Booked my holiday to Disneyland Paris for my granddaughter's 6th Birthday with Tour help. I spoke to a very nice gentleman named Allen Scott, Allen answered all my questions about the trip away. He w... Voir plus
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Found these guys from an advert on Facebook when looking for a travel agent. Andria has been absolutely amazing I’ve been looking at booking a family holiday and changed my mind on the location twice... Voir plus
Andria Soares has been absolutely wonderful in helping us plan our upcoming magical trip to Disneyland Paris. She is friendly, professional and very helpful and has made the whole process feel easy a... Voir plus
Andria has been brilliant really helpful even with all the changes we have made to the booking, nothing has been to small. Thank you so much we are very excited about our upcoming trip.
À propos de l'entreprise
Écrit par l'entreprise
Tour Help UK specializes in delivering personalized travel experiences with an unwavering commitment to exceptional service and customer satisfaction. We provide a comprehensive range of travel solutions including flights, accommodation, curated tours, and end-to-end destination support ensuring every journey is seamless, enjoyable, and stress-free. Backed by a dedicated team available at every stage of your trip, we transform your travel plans into memorable, well-crafted experiences.
Coordonnées de contact
12 South Close, Crawley, West Sussex, United Kingdom, RH108DG, London, Royaume-Uni
- +4402045772123
- info@tourhelp.co.uk
- tourhelp.co.uk
4,7
Excellent
523 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Don't book. AVOID
Don't book. Cancelled my booking without explanation. Now not responding to emails, texts or calls. Said refund in 6-7 days but nothing. We were due to go to Disney paris with our large family in 3 weeks time, they hadn't booked our agreed flights so when I refused London flights(we're from Bristol and booked Bristol flights) they cancelled the whole booking. As I didn't want to disappoint 5 children we've booked elsewhere costing £1500 more so I need my money back. Will be taking legal action and going to the media. AVOID AT ALL COSTS
10 février 2026
Avis spontané
We booked a break through Tourhelp
We booked a break through Tourhelp, 2 adults and 2 children for Disney Land Paris, it was out 1st trip abroad with the children, and must say was fantastically planned by Freddie & Clara Hunt.. from flights, theme park tickets and hotels, couldn’t fault them great service 5 🌟
26 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi Harpz,
Thank you for your wonderful review. We're delighted to hear that your first trip abroad with your children was such a success and that Freddie and Clara helped make the experience smooth and stress-free.
It's fantastic to know that everything from the flights and hotel to the Disney tickets was arranged perfectly. We truly appreciate your 5-star recommendation and look forward to helping you plan your next family adventure.
Kind regards,
The Tour Help UK Team
Just got back from a 14 day 4 city…Thailand trip.
Just got back from a 14 day 4 city break in Thailand taking in Bangkok, Chiang Mai, Phuket and Krabi which was just fantastic all organised by Tourhelp.co.uk agents name was Steve. He sorted everything for us including all flights from Manchester and internal flights to Chiang Mai and Bangkok including some fabulous hotels all with breakfast. No glitches whatsoever so Thankyou Steve. We did tours like kayaking through mangroves, speedboats trips to Phi phi islands and walking tours to visit temples and a truly magical experience from start to finish. I would thoroughly recommend Steve to organise a trip of a lifetime.
14 décembre 2025
Avis spontané
Réponse de Tourhelp
Hi Ann,
Thank you for your fantastic review. We're delighted to hear that you had such an amazing Thailand trip and that everything ran smoothly throughout your journey.
Steve will be thrilled to know that his planning and attention to detail helped create such a memorable experience. Your recommendation means a great deal to us, and we look forward to helping you plan your next adventure.
Kind regards,
The Tour Help UK Team
Réponse de Tourhelp
Thank you for your kind review.
We're delighted to hear that Ben provided you with great service and made your booking experience a positive one. We truly appreciate your feedback and your trust in Tour Help UK.
Thank you for choosing us, and we look forward to helping you plan your next holiday.
Kind regards,
The Tour Help UK Team
Booked a holiday with Chris
Just made a booking with Chris! Was excellent customer service!! He really helped me sort the final part of your holiday and it was all so easy! Would definitely recommend.
1 février 2026
Avis spontané
Réponse de Tourhelp
Dear Customer,
Thank you for your wonderful feedback. We’re delighted to hear that Chris provided excellent customer service and was able to help you finalise your holiday plans smoothly and easily.
Your recommendation means a lot to us, and we truly appreciate you choosing Tour Help UK. We look forward to assisting you again with your future travel plans.
Kind regards,
The Tour Help UK Team
Aria so helpful and patient
Aria so helpful and patient. Made it so easy to get exactly what we wanted. Many thanks
31 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi Joyce,
Thank you for your kind review. We’re delighted to hear that Aria was helpful and patient while assisting you, and that she made the process easy to arrange exactly what you wanted.
Your feedback is greatly appreciated, and we look forward to helping you again with your future travel plans.
Kind regards,
The Tour Help UK Team
I have just recently booked a family…
I have just recently booked a family break to Disneyland Paris for 2027. Michael has been exceptional and constantly been there with answers to all my questions . He has continually been on the ball and helped me get a great deal, in low the payment plan too ! I look forward to writing another review once we have had our holiday .
28 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi Becki,
Thank you for your lovely review. We’re delighted to hear that Michael has provided exceptional support while helping you arrange your family Disneyland Paris break for 2027. It’s great to know that his communication, attention to detail, and assistance in securing a great deal along with the flexible payment plan have made the booking process smooth and enjoyable for you.
We truly appreciate your kind feedback and are pleased to be part of your family’s upcoming holiday plans. We look forward to hearing about your experience once you return and hope it will be a truly magical trip.
Kind regards,
The Tour Help UK Team
Very helpful and good service
Clara help me made out holiday booking for Disneyland Paris, it's for family, it's difficult and time taking, but she provided best service, she assisted me at all occasions, also made good budget package for us. We are going in April, will share our experience over their afterwards
20 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi Sana,
Thank you for your lovely review. We’re delighted to hear that Clara was able to support you in arranging your family trip to Disneyland Paris and that she helped create a package that suited your budget and requirements. We understand that planning a family holiday can take time, so it’s wonderful to know Clara was there to assist you throughout the process.
We hope you and your family have a fantastic trip in April and we look forward to hearing about your experience when you return.
Kind regards,
The Tour Help UK Team
Chris = 5⭐️⭐️⭐️⭐️⭐️⭐️
Chris has been dealing with my quotes , (poor Chris) I have been asking loads of questions and changing so many different things, nothing has been too much trouble.
We went to Disney last year and we loved it were going back and I got in touch with Tour Help and Chris messaged me. From the start he was ever so helpful. Lots of different options from the first quote.
I would defiantly recommend getting in contact with Chris if you need any help with booking! ⭐️⭐️⭐️⭐️⭐️
Just to update this; Chris messaged me before sending confirmation about the hotel, and I realised when I went back on our messages that I never clarified the hotel, so this is showing his perfect eye for detail. I really really appriciate his help and his professionalism. He’s a credit to Tour Help 🙏🏼
21 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi Tia,
Thank you so much for your fantastic and detailed review. We’re delighted to hear that Chris has been able to support you throughout your booking, especially while helping with multiple options, changes, and questions along the way. Providing flexible, patient, and thorough service is something we pride ourselves on, so your feedback truly means a lot.
It’s also wonderful to hear that Chris’ attention to detail gave you extra confidence before finalising your booking. We always aim to ensure every part of a trip is clearly confirmed and tailored perfectly to our customers’ preferences.
We truly appreciate your continued trust in Tour Help UK, especially after your previous Disney trip, and we’re so pleased to be helping you plan another magical visit. Thank you again for your recommendation and kind words about Chris he will be thrilled to read this.
Kind regards,
The Tour Help UK Team
Chris my advisor was so helpful and…
Chris my advisor was so helpful and efficient he created the package that I was looking for all at affordable payments and convenient times that would suite me holiday booked for our wedding anniversary next year coukdnt be happier
21 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi Louiseanne,
Thank you for your wonderful review. We’re delighted to hear that Chris was able to create the perfect holiday package for your wedding anniversary and arrange everything with affordable and convenient payment options to suit you.
It’s always special for us to help customers plan meaningful celebrations, and we’re so pleased that Chris made the process smooth and enjoyable for you.
We truly appreciate your kind feedback and hope you have a fantastic and memorable anniversary holiday. We look forward to assisting you again in the future.
Kind regards,
The Tour Help UK Team
Keira was very helpful and she is doing…
Keira was very helpful and she is doing an amazing job.
Thank you for your support.
Great work i
17 décembre 2025
Avis spontané
Réponse de Tourhelp
Hi Moetez,
Thank you for your kind feedback. We’re delighted to hear that Keira was helpful and provided excellent support throughout your experience. Your appreciation means a lot to our team, and Keira will be very pleased to read your comments.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
The Tour Help UK Team
⭐️⭐️⭐️⭐️⭐️ Five‑Star Review
We’ve just returned from an unforgettable family trip to Paris with our 2 and 3 year old children, and it was nothing short of amazing. All thanks to Chris. He arranged everything for us, from the travel and hotel to our Disneyland experience, and the entire process was seamless from start to finish.
Chris was incredibly professional, attentive, and thoughtful throughout. Travelling with young kids can be challenging, but he made it feel effortless. Every detail was taken care of, and his planning helped create memories that my family and I will cherish for a long time.
I highly recommend Chris to anyone looking for a stress free, well organised, and truly memorable holiday. He exceeded our expectations in every way.
15 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi Taimur,
Thank you so much for your wonderful review. We’re thrilled to hear that your family trip to Paris was unforgettable and that Chris was able to make the planning and booking process seamless, especially while travelling with young children.
It’s fantastic to know that every detail was taken care of and that Chris’ professionalism and attentiveness helped create memories your family will cherish. Your recommendation means a great deal to us, and we’re delighted that your expectations were exceeded.
We look forward to helping you plan more stress-free and memorable holidays in the future.
Kind regards,
The Tour Help UK Team
Steve was brilliant from the get go
Steve was brilliant from the get go, set up , listened to what we wanted to do and sorted it all out .
Explained fully all tickets , was a name issue due to myself misinforming Steve and sorted it same day.
During the holiday Steve checked in and made sure all was going smoothly .
Would recommend to anyone , and have Infact already done so 😊
8 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi Dean,
Thank you for your fantastic review. We’re thrilled to hear that Steve was able to assist you from start to finish, listening to your requirements, resolving the ticket issue promptly, and ensuring everything ran smoothly during your holiday.
It’s wonderful to know that his support and attention made your experience stress-free, and we really appreciate your recommendation to others. Your kind words mean a lot to both Steve and the entire Tour Help UK team.
We look forward to helping you plan your next memorable holiday!
Kind regards,
The Tour Help UK Team
Just leaving another review after my…
Just leaving another review after my holiday!
Just want to say again thank you for everything Michael!
From start to finish everything was planned to perfection, had a little transfer issue while away and was sorted out straight away, cannot fault a thing was the best holiday/ experiences I have had will definitely be returning to book
Future travel with your help
27 décembre 2025
Avis spontané
Réponse de Tourhelp
Hi Nerissa,
Thank you so much for your kind review and for taking the time to share your experience again. We’re thrilled to hear that Michael helped make your holiday so seamless and enjoyable, and that any issues, like the transfer, were resolved quickly to ensure everything ran smoothly.
It’s wonderful to know that this has been one of your best holiday experiences, and we’re delighted that you plan to book future travel with Tour Help UK. Your feedback means a lot to both Michael and the entire team!
Kind regards,
The Tour Help UK Team
Thank you for professional and fast…
Thank you for professional and fast booking birthday party for my daughter for Disney park
Chris is professional sis all true whit me
I recommend it
Thanks 🙏❤️
11 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi Mrsaneliadragomanski,
Thank you so much for your kind review. We’re delighted to hear that Chris was able to provide professional and efficient support while booking your daughter’s birthday trip to Disneyland. It’s wonderful to know you felt well supported throughout the process.
We truly appreciate your recommendation and hope your family has a magical and memorable celebration at the park!
Kind regards,
The Tour Help UK Team
We went to disneyland paris 5th January…
We went to disneyland paris 5th January 2026. Well is was fantastic!! Steve R from tour help made our experience for our little one a memory she will never forget. He got the holiday over £400 cheaper we were able to spread the cost comfortabley and and the whole booking experience from start to finish was stress free and simple. We highly recommend this company as everything was exactly as what we we were told and experienced. Thanks for making a brilliant start to the new year Steve/Tourhelp holidays we will 💯 be booking again with you. Kind regards Paul & family 😀
5 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi Paul,
Thank you so much for your wonderful review. We’re thrilled to hear that your Disneyland Paris trip was such a memorable experience for your little one and that Steve was able to make the booking process stress-free, simple, and cost-effective.
It’s fantastic to know that everything went exactly as planned and that you were able to spread the cost comfortably. Your kind words and recommendation mean a lot to us, and we look forward to helping you plan many more brilliant holidays in the future!
Kind regards,
The Tour Help UK Team
Ben dealt with my booking
Ben dealt with my booking, I could of booked it cheaper and better myself being disabled i used the company to ensure all was well, i did not confirm the booking basically only got us transport to Paris hotel was at Disney it was my daughters 21st bday and he did not book as requested the Disney passes for her actual birthday, hotel was filthy dirty and freezing, eurostar was messed up total disaster and spoilt my daughters 21st birthday!!!!i rang to ask for changes i was told i had agreed the booking which i most definatly had not no f.... given dont use them
6 décembre 2025
Avis spontané
Réponse de Tourhelp
Hi Nathalie,
We are very sorry to hear about your experience and the issues you’ve raised regarding your recent booking. We take all feedback seriously, especially when it involves special occasions, accessibility needs, and customer satisfaction.
To ensure we fully understand and review the matter, we kindly ask you to contact us directly at support@tourhelp.co.uk
with your booking reference and any further details. Our management team will investigate your concerns and work with you to resolve any outstanding issues as quickly as possible.
We are committed to providing support and assistance to all our customers and hope to find a satisfactory resolution.
Kind regards,
The Tour Help UK Team
Aria Bennet was amazing
From start to finish it was easy and smooth,aria Bennet was who I dealt with,everything was carefully explained and got a great deal,thanks aria
2 janvier 2026
Avis spontané
Réponse de Tourhelp
Hi William,
Thank you for your kind review. We’re delighted to hear that Aria was able to make the booking process smooth and easy, and that everything was clearly explained. It’s wonderful to know you received a great deal and felt well supported throughout.
We truly appreciate your feedback and look forward to assisting you with future holidays!
Kind regards,
The Tour Help UK Team
Michael my rep has been great …
Michael my rep has been great from start to finish, booked me an my partner a tour holiday to Asia to our specifications and has been very helpful and informative the whole way through! Can not wait to get to Thailand and explore thank you tour help!!
22 décembre 2025
Avis spontané
Réponse de Tourhelp
Hi Nerissa,
Thank you for your wonderful review. We’re delighted to hear that Michael was able to assist you and your partner in planning a tour holiday to Asia that perfectly matched your specifications. It’s great to know that his support and guidance made the process smooth and enjoyable.
We hope you have an amazing time exploring Thailand and creating unforgettable memories. We truly appreciate your kind words and look forward to helping you with future holidays!
Kind regards,
The Tour Help UK Team
I booked a holiday early this year to…
I booked a holiday early this year to disneyland with these guys and the price was brilliant,ben was helpful from start to finish. Most Important of all my kids had a fantastic time
18 décembre 2025
Avis spontané
Réponse de Tourhelp
Hi Chris,
Thank you for your kind review. We’re delighted to hear that Ben was able to assist you from start to finish and that you found the pricing excellent. It’s wonderful to know that your kids had a fantastic time at Disneyland creating memorable experiences for families is always our goal!
We truly appreciate your feedback and look forward to helping you plan more amazing holidays in the future.
Kind regards,
The Tour Help UK Team
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