Trees.com Avis 

3 839
•
TrustScore 3 sur 5

3,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I've purchased trees and bushes from Trees.com (Fast Growing Trees) for the past few years. This year, I purchases an apple tree, plum tree, cherry tree, blackberry and blueberry bushes, a patio peac... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Despite purchasing the insurance, they refuse to replace 3 of the trees I purchased that arrived dead. Every request they have made for pictures, descriptions, watering schedule etc.. have been prov... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had a few issues with my delivery, but the customer service team was quick to resolve everything. They were super friendly, helpful, and polite throughout the entire process. Seriously, one o... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I don’t like leaving negative reviews, and honestly, this is my first experience with this company. I ordered a 1-gallon Red Dragon Japanese Maple, advertised as being 1 to 2 feet tall. T... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Pépinière
  2. aussi dans
  3. Jardinerie

Écrit par l'entreprise

Trees.com (formerly Fast Growing Trees) is America’s local nursery, delivering healthy trees and plants directly to your door. Since 2005, we’ve helped millions of gardeners find the right plants for their yards and grow with confidence. Shop more than 1,600 varieties, including privacy trees, shade trees, fruit trees, flowering trees, shrubs, perennials, indoor plants, tropical plants and more, curated for climates across the U.S. Our plants are grown with care, hand-selected for quality, carefully shipped, and backed by our 1-Year Alive & Thrive™ Guarantee. Plus, our Plant Experts are here to support you before and after you plant.


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3,1

Moyen

TrustScore 3 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,1

Tous les avis

(3 839)

859 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I recommend this company

I recommend this company. They are prompt in delivering the plants, very well packed, plants and trees very healthy, and more than that good warranty (1 year). I bought couple of trees. Only one didn’t make it and after six months the company gave me a store credit which is fair because is not their fault neither mine if only one tree didn’t make it.
I would recommend this nursery 😊

3 août 2026
Avis spontané
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Réponse de Trees.com

We appreciate you taking the time to leave such a thoughtful review! It’s wonderful to hear your plants arrived in great condition and that our team was able to assist when one tree didn’t survive. Thank you for trusting us!

Noté 2 sur 5 étoiles

Do Not Use This Service

We ordered 2 blueberry bushes for my mother and they arrived approximately one month late. In addition, the bushes were effectively seedlings and not robust. In any way, it will likely be at least two years before we see any substantial production. frankly, we would have been better off purchasing from home depot, from which I never buy plants. Also, the lateness of delivery was complained of without any response or explanation.

31 mai 2026
Avis spontané
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Réponse de Trees.com

We’re very sorry that the plants and delivery timeline did not meet your expectations. Our team has reached out by email to address your concerns. Please respond there if we can help further.

Noté 5 sur 5 étoiles

I ordered everbearing raspberries

I ordered everbearing raspberries, 3 blueberries and 3 cherry trees, 3 arboritae, 3 holly. All arrived packed well and were in good conditon. I had one cherry that was grafted and did not make it but received credit for it as they are out of stock. One holly did not make it and was replaced. So fare the plants are all doing great the holly really came out this year. Mine were all planted a year ago. They were delivered timely based on the season and I will definitely order again

4 août 2025
Avis spontané
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Réponse de Trees.com

Thank you for this thoughtful one-year update! We’re delighted that your trees and plants are doing so well, especially the holly that has taken off this year. We appreciate your patience while we addressed your concerns and look forward to serving you again!

Noté 5 sur 5 étoiles

Excellent Company

Excellent Company. From making the order, delivery & quality of the product, and the customer service after our purchase beyond our expectations. We will make all our purchases for trees and shrubs from Fast Growing Trees ❤️
From Missouri

2 août 2026
Avis spontané
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Réponse de Trees.com

Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience from ordering to delivery and that our team exceeded your expectations. We truly appreciate your support and look forward to helping with your future trees and shrubs!

Noté 5 sur 5 étoiles

Highly recommend everyone to buy plants…

Highly recommend everyone to buy plants from this site, I ordered 6 tricolor willow plants and they all arrived happy but due to heat stress 4 plants died very early, but as soon as I contacted customer service and mentioned the situation they happily replaced all my plants with very healthy and mature plants. I absolutely love them and really appreciate the company efforts, in short I can say that I am a very happy customer and in future I ll be buying plants from fast growing team….

11 juillet 2026
Avis spontané
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Réponse de Trees.com

Thank you for sharing your experience! We’re sorry the summer heat affected your tricolor willows, but we’re glad our team could quickly replace them with healthy, mature plants. We hope they continue thriving for many seasons.

Noté 1 sur 5 étoiles

Expensive and micro size plants

Very disappointed! I saved up to buy the white storm-proof Hydrangea. I finally splurged and spent nearly $200 on six 1-quart plants. When I opened the box, I was almost in tears. They're very small, I mean tiny with barely any leaves—one even has just a weak stem with few leaves. I contacted the company after a few emails, but I was told I can't return the plants, and they won't replace any if the stem is still green. I've ordered from many different companies before and was satisfied, but this experience has been extremely disappointing. My advice is to avoid this company. It honestly feels like a scam.

1 août 2026
Avis spontané
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Réponse de Trees.com

We're so sorry to hear how disappointed you were opening that box, especially after saving up for your Storm Proof Hydrangeas, that's not the experience we want for you at all. We can see our team has already reached out to you via email, please take a look at that when you get a chance so we can continue working with you on this.

Noté 5 sur 5 étoiles

Convenient affordable and reliable

With Fast growing trees there are a wide variety of trees available at affordable prices. If a tree is not shipped we'll you can call right away to get it replaced or if a tree doesn't survive the first year you can claim a warranty on the tree and get it replaced given that you took good care of the tree.

29 juillet 2026
Avis spontané
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Réponse de Trees.com

Thanks so much for sharing your experience! We’re happy to hear our team has been there when you needed assistance. We look forward to helping you with future planting projects!

Noté 5 sur 5 étoiles

Easy refund I sent in phots of my tree…

Easy refund I sent in phots of my tree that didn't survive and they refunded me new tree

28 juillet 2026
Avis spontané
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Réponse de Trees.com

Thank you for sharing your experience! We’re glad the photo submission and replacement process was easy. We hope your new tree thrives!

Noté 2 sur 5 étoiles

Bad plants

None of the plants measured up to the size advertised. Some plants came visibly damaged, not from shipping, but older wounds from the nursery. Every other plant died in a month.

The only positive is that they refunded my money. Don’t waste your time. You’re better off at Home Depot.

24 juin 2026
Avis spontané
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Réponse de Trees.com

We are very sorry for the trouble you experienced with your recent order and for the disappointment with your plants. Our nursery team carefully examines all plants to ensure they meet our standards, though Mother Nature can occasionally present unexpected challenges. While we are glad our care team was able to assist you, we hope you can give us another try down the road. Please feel free to reach out to us at (800) 973-8959 or support@fastgrowingtrees.com anytime.

Noté 4 sur 5 étoiles

I love this company

I love this company. We"ll see if the trees survive and if their warranty holds up.

29 juillet 2026
Avis spontané
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Réponse de Trees.com

Thank you for your fantastic review and for choosing us for your tree project. We want you to feel fully supported as your new trees settle in, and our team is always here to honor our promise to you. Please feel free to let us know if there is anything we can do to deliver a five star experience for you, and you can contact us anytime at support@fastgrowingtrees.com or give us a call at (800) 973-8959.

Noté 5 sur 5 étoiles

Excellent products and very responsive…

Excellent products and very responsive customer service. I had a problem with one tree. They are sending a replacement with no questions asked. A hearty "thumbs up".

28 juillet 2026
Avis spontané
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Réponse de Trees.com

We appreciate your wonderful feedback! It’s great to hear you’re happy with your plants and our customer service. Thank you for choosing us!

Noté 1 sur 5 étoiles

Was looking forward to my tree

Worst Fedex shipping experience. The tree arrived emaciated (most of the leaves had fallen off). It was suppose to arrive the last three days of perfect weather outside. Of course the tree got delivered on a flash flood day which exasperated the planting situation. Sad.

27 juillet 2026
Avis spontané
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Réponse de Trees.com

We are so sorry to hear that your tree arrived in a less than ideal condition. We will be sharing your notes directly with the carrier so they can address these shipping issues properly. e see that you have already had a chat with our customer support team about this order, but please feel free to contact us anytime at support@fastgrowingtrees.com or call (800) 973-8959 if there is anything else we can do for you.

Noté 5 sur 5 étoiles

I've purchased dozens of trees and…

I've purchased dozens of trees and shrubs from this company (now trees.com) over the last few years and always received great plants and great customer service. Most recently, they agreed to replace an avocado tree, even though it was more than a year since it was purchased. I just had to pay the delivery fee. I felt really listened to and well taken care of by the very friendly customer care rep!

27 juillet 2026
Avis spontané
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Réponse de Trees.com

Thank you for your loyalty and this wonderful review! We are delighted to know that you had such a positive experience!

Noté 5 sur 5 étoiles

Healthy trees and quick shipping

I received my flowers, bushes, and trees ($600 worth) in a timely manner with fast shipping. The plants were well packaged and healthy. It has been over a week and they are doing ok (some transplanting shock but overall ok). I had an issue with how one tree looked due to cutting the leader and the other limb curved at the trunk instead of straight up. Customer service asked for a close up picture and once I provided it, they promptly replaced it.

20 juillet 2026
Avis spontané
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Réponse de Trees.com

We appreciate your kind words! We're always here if you need any help!

Noté 1 sur 5 étoiles

Quality has fallen

I had ordered from them in the past, but have not had luck recently. I was sent an undersized and wilting cherry tree, I sent phots as requested and then they wanted more photos. I went to my local nursery and bought a much healthier and larger cherry tree for a fraction of the price. The alive and thrive guarantee is not worth it as you get charged for shipping once again (which would be close to the price of the new tree that I purchased).

27 juillet 2026
Avis spontané
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Réponse de Trees.com

We regret to hear about your experience with your recent shipment and appreciate you bringing this to our attention. We are here to make sure you are satisfied with your order, and following our standard photo guidelines allows us to take the best possible care of your claim. Our team has already reached out to you via email regarding your purchase. For further help, kindly refer to that email thread so we can continue working with you.

Noté 1 sur 5 étoiles

Zero stars

Zero stars. Ordered 400+ plants from 8 nurseries for garden remodel. Wish had not ordered from fast growing trees and will not do so again. Plants were packaged terrible and arrived in awful condition (basically dead-on arrival). They insist you go the guarantee route to solve, which is kinda nonsense since you then have to do a million things PLUS pay for replacements. If you can buy from somewhere else. Do. I wish I had.

24 juillet 2026
Avis spontané
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Réponse de Trees.com

We are truly sorry to hear about the condition your plants arrived in. We know how frustrating that is, especially during a major garden remodel. While we do have a standard guarantee process in place, we want to make things right for you. We’ve just sent an email to the address associated with your order. Please have a look when you have a moment!

Noté 1 sur 5 étoiles

Order was placed in February

Order was placed in February. Email confirmation gave a ship date of May. In June it was changed to July. In July it was changed to August.

27 juillet 2026
Avis spontané
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Réponse de Trees.com

We sincerely apologize for the frustration these shipping delays have caused. We completely understand how disappointing it is to have the delivery timeline pushed back, and we are truly sorry for the extended wait as we want to make sure you get the best. Our team has just sent an email to your inbox regarding your order. Please have a look when you get a chance!

Noté 2 sur 5 étoiles

I ordered 3 trees

I ordered 3 trees, one died right away last spring. I reached out this year and told them about the tree dying. They asked for picture and they were provided. I followed up and nothing. They never replaced the white dogwood. The other two are doing well. Just disappointed they don’t stand behind their promises and will not ordered from them again.

5 mars 2026
Avis spontané
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Réponse de Trees.com

We are deeply sorry for the frustration this has caused you and that you feel let down by our guarantee! We took a look at our records and noticed that our team previously sent a request for scratch test photos, but we never received a reply or photos on our end. We definitely stand behind our promises and want to help! Could you please resend those scratch test photos to our team? As soon as they come through, we’ll review them immediately and work toward a proper resolution for you.

Noté 1 sur 5 étoiles

Horrible Products/Ambivalent Customer Service

I've ordered from this company 4 times. Out of that, I've received dead plants twice and the plants that did arrive healthy are so insanely small, it will take a very long time to reach maturity.
To make matters worse, the latest delivery company they hired left the driveway, drove through our front lawn (despite signs stating to not do so), got stuck in the lawn, and resulted in deep ruts, damaged sod and a broken sprinkler head. I sent photos and security cam video of the incident; FGT said "tough luck" and their carrier (OnTrac/LaserShip) is MIA (4 emails and no response).
In all, I wish I had saved my money and gone to our local nursery where I could have purchased mature plants for nearly the same price, and saved my lawn from damage. Please don't make the same mistake I did, do not waste your money with this company.

19 juin 2026
Avis spontané
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Réponse de Trees.com

Thank you for bringing this to our attention and please accept our apologies for the trouble with your orders and the carrier delivery incident. We take full responsibility for ensuring our customers feel supported, especially when property damage is involved. Our team sent a request through Trustpilot to get more details so we can locate your account, but we have not heard back yet. Please reply to our message there or reach out to us again at support@fastgrowingtrees.com or (800) 973-8959 so we can assist you right away.

Noté 5 sur 5 étoiles

Everything I have ever ordered from FGT…

Everything I have ever ordered from FGT has thrived and I am very happy with them so far.

26 juillet 2026
Avis spontané
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Réponse de Trees.com

We are so happy to hear that all of your plants are thriving and that you have had such a positive experience with us. Thank you for choosing us for your garden!

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