Trees.com Avis 

Ordered plants for a client and the quality was all over the place. A few looked good, while the vast majority were sparse and nowhere near the same quality. The difference between the larger order and a plant that arrived separately was especially noticeable. It honestly felt like they used the bulk order to unload plants that wouldn’t sell as easily in person.

I reached out to customer support, but they just told me they couldn't guarantee the quality. I ended up buying more plants at a local nursery to finish the job.

So much for saving money. Their deals looked good until I had to spend extra to make up for the disappointing plants. If you want consistent quality and to see what you’re actually paying for, skip Trees.com and go to your local nursery. I wish I had.

2 out of 4 ordered died off, one replaced due to damage in poor packaging and out of the 4 something else is growing next to one of them unsure what it is. We'll see in the spring if they come back. Maybe just stick to trees as I've never had a problem with any of those.

I have been completely satisfied with Trees.com. I have ordered 4 different sets of multiple plants; from small Lantanas to large Arborbitae. I also had some heat stress with some plants because of the 100f degree days. I emailed them with pictures and they replied with detailed, helpful tips the next day! So far, all my plants have come to me in very good shape and in strong shipping containers. I will continue to order from them.

Bought two shubs for a landscaping job. Shipping said it would be dleivered in 12 days. That seemed reasonable so I proceeded. Upon checking my order 7 days later I noticed it had not yet shipped. I contacted customer support and, after navigating several AI chatbots attempting to placate me, I was connected with a human. The human support agent proceeded to promise me that the shipment would happen on a given date. I clarified to ensure I understood, they confirmed. When that date came and went with no shipment, I contacted trees.com again. Same story -- 7 min of dealing with AI chatbots to get to a human. What did the human tell me? The same thign the other one did -- the product would ship imminently but it woudl be delivered 3-4 days later than promised. The product did not ship. I have no esitmated ship or delivery date currently. I don't htink they actually posess the product and are probably attempting to locate if rom a wholesailer to send it to me for more money than they paid for it. Selling products you dont have and lying to customers should be enough reason not to do business with trees.com. You've been warned.

All plants arrive healthy grow well and thrive. I ordered 80 trees for a property line. One died. They replaced it no hassle no fuss. When I took out the dead one, a varmint had dug and killed it. You will have no problem and if you do, they will fix it. Wonderful

I just ordered a shade tree and based on Google I thought it was fine to plant it in November. When I called customer service to change the shipping window, the customer Rep spent at least 15 minutes on the phone with me. She volunteered information that would help ensure the tree would grow successfully. I learned it should be planted in the spring and the tips needed to keep it thriving in the pot until that time. I truly enjoyed our conversation. It was so refreshing to experience this type customer service.

I’m disappointed with my recent experience with Trees.com, particularly because I have purchased several plants from the company over the years, including before I created an account.

I recently purchased a full arborvitae tree, and unfortunately, it arrived in poor condition. The plant appeared to have been inadequately packaged and handled during shipping. I contacted Trees.com through their online chat to discuss the issue and explore options for a refund or replacement. Unfortunately, I did not feel that my concerns were adequately addressed. I was offered a relatively small partial refund and advised to care for the plant with the expectation that it would recover.

I ultimately decided to contact Trees.com by phone. The experience with the representative I spoke with was much better. He was helpful and, within a few minutes, arranged for a replacement to be sent. I appreciated the prompt resolution and the fact that the replacement arrived fairly quickly.

However, the replacement unfortunately arrived in poor condition as well. The plant was damaged, and there was virtually no soil remaining around the roots. Given that this is a living plant, I have serious concerns about how it is expected to establish and thrive when it arrives in that condition.

While I appreciate the assistance I received from the phone representative, receiving two plants in unacceptable condition has affected my confidence in the company’s packaging and quality-control processes.

I have been a returning customer, so this experience is particularly disappointing. At this point, I’m going elsewhere for future purchases. I would encourage prospective customers to research their options carefully and consider how plants are packaged, inspected, and supported if they arrive damaged.

I hope Trees.com takes this feedback seriously and reviews its shipping and quality-control practices. Customers purchasing live plants should be able to reasonably expect them to arrive healthy, properly packaged, and in a condition that gives them a fair opportunity to thrive.

i wanted a peach tree, so i seen an add on utube i thought i 'll get one at trees.com i ordered a peach tree and to my surprise it arrived so quickly. i planted it that same day and it is a beautiful peach tree. i can wait 3 or 4 years i am sure that the wait will be well worth it. thank you trees.com. i just ordered a plum tree

Ordered a tree which arrived with the top broken. Called the customer service, they said they would send a replacement. The replacement arrived with the too cut off on purpose. Don’t buy from this website. Go elsewhere.

We bought 10 roses from them, and some of them arrived broken. Three of them have blooms, yet each of the 3 has a different color bloom. Their pictures show red roses yet I got one red, one pink, and 1 pink/white. The customer service said the different colors are the result of different sun exposure and refused to do anything. Saying I needed to wait for 3 - 4 weeks to let the roses adjust.

I ordered three plants that arrived water logged, smooshed in one box, and terribly stressed. Reached out to Trees.com with photos. They asked me to give it time. I didn't buy these plants to be a critical care nurse. They sent end of season, back of the barn plants and want me to nurse them back to health. I will never use this company again.

Plants arrive wilted and shipping damage. Replacement guarantee is hoax!! Products quality and packaging/shipping have declined in the past year. NEVER BUY FROM THEM AGAIN!

I’ve bought from them before no issues. You’d think they’d want to keep an established customer happy, but when they messed up they wouldn’t admit it. I ordered a shrub variety upright plant. What i received was cultivated to be a tree. Clearly has marks of all lower branches being removed. After an hour AN HOUR with customer service they were like- ugh yea that’s how it comes young and the website doesn’t show that well. Not happy but I moved on, but they keep harassing me for reviews. Newest email shows the picture has been updated to show a tree….. went to the site and pictures now show an AI slop tree picture AND the shrub version with a caption that says plant may or may not have lower branches?!? So now future customers get to gamble!?! Is it a tree?!? Is it a shrub!?!? Order and find out???? Updating the site essentially admits their mistake but did they make it right with me? NOPE

Trees.com took my money and sent me a tree that arrived looking dead.

I received my Forest Pansy Redbud sapling on July 27, 2026, and it arrived in absolutely terrible condition. The soil was completely dried out, the tree was severely wilted, and the leaves were completely desiccated. This was not a healthy tree that simply needed a little time to adjust—it arrived looking like it had been neglected before it ever reached my door.

I immediately watered it thoroughly and misted the leaves in an attempt to save it. I continued caring for it indoors and gave it every opportunity to recover. It didn't. After 17 days, there was absolutely no improvement, no new growth, and no indication that the tree was recovering. The tree became rigid and looked like nothing more than a dried-out stick.

I contacted Trees.com customer support, expecting them to stand behind what they sold me. Instead, I was told to wait another 30 days to see if the tree improved and to reply to their email within that 30-day period. I followed their instructions and replied within the required timeframe.

And then—nothing.

No response. No meaningful follow-up. No resolution. No accountability.

I did exactly what their customer service representative told me to do, only to be completely ignored afterward.

This has been an extremely frustrating and unacceptable experience. I paid Trees.com for a live, healthy tree and received one in severely compromised condition. Then, when I reached out for help, I was given instructions, followed them, and was subsequently ignored.

In my experience, Trees.com is one of the worst companies I have ever dealt with. They took my money, delivered a tree that appeared dead or severely compromised, and then failed to stand behind their product or provide meaningful customer service.

If you are considering buying from Trees.com, BUY SOMEWHERE ELSE. Don't waste your money like I did and don't expect them to take responsibility when something goes wrong.

I absolutely do NOT recommend Trees.com.

Ordered 2 trees from them which arrived pretty much bare root & half dead. Notified them, but planted them any way as they required a picture of a scratch test near base of tree which showed they were “alive” at first. Planted them & watered them hoping for the best. They both died. Tried to get a refund & they would only issue store credit & it took a lot of texts & calls to get that. Ordered 2 more trees. The new trees arrived in a little better condition (at least they had leaves), although one was not the correct variety. Sent multiple pictures of the incorrect tree & they kept trying to say it was a Cherokee Brave when the leaves were a totally different shape. Do not recommend ordering from here!

My trees arrived with exposed rootballs and they didn't give me the 20% discount they were supposed to. My review hasn't posted on their website and NOW I find this morning that they sent another order for the same thing that I didn't order! I'm out over $400, the trees are puny weak things. Go somewhere else!

Trees and plants are fast dying, not fast growing. Their customer support is focused on Artificial Intelligence, although they claim otherwise. I would NEVER, EVER recommend dealing with this compay.

⭐ Buyer Beware — Buy Local Instead

I ordered 180 arborvitae trees from Trees.com with confidence because they proudly advertised a one-year warranty. Because we were planting in November, I was concerned about making such a large investment that late in the season, so I called before ordering to confirm the warranty. I was assured that the trees were covered for one year and would be replaced if they didn’t make it.

By spring, more than half of the trees had died. When I called, I was suddenly told I had just missed a six-month warranty. I explained that their website advertised one year AND that I had specifically called before purchasing 180 trees to confirm it.

I asked for a supervisor. The gentleman told me he checked their records and they showed no record of my original call, then offered to replace only 30 trees.

Fast forward four months. I called again hoping to finally resolve the situation and was now told there was a 60-day refund policy and that they would allow me to purchase replacement trees at a 30% discount.

So somehow I went from being assured of a one-year warranty before purchasing, to being told it was six months, to hearing about a 60-day refund policy—and their solution was for me to spend even more money with them.

Save yourself the hassle and the money and buy locally. For the thousands of dollars I wasted on this order, I could have hired a local company to deliver and plant much larger trees—and I wish I had.

My order arrived late. It was of no real use to me as it was for an event that happened the day before arrival. Disappointed, I asked for a refund. Trees.com denied the refund and offered a 30% discount. Not wishing to lose all my money, I accepted the discount. The next day the plants arrived. The box was sitting on our front stoop on its end. The top of the box said “this end up”. All ten rose bushes were crammed into the end of the box. Dirt everywhere. Plants crushed by pots.

I took a photo of the box and flowers all jammed together. I sent a report to trees.com with the photo only to be told they need pictures of each individual potted plant (I didn’t take individual pictures), so nothing could be done.

DO NOT USE THIS COMPANY — there are other options.

We are long time customers.
Trees.com provides consistent outstanding customer service. Employees are true experts, readily available and kind.