Excellent customer service as always. Anita kept us fully up to date with our service and booking and advising us of our next appointment. We then saw Jack Gardner and Will Braddick who explained how... Voir plus
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The minute we met Jack he was so positive about suzuki products, all the members of the team, he was full of information and help. He came across as very honest and very good at what he does, but a... Voir plus
L'entreprise a répondu
First time using Tracks . Absolutely brilliant service, car services , mot and a wash , used one of their services loan cars to run around in, car was ready to collect when they said it would be ready... Voir plus
L'entreprise a répondu
Friendly and informative staff, wether sales or services. Enjoyed my test drive which helped decide to change my Ignis to the evitara. Brought an ex demo , all sorted very quickly. When I collect... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire Suzuki
- aussi dans
- Centre de contrôle technique
- Concessionnaire automobile
- Garage automobile
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Coordonnées de contact
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, Royaume-Uni
- 01392421333
- trackssuzuki.co.uk
4,9
Excellent
786 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent!
Attentive, efficient and reassuring. Makes every customer feel they're valued.
5 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your kind review. We're so pleased you felt valued and well looked after by our team. Providing attentive, efficient and reassuring service is something we always strive for, so your feedback is greatly appreciated.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Tracks have restored my faith in main…
Tracks have restored my faith in main dealers. Friendly service staff providing a very good service.
5 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Jonathan. It's wonderful to hear we've helped restore your confidence in main dealerships. We're pleased our team provided such friendly and professional service, and we really appreciate your kind feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Friendly staff as usual and excellent…
Friendly staff as usual and excellent service technicians and valet was brilliant
2 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, David. It's great to hear you received friendly service from our team once again and were pleased with the work carried out by our technicians. We're glad the valet impressed you too! We really appreciate your continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Good communication…
Very good level of communication and understanding between ourselves.
22 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your feedback. We're really pleased to hear you were happy with the communication from our team. We'd love to know if there's anything we could have done to make your experience five-star, as your feedback is always appreciated.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Fantastic team at Tracks
Fantastic, as always! Can’t speak highly enough of Tracks. Thank you Anita, David and Ollie. You are the best and your hard work is very much appreciated :-)
30 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your fantastic feedback! It's great to hear Anita, David and Ollie continue to look after you so well. We'll make sure your kind comments are passed on to them, and we really appreciate your continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Réponse de Tracks Suzuki Exeter
Thank you for your review. We're pleased to hear you received efficient service from our team and appreciate you taking the time to share your feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
The personal touch treating customers…
The personal touch treating customers with courtesy and respect is very good. Prices always seem more than expected but that is the same with every workshop. Best car purchase hand over we've ever had.
1 octobre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Keith. We're pleased to hear you value the personal service you receive from our team and that you're always treated with courtesy and respect. It's especially great to hear your car handover was the best you've experienced. We really appreciate your feedback and continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Always a pleasure to have my car…
Always a pleasure to have my car serviced and MOT carried out at Tracks, Exeter even though I live 32 Miles away.
Staff are friendly, knowledgeable and approachable. Anita is brilliant at her job and an asset to Tracks.
30 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Amanda. We really appreciate you making the journey to us for your service and MOT, and it's great to hear you always receive such friendly and knowledgeable service. Anita will be especially pleased to hear your kind comments!
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Annual service
Staff excellent as ever bent over backwards to get me sorted and on my way 100% as ever would recommend to anyone anytime
29 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Brian. It's great to hear our team went the extra mile to get everything sorted and get you back on your way. We really appreciate your continued support and recommendation.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Amazing service
Great service. Dan walked us through the buying process and explained everything very clearly. Made buying a car an easy experience.
12 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Roddy. We're pleased to hear Dan made your car-buying experience straightforward and explained everything clearly throughout the process. We hope you enjoy many happy miles in your new car!
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Total professionalism
Total professionalism, staff were friendly and polite and did everything to help as a matter of course. There are very few businesses which give genuine “old fashioned quality service” together with modern technology. The show room was beautifully laid out, staff were organised, calm and professional. There is a very pleasant area for sitting to wait for your car, with good coffee. I am looking forward to my next visit. My review does not give Tracks the level of description it deserves.
Thank you to all staff.
28 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Nicola, for such wonderful feedback. We're delighted to hear you received the friendly, professional and personal service we pride ourselves on, and that you enjoyed our showroom and customer waiting area too. Your kind comments will be shared with our team, and we look forward to seeing you again.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
All the staff are always very helpful !
All the staff are always very helpful !
24 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Cynthia. We're delighted to hear you always find our team helpful. We really appreciate your kind feedback and continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
I would like to thank David personally…
I would like to thank David personally for his help and support on my latest appointment with Tracks Exeter and the technicians who I know had a challenge with my vehicle, the staff on reception also who always make me feel welcome thank you.
24 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Simon. We're pleased David was able to provide the help and support you needed, and that our technicians took good care of your vehicle. It's great to hear our reception team always make you feel welcome. We'll be sure to pass your kind comments on to our team.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Brilliant customer service
Brilliant customer service
Everything explained inc prices
Brilliant company
Highly recommended
Sales and service
They go the extra mile nothing is any trouble
22 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Robert. It's great to hear you've received such positive service from both our sales and service teams, with everything clearly explained along the way. We really appreciate your recommendation and continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Excellent customer focused service
Excellent customer focused service
Proffesional efficient trustworthy servicing
Friendly helpful proffesional service reception who always put the customer first
22 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Peter. We're delighted to hear you've had a great experience with our servicing team and that you find our reception team friendly, helpful and professional. We really appreciate your kind feedback and continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Brilliant
Brilliant , from ordering to picking up the car ,and felt comfortable in the showroom and if there was a problem sorted straight away , can’t thank them enough, and would recommend to anyone buying a Suzuki 🤗🤗
11 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Mr Blaber. We're delighted to hear your experience was brilliant from ordering to collection, and that you felt comfortable in the showroom. We really appreciate your recommendation and hope you enjoy many happy miles in your new Suzuki.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Service/MoT…
Reception staff were efficient and friendly as always.
Service and MoT were carried out in good time.
Additional advice from James regarding the puncture kit and the media function was much appreciated.
16 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Anthony. We're pleased to hear your service and MOT were completed efficiently and that our reception team looked after you well. It's also great to know James's advice on the puncture kit and media functions was helpful. We really appreciate your continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Always first rate service from Anita &…
Always first rate service from Anita & Rowan on the service desk. Thank you, Anita, for getting the paint chip repaired. I can't remember the name of the mechanic but I really appreciate him taking the time to do it.
I am always so impressed with Tracks customer service, nothing is too much trouble.
15 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your kind review. We're delighted to hear Anita and Rowan continue to provide great service, and our team were able to get the paint chip sorted for you. We really appreciate your continued support and your kind comments about our customer service.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Thank you Dan.
Staff at the centre were friendly and welcoming on arrival. Dan was very helpful and recommended a suitable vehicle to meet my needs. The process was seamless from start to finish and the after care sales call was appreciated. Thank you Dan 😊
4 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Maria. We're delighted to hear Dan helped you find the right vehicle and made the whole process seamless from start to finish. It's also great to know you appreciated the follow-up call after your purchase. We really appreciate your kind feedback and hope you enjoy many happy miles in your new car.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Great Products and Service.
Been with Tracks for years and have always received great personal service. Ten year warranty and rolling three year service contracts shows that Tracks and Suzuki supply great products and support.
10 septembre 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, David. We really appreciate your loyalty over the years and are pleased to hear you've continued to receive great personal service from our team. It's also great to know you value the support and benefits that come with choosing Suzuki and Tracks.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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