Trees.com Avis 

Will never order from them again. I took the risk because of their guarantee but they are not honoring any replacement for me. Received dwarf korean lilac tree (4-5 feet) which was just a stick with leaves. Cost me $140. It came via fedex in crushed box which was labeled fragile. I should have refused shipment. I have been emailing them back and forth since June 7 and sending pics they just tell me wait 2 more weeks every time. I have spent so much time trying to save this tree and it still looks dead. Technically using their scratch test on the bark it is still green so they are not sending me a replacement.

I like their website layout which was very helpful searching for narrow, tall, fast growing shade trees. Lots of pictures of mature trees let me know what to expect.
The shipping boxes are very sturdy. The plastic pots are wrapped in plastic bags to contain the soil and moisture. A couple of my pots had taken a pretty good hit and ⅓ of the soil was in the bag but the roots still had plenty to survive the 50 miles to my home.
All but one of my plants arrived in satisfactory condition. My cherry tree had a 1½ inch chunk of bark, about ⅓ of the way around the trunk, peeled back from the trunk which did not happen during shipping. I planted it and hope it will heal.
One of my Poplar trees isn't shaped like I would prefer even though it should grow healthy. It has a short straight trunk, and then one large limb angled to one side which will probably become the trunk for the rest of the tree. If I had seen it in person, I would have passed it by.
*I forgot to add, I had ordered and received 14 trees total.

The trees arrived on time. One died within a month but the biggest problem is they don't grow!

I bought the extra fertilizer. I have them watered. I have them in full sun and they've grown less than 2 in. in the last 16 months.

To make it worse I bought an Alive and Thrive guarantee and because I am two months out of the coverage period, because I was trying to give them a chance to grow, I got a rude email of "we can't help you and we don't care."

The same trees are cheaper at Home Depot, much better quality, and larger to start. Save your money, shop local

5 business days after taking my money and acepting an order, they could not give me an estimated delivery date for a time sensitive event. Also, they refused to cancel my order. The Order was useless to me because it was not shipped or delivered timely. This company has extremely bad customer service. I went theru their AI chat bot and 3 separate representitive to communicate my required for a delivery date and no meaningful information could be provided other than they took my money immediately and will not perform timely. WARING! DO NOT DO BUSINESS WITH THIS COMPANY!

Received dead hydrangea plants and they would not refund or take back. Horrible company and customer service

I purchased 5 trees to give them a try. 2 Emerald Green Arborvitae, 3 Thuja Green Giant Arborvitae. The 2 Emerald greens are growing great, the 3 thujas did not last but about 2 weeks. I made sure they were not salvageable before calling in to get replacements. I had purchased the insurance so I thought they would honor it. They did not. It was somewhat of an expensive lesson but I will not purchase from them again. I will keep it local.

I have ordered a couple times. My second order was 10 trees . 6 of them died . The customer support was excellent & they replaced my 6 trees with no problem.
My first order was 5 rosemary bushes & they are doing very well. I will only buy my greenery from them

I had a great experience as a first time customer ordering 4 plants in 3 gallon sizes each. There was a delay at FedEx for 4 days which was bad as it impacted my plans. But amazingly all 4 plants arrived healthy and well. I planted them in beds. Will see how they perform this summer.

I ordered a 3-4 foot black bamboo plant and it thrived in a pot outside during the summer and fall. But bringing it indoors, it faded and died within a few months. Though the plant description stated that it could handle indoor conditions it didn't work in a central Ohio winter indoors. I tried to use the Alive & Thrive Guarantee to get a workable replacement plant but the agent insisted on replacing the black bamboo plant was the only option - and I would have to pay another shipping fee. I didn't want to go through additional expense to repeat the same result.
Updated 8/7/2026: Fast Growing Trees allowed me to use a store credit from my previous purchase. I found two items, a cast iron plant and an indoor tropical garden, that work much better indoors even in low light. I appreciate Fast Growing Trees fulfilling their guarantee so I could find plants that will work in indoor, low light conditions.

Great plants, and if there is an issue, CS is very responsive.

Received a partially dead tree and a new one is en route. The staff was friendly and replied promptly. I will continue to purchase from them, very good experience.

The products are good quality and the company stands behind them. Communication and customer service is excellent.
This is a company you can trust to do the right thing.

I received a 6ft linden tree that was in an unacceptable condition.
The leader was cut and all of the main roots were cut about 6 inches from the trunk. There were almost no fine roots, only large 1/2" roots that were cut off.
However the company agreed to provide a full refund so overall I'm satisfied with the customer service.

Service is extraordinarily in-depth and speedy!

I was looking at their bogo sale. So I ordered two plants - expect 4. They order system changed it to one with a free one. When I contacted customer service saying I ordered 2 they told me it was my fault for ordering wrong and would not change the order unless I paid full price. I was leery of buying plants online.. now I know why. Avoid - go to your local nursery

I was contacted by FGT and offer 'a one time courtesy' of fixing the problem like I asked on my first call. I declined, I told them maybe your customer service agents should be nicer and not blame the customer.

I am not going to take this review down. That said the company with professionalism and diplomacy took care of all my wishes to make this right and I appreciate that. I wholeheartedly feel you can make a purchase with this company and they will honor any problems you may have. I still feel they are way over priced but you be the judge. Additionally before purchase contact them and get exact size and size of container and maybe ask for photos. This review was 1 star changed to 3.

I purchased a blackberry plant last week from fast trees. It was great in every way and I put in reviews the same and commended them. I decided to order 3 more berry plants. What a $125.00mistake. They arrived in a 4 foot high box 6 inches wide piled on each other and upon opening the little tiny containers were smashed all intertwined. This can happen in shipping but here’s the topper. One plant was in a 4 inch container approximately 1 foot high the longest of 2 stems. The others were in crushed 5 inch containers about 13 and 14 inches the tallest of 3 stems. They looked terrible in fact the worst I have ever seen. Not acceptable when you can buy 2 gallon containers for 4 to 5 feet tall same plants for much, much cheaper. I know because I have been doing it for years. Walmart represents some great nurseries that are great quality at very good prices. There are great nurseries online unlike this rip off company. This place has inflatable prices with inferior plants and this is fact. Their site is all over the place with so called discounts never the same on different pages while having standard 20.00 shipping at the lowest. My wife said to contact our credit card company and stop payment but I don’t like to get into that. We will just eat $125.00.
Bottom line…They made a mistake and they took care of it 100% in a professional manner.

The website is easy to sort by your USDA Growing Zone, well written information about the plant. When the plant was delivered it was on time and the packaging secured the plant for safe transport. Resources about the plant are very helpful; what to expect, care for the plant once you get it home. All around a great experience. Will be ordering again!

I have purchased lemon and lime bushes, cherry trees, flowers and plants from Fast Growing Trees and supplies for several years now. I did have to replace an item but because of their responsive customer service and 1 yr replacement policy. I was willing to pay their high prices. I have referred many people to this company but after this year I will never purchase from them again! Everything I purchased in 2026
was smaller than usual, package poorly, and battered and shipping, and every single thing died within weeks of receipt. I sent them pictures of diseased herbs, my blueberry bush, and hydrangea also died. When I reported it, they never even responded to my emails.It is a shame because this company had a lot going for them and they just lost a good customer and a great referral source!

Purchased 5 ft Cherry tree and it died within 90 days. I used the recommended plant food and followed directions. Contacted support and they claimed there is only a 60 day guarantee not the one year like displayed at the top of their website. Misleading and not helpful. They offered a 20% discount for future purchase. I do NOT recommend this company at all. They show 5 star ratings on site however I could not find a way to even rate my order. Assuming they close off the reviews within a very short window of time before the trees and plants die.

The ordering of shrubs and the prices for the quality of plant that you receive is top-notch. Also, when having to use the thrive guarantee, the staff is extremely helpful and sympathetic to special needs. I highly recommend fast growing trees. And I look forward to my future purchases from them, knowing I will receive top quality products and superb, individualized customer support.