After our last experience, which was not great, we were hesitant to go again. However, this time we were extremely pleased with the whole process. Communication was great and the DHL delivery was the... Voir plus
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Ordered two packages. One was delivered, one was not, until we notified them and then it took another two weeks. Product was not as described (false advertising) and only partial refund (15%) offered.... Voir plus
Great service, fast delivery of a product that isn’t available at mainstream NZ shops (inflatable toddler tent bed). Had looked to bring this in myself but I’m happy I went with toys central.
I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition. Great tracking and updates on where package was during its journey... Voir plus
3,9
Bien
199 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Skoda
The package came from the US and arrive almost at the agreed timeframae
9 octobre 2025
Avis spontané
Efficient Communication and reasonable…
Efficient Communication and reasonable pricing
12 septembre 2025
Avis spontané
Efficient service and product was good…
Efficient service and product was good quality. My granddaughter loves playing with them on the fridge
28 septembre 2025
Avis spontané
Got what I wanted
Got what I ordered and wasn't disappointed with the quality.
19 septembre 2025
Avis spontané
Great service great product
7 août 2025
Avis spontané
Peoduct came from the US but arrived…
Peoduct came from the US but arrived within a fortnight. Excellent quality. Very happy with the purchase.
18 septembre 2025
Avis spontané
SCAMMERS, LIARS, THIEVES. 0 Stars
0 Stars. This site is a scam. They are NOT a NZ company, nor do they have an office in NZ. The NZ address on their website is fake.
When I received the shipping details, I realised it was coming from the US and it wasn't going to make it to NZ on time. So I cancelled the order. They told me it had already shipped and I should reject the parcel when it gets delivered. The courier delivered when noone was home, so we were unable to reject. Toys Central now telling me that I need to return to US, AT MY COST, to be able to get a refund.
This is a clear breach of the Fair Trading Act 1986, but I guess if you aren’t a NZ business, you don't care.
They have offered me refund of 25% and I can keep the product. I don't want the product. I had to purchase something else. The ONLY reason I purchased from this company is because it misled me into believing they were based in NZ.
4 août 2025
Avis spontané
Réponse de ToysCentral New Zealand
Hi Fionna,
We're sorry for the inconvenience caused by the delay. We understand that you are dissatisfied with the services provided to you and assure you that corrective measures will be taken.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
ToysCentral
The product was shipped really well and…
The product was shipped really well and arrived faster than expected.
4 août 2025
Avis spontané
Toy of interest for ten year olds…
Toy of interest for ten year olds birthday
Accurate delivery
Child engaged
22 août 2025
Avis spontané
Easy and straightforward
Easy and straightforward. Goods turned up quickly and in excellent condition
5 août 2025
Avis spontané
The listed Bakugan products are set at…
The listed Bakugan products are set at an insane price! You can get the same ones at farmers for $15-$22.99😤 instead ToysCentral sells for $84.99 - $190 . I dont understand, i would love to purchase a few from here too but only if the price was reviewed…
20 août 2025
Avis spontané
Réponse de ToysCentral New Zealand
Dear Customer,
Thank you for your review.
We've reviewed our records and couldn’t find a corresponding order associated with the provided details. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
ToysCentral
0800627019 number disconnects and don't…
0800627019 number disconnects and don't respond to emails. Feels like we've ben suckered out of $120
4 août 2025
Avis spontané
Réponse de ToysCentral New Zealand
Hi Bill,
Thank you for bringing this to our attention. We are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.
Regards,
ToysCentral
Information on pick up and delivery
Information on pick up and delivery
Was greatly appreciated, I could follow purchase all through transit.
Was very happy with product ordered.
13 août 2025
Avis spontané
Réponse de ToysCentral New Zealand
Hi Brent,
Thank you for your valuable feedback. It’s great to hear you’re happy with your purchase. We're thrilled you enjoyed the product and had a smooth delivery experience.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
We appreciate your understanding and patience.
Regards,
ToysCentral
I was a bit worried this wasn't a…
I was a bit worried this wasn't a legitimate website but absolutely is and happy with the product
8 août 2025
Avis spontané
Good quality
Good quality. Came a little bit later than the expected arrival but all good.
6 août 2025
Avis spontané
Scam operation - no money no product
Placed an order on their NZ website believing it to be in the country, a week after no contact I messaged to ask where the order was and if it hadn't been sent to cancel as it was required that week. They responded saying it was being dispatched and not to cancel it, then sent me an email the following day saying it had been dispatched even after I had asked it to be cancelled, with a 14 day delivery notice and a link to a tracking number that just seems to be the same details but never leaving the origin country. Lost money on this one
15 juillet 2025
Avis spontané
Little boy delighted with new toy
Everything about the ordering and receiving process was seamless and well communicated. We got exactly what we wanted and my little boy was delighted.
4 août 2025
Avis spontané
I ordered Spideys friend Green Goblin
I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition.
Great tracking and updates on where package was during its journey.
Loved shopping with this company.
5 août 2025
Avis spontané
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