TRL Handmade Furniture Avis 154

Furniture quality is excellent. Customer service superb.

At first the customer service was amazing, nothing to fault. There was a 20% offer on at the time which was due to end. The company allowed me to place and order (but for it to be put on hold) until I had samples delivered so I could see if it was suitable. Very much appreciated.

Unfortunately, when the samples came it was not suitable for what I need. Table/Bench £2.1k.
I have asked for a refund and have been told no! This was within 7 days of initially placing the order and it being agreed for it to be put on hold.

I have sent two emails now with consumer rights laws on and they are ignoring me, even the follow up email.

Would advise you either stay away or don't trust that the order is on hold as you will be told it has gone into production and you cannot cancel even without agreeing. I will be taking this further as the table will not be fit for purpose and I cannot lose out on £2.1k.

Good to hear people have had a good experience, especially as the stock on offer looks great.

Table is exactly what I wanted and delivery was the exact day/time I’d asked for. The table looks amazing in my dining area. After lots of emails back and forth and apprehension over ordering the right thing, I am very happy with my order! Highly recommend.

Very good xxx

Coffee table was just as I imagined. Great quality. Delivery was very efficient.

Furniture is perfect and as I expected but having it delivered at 10.30pm was not so great.
Delivery men were polite and did a good job.

1st Class table, service and delivery

High quality table. Good delivery. Helpful staff who responded quickly to my queries before ordering.

Ordered a breakfast bar 11 days ago. I was informed extremely quickly when it would be delivered which was fulfilled. The bar is gorgeous, the wood is beautiful to look at and touch and it's very, very well made. The gentlemen that delivered it also came in and put it together for us which was a welcome surprise. Over the moon with my purchase

Excellent, beautiful well made product. Looks fabulous.Helpful company, sent images of different wood , with descriptions of colours etc .
Delivered on time & assembled.
Highly recommend.
Thank you.

I bought a beautiful dining table along a bench with a back to fit into my newly renovated dining room and it perfectly ties the room together! The quality of the sanding is outstanding, I can’t feel any bumps and the finish is impeccable. To top it off it was delivered within 4 weeks of me placing the order, coming in time for a party in which it got LOTS of compliments. The communication with the TRL team also added to my experience, they couldn’t have been more helpful.

I have a amazing solid oak table with bench that i would 100% recommend any body to purchase delivery team was outstanding down to office staff really good company thanks

Good prices and easy to order but delivery time frames are misleading, most products state 3-4 weeks but order did not come in this time frame and customer service were quite unhelpful

Very expensive table came damaged. Weeks later and still no communication or date on when it will be replaced.

Awesome awesome

Great communication, chaps who came to install table were very pleasant and efficient

Great dining table , quality service

[Edit following TRL response]
1/ Note the title relates to them ghosting me.
2/ I asked for the screws to be tightened because the table was wobbling. If the hardwood is a problem, there are technical solutions - drill hole, insert lug, bolt legs to lug.

Shocking customer service - ignored emails and voice messages for weeks.

I ordered a bar table mid May and it arrived a few weeks later. The installers banged screws in at an angle and they didn't tighten. Luckily I stayed with them and asked for them to be properly tightened. One broke off.

I contacted TRL and was told they would replace it. Seven weeks later, various ignored emails and voice messages and they finally replied. Today, Aug 11, the new top was fixed to the legs in minutes. All appears OK.

The table looks lovely and they've done a very nice job, but the faff around delivery meant that I probably would be hesitant to order from them again (and is why they lose a star). As soon as I ordered, the delivery estimate came to my email address and I knew we wouldn't be around for it as we were booked to be away so I emailed them the same night to explain. I was told I needed to wait until the table was ready, get a definite date, then let them know. No problem. 3 weeks later I get an email to say the delivery date is the date I said I couldn't do, and there's no way to change it in their system, you have to email the same person you told 3 weeks ago... so I did, and was given another date 3 weeks from then, with no choice. Thankfully we were around but if not then we'd have had to wait another 3 weeks, and so on... this is a really silly system. No other company selling large items gives you arbitrary dates with no option to select one where you can be in. The delivery guys themselves (who also attach the table legs) were really nice and very efficient, it's the system set up by this business that's the problem, not the delivery guys.

Great product - really good quality. Great delivery service - really pleased