I had fantastic service from Vikram, the manager at Sylvia Park, Auckland. My currency was delivered on time but when I got caught up and missed my pickup time, Vikram called to let me know the curr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I loved the NZ Post lady's manner and thoroughness. For the choices of ID we struck a problem. On my email list of suitable ID was included Gold Card, (with asterisk), but it was not included on the... Voir plus
L'entreprise a répondu
This service is very good. It's easy to order online and the gentleman who mans the counter in Hamilton is pleasant and efficient. I have given 4 stars instead of 5 simply because it's inconvenient to... Voir plus
L'entreprise a répondu
Purchase international currency online, trustworthy, reliable, simple, secure, select collection shop and date required. Make pick up simple, follow the instructions on your confirmation email... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Écrit par l'entreprise
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Coordonnées de contact
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, Nouvelle-Zélande
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The whole experience was easy to…
The whole experience was easy to understand and being elderly I was able to understand the instructions… Really impressed I did not have to travel too far to pick up my money. Paper Plus in Kerikeri were very professional. I would definitely use Travelex again.
27 août 2026
Réponse de Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
We wanted some cash to take to Europe…
We wanted some cash to take to Europe to suppliment our Wise travel card and went to Travelex Orewa for our needs.
I have three complaints. One their exchange rates were extortionate.They tried to off load 50 Euro notes. Really how are you meant to pay for a coffee with equivalent $NZ100 note ?. Finally it took six days to get our cash (Euros and Pounds). I will never use them again
2 septembre 2026
Avis spontané
Réponse de Travelex NZ
We understand how frustrating this is and want to do everything we can to help you, and make sure it doesn’t happen again. Please email our team at RetailCSCAust.NZ@travelex.com, so we can find out more. Safe travels! Kind regards, Online Support Team.
The staff at Christchurch International Airport, Landside
The staff at Christchurch International Airport were extremely helpful in explaining different ways that we can take money overseas.
27 août 2026
Réponse de Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Réponse de Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Excellent t customer service.
The customer service I received from the Botany Town Centre Travelex store was outstanding. Minza’s knowledge and guidance about currency exchange was excellent. He provided more than I expected and was delivered with enthusiasm and a smile. I highly recommend Minza to you.
1 septembre 2026
Avis spontané
Réponse de Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Helpful and friendly
I selected the wrong date for my pickup by a week, a silly mistake that made me panic as it was 4 days before traveling. I found the head office phone line easy to reach and the staff very friendly and helpful towards all my questions. The staff at my local franchise in Albany mall were also responsive and friendly, with one who was going to ring me as soon as my order was ready for collection.
26 août 2026
Réponse de Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
I rang Travelex in Tauranga to find out…
I rang Travelex in Tauranga to find out about getting USD. I was impressed with the friendly help and assistance. I ordered online and went over to pick up a week later. Again the service was friendly, helpful and very pleasant. 10/10 I reckon!
26 août 2026
Réponse de Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Réponse de Travelex NZ
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Réponse de Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Réponse de Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Réponse de Travelex NZ
Hi, thank you for your feedback. We are always very transparent about our rates and charges which will be displayed before a transaction is completed, whether in-store, online or via an ATM, we give the option to cancel the transaction should customers not wish to proceed. Our online and in store rate is always different as stated in our Terms and Conditions, because of this we do always recommend ordering online to get the best rates. We do hope to welcome you back to www.travelex.co.nz/ in future and trust that your next visit will be a more positive experience. Kind regards, Online Support Team.
Réponse de Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Not so many €100 notes next time please.
We liked how we could order online and pick up. We didn't like how we were given €2000 of €100 notes. No one wants that amount of €100 notes, it's ridiculous.
23 août 2026
Réponse de Travelex NZ
Hi, thank you for taking the time to provide your feedback, it is appreciated. Unfortunately, we cannot specify denominations for orders. If you are collecting the order from a Travelex bureau, you can email: tmonz@travelex.com before collection to make a request for specified denominations. However, please be aware this is within the stores discretion and may not be possible depending on stock availability. We look forward to welcoming you back to www.travelex.co.nz/. Kind regards, Online Support Team.
Purchase international currency online
Purchase international currency online, trustworthy, reliable, simple, secure, select collection shop and date required.
Make pick up simple, follow the instructions on your confirmation email and the staff will make the collection/pickup easy.
Now banks dont offer currency exchange, Travelex fills the void.
BNZ pointed me in the direction of Travelex last year, so I knew that Travelex would be safe to use.
I'm a very happy customer!
CJ Otahuhu
24 août 2026
Réponse de Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
UK & Europe - Here we Come !!
It was an easy process to load foreign currency onto my Travelex card . I feel confident that I will be able to use the card easily in the UK & Europe.
24 août 2026
Réponse de Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Easy to order on line then pickup
Easy to order on line then pickup
Great communication
Friendly staff
24 août 2026
Réponse de Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Everything is just so easy using…
Everything is just so easy using Travelex. Much easier than using cash. Really glad I hooked up with it.
24 août 2026
Réponse de Travelex NZ
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Réponse de Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Réponse de Travelex NZ
Hi, and thanks for the top-notch review. Helping you prep for your travels is our passport to happiness. Here’s hoping your trips are filled with fun, sun, and hassle-free exchanges. Until next time and safe travels. Kind regards, Online Support Team.
I always use Travelex for taking cash…
I always use Travelex for taking cash abroad. It’s just so easy that even an ‘oldie’ can do it.
23 août 2026
Réponse de Travelex NZ
Hi there, your 5-star review took us to our happy place (no passport required). We’re so pleased we could take care of your travel money needs and provide a first-class experience. Have an amazing journey and see you next time. Kind regards, Online Support Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.