Triton Showers Avis 

Complaint was dealt with as any reptuable company should

Our shower stopped working on Thursday I ordered a new one and it arrived Friday at 8.30am can't ask for better than that

The product I purchased is of good quality, the delivery was perfect.

Great customer service

Very helpful on the phone, delivery was prompt

Very helpful and experienced team to deal with.great all round help.
Would deal with again.

Because there was no hold up, you said the next day and the order arrived.
Thank you

Phoned to order some replacement parts for my electric shower and also got some useful advice and encouragement from the very friendly and helpful Abi. Thanks, Abi!

Really helpful people an go through right part to fix a problem

Your staff are most helpful. I explained my situation and they were very understanding

The Woman i spoke to was very good. This is the third time I have phoned for information or advice and have always been well served

Customer service was great...very infprmative and helpful.Your delivery agents however are rubbish...they took over a week to deliver what I was told would be an overnight item!

Friendly and professional customer service

Great product, helpful staff.

Great service over the telephone, and part arrived next day as requested. Fitted within the hour.
Thanks for getting us up and running again so quickly.

FOLLOWING REPLY BELOW – 27/MAY/26

Extremely disappointing experience with Triton Showers.

About one year ago, a Triton-authorised engineer attended my home and repaired my T90sr shower without raising any issue whatsoever regarding the installation.

Now, during the warranty period, when the shower developed another fault, Triton refused to attend claiming the exact same installation is suddenly “unsafe” for engineers to access.

Nothing changed in the installation.

I asked customer support a very simple question:

“What has changed since the previous visit?”

No real explanation was given.

Instead, I received repeated references to a technical opinion that had never previously been communicated to me.

As a direct result of Triton refusing to honour the warranty, I was forced to purchase a brand-new replacement shower at my own expense.

The most frustrating part is not the product failure itself — these things can happen.

The real issue is the contradiction:
Triton accepted the installation when it suited them, carried out repairs on it previously, never issued any warning, and only refused service when I needed the warranty most.

Very disappointing customer care and very poor consistency in handling consumers fairly.

REPLY BELOW – 27/MAY/26

FOLLOWING TRITON'S PUBLIC RESPONSE:

After reading Triton’s response, it appears evident that there are still significant unresolved issues, which the company continues to avoid addressing.

Let us be clear:

Triton stated:
“As previously advised, the repair could not be carried out because the shower installation does not comply with our installation and user guide.”

If the installation was genuinely unsuitable, why did a Triton-authorised engineer carry out repair work on this exact same installation one year ago, without issuing any communication whatsoever regarding technical incompatibility?

Triton also stated:
“Our engineers are trained to strictly follow company health and safety policies and unfortunately, in this case, the unit could not be safely accessed.”

That is not what Triton’s own service history from one year ago demonstrates.

Triton further stated:
“At Triton, we always strive to provide the highest standard of customer service and sincerely regret when this is not achieved.”

If Triton truly wishes to provide a high standard of customer care, then why does the company continue refusing to address the issues that remain outstanding, namely:

1. What is Triton’s position regarding the omission of any information about the allegedly unsuitable installation during the first engineer visit?

That omission created a legitimate expectation that the installation had been accepted by Triton for servicing and warranty purposes.

What is Triton’s response regarding the false expectation created by the company’s omission?

2. I repeat this point because I believe it has still not been properly understood.

A Triton-authorised engineer previously attended and carried out repairs on this exact same installation, without raising any safety concern, non-compliance issue or warning of any kind.

No recommendation was made, no restriction was communicated, and no indication was given that future warranty support could later be refused.

Nothing changed in the installation between the previous repair and the later refusal of service during the warranty period.

As a direct consequence of Triton refusing to honour the warranty, I was forced to purchase a replacement shower unit entirely at my own expense.

What does Triton have to say regarding the financial loss imposed on the customer as a consequence of the company’s own inconsistent conduct?

Therefore, the issue is not simply whether the installation complies with a guide.

I already understand what Triton’s position will apparently be from now onwards.

My question, and let this be absolutely clear, concerns what Triton previously did and accepted.

Why does Triton continually avoid addressing the first engineer visit?

The central issue remains the contradiction between Triton previously accepting and servicing this installation, and later refusing warranty support precisely when the warranty became enforceable.

Very helpful, professional and efficient

they seem a really solid outfit & have a long history in showers as a brand, so made good sense to deal with triton i have had a few of there products & found them reliable so whats not to like

Bought an expensive shower and it broke down after 1 year. The warranty is a shambles. First it's almost impossible to get through and when you do they eventually send someone out after week. Then they inevitably rip you off with their small clauses saying you ''need to pay £99, it's your pressure''. My much cheaper previous shower lasted 19 years with that ''pressure''. As my plumber rightly pointed out they should surely repair it without charge, unless the installation exceeds the maximum pressure that they specify, which it doesn't. Just rip off merchants. Don't use them. Expensive garbage.