Selling counterfeit products as genuine
I purchased a pair of earbuds from Trending Phones that were advertised as genuine refurbished Bose products.
The product I received was not genuine. The model listed (“SoundSport Free Sky”) does not exist within the official Bose product range, and the seller later confirmed in writing that the earbuds contain non-Bose components and are repacked by a third party.
This means the item is not refurbished Bose, but a non-genuine product being sold under the Bose name.
When I raised this, I was offered a partial refund to keep the item, or asked to return it at my own cost. I do not believe this is an acceptable resolution when goods are not as described.
I have now escalated the matter through my payment provider and reported the issue to the relevant authorities.
I would strongly advise others to be cautious when purchasing from this company.








