After our last experience, which was not great, we were hesitant to go again. However, this time we were extremely pleased with the whole process. Communication was great and the DHL delivery was the... Voir plus
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Ordered two packages. One was delivered, one was not, until we notified them and then it took another two weeks. Product was not as described (false advertising) and only partial refund (15%) offered.... Voir plus
Great service, fast delivery of a product that isn’t available at mainstream NZ shops (inflatable toddler tent bed). Had looked to bring this in myself but I’m happy I went with toys central.
I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition. Great tracking and updates on where package was during its journey... Voir plus
3,9
Bien
199 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Had an issue with the product however…
Had an issue with the product however the handling of the matter and customer services to resolve the issue was spectacular. Merry Christmas.
15 décembre 2025
Avis spontané
Waiting, waiting, waiting.
Item took ages to arrive, actually sent from USA not locally as expected.
22 décembre 2025
Avis spontané
Réponse de ToysCentral New Zealand
Hi Graham,
We're sorry for the inconvenience caused by the delay. We are committed to improving our shipping process.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
ToysCentral
AVOID THIS SITE
AVOID THIS SITE, NOT A NZ SITE, SHIPS FROM OVERSEAS !
Like many I was also duped into thinking this was a NZ site ordering a gift only to discover it was shipping from the US and would take far longer than advertised. Little NZ based support and from other reviews, it's basically impossible to return a product and get a refund. AVOID!
20 décembre 2025
Avis spontané
Réponse de ToysCentral New Zealand
Hi Matt,
Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.
Thank you!
ToysCentral
My granddaughter can only use the…
My granddaughter can only use the Millie moon sensitivity wipes in Australia they are about $4 a packet they found it hard to get in New Zealand so I ordered online $119 for 250 baby wipes in a bag ridiculous price that’s around $40 a packet of baby wipes you guys are ripping people off never again don’t buy off this company
18 novembre 2025
Avis spontané
Réponse de ToysCentral New Zealand
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
ToysCentral
Its been 14 days WON'T REFUND MY MONEY
Its been 14 days. Still waiting for refund.
Purchased Christmas gift, 3 days later I followed up shipping information, was advised they were out of stock for the product I purchased.
I am still trying to get my money back, hundreds of dollars.
I am worried they are a scam
30 novembre 2025
Avis spontané
Réponse de ToysCentral New Zealand
Dear Customer,
Thank you for your patience during this delay. We're glad to inform you that your refund has been processed.
Regards,
ToysCentral
Personalized .
The company was prompt to let me know that my exact toy l was looking for wasn't available
However they offered me another which was gladly accepted and also a discount .
I felt the whole process of ordering on line was painless and personal which can be rare these days.
11 décembre 2025
Avis spontané
Great communication
Great communication, product is true to the image. Quick and easy purchase.
10 décembre 2025
Avis spontané
Disgustingly priced drop shipper, do not buy!!
Disgustingly priced drop shipper. I didn’t realise and paid $125 for a toy which Kmart has for $39. My fault for not doing more research but am absolutely gutted. Morally terrible and scammy prices!! I am trying to return for a refund.
*update* their refund policy is diabolical and drawn out, they want me to send back to the US and cover postage rather than the address posted on their site. They keep offering meager discounts on future products rather than return and refund. Very disappointed and do not be swayed based on their response below.
9 décembre 2025
Avis spontané
Réponse de ToysCentral New Zealand
Hi Laura,
We’re sorry to hear that you weren’t satisfied with your product. Thank you for your feedback, and we’ll ensure this is addressed.
Regards,
ToysCentral
I had an issue with my parcel being…
I had an issue with my parcel being cleared by customs. My parcel had been held at customs for almost a whole month before contact had been made. After adhering to all requests from customs and attempting to get a reply of the progress for my parcels release, I heard nothing back.
I then contacted ToysCentral and received a response almost immediately. ToysCentral quickly got on to my concerns with Customs and abruptly had my parcel released. Thank you very much for your professional efficiency, I am greatly appreciative of your assistance.
24 novembre 2025
Avis spontané
All pieces are correct as illustrated &…
All pieces are correct as illustrated & fit in well with furniture from Canterbury Playcentre Shop. Pieces look sturdy & I hope the plastic is good quality
2 décembre 2025
Avis spontané
Deceptive site
Dodgy website that just swaps the country URL out and delivers from overseas. If you go the the shipping page it purposefully doesn't explain that it ships from overseas, it also doesn't even tell you how long delivery will take (weeks!).
1 décembre 2025
Avis spontané
Réponse de ToysCentral New Zealand
Hello Customer,
Thank you for your feedback!
However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.
Thank you!
ToysCentral
Overall simple to deal with
Overall simple to deal with. The only issue was it took a lot longer to deliver than I expected. Would be great to set clear expectations and provide regular updates on progress.
6 novembre 2025
Avis spontané
I was pleased with the quality of the…
I was pleased with the quality of the model
17 novembre 2025
Avis spontané
Easy web site to use and product…
Easy web site to use and product delivered successfully
29 octobre 2025
Avis spontané
The only place I could get what I…
The only place I could get what I needed. Super helpful. Super quick. recommended. :)
14 octobre 2025
Avis spontané
Overall experience was good
Overall experience was good, however a note to the effect that the parcel would be sent from overseas rather than within NZ would have been helpful
20 octobre 2025
Avis spontané
Was exactly what I ordered
21 octobre 2025
Avis spontané
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