This is my first trip abroad with Tripsandtours after several within the UK. I do not have any complaints. Trip to Seville was well organised and went well. Hotel was at a great location- walking dis... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We booked on to the Seville trip and it was brilliantly organised. Maya was a great help and attentive throughout the trip, always being there when you required any help. Will defo be booking on to fu... Voir plus
L'entreprise a répondu
I went on an 4 day excursion with Trips & Tours UK to Seville on 20th July 2026 It was my 1st time going abroad with Trips & Tours UK. Maya was leading the group, And I had a really enjoyable experi... Voir plus
L'entreprise a répondu
We went with Aliya, It was such a wonderful experience for us. We were travelling for the first time with our baby so we were little worried. But honestly, Aliya made sure we were at ease and comfor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Trips and Tours UK, your gateway to fun and adventure across the UK and Europe! Dive into exciting day trips and unforgettable nights with our expertly curated tours. From sun-soaked beach outings and exhilarating funfair rides to the enchanting world of Disneyland, we have it all. Join our happy travelers and let us make your next journey a blast! Visit our website to explore and book your next fun-filled adventure today!
Coordonnées de contact
Bentley Lane Industrial Estate, Bentley Ln,, WS2 8TL, Walsall, Royaume-Uni
- +447576523293
- Info@tripsandtours.uk
- tripsandtours.uk
4,7
Excellent
276 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a great day
I had a great day. Can't wait to book another trip with trips and tours.
14 décembre 2024
Avis spontané
Réponse de Tripsandtours
Dear Shogufta,
Thank you for the lovely review! I’m so glad to hear you had a great day - it was such a pleasure having you with us. We can’t wait for you to book your next adventure with us… the coach won’t be the same without you on it again! 😊
Warm regards,
Trips & Tours Team
Impeccable Service
This is the 4th trip me and my family have been on with Aliyah. We are always returning customers because her service is prompt, reliable and overall enjoyable. If ever we are running slightly over schedule due to unforeseen traffic etc, Aliyah is always accommodating and makes up for lost time at the end. Thank you Aliyah for being a great host.
Zahra & the crazy girls :P
23 novembre 2024
Avis spontané
Réponse de Tripsandtours
Dear Zahra,
Thank you so much for your kind words! We're thrilled to hear that this is your fourth trip with Aliya and that you continue to rely on her for excellent service. We always strive to ensure our customers have a smooth and enjoyable experience, and we're so glad to hear that Aliya's punctuality and flexibility have made a positive impact. Thank you again for your loyalty, and we look forward to welcoming you and your family on future trips!
Warm regards,
Aliya, Sabah & Team
I had an incredible time on the trip
I had an incredible time on the trip! I can't recommend Trips and Tours enough, and I'm already looking forward to booking another trip with them. Would definitely recommend to others!
23 novembre 2024
Avis spontané
Réponse de Tripsandtours
Dear Ali,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such an incredible time on your trip with Trips and Tours. It’s fantastic to know that you enjoyed the experience and found everything to your liking. We can’t wait to welcome you on your next adventure with us.
Thanks again for your recommendation – it means a lot to the team!
Warm regards,
Aliya, Sabah & Team
Amazing service
Amazing service, can’t fault it. Saba is absolutely lovely and everything was done according to the itinerary.
23 novembre 2024
Avis spontané
Réponse de Tripsandtours
Dear Zara,
Thank you for your kind words! We’re delighted to hear that you had such a positive experience and that everything went smoothly according to the itinerary. We’ll be sure to pass on your lovely feedback to Sabah – she’ll be thrilled to know you appreciated her service. We look forward to welcoming you on another trip soon!
Warm regards,
Aliya, Sabah & Team
Rubbish tour company
They take your money and don't seat you on the coach. Their website is rubbish and takes your money without sending an email confirmation. They never reply when you message them for help and when they do eventually reply, just tell you to message their number. Useless and not a very good tour company. They charge extra on their website as well. Use another company because this one is not that good.
11 octobre 2024
Avis spontané
Réponse de Tripsandtours
Dear Tania,
Thank you for sharing your feedback. We take all reviews seriously and are committed to maintaining the highest standards of service for our customers.
After thoroughly investigating your claims, we found no record of any payment or reservation under your name for any of our trips. All payments we receive are directly linked to confirmed reservations, and we have not identified any such transactions associated with your details.
In addition, we have reviewed all correspondence via our websites contact form, email, telephone, or WhatsApp. We make every effort to respond to all customer enquiries promptly, and our support team is available across multiple channels to assist with any concerns.
Regarding email confirmations, these are automatically generated and sent to the email address provided at the time of booking. If you didn’t receive one, it may have been an issue with the email address entered or it could have gone to your spam/junk folder.
As for our pricing, we are transparent about any additional fees that may apply, and these are clearly outlined during the booking process to ensure there are no surprises. If there was any misunderstanding or confusion, we would be happy to clarify and assist further.
We would like to resolve this matter and investigate any issues you may have experienced. Please reach out to us directly at info@tripsandtours.uk or through WhatsApp with your booking details so that we can assist you personally.
Warm regards,
Aliya, Sabah and Team
To Celebrate our Anniversary my wife…
To Celebrate our Wedding Anniversary my wife and I Planned a day trip to London I have a invisible Disability and special needs which we explained to our tour Organiser Aliyaa who was very helpful she went out of her way to help me with online booking for the tickets to the tour bus and London Eye she is a very Polite and caring person who both my wife and I would highly recommend 😊
15 août 2024
Avis spontané
Réponse de Tripsandtours
Dear Yassar Khan,
Thank you so much for sharing your wonderful experience! We're delighted to hear that Aliya provided exceptional support during your anniversary trip. It's great to know she went the extra mile to assist you with your needs. Your kind words mean a lot to us, and we’re thrilled you and your wife had a memorable day in London. We look forward to welcoming you back in the future!
Warm regards,
Aliya, Sabah and Team
Blackpool
Amazing trip, organised wonderfully and guides very helpful. Will be using them again :)
7 septembre 2024
Avis spontané
Réponse de Tripsandtours
Dear Anisa,
Thank you for your fantastic feedback! We’re thrilled to hear that you had an amazing trip and found our guides helpful. We can’t wait to welcome you back for your next adventure!
Warm regards,
Aliya, Sabah and Team
I went to Blackpool with UK trips and Tour
I went to Blackpool with UK trips and tour team-Aaliyah and it was an excellent trip,Aaliyah was a very good tour guide as she ensured we weren't bored during the journey
7 septembre 2024
Avis spontané
Réponse de Tripsandtours
Dear M A,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent trip to Blackpool with the UK Trips and Tour team, and that Aliya made your experience enjoyable.
We are pleased to know that Aliya’s efforts to keep the journey engaging and entertaining were appreciated. Our team is dedicated to providing memorable experiences, and it's wonderful to hear that we succeeded in doing so during your trip.
We look forward to welcoming you on another adventure with us soon!
Warm regards,
Aliya, Sabah & Team
Memorable Trip
Sadia Abdi
I had best experience with Trips and tours today as we travelled to Black Pool lights & fireworks, it was amazing trip, especially Alia , she is so passionate about her work and makes the journey very smooth & enjoyable. I will always travel with Trips and Tours. I recommend them.
7 septembre 2024
Avis spontané
Réponse de Tripsandtours
Dear Sadia,
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you had the best experience with us on your trip to the Blackpool Lights and Fireworks. It is always our aim to provide memorable and enjoyable experiences, and we are thrilled to know we achieved that for you.
Aliya is indeed a fantastic member of our team, and we will be sure to pass on your kind words to her. She takes great pride in her work and always strives to ensure every journey is smooth and enjoyable.
We are grateful for your loyalty and recommendation. We look forward to welcoming you on many more trips in the future.
Warm regards,
Aliya, Sabah & Team
Excellent Service and Memorable Experience with TripsandToursUK!
I recently booked a day trip to London with TripsandToursUK,I had booked one previously aswell and I couldn't be more pleased with the entire experience. From start to finish, everything was handled with professionalism and care, making our day truly memorable.
One of the highlights of the trip was the exceptional service provided by Sabah, our guide. She was incredibly kind, helpful, and attentive to everyone’s needs. Her warm personality and deep knowledge of the area added so much value to the trip. Sabah made sure that we were comfortable and well-informed throughout the journey, and she went above and beyond to ensure that we had a great time.
The coach itself was clean and comfortable, and the itinerary was perfectly planned to give us the best possible experience in London. Whether you're looking to explore new places or just enjoy a hassle-free trip, I highly recommend booking with TripsandToursUK. Their commitment to customer satisfaction is evident in every aspect of their service. I’m already looking forward to my next adventure with them!
1 septembre 2024
Avis spontané
Réponse de Tripsandtours
Dear Husna,
Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your recent day trip to London with us and that both of your experiences with Trips and Tours UK have been so positive.
It's especially gratifying to know that Sabah provided exceptional service and contributed to making your day truly memorable. We’re proud to have such dedicated guides who are passionate about sharing their knowledge and ensuring the comfort and enjoyment of our guests. We are also pleased that you found the coach clean and comfortable, and that the itinerary met your expectations.
Your recommendation means a great deal to us, and we are thrilled to know that you're already looking forward to your next adventure with us. We can’t wait to welcome you back!
Warm regards,
Aliya, Sabah & Team
Loved our 3 day trip to Scotland
Loved our 3 day trip to Scotland. Sabah and Naz were great. I would recommend their trips to anyone, they are friendly people who clearly have a passion for their work.
Thankyou for everything. Hope to see you soon!
17 août 2024
Avis spontané
Réponse de Tripsandtours
Dear Abid Ali,
Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed your three-day trip to Scotland with us. It’s fantastic to know that Sabah and Naz made a positive impression with their friendliness and passion for what they do.
We truly appreciate your recommendation and look forward to welcoming you on another adventure soon.
Thank you once again for choosing us!
Warm regards,
Aliya, Sabah & Team
Absolutely fantastic experience
Absolutely fantastic experience. We went to torquay with trips and tours UK we loved it so much. Thank you so much for the brilliant service you guys provided big shout out to aliyah she made sure we was all comfortable and kept us up to date on what was going on. Will definitely recommend to friends and family and will be travelling with yourselves again very soon.
29 août 2024
Avis spontané
Réponse de Tripsandtours
Dear Mizzy,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience on your trip to Torquay with Trips and Tours UK. It’s great to know that our service met your expectations and that you felt comfortable and well-informed throughout.
A special thank you for your kind words about Aliya – she will be delighted to hear that she made a positive impact on your journey.
We truly appreciate your recommendation to friends and family, and we look forward to welcoming you on another adventure with us very soon!
Warm regards,
Aliya, Sabah & Team
Cornwall trip
I took part in the Cornwall tour between 25th and 27th August 2024 and it wasn’t as expected (the places we visited were really nice though). Definitely not worth the price we paid. Also, the advert was very misleading and it was not made clear that the hotel will be between one and two hours away from the main attractions. This is not something that you would think about when booking a trip, so I didn’t ask before joining. When I told them about my disappointment with this the response I got was “you were welcome to ask any questions before the trip”. Day 2 we spent 4 hours in total on the coach between 10am and 8:30pm.
Also, no regard was given to people from different cultures which was very disappointing. I invited my friend from Italy to take part in this tour and we were very excited about it, but at the end of the trip we were both very disappointed. She specifically came to Birmingham for this tour. I also invited my cousin and her daughter from Wales to join us. I shared this trip with other friends of mine but they couldn’t come and to be honest I am glad the didn’t. On Day 1 they only played Asian music assuming that everyone is happy with this. And it was very very loud. Imagine 6/7 hours on the coach like this with loud music. If you are thinking about sleeping, you can forget it. I don’t mind hearing or learning about other cultures but they should be more considerate I think. Day 2 and 3 the situation did improve as they told us that we can send our own songs to be played but it did go back to their original playlist again.
Also, don’t expect it to be a guided tour as you will be taken to places and they will tell you to explore on your own, which is fine but there should be more transparency so that someone can come prepared. Since the signal is bad over there, it was also very difficult to research places to see what to do during the free time given (especially on day 1 when we went to St Ives). Overall there was a lack of honesty and transparency. I think for one day trips is fine but definitely not for trips longer than 1 day. I wouldn’t recommend it to anyone, unless you don’t mind spending so much time on the coach to reach places.
The hotel was in Liskeard and it was a Premier Inn so don’t expect much from it and you will be sharing a room with 3 other people unless you pay extra to have your room with less people. The room was very small and you could hardly breathe in there. There was a bad smell the whole time.
Also, I heard other people during the trip complaining about the price and the location of the hotel, so believe me, I wasn’t the only one unhappy.
Finally, their customer service is not good at all as no regard is given if you are unhappy with the experience or service offered.
25 août 2024
Avis spontané
Réponse de Tripsandtours
Dear Faiza,
Thank you for taking the time to provide your feedback regarding your recent Cornwall tour from 25th to 27th August 2024. We are genuinely sorry to hear that your experience did not meet your expectations and appreciate the opportunity to address your concerns.
Firstly, we sincerely regret that you felt the tour did not offer good value for money. We strive to ensure our advertisements are clear and accurate. We provide all customers with the opportunity to ask any questions regarding the tour, and these questions are always answered with honesty and integrity.
Your feedback regarding the accommodation is also taken very seriously. We partner with reputable hotels to offer comfortable stays, but we will review the room arrangements and the issues you faced to ensure they meet our standards. Our choice of accommodation in Liskeard is based on both quality and value, and we understand that the distance from some attractions may have impacted your experience. However, as we cover a vast number of attractions, it is not always possible to stay in close proximity to all of them. That said, a significant amount of planning and research goes into the itinerary to allow our group to experience each attraction to the fullest without compromising the schedule. We are happy to take your comments on board and will aim to improve the itinerary to minimise time spent on the coach wherever possible.
Regarding the music selection, we are deeply sorry if it made you feel uncomfortable. We provide all guests with the opportunity to send a selection of songs they would like to be played, which you did, and we played your list to accommodate you. We want to reassure you that our aim is to create an inclusive environment for all guests.
We also apologise that you felt the travel time was extended on Day 2. However, we covered two attractions and planned a lovely meal for the group at a restaurant. As you are aware, halal food was a requirement for the group, and this was extremely limited at the attractions we planned to visit on Day 2. Our guide, Aliya, checked in with everyone via text and, after receiving a majority response, including yours, arranged for the group to go to a restaurant for a nice meal. I believe you had not accounted for the travel time to the restaurant, which may have contributed to your feeling; however, it was gratifying to see that the group thoroughly enjoyed their meal, as did you. The itinerary is carefully planned to consider many factors, including the opening hours of attractions, but we take your comments on board and will aim to improve the itinerary to minimise time spent on the coach wherever possible.
We appreciate your point about the tour being more self-guided than you expected. Our tours are designed to provide a balance of guided commentary and independent exploration. Additionally, we understand the frustration caused by limited phone signal in remote areas and will consider how we can better assist guests in planning their free time.
Lastly, we are truly sorry to hear about your experience with our customer service. We pride ourselves on our service, and it is disheartening to learn that we did not meet your expectations. Please be assured that we are looking into this matter to ensure that all customers feel heard and valued.
We value your feedback and are committed to learning from it to enhance our services. If there is anything further you would like to discuss, please feel free to contact us directly. We hope you will consider giving us another opportunity to provide you with a better experience in the future.
Kind regards,
Aliya, Sabah & Team
Cornwall tour
Went on the Cornwall tour with Aliya
She made sure we were comfortable and kept checking on my son uwais.
We enjoyed the whole experience and my son uwais was very happy throughout the journey. Thanks Aliya x
25 août 2024
Avis spontané
Réponse de Tripsandtours
Dear Mrs Begum,
Thank you for sharing your lovely feedback about your recent Cornwall tour with us! We’re so pleased to hear that you and your son, Uwais, had a wonderful experience.
It’s great to know that Aliya made sure you were both comfortable throughout the journey. We’re thrilled that Uwais enjoyed the trip and was happy during the journey – that’s exactly the kind of experience we aim to provide.
We look forward to welcoming you and your family on another adventure with us soon!
Warm regards,
Aliya, Sabah & Team
Cornwall 3 day trip
I went to Cornwall with Trips and Tours and had a really good time. The trip was packed with travel to all of Cornwalls popular destinations -St Ives, St Michael's mount, Minack theatre, and more.
Aliyah was our tour guide. She talked to us all, made sure the coach journey was filled with fun and games and was lovely and patient throughout. I had a leg injury and Aliyah would regularly ask how I was and organised a taxi for me to make the walk to the minack theatre easier for me.
I felt safe and comfortable throughout the trip and will definitely be booking more trips with Trips and Tours.
26 août 2024
Avis spontané
Réponse de Tripsandtours
Dear Zenab,
Thank you for taking the time to leave such a wonderful review! We’re delighted to hear that you had a great time on our Cornwall tour and enjoyed visiting some of the region's most popular destinations.
We’re especially pleased to know that Aliya made your trip enjoyable and comfortable, ensuring you felt safe and well-cared for throughout. It’s wonderful to hear that she went the extra mile to assist you with your leg injury – she truly embodies the spirit of our team.
We can’t wait to welcome you on more trips with us soon!
Warm regards,
Aliya, Sabah & Team
Barmouth Beach
We travelled last week to barmouth with Aliya, we had a lovely day she was the sweetest really understood my nephew who was autistic. Coach service was excellent music was not to loud, overall a very well organised trip. Thankyou!
Shamim
18 août 2024
Avis spontané
Réponse de Tripsandtours
Dear Shamim,
Thank you so much for your kind review! We’re delighted to hear that you had a lovely day on your trip to Barmouth with us.
It's wonderful to know that Aliyah made the experience special by understanding and accommodating your nephew's needs. We take pride in providing a comfortable and enjoyable service for all our passengers, and we’re glad to hear that the coach service and music level met your expectations.
We truly appreciate your feedback and look forward to welcoming you on another trip with us soon!
Warm regards,
Aliya, Sabah & Team
I had an amazing experience
I had an amazing experience. The trip was outstanding and very friendly Hajera our tour guide was the sweetest!! She made the whole experience ❤️❤️❤️👌
Regards zuhaib ilyas
25 août 2024
Avis spontané
Réponse de Tripsandtours
Dear Zuhaib Ilyas,
Thank you so much for your kind words and wonderful feedback! We are delighted to hear that you had an amazing experience on your trip with us. It’s fantastic to know that Hajera made your journey so special – she truly is a gem, and we will be sure to pass on your compliments to her.
We hope to have the pleasure of welcoming you back on another adventure soon!
Warm regards,
Aliya, Sabah & Team
Réponse de Tripsandtours
Dear Samia,
We’re delighted that you had a great experience with Hajera on your recent trip. We look forward to seeing you again soon!
Warm regards,
Aliya, Sabah and Team
I had an amazing experience
I had an amazing experience. The trip was organised and very fun! Hajera our tour guide was the sweetest!! She made the whole experience so fun and honestly we all loved her.
26 août 2024
Avis spontané
Réponse de Tripsandtours
Dear Sabrina Ahmed,
Thank you so much for your wonderful review! We are excited to hear that you had an amazing experience on your trip and found it both well-organised and enjoyable.
It’s fantastic to know that Hajera, our tour guide, added so much to your experience. We will certainly pass on your kind words to her, as we know she takes great pride in making every journey special for our guests.
We truly appreciate your feedback and hope to have the pleasure of welcoming you on another adventure with us soon!
Warm regards,
Aliya, Sabah & Team
weston supermare Beach trip
loved the trip the superviser hajera made it all the better and was wonderful. hope to be travelling with you guys soon.
25 août 2024
Avis spontané
Réponse de Tripsandtours
Dear Fozia Razak,
Thank you for your lovely review! We are very happy to hear that you enjoyed the trip and that Hajera helped make it even more memorable for you.
Your kind words mean a lot to us, and we are pleased to know you had a wonderful experience. We look forward to welcoming you on another journey with us soon!
Warm regards,
Aliya, Sabah & Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.