After our last experience, which was not great, we were hesitant to go again. However, this time we were extremely pleased with the whole process. Communication was great and the DHL delivery was the... Voir plus
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Ordered two packages. One was delivered, one was not, until we notified them and then it took another two weeks. Product was not as described (false advertising) and only partial refund (15%) offered.... Voir plus
Great service, fast delivery of a product that isn’t available at mainstream NZ shops (inflatable toddler tent bed). Had looked to bring this in myself but I’m happy I went with toys central.
I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition. Great tracking and updates on where package was during its journey... Voir plus
3,9
Bien
199 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Waiting on lapping powder
Waiting on lapping powder . Has not arrive when u said it would . Can you let me know or refund my money
19 octobre 2023
Avis spontané
Réponse de ToysCentral New Zealand
Hi Kyle,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance
Regards,
Swapnil
Found is a Scam Company, do not buy from this website
Do not buy from this Company. (UPDATED REVIEW)
So they responded to this review which is unacceptable. They are avoiding the issues, -did not answer directly to our concerns. They still have not called me, and neither have they answered any of my email requests. I demand a full refund for order no TC#P939437700. Have reported this company to department of internal affairs. They have several businesses and websites under the same company name and legal address and phone number which reeks trouble! They have not fixed the phone line. You still cannot get through, Just disconnects no matter what option you choose. You simply cannot get through to these people.
My initial review as follows:-
I am suspicious this isn;t a legitmate company for the following reasons.
their customer service is appalling. I have tried contacting them by phone and email to get a follow up on delivery to no avail. I found the link to request a call back on their website promising to ring you back within 3 hours. I logged the job and you guessed it! no call back! The disappointing part is 1) they do not respond to your email enquires, and 2) when you call them you get 3 options - i tried calling many times trying all option the phone disconnects. 3) and their request a call back system on their website isn't working either. Absolutely appalling!. I find this behaviour absolutely suspicious! and taking this matter further to get to the bottom of it. If this is a genuine website- I suspect is a dropshipping co. So If you are wanting your items quickly then do not order from them. It appears items for sale on their website are actually not in stock and are ordered in from overseas why possibly it takes so long. But for not being able to handle customer enquiries is absolutely unacceptable. So, if you are a genuine company - here is my order no in question TC#p939437700. Do the decent thing and make contact. Sorely disappointed. (Update, no response to this review to date) Do they really care?
1 août 2023
Avis spontané
Réponse de ToysCentral New Zealand
Hi Christina,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance.
Regards,
Swapnil
In reply to the reply to my review…
In reply to the reply to my review saying they have no recollection of my order…
My order number is NZ-TC#P681366983
25 juillet 2023
Avis spontané
Réponse de ToysCentral New Zealand
Hi Crimson,
We confirm that we have processed your refund. It typically takes 1 week to process refunds. However, your case got delayed because of unfortunate circumstances. We acknowledge the issue at our end but do confirm that corrective actions have been taken to ensure that all refunds are processed in 1 week. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.
Regards,
Swapnil
Great product choices
Great product choices, regular updates on where parcel was at. Product arrived and it's great. Cheers
16 mars 2023
Avis spontané
Prompt international delivery
Prompt international delivery. Great quality product. Thank you….very happy in New Zealand
27 février 2023
Avis spontané
Good company
Good company, pleased with product. Kept us updated to delivery. Good price.
26 janvier 2023
Avis spontané
Fantastic communication
Fantastic communication, really quick dispatch and an excellent product.
30 janvier 2023
Avis spontané
I got what I needed for a great price…
I got what I needed for a great price and it turned up in the expected time frame
1 février 2023
Avis spontané
Seamless process from easy online…
Seamless process from easy online ordering through to quick delivery of the product
10 février 2023
Avis spontané
Excellent service
Excellent service - well packed and in good working order.
9 février 2023
Avis spontané
Efficient friendly service
17 janvier 2023
Avis spontané
Good well made product
Good well made product. Fast delivery. Read reviews and noted the advice regarding focussing of spy glass and find it easy to focus if you extend and retract not twist. Leather case also nicely made.
24 décembre 2022
Avis spontané
Good product
Good product, except I wasnt madr awared of the number of elements it could make, says entry level product makes 17 something elements only.
20 décembre 2022
Avis spontané
Hassle free company to deal with
Hassle free company to deal with. Great service and delivery
21 décembre 2022
Avis spontané
Arrived Safely
We are very happy that our parcel arrived safely from so far away
28 octobre 2022
Avis spontané
I am new to purchasing online and was…
I am new to purchasing online and was relieved that this went so well.
Arriving on time all the way to New Zealand
26 octobre 2022
Avis spontané
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