3 months later (longer than the usual due to the tariffs in the US), but I didn't mind waiting.

The whole team are brilliant, really great company, and I was very happy to put my trust in them. If anyone is unsure of which company to go with- go with Total Moving Solutions Ltd. Christian and the team won't let you down. They'll keep you updated every step of the way. ☺️

2 février 2026
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Réponse de Total Moving Solutions

Thank you for the lovely review, Kirstie.

I am pleased to hear how happy you have been with your removal service and have shared your kind words with Christian who was your Move Manager.

Thank you for your business.

Wishing you all the very best.

Many thanks,

James

Noté 5 sur 5 étoiles

I used Total Moving Solutions

I used Total Moving Solutions from my move from Scotland to Paris. My assigned move manager Mike Goodwin was extremely efficient and helpful in making sure that everything went well, and managed to schedule collection and delivery when it was most convenient for me.

29 janvier 2026
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Réponse de Total Moving Solutions

Thank you for the kind review, Cecilia.

I am so pleased you have been happy with the removal service and support from Mike.

Thank you again for your business and wishing you all the very best in Paris.

Many thanks,

James

Noté 5 sur 5 étoiles

Highly recommend…

Communication and responsiveness was excellent. The whole move from UK to Australia was completed successfully with the minimum of stress. I would highly recommend this company.

30 décembre 2025
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Réponse de Total Moving Solutions

Thank you for taking the time to leave a review, Virginia, it is much appreciated.

I have shared your kind words with Scott who was your Move Manager.

Thank you for your business and recommendation.

Many thanks,

James

Noté 5 sur 5 étoiles

Recommend [move from Brussels to London in Dec 2025-Jan 2026]

I can only recommend TMS. Mike was super helpful in guiding us through the whole process, paying attention to all tiny details (ie., ensuring drivers would call us ahead of arriving). The pricing was transparent, and he was even able to accommodate storage of our things ahead of our arrival to the UK. Great service, would recommend!

23 janvier 2026
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Réponse de Total Moving Solutions

Thanks for the kind review, Gaston.

I have shared your kind words with Mike and it has been a pleasure to be able to assist you with your removal from Brussels to London.

Thank you for the recommendation and your business.

Many thanks,

James

Noté 1 sur 5 étoiles

Do Not Use them!!!

Do Not Use them!!!
Moving van did not show up on moving day. They did not even let me know they were not coming. I called them and they (James) flippantly said “ oh yeah we can’t come it will be a couple more days”!!!! On completion day!! There’s lots more but I won’t go on, just BEWARE OF THIS SHITTY COMPANY!

26 novembre 2025
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Réponse de Total Moving Solutions

Thank you for your review, Jackie.

As you rightly state, there is a lot more involved with the matter which has already been discussed directly outside of this platform.

Upon taking your call in the office, transport were contacted and informed me that the vehicle had broken down which was a delay beyond our control. At this point, I simply asked if you had flexibility for collection in the next couple of days, which you advised was not possible as it was your completion day.

The solution found to ensure your goods were still collected on the planned collection date, cost our company nearly double what our original partner was, however, we of course agreed to this to ensure your removal was fulfilled, as planned.

From what I understand, all other elements of the removal went as planned.

I am sorry that you still feel unhappy with the service provided and for any stress the matter caused.

Wishing you all the very best in Canada.

Many thanks,

James

Noté 5 sur 5 étoiles

Professional and trustworthy

TMS was not the cheapest offer, but after having talked to them I realized they would be the most reliable and professional (and they didn’t prove me wrong). Mike made the whole thing seamless, was always very quick to respond and made sure to check how things were going at every stage. I was in good hands :-)

15 janvier 2026
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Réponse de Total Moving Solutions

Thank you for the 5* review, Karen.

It was a pleasure to be able to assist you with your removal from Dublin to Berlin.

Thank you again for your business and wishing you all the very best.

Many thanks,

James

Noté 5 sur 5 étoiles

Personal and very friendly advice

Personal and very friendly advice, tips and help. Made the move super smooth and even enjoyable!

12 janvier 2026
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Réponse de Total Moving Solutions

Thank you for the review, Tom.

I have shared your kind words with Steve who was your Move Manager.

Pleasure to be able to assist you with your removal from Belgium to London.

Thank you for you business.

Many thanks,

James

Noté 5 sur 5 étoiles

Outstanding service

Outstanding service! I was super impressed with Steve and the team - efficient service and really effective communication. TMS helped make moving a breeze! Would absolutely use again! Thanks team!

12 janvier 2026
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Réponse de Total Moving Solutions

Thank you for the kind review, Harriet.

Thrilled to hear how happy you have been with your removal service from Belgium to the UK.

Thank you very much for the recommendation.

Wishing you all the very best.

Many thanks,

James

Noté 5 sur 5 étoiles

Fabulous experience - 2 times in a row!

This is the second time that we used Total Moving Solutions (TMS) for my relocation across continents, and I couldn't be happier with their service. Relocating can be incredibly overwhelming, but James and Melissa made the entire process flawless. From our first inquiry, they were exceptionally communicative, promptly answering every call / whasapp and emails even though they were on holiday / travelling. They checked in frequently throughout the move, ensuring we felt supported every step of the way. If you want a stress-free relocation, I cannot recommend this duo enough. This is why I love family run enterprises! A big thank you to the Mallets!

1 novembre 2025
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Réponse de Total Moving Solutions

Thank you for the kind review, Nikhil.

We really appreciate your repeat business and it has been a pleasure to be able to assist you again.

Wishing you all the very best for the future and should the need arise for future removal services, please do not hesitate to contact us.

Many thanks,

James & Mel

Noté 5 sur 5 étoiles

Mike was always approachable and ready…

Mike was always approachable and ready to answer any questions. We were moving from Ireland to England, so there were many problems, but he never let us down.
The cost was very reasonable too.
We would recommend them all day long. Well done 👏

18 décembre 2025
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Réponse de Total Moving Solutions

Thank you for the great review, Caroline & John.

I have shared your kind words with Mike who is your Move Manager.

Great to hear our price was competitive and really appreciate the recommendation.

Wishing you all the best.

Many thanks,

James

Noté 5 sur 5 étoiles

Excellent 5* service

Excellent 5* service from start to finish.
TMS moved our 44m3 from Algarve to Wales and made the process easier than expected. Great employees, flexible with our changes in circumstances, very smooth service (pickup, storage and delivery).
Would definitely recommend and use again in the future.

8 décembre 2025
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Réponse de Total Moving Solutions

Thank you for the brilliant review, Courtenay.

I have shared your kind words with Steve who was your Move Manager.

I am really pleased you have been happy with your removal with us and thank you for the recommendation.

Wishing you all the best in your new home in Wales.

Many thanks,

James

Noté 5 sur 5 étoiles

Best Move Ever

Thank you Total Moving Solutions for making our move from Peterborough to Arizona flawless. The communication from the start was outstanding and we are pleased to report that, for the first time in over 16 international moves, there was zero damage and no items were missing.

We can wholeheartedly recommend Total Moving Solutions, and a special shout out to James and his team for his superior service.

4 novembre 2025
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Réponse de Total Moving Solutions

Thank you for taking the time to leave a review, John, it is very much appreciated.

It has been a pleasure to assist you with your removal to the USA.

Thank you for the recommendation and wishing you all the very best.

Many thanks,

James

Noté 5 sur 5 étoiles

This is our third move with TMS

This is our third move with TMS, two of which were international. With them I know I’m in good hands. Christian is professional, friendly, reassuring and patient with my various queries and several changes - just what you need when you’re frazzled with packing and moving logistics.

11 décembre 2025
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Réponse de Total Moving Solutions

Thank you for the great review, Deepa.

It was a pleasure to be able to assist yourself and Suriya with your removal between your London addresses.

Thank you for your repeat business.

Wishing you all the very best.

Kind regards,

James

Noté 1 sur 5 étoiles

Disgusting Service

The service I had has been awful from start to finish. I’ve had a broken new Samsung smart tv, scuffed new tall boy , nothing handled with care. Approximately 40 x wham crystal boxes smashed and a lot were broken in front of me with the careless removal staff. I was treated like dirt by the staff after being bereaved. The priority items didn’t fit . They underestimated the size needed for items then tried say they didn’t. The lovely Christian soon turned nasty when I had further issues with the removal. He said the whole thing is a nightmare and told me I was a nightmare (having just been bereaved) because I called about the broken items. There was no empathy, nothing,
They are money hungry and don’t care about the person. They lied about contacting the removal company about the broken items and accused me of bribery when I wouldn’t accept their joke of compensation. It was an awful experience from start to finish and I wouldn’t recommend them to my worst enemy. I have kept every email as evidence if anybody would like to see.
I have also been accused of bribery which I obviously didn’t and they told me they would write that If I left a truthful review. I said I wouldn’t accept £150 to be silent and that I would expect at least £1500 to feel my issues were taken seriously. I have evidence of this also.

25 novembre 2025
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Réponse de Total Moving Solutions

Thank you for the review, Gillian.

A bereavement is a horrible thing for any of us at any time, but the timing of your bereavement in relation to your moving schedule no doubt added extra stress for you, for which Christian conveyed our sympathies at the time and I would like to convey them again, that we're sorry for your loss.

As for the remaining detail in your review and version of events, as already discussed in our offline discussions, I would like to highlight the below points for transparency for individuals reading your review.

Your removal was owner packed, so we have no knowledge of pre-existing conditions of your items, nor a say in how you chose to package your goods. Against our professional advice and Christian having advised that such wham plastic boxes are at risk of damage, you chose to use them still.

Given that your contact to us was only 48 hours until we then collected your goods, we can only assume that this is why you opted for the items to remain in the boxes.

Regarding the size of your removal, this was determined based on pictures you shared with us, however, on arrival it was evident that the full extent of your goods was not made apparent to us.

We did notify transport of the issues, however, as you were our customer and your contract is with TMS, there was nothing that could be done via them.

In regard to compensation, you demanded £1,500 and stated this would prevent you from leaving a review. We did not agree to this demand; hence, I am replying to your 1-star review now.

Unfortunately, we are sorry that you have been unhappy with our service and can now only simply wish you all the best for the future.

Many thanks,

James
Director

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