Booked my holiday to Disneyland Paris for my granddaughter's 6th Birthday with Tour help. I spoke to a very nice gentleman named Allen Scott, Allen answered all my questions about the trip away. He w... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Clara was great and sorted all travel,tickets,hotel ,which was all 5star ,i went to Disney with family 9 of us went and with the help of clara we had the best time ever ,next time you need a holiday... Voir plus
Found these guys from an advert on Facebook when looking for a travel agent. Andria has been absolutely amazing I’ve been looking at booking a family holiday and changed my mind on the location twice... Voir plus
Andria Soares has been absolutely wonderful in helping us plan our upcoming magical trip to Disneyland Paris. She is friendly, professional and very helpful and has made the whole process feel easy a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Tour Help UK specializes in delivering personalized travel experiences with an unwavering commitment to exceptional service and customer satisfaction. We provide a comprehensive range of travel solutions including flights, accommodation, curated tours, and end-to-end destination support ensuring every journey is seamless, enjoyable, and stress-free. Backed by a dedicated team available at every stage of your trip, we transform your travel plans into memorable, well-crafted experiences.
Coordonnées de contact
12 South Close, Crawley, West Sussex, United Kingdom, RH108DG, London, Royaume-Uni
- +4402045772123
- info@tourhelp.co.uk
- tourhelp.co.uk
4,7
Excellent
524 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I wrote a review for our disney holiday…
I wrote a review for our disney holiday in March.roy was fantastic,I don't go back on the 5 star review zzBUT
we were supposed to go New York in jan2026 but we have now had to bring the police in,there ATOL certificate belongs to bright sun not tour help.we also have a barbados holiday booked 3 Feb again we cannot go ,no tickets no ATOL CERTIFICATE which we were told we have to have..I even brought in a legal representative but they ignore her.my holidays cost me 9 grand and at minute we fear it is lost.they offered me compensation of 1500£ for 9 grand..we are in our 70s and have been treated appalling since roy left the company
18 octobre 2025
Avis spontané
Réponse de Tourhelp
Hi Sue,
We are very sorry to hear about your concerns and the difficulties you’ve experienced. We take all matters regarding bookings, ATOL protection, and customer satisfaction extremely seriously.
For the safety and clarity of all parties, we are committed to reviewing your case thoroughly. As this involves specific bookings and legal matters, we kindly ask you or your legal representative to contact us directly at support@tourhelp.co.uk
with your booking references so that our management team can investigate and work with you to reach a resolution.
Please be assured that we aim to provide clear communication and assistance to all customers, and we want to resolve your concerns as quickly and appropriately as possible.
Kind regards,
The Tour Help UK Team
Aria Bennet was fabulous at Tour Help
Aria Bennet was fabulous at Tour Help, we were thinking about a holiday at Disneyland Paris for a few years and I saw Tourhelp appear on Facebook. Within half an hour of registering interest Aria was in touch. She arranged everything, flights from Gatwick, Hotel including shuttle runs to the park and park tickets for 2 days. Everything was booked as promised at a great price that you couldn't be sourced alone with great communication. I would 100% use them again the next time I am looking at a holiday abroad.
27 octobre 2025
Avis spontané
Réponse de Tourhelp
Hi Craig,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Aria provided such excellent support while arranging your Disneyland Paris holiday and that everything from flights and hotel to park tickets and transfers was handled smoothly and at a great value.
It’s especially pleasing to know that Aria’s prompt communication and attention to detail helped turn a long-considered idea into a well-planned and stress-free trip. Your confidence in recommending Tour Help UK means a great deal to us.
We look forward to assisting you again when you’re ready to plan your next holiday abroad.
Kind regards,
Tour Help UK Team
I have just returned from incredible long weekend in iceland…
I have just returned from incredible weekend in iceland booked but tour UK and Michael was amazing. Extremely helpful in answering question and booking trips/transfer. Will defidently be using again for future holidays
21 novembre 2025
Avis spontané
Réponse de Tourhelp
Hi Natasha,
Thank you for your wonderful review. We’re delighted to hear that you had an incredible weekend in Iceland and that Michael was able to support you with your bookings, transfers, and any questions along the way.
Your kind words mean a great deal to our team, and we’re thrilled to know you would choose to travel with us again. We look forward to helping you plan your next holiday.
Kind regards,
The Tour Help UK Team
A great experience with clara hunt…
A great experience with clara hunt today. She has gone and above and beyond to make all of our requests work and to get us the best deal
Thank you so much
22 novembre 2025
Avis spontané
Réponse de Tourhelp
Hi Debbie,
Thank you for sharing your feedback. We’re delighted to hear that you had such a positive experience with Clara and that she was able to go above and beyond to meet your requests and secure the best deal for you.
Your appreciation means a lot to our team, and we look forward to assisting you again with your future travel plans.
Kind regards,
The Tour Help UK Team
Clara Hunt has been an excellent and…
Clara Hunt has been an excellent and very patient tour operator! I’m always weary about being scammed when booking online as I have been bumped/scammed in the past! Clara has went over and above to help me make this bucket list adventure for myself and 2 daughters!!
21 novembre 2025
Avis spontané
Réponse de Tourhelp
Hi Kimberley,
Thank you for sharing your experience with us. We’re delighted to hear that Clara was able to support you with such patience and dedication while planning your bucket-list adventure. We completely understand how past experiences can make online bookings feel worrying, and we’re glad Clara was able to provide the reassurance and clarity you needed.
Your trust means a great deal to us, and we’re so pleased to be part of creating a special trip for you and your daughters. We hope it becomes a truly unforgettable experience.
Kind regards,
The Tour Help UK Team
If you are looking amazing customer…
If you are looking amazing customer service and a good deal, then I defo recommend this company. Michael has been AMAZING & has the patience of a Saint which nothing was to much trouble. I am.looking forward to our family upcoming trip and would defo be reaching out to Michael when I want to book future holidays. Thanks again for everything your a star 🌟
18 novembre 2025
Avis spontané
Réponse de Tourhelp
Hi Eileen,
Thank you for your wonderful review. We’re delighted to hear that you received amazing customer service and a great deal, and that Michael was able to support you with such patience and care throughout the booking process. He will be thrilled to know his efforts made your experience so positive.
We truly appreciate your recommendation and are pleased to hear you’re looking forward to your upcoming family trip. We’ll be more than happy to assist you again whenever you’re ready to plan your next holiday.
Kind regards,
The Tour Help UK Team
Aria gave 5 star service on arranging…
Aria gave 5 star service on arranging our Thailand holiday
11 octobre 2025
Avis spontané
Réponse de Tourhelp
Hi Gail,
Thank you for your kind review. We’re delighted to hear that Aria provided 5-star service while arranging your Thailand holiday. Your feedback is greatly appreciated, and we’re glad to know your experience has been a positive one.
We look forward to assisting you again with future travel plans.
Kind regards,
The Tour Help UK Team
Aria was very helpful when booking our…
Aria was very helpful when booking our trip to Disney
We were given the option to pay monthly which helped with our budget
I get regular up dates and any concerns I have they are answered promptly
Thank you Aria for being so kind and patient Susan dodwell
18 novembre 2025
Avis spontané
Réponse de Tourhelp
Hi Susan,
Thank you for sharing your lovely review. We’re delighted to hear that Aria was able to assist you with your Disney booking and that the monthly payment option helped make everything more manageable for your budget. It’s great to know that our regular updates and quick responses have given you confidence throughout the process.
Aria will be so pleased to hear your kind words about her patience and support. We truly appreciate your feedback and look forward to helping you with any future travel plans.
Kind regards,
The Tour Help UK Team
Chris at tour help
Chris at tour help, couldn’t do enough to help us us get the F1 tickets and hotel booked for the up coming Hungary Grand Prix. (4 of us) nothing was a problem for him. Showed us everything in detail and changed hotel, couldn’t recommend him enough for his help and our needs. Thanks Paul
17 novembre 2025
Avis spontané
Réponse de Tourhelp
Hi Paul,
Thank you for your fantastic review. We’re delighted to hear that Chris was able to assist you and your group with securing your F1 tickets and hotel for the upcoming Hungary Grand Prix. It’s great to know that he provided clear information, handled your requests with ease, and ensured everything was arranged just the way you needed.
Your recommendation means a great deal to us, and we truly appreciate your feedback. We hope you all have an incredible time at the Grand Prix and look forward to assisting you again in the future.
Kind regards,
The Tour Help UK Team
Want to put zero stars but even that is…
Want to put zero stars but even that is not low enough for this company!
They do not respond to you once they have your money!
They do not send you the ATOL certificate even after numerous requests.
They do not give you any indication on whom your transfer company is either.
When you do call and get through They pretend they cannot hear you(clara) or none of the people you request to speak to (ben and shaun) they are never in or unavailable then never contact you back!!
my parents have 2 expensive holidays booked with this company and they are messing them around so much that they now have a legal representative involved and they can not even keep in contact with her and keep trying to fob her off !
STAY WELL AWAY FROM THIS COMPANY.
UPDATE; This company has now breached GDPR and handed out my personal details to another party without my consent!!
Please bear in mind this company is not ATOL protected as stated ,we have researched this .
UPDATE:
after speaking with the police and my bank I got my money back.
Tourhelp then decided to tell my mum that monies owed to her she would not get as she would need to see me as I got my money back although these were separate bookings!
When is confronted them about this they then proceeded to tell me that if I called off my bank then they will help my mum to get hers back .
My bank was dealing with this company not me!
Bribery does not pay Tour help !!
We made separate bookings so my repayment from my bank as nothing to do with anyone else's booking!
You scammed people and got pay back of which you did not like.
You should be discussed with yourself for scamming people in the first place but to do it to pensioners is even worse!
I will await my email from trust pilot again stating you are disputing my comment .
PLEASE EVERYONE DONT USE THIS COMPANY. ENSURE YOU READ ALL THE REVIEWS NOT JUST THE FIRST FEW PAGES!
15 novembre 2025
Avis spontané
I just wanted to say a big thank you to…
I just wanted to say a big thank you to Aria for putting together such an amazing holiday package for my family and me! You really took the time to understand what we wanted and tailored everything perfectly to our needs and budget. We are so excited and already counting down the days, it truly feels like the holiday of a lifetime in the making! Thank you once again, Aria, for all your help and for making the planning process so easy and enjoyable. We’ll definitely be recommending you to our friends and family!
12 novembre 2025
Avis spontané
Réponse de Tourhelp
Hi Praful,
Thank you so much for your wonderful feedback. We’re thrilled to hear that Aria was able to create the perfect holiday package for you and your family. It’s always our goal to design trips that suit each customer’s needs and budget, and it’s great to know that everything came together just as you hoped.
Aria will be delighted to know her efforts made your planning process smooth and enjoyable. We truly appreciate your kind words and recommendation, and we hope your upcoming holiday is every bit as amazing as you imagined.
Kind regards,
The Tour Help UK Team
The warmest of ‘ dealings ‘ for an Icelandic Trip! The fact that I could ask for exactly…
The fact that I could ask for exactly what I wanted and Aria was vey flexible in accommodating my needs. She had the patience of a saint as I kept changing my ideas. And yet she would come back with more to help me.
All needs were met- THANKYOU! Just looking forward to our trip now!!
11 novembre 2025
Avis spontané
Réponse de Tourhelp
Hi Sam,
Thank you so much for your wonderful review. We’re delighted to hear that Aria provided such a flexible and patient service while helping you plan your Iceland trip. It’s great to know that she was able to accommodate all your requests and ensure everything was tailored perfectly to your needs.
Your kind words mean a lot to both Aria and the entire Tour Help UK team. We’re thrilled that everything has come together smoothly and hope your upcoming trip to Iceland is truly unforgettable.
Kind regards,
The Tour Help UK Team
Very friendly
Very friendly, helpful and efficient highly recommended thank u Aria
11 novembre 2025
Avis spontané
Réponse de Tourhelp
Hi Scott,
Thank you for your lovely review. We’re so pleased to hear that you found Aria friendly, helpful, and efficient throughout your booking experience. Your recommendation means a lot to us, and we truly appreciate your kind words.
We look forward to assisting you again with your future holidays.
Kind regards,
The Tour Help UK Team
Couldn't ask for anything more
My tour rep was changed to Ben, and in the short time I've had the pleasure of knowing him. Nothing has ever been to much trouble, from putting my mind at rest at an uncertain time, to asking for all my vouchers for the dear knows how many times🙈🙈🤣🤣... No matter what I've needed help with, ben has done it with no bother and so much professionalism... Thankyou so much Ben!!!
5 novembre 2025
Avis spontané
Réponse de Tourhelp
Hi Alex,
Thank you for your wonderful feedback. We’re so pleased to hear that Ben was able to provide such reassuring and professional support throughout your booking experience. It’s great to know that he made everything smooth and stress-free, even with all the little details along the way.
Your kind words mean a lot to both Ben and the entire Tour Help UK team. We truly appreciate your trust in us and look forward to assisting you again with future travels.
Kind regards,
The Tour Help UK Team
Jade Mike offered an excellent service
Jade Mike offered an excellent service. She provided lots of useful information. She was very knowledgeable and pleasant to deal with.
10 septembre 2025
Avis spontané
Réponse de Tourhelp
Hi Trevor,
Thank you for your kind review. We’re delighted to hear that Jade provided you with excellent service and all the information you needed. It’s great to know that her knowledge and friendly approach made your experience enjoyable.
We truly appreciate your feedback and look forward to assisting you again with your future travel plans.
Kind regards,
The Tour Help UK Team
Booked Disneyland through them
Booked Disneyland through them, been absolutely amazing! Aria has been so helpful and gave me so much reassurance! Recommend so much, she is great. Thank you again for all the help. Will definitely be booking with yous again
29 octobre 2025
Avis spontané
Réponse de Tourhelp
Hi Ladine,
Thank you for your fantastic review! We’re thrilled to hear that your Disneyland booking experience was so positive and that Aria was able to provide helpful guidance and reassurance throughout the process.
Your recommendation means a lot to us, and we’re delighted to know you’ll be booking with us again. We look forward to helping you plan many more memorable trips in the future!
Kind regards,
The Tour Help UK Team
Disney trip
I recently booked our Disney trip and couldn’t be happier! I got a great price and loved the option to pay in easy installments, which made everything stress-free. The package included Disney tickets, flights, and a really good hotel — all perfectly arranged.
Thanks to the great flight times that Ben and the Tour Help team secured, we even had extra time to explore Paris and managed to visit the Louvre and the Eiffel Tower during our stay.
This was my first time booking with them, but it definitely won’t be the last. Ben and the team were brilliant from start to finish — friendly, helpful, and made the whole experience effortless. Highly recommend and will definitely use them again!
24 octobre 2025
Avis spontané
Réponse de Tourhelp
Hi Lesley,
Thank you so much for sharing your wonderful review. We’re thrilled to hear that your Disney trip exceeded expectations and that everything from the flights and hotel to the park tickets was perfectly arranged. It’s great to know that the flexible payment plan made your booking process easy and stress-free.
Ben and the entire Tour Help UK team are delighted that you enjoyed the additional time in Paris and were able to experience iconic sights like the Louvre and the Eiffel Tower. Creating memorable and well-planned holidays is always our goal, and your feedback truly means a lot to us.
We’re so pleased to know this was your first experience with us and that it won’t be your last. Thank you again for your kind words and recommendation we look forward to planning your next amazing adventure!
Kind regards,
The Tour Help UK Team
Réponse de Tourhelp
Hi Kevin,
Thank you for your kind feedback. We’re delighted to hear that Jade was able to assist you and provide a helpful experience. Your support is greatly appreciated, and we look forward to assisting you again in the future.
Kind regards,
The Tour Help UK Team
Aria is very helpful and always keen to help.
Aria is very helpful and always keen to find a solution to any issue.
Have been dealing with Aria a few times already and she has never let me down.
I am quite demanding customer and must say that she fulfilled my expectations.
I strongly recommend her and the travel company TourHelp.co.uk ⭐️⭐️⭐️⭐️⭐️
4 octobre 2025
Avis spontané
Réponse de Tourhelp
Hi Magdalena,
Thank you for your wonderful feedback and for sharing your experience with us. We’re delighted to hear that Aria has consistently provided the level of service and support you expect. Her dedication to finding the best solutions and ensuring every detail is handled smoothly is something we’re very proud of.
We truly appreciate your continued trust in Tour Help UK and your kind recommendation. It’s always a pleasure to assist valued customers like you, and we look forward to planning many more successful trips together.
Kind regards,
The Tour Help UK Team
I booked my holiday with Aria and I…
I booked my holiday with Aria and I don’t really do in line but she was very helpful and reassured me my holiday was safe
We have got a great deal and my granddaughters are so excited about going to Disney
I am given a link each month to pay my payment and instantly send a recite
1 octobre 2025
Avis spontané
Réponse de Tourhelp
Hi Susan,
Thank you for your lovely review. We’re so pleased to hear that Aria was able to make the booking process easy and reassuring for you. It’s great to know you secured a fantastic deal and that your granddaughters are excited about their upcoming Disney holiday we’re sure they’ll have an unforgettable time!
We appreciate your trust in Tour Help UK and are glad to know that our flexible monthly payment system has made things convenient for you.
Wishing you and your family a wonderful holiday ahead, and we look forward to assisting you again in the future.
Kind regards,
The Tour Help UK Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.