Really pleased with my matching colourful standard tracksuit. I have knocked one star because the descriptions didn’t quite match the colourful standard website. I could tell that it was the women’s s... Voir plus
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2 working days after purchasing my order I still had no indication as to when it was going to be shipped. Had to call and email to ascertain that the jeans I’d ordered were still trying to be located... Voir plus
All the staff are so helpful and very honest, when you ask their opinion, they are very wise. Also just ordered online a pair of Bella Dahl joggers, so easy and arrived very quickly, I’m from Cheshire... Voir plus
Online orders arrive as specified. Website is easy to navigate and a simple process to follow through to payment. In store staff are knowledgeable and very helpful
À propos de l'entreprise
Informations provenant de diverses sources externes
Trilogy clothing is handpicked by our expert stylists to make you look great and feel better. Shop our new season styles online with free UK delivery.
Coordonnées de contact
Royaume-Uni
- trilogystores.co.uk
4,0
Bien
415 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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A seamless experience
A seamless experience. The parcel arrived quickly and without any issues.
25 juillet 2026
zero customer service
I can't get hold of anyone either by phone or email. I have left messages. My order hasn't arrived. UPS are showing no updates and I am currently more than £500 out of pocket. Has Trilogy gone bust?
8 juillet 2026
Avis spontané
Absolutely no customer service response
I’m at a complete loss. They said if you want to return you email customer service for a UPS label. I’ve emailed 4 times, phoned the contact number and left messages, contacted on instagram, contacted using the online form and still absolutely no acknowledgment from them. They have a 14 day return period but no one is responding so not sure what to do.
Please do NOT order online, this is just not worth it.
8 juillet 2026
Avis spontané
Great service
Online orders arrive as specified. Website is easy to navigate and a simple process to follow through to payment.
In store staff are knowledgeable and very helpful
24 juin 2026
The Wimbeldon store couldn’t have been…
The Wimbeldon store couldn’t have been more helpful
They helped me find a style of jeans I would never have picked myself, which I loved
I ordered online as the store returns policy didn’t work for me
24 juin 2026
Item sent to me with security tag still…
Item sent to me with security tag still attached, perfunctory apology provided, return not expedited.
24 juin 2026
Excellent online shopping experience
Excellent online shopping experience. Product sizing and styling informative. Perfect speedy delivery thank you.
24 juin 2026
Paige Jeans
2 working days after purchasing my order I still had no indication as to when it was going to be shipped. Had to call and email to ascertain that the jeans I’d ordered were still trying to be located (?!) . However, by the 4th day they had been ‘found’ and shipped and in the end arrived very speedily. My beef would be the absence of communication not with the product itself.
27 mai 2026
10 days and no update on sending the…
10 days and no update on sending the item. Called and was told would be sent yesterday. Nothing. Called again a couple of times and left voicemails. Still no communication. Called again. No one seemed to know about the order. After several calls was told the item has been lost and I would be refunded. Shocking service - both the error and the fact that it was left to me to keep chasing. Our local store is great. Shame about the online service.
29 mars 2026
Never got the order confirmation via…
Never got the order confirmation via email, just a credit back to my account with no other details.
26 décembre 2025
Old fashioned boutique shop.
The quality of clothing is great.Online shopping is easy with quick delivery.I’m always pleased with my purchases.
26 décembre 2025
Always a pleasure to shop at Trilogy
Always a pleasure to shop at Trilogy. Special mention to lovely staff in Wimbledon village!
26 décembre 2025
My go-to retailer
Fantastic range of products and consistently excellent service from Trilogy Stores.
27 octobre 2025
I was delighted with my purchase
I was delighted with my purchase.
A high quality and stylish jacket that was reasonably priced.
Customer Services were polite and responsive.
24 novembre 2025
Makes such a difference having face to…
Makes such a difference having face to face stores. Also you see a lot more in person that you miss online.
24 novembre 2025
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