Fantatic quality, beautiful radiators at very reasonable cost. We went for a four coloum radiator called Norwich Oslo in anthracite, to be able to match the radiator colour and style in the rest of... Voir plus
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What a great find. This company with a huge selection was the only one I could find that had what I needed and at a great price others were twice the price. It was a small aluminium radiator for the s... Voir plus
L'entreprise a répondu
Ordered several radiators (Towelrad Pisa) from Trade Radiators which were quickly delivered. One had a dent in it. Spoke to customer services who replaced it within a day. Great customer service.
L'entreprise a répondu
The aluminium radiator I bought from Trade Radiators arrived within 4 days, in excellent condition. It it stylish and gives out a lot of heat. Very pleased with the product as with customer service.
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.
Coordonnées de contact
82 Mitchell Street, G1 3NA, Glasgow, Royaume-Uni
- +441412250430
- info@traderadiators.com
- traderadiators.com
4,4
Excellent
604 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : TradeRadiators
Hi Mario, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Great radiator
Great radiator, good company to deal with , warm radiator and looks good .
21 novembre 2021
Avis spontané
Réponse : TradeRadiators
Thank you for the excellent feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Great Product
Great Product, Great Delivery and Great Service. Won’t hesitate to shop here again
21 novembre 2021
Avis spontané
Réponse : TradeRadiators
Thanks Janet. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Good heating element
Arrived quickly, excellent heating element easy to programme and heat quickly
20 novembre 2021
Avis spontané
Réponse : TradeRadiators
Hey Lisa, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Réponse : TradeRadiators
Hey Marilyn, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Réponse : TradeRadiators
Hey Brian, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Very satisfied
Excellent service, quick delivery and reasonably priced items, would definitely recommend.
18 novembre 2021
Avis spontané
Réponse : TradeRadiators
Thank you for the excellent feedback David, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Been waiting since 5th September for my…
Been waiting since 5th September for my radiator with various hiccups and time wasting along the way. It may finally arrive Monday 15th November, fingers crossed. Trade Radiators have their money and happy to keep it not offer any gesture of goodwill etc despite the radiator being in the black Friday sale.
12 novembre 2021
Avis spontané
Réponse : TradeRadiators
Hi Stephanie, we appreciate you taking the time to let us know about your experience and we are very sorry for the delay. I can see you have now spoken to Amanda and everything has been sorted.If there’s anything else we can help you with, please let us know.
Multiple failed collections
I purchased a radiator which was not suitable. I have re-packaged it up as per their specific requirements (not stated on their website) and I have been waiting for a collection for over 3 weeks having stayed home all day several times only being given a 9-6pm slot for collection, every time it has failed with no contact despite passing my phone number being provided in case any issues arise. They are also requesting a fee for collection which was not stated on their website under returns information.
23 septembre 2021
Avis spontané
Réponse : TradeRadiators
Sorry the collection took so long, the couriers were really struggling over winter with driver shortages due to COVID, Brexit etc. We did eventually collect and refund you in full with no collection charge due to the inconvenience. Sorry again. (NB we do state that courier returns charges apply in the T&Cs)
replacement radiators
Wanted some replacement radiators and found the perfect ones on your site. Right price and right size so was a straight swap over. Will recommend your site
20 septembre 2021
Avis spontané
Réponse : TradeRadiators
Thank you for the lovely recommendation, we are a small business here at Trade Radiators so genuinely appreciate it, thank you. We hope to welcome you back again in the future.
I made a mistake on my order which was…
I made a mistake on my order which was resolved by helpful staff. However the website is quite confusing which contributed to the errors made by myself. In terms of improvements I would suggest looking at this and more description about how the finish looks to ensure you get what you want from both website and staff.
20 septembre 2021
Avis spontané
Réponse : TradeRadiators
Thanks for your review and sorry if you found the site confusing in any way. We have in fact now launched a new version of the website so you should it find it much better next time. :-)
Just ..... perfect
The products are perfect
The prices are perfect
The service is unbelievably perfect
The telephone sales staff are just so helpful ..........perfect is not enough.
I think..........if Carlsberg were "into" radiators.......... they could learn their trade from this company first.
16 septembre 2021
Avis spontané
Réponse : TradeRadiators
Keith, this is just amazing to hear!!! Thank you for your kind words, we are a small business here at Trade Radiators so genuinely appreciate it, thank you so much. We hope to welcome you back again in the future.
Excellent service!
First time using this company & the ordering/delivery process has been flawless. Had to change one item due to my error in sizing. The customer services rep on the phone couldn’t have been more helpful making the return/replacement process painless.
5* customer service.
6 septembre 2021
Avis spontané
Réponse : TradeRadiators
We are so glad we could help, thank you for your excellent feedback, we are a small business here at Trade Radiators so genuinely appreciate it, thank you. We hope to welcome you back again in the future.
Poor comms and delays
*Poor comms and delays to order/delivery* I ordered a small radiator early August, now over a month and have not received the Radnor had any proactive comms as an update. Emailed several times, had one lame response saying “it will be delivered when it’s ready”, since then nothing back on chasers.
I am sure it will be an excellent product, but at least update customers and keep comms clear. Obviously they are busy and been hit by recent shipping issues (across the globe), just be honest and open.
6 septembre 2021
Avis spontané
Réponse : TradeRadiators
Apologies for the extended lead time, with made to order products we have to wait for the workshop to let us know when it will be ready so that we can then advise you when you can have delivery from, that's what the team member has meant by that but apologies if it didn't come across as it should have. Hope you are enjoying your gorgeous new radiator.
Poor delivery
Ordered a replacement towel radiator. First one didnt arrive as damaged by DHL in transit and returned to sender. Second one arrived damaged. Third one delayed at warehouse and then delayed again by DHL which meant delaying our works. TradeRadiators need to have more than one option for sending out product when the other is not performing.
24 août 2021
Avis spontané
Réponse : TradeRadiators
Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.
Excellent service
Excellent service - the element in our dual fuel towel rail failed after over 10 years. We phoned Trade Radiators and the not only found our original order but got a replacement to us by lunchtime next day. Good price too!
19 août 2021
Avis spontané
Réponse : TradeRadiators
Thank you for your 5 star review!
Good service & price
The rad isn't installed yet, but the ordering & delivery went perfectly & the price was good value
19 août 2021
Avis spontané
Réponse : TradeRadiators
Thanks for your 5 star review! It is much appreciated!
Excellent
Excellent. Lovely radiator. The first radiator was damaged in transit but it was replaced ASAP with minimum fuss.
19 août 2021
Avis spontané
Réponse : TradeRadiators
Thank you for the lovely feedback! I am glad we were able to get that all sorted out quickly and efficiently!
Great service and a great quality…
Great service and a great quality product. Delivery was on time.
13 août 2021
Avis spontané
Réponse : TradeRadiators
Thank you for the positive feedback Edward, we really appreciate it.
Great prices.
Great prices. Radiator came very quickly. Good customer service as a bracket was damaged. A replacement received the next day. Would definitely shop with them again.
2 août 2021
Avis spontané
Réponse : TradeRadiators
That's a brilliant recommendation and very much appreciated Jayne! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
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