The contact from them is prompt and efficient. The absolute downside is the actual fob. Very flimsy and when you drop it accidentally which can often happen the battery doesn’t stay secure in place l... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... Voir plus
L'entreprise a répondu
When I finally got to speak to a real person to help me renew my subscription online which was proving impossible, Helen talked me through everything and waited patiently whilst I fumbled about and wa... Voir plus
L'entreprise a répondu
Installed 6 years ago. Has tracked my car after theft and successful recovery. the location never updates! Ive had no response after emailing customer support. Geofence does not work as ‘my location... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Coordonnées de contact
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Royaume-Uni
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
3,9
Bien
308 avis
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Telephone customer service was…
Telephone customer service was informative and helpful. Ehsan helped me whilst I updated your contact details.
Thank you
John
22 août 2024
Avis spontané
Réponse de Trackstar
Thank you for your fantastic 5-star review! 😊 We're glad to hear that our telephone customer service was informative and helpful. Ehsan will be pleased to know that he could assist you effectively while updating your contact details.
Many thanks and a special mention to…
Many thanks and a special mention to both Lisa & Emily as your customer service was first class.
22 août 2024
Avis spontané
Réponse de Trackstar
Thank you so much for your wonderful 5-star review! 🌟 We are delighted to hear that you had a great experience with our customer service. Lisa and Emily will be thrilled to receive your special mention. Your kind words inspire us to continue providing first-class service.
I had S5 Trackstar device fitted and it doesn't work
I had S5 Trackstar device fitted by the dealer. The app never shows any journeys. Driver tags are still showing as not registered. Location Never updates. Driven the vehicle without tag and no response from tracker company. Don't waste your money on this tracker!
22 août 2024
Avis spontané
Réponse de Trackstar
We sincerely apologize for the issues you have faced since having your tracking system installed. Please provide the additional information we have requested so that a member of our Support Team can contact you directly to discuss the issues you have raised. Your satisfaction is important to us, and we are committed to making things right.
Réponse de Trackstar
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you found our service straightforward and great. Your feedback is much appreciated !
Excellent support
Emily was incredibly helpful and patient enabling me to solve a technical problem and also renew. I have never had to use the service thankfully (as my car would have been stolen) but speaking with Emily meant I was able to maintain the service without any downtime.
8 août 2024
Avis spontané
Réponse de Trackstar
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Emily was able to assist you effectively with your technical issue and renewal process. Providing seamless and reliable service is our top priority, and we're glad to know that Emily's patience and helpfulness made a positive impact on your experience. We will ensure this feedback is passed onto Emily !
Réponse de Trackstar
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a great experience with our service. Your positive feedback is greatly appreciated and encourages our team to keep up the excellent work.
The assistance in setting up the APP…
The assistance in setting up the APP was excellent, Emily was very helpful which to us seemed a refreshing change in the days of automation.
7 août 2024
Avis spontané
Réponse de Trackstar
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had an excellent experience setting up the app and that Emily was able to assist you so effectively. We pride ourselves on providing a personal touch, and it’s great to know that it made a difference for you. We will ensure this is passed onto Emily !
Réponse de Trackstar
Thank you for taking the time to leave us a 4-star review! We're thrilled to hear that you had a positive experience with our service team!
Réponse de Trackstar
Thank you for your 5-star review! We're thrilled to hear that you found our service extremely helpful.
Tayla was very helpful
Tayla was very helpful, knowledgeable and patient. Her customer service is first class.
29 juillet 2024
Avis spontané
Réponse de Trackstar
Thank you for your fantastic 5-star review! We're delighted to hear that Tayla provided you with helpful, knowledgeable, and patient service. She is indeed a great asset to our team, and it's wonderful to see her efforts appreciated. We will ensure this Feedback is passed onto her !
Problem Solved!
Having received a number of false alarms over the last few months, Helen was the first person to identify and rectify the problem and is a credit to the company.
24 juillet 2024
Avis spontané
Réponse de Trackstar
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that Helen was able to identify and rectify the problem for you. She truly is a valuable member of our team, and it's wonderful to see her efforts recognized. We will ensure this is passed onto her !
Poor Product. The app is absolutely useless have to…
The app is absolutely useless have to reload it all the time one of my vehicles NEVER !! shows in the right place.
16 avril 2024
Réponse de Trackstar
Hi Martin, Thank you for taking the time to share your feedback. We're sorry to hear that you're having trouble with our app. This is certainly not the experience we aim to provide. We will have someone from the Customer Support Team contact you directly to discuss this further.
Réponse de Trackstar
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that everything was super good. Your feedback means a lot to us, and we're glad we could provide a great experience !
friendly and courteous staff…
You have friendly and courteous staff although you could do with a few more at busier times
16 juillet 2024
Avis spontané
Réponse de Trackstar
Thank you for your 4-star review! 🌟 We're pleased to hear that you found our staff friendly and courteous. Your feedback about needing more staff during busier times is very valuable to us, and we will certainly consider it as we strive to improve our service. We appreciate your feedback !
An excellent and reliable company.
I contacted Trackstar to set up a new account having just changed my car.
The service I received from Tayla was excellent. She was exceptionally helpful, friendly and professional, and made the whole process extremely straightforward.
Thank you very much.
15 juillet 2024
Avis spontané
Réponse de Trackstar
Thank you so much for your 5-star review and for sharing your experience! 🌟 We're delighted to hear that Tayla provided you with excellent service and made setting up your new account so straightforward. Your kind words about her helpfulness, friendliness, and professionalism mean a lot to us. We'll be sure to pass along your compliments to Tayla.
Trackstar App doesn’t know where the…
Trackstar App doesn’t know where the car is & loses the record of journeys
Installed 4 months on a new car
Last location is never updated
Numerous emails & calls made issue never fixed - total waste of money
They have now yet again confirmed they are still trying to fix issues with the app ( going on for months) & issued a “forced reset” however as always it has done nothing.
They also of course automatically shut down the support case - again in order to make their internal support stats look good & force people
to raise the issue as “new”.
I stand by my review.
8 juillet 2024
Avis spontané
Réponse de Trackstar
Thank you for reaching out to us. We're sorry to hear that you're dissatisfied with the mobile app. Could you please provide the additional information we requested? A member of our Support team will look into the issue and contact you directly to discuss it further. We appreciate your patience and feedback. Best Regards Trackstar
Easy Transfer
This was a transfer from an existing account when we purchased the car from BMW Park Lane. Smooth transfer and staff were quick to respond and setup the new account in our name.
12 avril 2024
Réponse de Trackstar
Thank you so much for your 5-star review! We're thrilled to hear that the transfer process went smoothly and that our staff were quick and responsive in setting up your new account. We appreciate your kind words and your business !
Extremely efficient service from…
Extremely efficient service from Trackstar!
the order processing and installation arrangements have been an absolute breeze.
A big thank you to Emily.
9 juillet 2024
Avis spontané
Réponse de Trackstar
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you found our service extremely efficient and that the order processing and installation arrangements were a breeze. Your kind words mean a lot to us.
A big thank you from our team, and especially from Emily, for acknowledging her efforts. We will make sure this is passed onto her and she is recognized for this !
Too late if the car is stolen…
I have spent a few days trying to make contact with Trafficmaster Trackstar I own a car with a Jaguar Trackstar CAT5 fitted and want to find out if they can take it over.....not a peep other than a promise I will be contacted....not so! I have tried the Chat Line useless! I am now not sure if I should get Trackstar involved at all....it would be too late if I commit to Trackstar...will they be around if it's stolen!!!
3 juillet 2024
Avis spontané
Réponse de Trackstar
Thank you for your review and providing additional details. I understand our support team have contacted you directly to assist you with your query.
An Excellent Experience
I had purchased a new car with the same registration plate as my previous car. My email address and mobile number had also remained the same. This completely confused the Trackstar App when I tried to log in. I phoned Trackstar and was very fortunate to speak to Helen who knew immediately what had to be done. Firstly she talked me through, in real time, the updates I had to perform on my iPhone and then she reinstalled my details via her terminal. Everything now works. Thank you Helen for all your help and guidance. Much appreciated.
27 juin 2024
Avis spontané
Réponse de Trackstar
Thank you so much for your detailed 5-star review! We're thrilled to hear that Helen was able to resolve the confusion with the Trackstar App so efficiently. It's great to know that she provided real-time guidance for the updates on your iPhone. We appreciate your kind words and are delighted that everything is now working perfectly. Thank you for choosing Trackstar, and please don't hesitate to reach out if you need any further assistance!
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