The contact from them is prompt and efficient. The absolute downside is the actual fob. Very flimsy and when you drop it accidentally which can often happen the battery doesn’t stay secure in place l... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Installed 6 years ago. Has tracked my car after theft and successful recovery. the location never updates! Ive had no response after emailing customer support. Geofence does not work as ‘my location... Voir plus
L'entreprise a répondu
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... Voir plus
L'entreprise a répondu
When I finally got to speak to a real person to help me renew my subscription online which was proving impossible, Helen talked me through everything and waited patiently whilst I fumbled about and wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Coordonnées de contact
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Royaume-Uni
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,0
Bien
307 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service from start to finish.
The online purchase was easy and the booking for the fitting was arranged very quickly. The engineer who fitted the tracker did an excellent job, explained everything clearly, and left the vehicle and driveway exactly as they were when he arrived.
10 octobre 2025
Réponse de Trackstar
Thank you so much for your kind words! We're delighted to hear that you found the online purchase and booking process easy and efficient. It's wonderful to know that our engineer provided clear explanations and left everything in perfect condition. We truly appreciate your feedback and look forward to serving you again in the future!
Couldn't log in
Couldn't log in. Their "recover/change password" system is terrible. I spent 15 minutes trying to log in, then changing my password with the link they sent me, trying to log in with the new password, and being denied. Terrible service, wouldn't recommend to anyone.
17 octobre 2025
Avis spontané
Réponse de Trackstar
Thank you for taking the time to share your feedback. Please can you provide us with the information requested, we will then have a member of the Support Team contact you directly to rectify this issue.
Health Check of my system
I phoned as my system hadn't been sending health check information. So I spoke with Emily who resolved the problem. Emily was very helpful and told me about the geofence feature on the app and how best to use it
16 octobre 2025
Avis spontané
Réponse de Trackstar
Thank you for your wonderful feedback! We're delighted that Emily was able to quickly resolve the issue with your system and introduce you to the geofence feature. It's great to hear that you found her helpful. If you have any more questions or need further assistance, we're always here to help!
I had requested for a new Fob 6 months…
I had requested for a new Fob 6 months ago and was given wrong information/poor followup. Second time when I called, the sales operator was very helpful.
10 septembre 2025
Réponse de Trackstar
Thank you for your feedback. We sincerely apologize for the initial miscommunication and the delay in follow-up regarding your Fob request. We're glad to hear that our sales operator was able to assist you better the second time. Your experience is important to us, and we are committed to improving our service. Please feel free to reach out if you need any further assistance.
No problems at all!!
No problems at all - very quick and efficient installing system. App works like a dream!! -
8 septembre 2025
Réponse de Trackstar
Thank you so much for your kind words! We're thrilled to hear that the installation was quick and efficient, and that the app is working perfectly for you. Your satisfaction means a lot to us! If you ever need any assistance, feel free to reach out.
Trackstar provides an excellent service…
Trackstar provides an excellent service and protection for my vehicles. I have been using this service for 10 years and will continue to use each year. Brilliant
5 septembre 2025
Réponse de Trackstar
Thank you so much for your incredible loyalty and support over the past 10 years! We're delighted to hear that Trackstar continues to provide excellent service and protection for your vehicles. Your trust means the world to us, and we look forward to serving you for many more years to come!
Review
A great product. And excellent responses from the emergency and CS team. Only downside is the real time tracking that sites behind geofencing which doesn’t always keep updated.
21 août 2025
Réponse de Trackstar
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you’re happy with the product and our emergency and customer service teams. We truly appreciate you providing feedback on the Geofencing. We're continuously seeking feedback on how to improve our products, Your input helps us make those improvements, so thank you!
If you have any other questions or need assistance, please don’t hesitate to reach out.
Support is useless.
Had a problem with this for two years now, the app not updating the vehicle position or recent journeys. Reported a number of times and each time the send the unit a config to wake it up that works for a couple of months, then it dies again. Finally asked for it to be replaced only to be told I'm now 2 months out of warranty after the same problem for more than 2 years.
What a joke. Don't get one of these the customer support is laughable.
UPDATE
After this review caused them to call me, it seems they blame O2 for working on a mast near me. In that case O2 must be following me around the country working on masts as it just never works.
Also they don't understand the product as yesterday they tell me they run 3G and don't support 4G, today they tell me they don't have 3G it's 4G. Useless
24 septembre 2025
Avis spontané
Réponse de Trackstar
Thank you for your review, we are sorry to hear of the difficulties you have faced with your system and then trying to get it rectified. We will have a member of the Support Team contact you directly to discuss this further.
Great service from Trackstar
Great service from Trackstar
Emily kindly guided me through the process
would highly recommend
12 septembre 2025
Avis spontané
Réponse de Trackstar
Thank you so much for your fantastic 5-star review! We’re glad to hear that Emily was able to guide you smoothly through the process. Your recommendation means a lot to us!
If you ever need any assistance in the future, please don’t hesitate to get in touch.
Excellent support and backup.
On buying a new car I needed to have the Trackstar removed form my old one and re-installed in the new. The garage had several questions about removing the old unit and this involved several calls to Trackstar and I was pleased that proper logs of each call were taken so I didn't have to start from the beginning each time. Emily Jones was particularly helpful in resolving the issue with the garage and, throughout the process, was prompt in responding, very reassuring and knowledgeable. In particular, I needed the installation work done quickly and Emily worked very hard to find an installer for me at very short notice.
12 septembre 2025
Avis spontané
Réponse de Trackstar
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Emily and the Trackstar team were able to assist you promptly and effectively with the removal and re-installation of your unit. Emily will be thrilled to know her efforts to provide reassurance and quick solutions made a positive difference.
We truly appreciate your kind words about our communication and support throughout the process. It’s always our goal to make things as smooth and convenient as possible for our customers, especially when time is of the essence.
Thank you again for choosing Trackstar, and please don’t hesitate to reach out if you need any further assistance in the future.
Update Tracker from Old customer/ motorhome
Bought a Motorhome new to us and activated the tracker and this lady called Lisa Gover at Trackstar was very accommodating with my enquiry and sorted it out. She’s an asset to the company even phone me back when I had been waiting for 25 minutes the company needs more people like her. He’s got time and patience to listen
8 septembre 2025
Avis spontané
Réponse de Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Lisa provided you with such attentive and patient service. She truly is an asset to our team, and we’re glad she could assist you promptly and effectively. Your kind words mean a lot to us and motivate us to continue delivering the best support possible. Enjoy your motorhome adventures with the tracker!
Réponse de Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our tracker precise and accurate. Your support means a lot to us! If you ever need any assistance, feel free to reach out.
Trackers Unmonitored - Terrible Service
My device stopped communicating with them 10/8 - No location or trip data.
Spoken to CS and they confirm they can not see the unit - For a tracker to go offline would they not have alerts as this could be indicative of theft / removal. Only myself contacting them brought this to light.
The car is currently with the dealer and it's not looking good 1/9
Update - After so much confusion between BWM and TrackStar a replacement unit is on the way - ETA 13/9
So over one month of the vehicle being un monitored - A month of the subscription paid for but not useable and not a word.....
27 août 2025
Avis spontané
Réponse de Trackstar
Thank you for your review. Please can you provide us with the information requested so we can have a member of the support team contact you directly to discuss this further as the Tracking systems do run a health check that we notify you of.
the app does not show current location
the app does not show my vehicles current location - it is 11 days out of date. This is not the first time this has happened, it is a regular occurrence (today's date 26/08/25 - app shows last location from 15/08/25)
21 juillet 2025
Réponse de Trackstar
Thank you for taking the time to share your experiences with us. We will have a member of the Support Team contact you directly to discuss and rectify this issue for you.
On a recent change to my vehicle
On a recent change to my vehicle, Trackstar were able to offer several choices to upgrade my current tracker. Trackstar were very helpful & efficient to get me up & running with the minimum downtime at a cost which helped to smooth the whole process.
23 juillet 2025
Réponse de Trackstar
Thank you so much for your kind words and positive feedback! We're delighted to hear that our team at Trackstar was able to provide you with effective options and seamless service to upgrade your vehicle tracker. Minimizing downtime and offering great value are always our priorities, and we're glad it made the process smooth for you. We truly appreciate your support and look forward to assisting you again in the future!
New fob (tag) but no instructions.....
I needed a new fob (tag) but the website lacked the necessary information for me to easily identify the model to purchase. I telephoned and, after what seemed like a long time, was helped to identify the correct replacement fob. Whilst on the 'phone, I asked " will it come with pairing instruction?". "Yes, it will" I was told.
Fob arrived with no pairing instructions. Back to the 'phone again to eventually get pairing instructions sent to me. They were not clear and lacked an essential piece of information. Back to the 'phone again to find that the young lady did not know enough to identify what the pairing difficulty was. Eventually, out of stress induced desperation, I applied an inordinate amount of pressure to one part of the fob to receive the necessary click for it to pair.
How difficult is it for you to get the instructions sorted out with comprehensive notes????????
18 juin 2025
Réponse de Trackstar
Thank you for your feedback. We apologise that the instructions were not included with your tag upon delivery. We will address this issue with our dispatch team to ensure instructions are always sent with new tags. We appreciate you bringing this to our attention, as we are committed to continuously improving our processes.
Great products and service.
17 juin 2025
Réponse de Trackstar
Thank you so much for your kind words! We're thrilled to hear you enjoyed our products and service.
Emily was extremely helpful in…
Emily was extremely helpful in providing guidance on the Trackstar app and showed great patience in answering all my questions.
5 juin 2025
Avis spontané
Réponse de Trackstar
Thank you so much for your kind words! We're delighted to hear that Emily was able to provide helpful guidance and patiently assist you with the Trackstar app. Your satisfaction means a lot to us, and we’re always here if you need any further support.
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable customer sevice
8 mai 2025
Avis spontané
Réponse de Trackstar
Thank you so much for your kind words! We're thrilled to hear that you found our customer service friendly, helpful, and knowledgeable. We truly appreciate your support and look forward to assisting you again in the future!
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