ToysCentral New Zealand Avis 

I ordered 2 games from this company, half of the order sent other half not sent. Total lack of communications, as the phone number doesn't work and their mailing address is also bogus. I am indeed happy with the first (if pricey) game, however I am informed by a new zealand online company that the half order scam is meant to rely on my not being diligent in persuing the second half so it becomes pure profit. 5 emails, no response. phone is bogus and my request for a refund not acknowledged. I spoke to a scam specialist attached to the new zealand consumers institute and they informed me that this is not unusual with companies that merely order from temu and dropship (I think that is the correct term. I have a relative who working in an on-line company here in NZ as a communications consultant, and she will be spreading the word. it is worth noting that Homeloft nz are the same people

Update:
My apologies to ToysCentral. The puzzle arrived the day after I posted the review below. It's in good condition and I look forward to completing it.

I ordered a jigsaw puzzle in December 2024 (order NZ-TC#P459413465) and was advised on 2 Jan 2025 it was being shipped. Since then, I have been bombarded by emails, allegedly from DHL, stating there is a problem with my address. The only obvious address error is the '0' missing from my postcode. Attempts to click the tracking link either do not work or are identified as risky by my browser. The DHL emails all end up in my Junk folder. No reply to an email to Toys Central and the phone number on the website does not work. I would not trust this company again.

Good service, not as fast as i would have hoped but considering the time of year and distance it was understandable. The item was a gift so I cant give a review but from what i saw it was good quality and was as the picture had shown.

Would purchase again!

**Update** - Funnily enough once I posted on here, the company made contact. They have allowed return, but customers beware - THIS IS NOT A NZ COMPANY and even though I have purchased from a NZ website with a NZ mailing address listed on their website, they advise that given they sourced it from the US, I have to pay for it to get back to the US!! I have ensured they are aware this is not legal, but they insist it is at my expense. Unfortunately I have no option but to pay a $55 shipping fee if I am to return my product for a refund. I advised I was happy to pay NZ shipping, but not the US. Just a warning to all NZ customers really - don't get sucked in by how easy it looks to return things. It could be that shipping to the US is actually more than the product you purchased. This company doesn't even deserve the 1 star.**
**Original post**
Ordered a very expensive toy for my child ($180). I needed to return it and get a refund (all above board in T&Cs), emailed twice with no response. Phoned and number is disconnected. Terrible experience, seemed like a legit website when I was searching for the item, but wish I had come across all these negative reviews here on Trustpilot first and I wouldn't have proceeded. DO NOT RISK BUYING WITH THIS COMPANY.

Easy to find, easy to transact, delivery within expected timeframes and product in excellent condition.

I completed my order online, my mistake I misread the heading I thought that I was purchasing a sandpit not a sandpit cover, I emailed the same evening within an hour of receiving the order confirmation asking for the order to be cancelled and funds refunded, well within the 48 hours of completing the purchase, (Cancellations were able to be made within 48 hours, as per Terms and Conditions) never had any response. I tried to make contact by phone numerous times, no response. Emailed a second time, no response.

I did received the sandpit cover within the advised delivery timeframe. But now I have a cover which is absolutely of no use to me.

If I had had a response with the first email sent, and the order cancelled I would have been very happy.

I will not be purchasing from you again.

Easy to deal with product arrived well wrapped.
Thank you

I ordered two identical items in late November with separate shipping addresses. One item arrived 10 days later while there is still no sign of the second item. Like other reviewers I have emailed twice and had no response and the 800 phone number does not work. The tracking number shows no progress on shipping. Very poor performance from Toy Central and still waiting.

Excellent service, my purchase arrived in perfect condition in two weeks. I received updates on the progress of the parcel and it was securely delivered to my apartment in Auckland CBD. Thanks

good selection of toys and fast delivery

Placed an order on 4 December expecting it to be on time for Christmas. I still haven't received a shipping confirmation or tracking number and it's now 13 December. No reply to my email sent 2 days ago and the phone number listed doesn't work. Very disappointed.
UPDATE: authentic product received in early January (one month after initial order). They have said they will take on board my feedback regarding the need for a working phone number.

10.12.24 - I appreciate your response.However, I am unclear which registered email address you are referencing. Do you mean the workplace email from which I purchased the items from or my personal one from which I sent the follow up email? Could you please confirm the email address in question. It is essential you also provide a contact email or phone number so we can resolve this matter as soon as possible.

9.12.24 - I am extremely frustrated with the lack of communication and service from your company. I placed an order for a set of magnetic tiles for our early childhood centre in early November, spending over $300. Despite an email on 20th November stating that the item had been shipped, I have yet to receive anything.

The tracking details have not been updated, the tracking link doesn’t work, and your provided phone number doesn’t connect. I sent a follow-up email on 28th November and have not received any response. At this point, I am questioning the legitimacy of your company, as this feels like a scam.

The tracking number for my order is NZ-TC#P507334974. I demand an immediate update on the status of my order and expect a resolution ASAP.

Efficient, product arrived well packed and exactly as advertised in good time; good quality product

WARNING!!! Do not shop here... they do not have a New Zealand presence. The address and phone number are fake.

I also started receiving SPAM immediately after making a purchase. The SPAM included the sales order number. It asked me to pay duties, which is clearly an email trying to defraud me.

I have nothing but good to say as the parcel turned up super fast, communication was fantastic and the whole transaction was perfect. I see there is lots of bad feedback but my experience was 10 out of 10. Keep up the good work and have a nice day

Easy to order, well packed and quick service

Hi. In the end, following my complaint to them by email and via this review (see below), ToysCentral have actually been very helpful. First, I received the tracking information to know where my toys are, which they were keeping an eye on, and in the end they arrived on time. It has taken a while, but in the end I received a good service.
I would still like to know why they were initially not responding, why their phone number doesn't work, and why they do not state that the toy comes from overseas. In any case, I must say they have done a good job in the end.
My initial complaint: I am very upset with this company. Like other customers, I have spent a lot of money (more than $250) on 2 toys on 5 November and haven't received them yet. I received an email on 13 November, saying that one of them had been shipped. Then I found that my invoice was in Singapore dollars, so it's not coming from New Zealand. I have not had any replies by email, and the phone number doesn't exist. Also, the link to the tracking number doesn't work, which makes me think it's a scam. Tracking number is NZ-TC#P054295995. I would like an update NOW.

Really great to deal with. Happy with product!