Trees.com Avis 

All the trees and bushes I received were great, I had fruit on all the trees first year I received them. So Tree.com livee up to their promise. I can save money on purchasing trees locally but my trust in Tree.com is sold for many years.
Thank you Tree.com
LM

Bought $500 worth of trees during a huge sale. I thought I was getting such a good deal. All were miniature compared to description, all arrived damaged. I ordered 2 arborvitae trees, they were literally a TWIG! I paid $15 more at Lowes and got real trees 10x the size. One never showed up at all, they told me for 2 months it was "shipping next week" and I finally got them to cancel the order. I was able to nurse half back to health, one is actually doing okay now, 5 of the other plants never recovered from shipping and died, but Trees.com said they were still alive and I hadn't given them enough time to bounce back (like I'm an idiot that doesnt know when a plant is dead) and I could not use my arrive and thrive guarantee, the one I paid extra for, if my plants were not dead. It wasn't until they were completely just brown sticks that they offered me store credit, how nice... so I can buy more crummy plants from them. Stay far far away. I will go to local nurseries for now on, or even Lowes or Home Depot in a pinch, they are all considerably cheaper if you compare the true sizes, and those companies actually stand by their plants, unlike trees.com.
EDITED - Please see their joke of a response below if you want to see how much they care about helping.

I have purchased a lot from this company. Yes, sometimes FedEx,UPS, or the carrier can be a little rough on a box. I don’t feel I’ve ever lost a plant because of it. The plants I have lost were replaced. They do want a lot of pictures but warranty replacements do cost and no business wants to get scammed out of merchandise. I’ve gotten everything I expected from them so I’m happy and will continue to buy from them. The biggest thing is the big box stores are far more expensive, especially considering trees.com has free shipping, and they don’t give a warranty in most cases I’ve found. When I compare, I’d take a chance with trees.com any day over the big box stores. Full stop.

Bernard Wiliams
Charlotte, NC

I ordered a plant and because i was ordering the plant I ordered some soil and fertilizer. They cancelled the plant and when I called to cancel the fertilizer and soil it had supposedly been shipped even thought I never received A tracking number or ship notification so they would not cancel. I will not do business with this company again.

I changed this review as I appreciate the response from the company. I wish this could have been resolved with the initial phone call but the response was appreciated.

Being a huge nature lover, gardener and tree lover - I'll admit there was skepticism ordering trees on line but, I can't wait to get more. Ordered two trees and they arrived quickly - packaged very well protected. Sadly one did not make it - the other is thriving. Customer service was very helpful with getting a credit to me. The entire process from the order forward was seamless. Customer service staff were very helpful and supportive. I'll definitely be ordering from Trees.com again.

I bought an apple tree. It arrived and was planted. I then discovered that it wasn’t going to produce apples (unless I bought 2 apple trees). I am not an apple tree expert. I didn’t even know to ask and the website buries this information behind a link. I feel mislead and misinformed. I called the company and they offered a discount code… which I could not apply to the second apple tree I now have to buy in order to get apples. It feels tricky and the response from the company was absolutely inadequate. Management didn’t seem at all interested in correcting this “oversight” and if management can’t be trusted, neither can the company. There are many options for trees. I recommend skipping this one.

Very friendly and knowledgeable about the plant I was considering purchasing The representative offered much more information than I expected answering questions that I didn’t even know I had! Kudos on a job well done!

Such a trash company, horrible customer service. Bought 10 trees they came with little to no dirt on bulbs to start with very weak looking . Went step by step with google info and also contacted them multiple times a year asking questions about how and why and what can I do . Get info from them use said info and then to be told info given was wrong tough luck. What a trashy business. Multiple emails back and fourth . Bought these trees after researching best trees for my area then asked them also if these would grow well . Was told yes . Come to find out it’s no based on them but Google and ChatGPT say yes my area and soil is the best . They don’t wanna give a refund nor a new set of trees. I planted these in multiple areas of my property. To test each area . They were shocked from the beginning and wouldn’t come back . Showed photos and sent information about each tree what amount of water what amount of sun what kinda soil and then to be told sounds greats in the first few months to spending hundred to try and save them and then now be told it’s all wrong . What a bunch of crooks

I spent a good deal of money on thuja green giants earlier this year from what was “fastgrowingtrees,” and part of the reason I picked this site was for their warranty. Fast forward six months later, and several trees are dead or dying despite meticulous care. I called to inquire about the 1 year “alive and thrive” guarantee and was told my trees only get 60 days. The website VERY prominently advertises a 1 year warranty, so I’m frustrated that the most they’ll offer me is a percent off on my next purchase. Don’t offer a service that you aren’t going to follow through on. I do not recommend this company since they cannot follow through with their posted policies.

I ordered a dwarf cypress. There was a small delay with the shipping which was handled beautifully by customer service. The tree that did arrive is gorgeous! The packaging was brilliant. I had a great experience!

Angie from Customer Service took the time to answer the many questions that I had about my purchase. She was knowledgeable, patient and helpful. I am very happy to have the ability to speak with a live representative when making my purchase. I was able to make the best selection and also to have confidence with the knowledge I gained regarding repotting of the tree and ongoing care.

When to buy a tree it never got here, Talk with the chat AI it was dumb and took me way to much time to get a human then the human try to lie to me about why the tree was never ship. At lest i was able to get a refund i just lost the time. just so you know order 9503928621
Edit 9/15/2026 update
I was send a email about my experience, They did not apologies for there action but sticking to there lie. When they make statement that can be verified they think you are dumb. When they say we head back from shipping the tree due to weather, we can easily check the weather and see if the weather has been the best all summer. When they lie so easy they don't care about you, they don't think you are smart and don't care if you will get a bad tree or not. Don't do bussies with them.

They are not reputable business. I made sure to order enough for free shipping and they sent mw a dead tree. I contacted thwm and rhey siad I would now have to pay $40 shipping to get the tree replaced. They should not have sent mw a dead tree to begin with! This is my 3r time to order from them and I ahve not been impressed with thw quality of plants/trees they are sending. They definitely lost me as a customer

Trees arrived expertly packed for transport. Trees in great shape. Looking forward to transplantation.

Purchased over $500 in plants that were listed as safe for growing in our hot and dry climate. 10 of the 18 plants purchased died in the first 6 months. Read the live & thrive guarantee very closely. It doesn’t cover most of the reasons a plant would die. Furthermore, shipping & taxes aren’t covered on replacements & that could be as much as the original cost. Stick with local nurseries & your geographic known producers. My plants arrived weak but considered “dormant “ so no reason to replace them. I was not able to get them to “live & thrive”

Let's face it, if a company REFUSES to accept customer reviews that aren't glowing, they have something to hide, and Trees,com has A LOT to hide. I spent $300 on twigs. After reviewing them, the company emailed me for a photo, them told me the trees looked GREAT. Who do they think they are kidding? Stay away from this fraudulent company. NOW they are demanding my name and number or Trustpilot will remove my review. THEY HAVE MY INFORMATION AND BLEW ME OFF AS STATED ABOVE! Now look at how they weed out bad reviews:
Trustpilot
Hi g,
You’ve written a review for Trees.com, and they’ve asked for more details to better understand your experience.
If you provide some extra information within 3 days, it’ll help them recognize your experience and respond.
Add review details
If we don’t hear from you, the company may not be able to recognize your review as genuine.

I challenge anyone to attempt to review Trees.com on their Google search (NOT the product review). All reviews on their site are approved and home picked.

Quick delivery, Healthy trees and just all around professional product and company. 9-11-26

Sincerely, Pete Kiser

I could never recommend ordering from this company. The products they send are not as described. I warrantied a lilac tree that died and they sent me a twig that wasn’t even the same type as a replacement, that I had to pay shipping for. They gave me a store credit for the broken twig (wouldn’t refund my payment) so I ordered mums for the fall. The mums were delayed by a month. Just a horrible operation. Support a real nursery that will have much better products and likely better prices.

I tried to post a negative review on their site but they suppressed it, as I’m sure they do with all negative reviews seeing as only positive show on their site.

I've purchased from this company several times over the years. Living in Charlotte, just across the border from their nursery in Ft. Mill, SC. To save time and damage, I use to go by the nursery and pick them up. I still have a Meyer Lemon tree that I've probably had for at least 10 years. In May of 2026, I ordered a Bing Cherry tree and two Blueberry bushes. I received the cherry tree in just a few days, but it said the blueberry bushes would be shipped in June. July came and I called and asked for a refund. They persuaded me to take a small discount and said the bushes would be shipped in August. Today I went online and it showed that they were scheduled to be shipped the week of Sept 1st. Well, today is the 10th, so I called again and asked for a refund. The person apologized and informed me that the bushes wouldn't ship until October and asked if I would consider keeping the order with a small discount (sound familiar?) I said no, just refund my money. He said they will. It better not take five months to do that!