Excellent customer service as always. Anita kept us fully up to date with our service and booking and advising us of our next appointment. We then saw Jack Gardner and Will Braddick who explained how... Voir plus
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Tracks are extremely competent maintaining my vehicle. They go way above and beyond what youd expect from a garage nowadays and nothing is too much trouble for them.All of the staff are very friendly... Voir plus
The minute we met Jack he was so positive about suzuki products, all the members of the team, he was full of information and help. He came across as very honest and very good at what he does, but a... Voir plus
L'entreprise a répondu
First time using Tracks . Absolutely brilliant service, car services , mot and a wash , used one of their services loan cars to run around in, car was ready to collect when they said it would be ready... Voir plus
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À propos de l'entreprise
- Concessionnaire Suzuki
- aussi dans
- Centre de contrôle technique
- Concessionnaire automobile
- Garage automobile
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Coordonnées de contact
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, Royaume-Uni
- 01392421333
- trackssuzuki.co.uk
4,9
Excellent
788 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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They are such a professional and…
They are such a professional and pleasant team there , always willing to go just that bit further to accommodate your needs.
9 juillet 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your review. We're delighted to hear you found our team professional, friendly and always willing to go the extra mile. Your kind words are greatly appreciated and mean a great deal to everyone at Tracks Suzuki Exeter.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Brilliant and trustworthy garage
I wouldn't want to go to any other garage. The service I receive is second to none
6 juillet 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear you continue to receive the high level of service we strive to provide. Your loyalty and trust mean a great deal to the whole team.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Warm ,friendly welcome and very smart…
Warm ,friendly welcome and very smart staff.
Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my car was ready but in fact it was 30 minutes later) only a minor issue but could easily be resolved . However still give full marks
3 juillet 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your kind review and for your constructive feedback. We're delighted to hear you received a warm welcome and that our team made a positive impression. We also appreciate your comments regarding the update on your vehicle's completion time. We'll take this on board and continue working to ensure our time estimates are as accurate as possible. Thank you again for your understanding and for awarding us full marks—we really appreciate your support. Best regards, Harry Ody (Director)
The service is first class
The service is first class, Jack was incredibly knowledgeable and helpful throughout the process.
Thanks we love the car
27 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Lindsey, for your lovely review. We're delighted to hear you received first-class service and that Jack's knowledge and support made the whole process so enjoyable. It's wonderful to know you're loving your new car. We wish you many happy miles ahead and look forward to seeing you again in the future. Best regards, Harry Ody (Director)
Great customer care with Suzuki reliability
My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked up the latest model recently after trading in the previous version and all went smoothly as always. Will was great to deal with: professional, polite and not at all pushy as well as being friendly and helpful. While there may be more exciting cars out there and nearer dealerships to where I live, the reliability of Suzuki and the great team at Tracks stop me bothering to look elsewhere.
26 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Gabrielle, for your fantastic review and for your loyalty over the years. It means a great deal to us that you've trusted Tracks with your family's motoring since 2009 and have chosen four Vitaras during that time. We're delighted to hear that Will made your latest purchase such a positive experience, and your kind words about both our team and Suzuki's reliability are truly appreciated. Thank you for your continued support—we look forward to looking after you for many years to come. Best regards, Harry Ody (Director)
My experience with Tracks was great as…
My experience with Tracks was great as always one person always stands out and goes the extra mile Jack the whole team are excellent from the service and after sales would 100% recommend Suzuki Tracks and the salesman Jack
20 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Phillip, for your wonderful review and for your continued support. We're delighted to hear you've once again had a great experience with us. Jack will be especially pleased to know his efforts made such a positive impression, and it's fantastic to hear that both our sales and aftersales teams continue to look after you so well. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Harry Ody (Director)
Poor dealership, not interested in selling cars.
Poor dealership. Car listed at £1203 above market cost according to Autotrader Willing to overlook as its main dealer. Attempted to purchase. No deal to be made whatsoever. Effectively told the price is the price take it or leave it. Not interested in any discussion over it. My advice, don’t bother with them, go to a dealer willing to negotiate!
3 juillet 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for taking the time to leave your feedback, Jon. Although we were unable to reach an agreement on the purchase, we appreciate your interest in our vehicle.
Autotrader had this vehicle labelled as "Fair Price", and we were unable to find a comparable example within a two-year registration period. We price-check our vehicles daily, taking into account age, mileage, condition, specification, preparation and acquisition costs, together with current market supply and demand. Our pricing also reflects the value of the comprehensive package we provide as standard, including a 12-month Suzuki Approved Warranty, a fresh 12-month MOT, a full mechanical and electrical multi-point inspection, a full provenance check, and preparation to our Approved Used standards.
We appreciate that every customer is looking for the best possible value. While we will always consider reasonable offers, we are not always able to reduce the price of vehicles that we believe already represent fair value, particularly when they have only recently been advertised.
Thank you again for your interest. We wish you every success in finding the right vehicle.
Best regards, Harry Ody (Director)
Staff were great and very organised and…
Staff were great and very organised and efficient as ever. Thanks.
2 juillet 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your kind review, Jerome. We're delighted to hear that you found our team organised, efficient and as helpful as ever. Your continued support is greatly appreciated, and we look forward to welcoming you back again soon.
Best regards, Harry Ody (Director)
The whole experience was smooth from…
The whole experience was smooth from start to finish. The ease of signing forms online was definitely an advantage. Great costumer service. Staff really friendly. Very pleased with my new car.
26 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your wonderful review, Amanda. We're delighted to hear that everything went smoothly from start to finish and that you found the online signing process convenient. It's great to know our team made you feel welcome, and we're thrilled you're so pleased with your new car. We wish you many happy miles ahead. Best regards, Harry Ody (Director)
Brilliant service.
This without a doubt in over 20 years of buying various cars from different dealerships was the best experience I have ever had!
Right from the start jack who dealt with us was welcoming and so helpful finding us the right car. There was no pressure at any point and the whole process was nice and simple.
All steps as we choose to part finance was explained and in all a very easy process to complete.
The whole team at Tracks Suzuki was warm and welcoming and I honestly can not recommend them enough if you are looking to buy a car!
Thank you Tracks, we love our new car! 🚗
2 juillet 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for such an incredible review, Chrissie. To hear that this was the best car-buying experience you've had in over 20 years means a great deal to us. We're delighted that Jack and the rest of the team made the process straightforward, welcoming and completely pressure-free, and it's wonderful to know you're so pleased with your new car. Your recommendation is truly appreciated, and we wish you many happy miles ahead. Best regards, Harry Ody (Director)
Excellent service from the time you…
Excellent service from the time you arrive until the time you leave
1 juillet 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your kind review. We're delighted to hear you received excellent service from the moment you arrived until the moment you left. Providing a warm welcome and a great experience throughout every visit is something we take great pride in. We look forward to seeing you again soon. Best regards, Harry Ody (Director)
As always excellent customer service…
As always excellent customer service and tech support
30 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your continued support and kind feedback. We're delighted to hear you've once again received excellent customer service and technical support from our team. We truly appreciate your loyalty and look forward to helping you again in the future. Best regards, Harry Ody (Director)
First class service as always.
First class service as always.
David and Anita are the best service team.
29 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Geoff, for your continued support and for taking the time to leave us such a kind review. We're delighted to hear you've once again received first-class service. David and Anita will be especially pleased to read your comments—they'll really appreciate the recognition. We look forward to welcoming you back again soon. Best regards, Harry Ody (Director)
Great Customer service
My first dealings with Tracks, I was impressed with service I received. All of the staff were friendly and informative. I also liked the fact that I received updates throughout the service and MOT via text email and even a video. Would happily recommend to anyone to use this garage.
29 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your fantastic review. We're delighted that your first experience with Tracks was such a positive one. It's great to hear that our team kept you informed throughout your service and MOT, and that you found the updates and video vehicle health check helpful. We really appreciate your recommendation and look forward to welcoming you back in the future. Best regards, Harry Ody (Director)
Car service
As always, friendly staff, work completed as advised, kept me informed at all stages, great service, thoroughly recommended
29 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your kind review, David. We're delighted to hear that you've once again experienced the friendly service we're known for and that you felt well informed throughout your visit. It's great to know everything was completed as promised, and we really appreciate your recommendation. We look forward to welcoming you back next time. Best regards, Harry Ody (Director)
Thank you Dan!!
I purchased a second hand electric vehicle which I absolutely love! The sales executive Dan has helped me from start to finish with the process. Dan is super friendly, doesn’t make you feel pressured to do anything and kept me informed every step of the way. Thank you!! :)
26 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Amanda, for your wonderful review. We're delighted to hear you're loving your electric vehicle and that Dan made the whole buying experience so enjoyable. He'll be thrilled to know his friendly, no-pressure approach and regular updates made such a positive impression. We wish you many happy miles in your new car and look forward to seeing you again in the future. Best regards, Harry Ody (Director)
I've had two MOTs there in two months…
I've had two MOTs there in two months and the staff were amazing . An excellent service by all.
23 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Phil, for your kind review and continued support. We're delighted to hear that our team provided excellent service on each visit. Your feedback means a great deal to us, and we look forward to welcoming you back whenever you need us. Best regards, Harry Ody (Director)
Service above and beyond
Pete in parts really looked after me, he went above and beyond. Service here is fab 10/10
And I know excellence in service as I used to travel the world presenting on it.
24 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, David, for your fantastic review. It means a great deal to receive such high praise, especially from someone with your background in customer service. Pete will be delighted to hear your kind words, and we're thrilled he went above and beyond to look after you. We really appreciate your support and look forward to welcoming you back in the future. Best regards, Harry Ody (Director)
Personal and friendly customer service.
Personal and friendly customer service.
8 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you, Ruth, for your kind review. We're delighted to hear that you enjoyed the personal and friendly service from our team. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon. Best regards, Harry Ody (Director)
Perfect
The whole experience was brilliant from start to finish
Dan is probably the nicest salesman you'll ever meet. Non pushy, easy going and friendly.
Highly recommended
12 juin 2026
Avis spontané
Réponse de Tracks Suzuki Exeter
Thank you for your fantastic review. We're delighted to hear that your experience was brilliant from start to finish. Dan will be especially pleased to know his friendly, relaxed and no-pressure approach made such a positive impression. We really appreciate your recommendation and hope you enjoy many happy miles in your new car. Best regards, Harry Ody (Director)
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