Pipe Dream Furniture Avis 

We have had a great experience with the staff on the phone and email. Very helpful and we’re happy to explain anything to us when we asked. We’re in love with our new coffee bar! A dream come true so thank you! Nearly finished just need to paint over some holes

Pipe dream did a fantastic job designing my ideal spice rack. It was perfect. I changed my mind a couple of days after I placed the order and they was very accommodating changing this to the new design. Excellent service 👏 delivered promptly. Very high quality. Great experience from ordering to delivering.

Really happy with the shelves I have ordered, placed 3 orders in 2 weeks after moving into a New Build and the range of options has helped make a blank space feel much more homely. Pricing is reasonable, delivery has been fast and Beth in customer service was quick to respond to a query.

I'm giving this company a 1 star review. The "live edge" looks like it's been done with an electric planer. I had to take a day off work also because the piece of wood I ordered required a signature. Ludicrous. Made my purchase very expensive.

Excellent experience with first-class customer service. My order was delivered within days, thanks to Oliwia who kept me informed of the process and was extremely helpful. The bench was of a very high quality and I am most pleased. Thank you again Oliwia.

Constant delays on delivery, even after speaking numerous times to their office. When the item finally arrived, it was shipped in pieces with no instructions.
When I contacted the customer services to give them an opportunity to rectify some of those mistakes. They basically took no accountability. Run. Don’t walk. This company has no concept of customer service.

Second time ordering from PipeDream and I’m yet to find another company that sell the type of high quality products that they do. Orders typically take a week or so to arrive but considering what they offer this is completely fair.

I also ordered an incorrect item and I had the pleasure of Angel - that dealt with my problem - come to the rescue. She detailed what I needed to do to return the item and arranged to have an exchange sent out which arrived within 3 working days and also issued a partial refund for the difference.

Excellent products, fair prices and delivery and excellent customer service.

A massive Thank You to Angel!

The reclaimed scaffold board shelves are really top quality.
Added to that, the customer service is also top quality. It’s refreshing to come across such a nice company.
These will be our ‘go to’ place in the future
Thanks again!

I asked for two bespoke picture frames to match shelving and console table already purchased from Pipe Dream Furniture - communication was excellent and the frames exactly as we wanted - they match our other pieces perfectly and are a unique way to display special photographs in our home - thank you

I have ordered a Funky wall mounted bookcase and as per the email confirmation the ordered should have arrived between 2 - 3 days. 3 days went by and I called the delivery company to ask about the product because it was meant to be a gift. To my surprise they said that the product didn't arrive in their depot and that will probably take another 2- 3 days. In the end the delivery arrived one week later. When I contacted the company to ask for a return form, because that is their policy, they need to be contacted for a return, they never replied. Another thing that I find odd is that before placing this order I enquired them about a product that I wanted made personalised and they said that item was no longer available, but you could still place orders online. I am afraid this is not a trustful supplier, please be careful.

Take this more as a warning, you don't want to be purchasing from this company....not only are the products very poorly made if something goes wrong they are a disgrace to their customers. Disgusting customer service and atrocious communication. I ordered a brd frame , they don't deliver in the time frame stated , took nearly a month. There is no tracking Information with fedex as suggested. Bed arrived when I was away, they dumped it with my pile of rubbish outside covered in a thin piece of bubble wrap. Upon arriving home the item was really badly made and damaged....I contacted the company and they say 'it's not our problem' ....I wrote several letters asking to resolve this and was ignored, final letter before small claims court was ignored too. Finally started proceedings but they refunded a week later. pipedream furniture actually use a different company to take payment which is also something to bare in mi d should you need a charge back. My case was also investigated by trading standard who helped us with evidence of breaches, pipedream furniture is on their list too now. So don't ignore the negative comments, there is truth behind it.

Ordered large table legs for a very heavy table so needed a strong sturdy design that can take weight. The legs arrived well packaged and were great quality and easy to install...very happy with my purchase and will be ordering bench legs in the future. Allow a bit of extra time for delivery especially to Northern Ireland.

Very disappointed with the service from this company. I paid extra for next day delivery as the stair rail was needed before my return from hospital after surgery. It did not arrive and all I got was it was the couriers fault. No return phone calls as promised, the customer service is non existent. Four days after ordering and still no completion of order. Very poor service

Purchased two powder coated pipe bracket for home bar shelving and compliment the home bar. Study and heavy items. Well made and we love the industrial look. That they were adjustable which made installation easy.

Have since ordered two bar stools with powder coated clamp style legs. Another high quality addition to our home bar.

All was delivered well packaged and on time.

Extremely disappointed with the service I’ve received from Pipe Dream Furniture.

I paid nearly £4,000 for a bespoke counter for my new coffee house. Before placing the order and making payment, communication was brilliant — I was receiving replies within the hour. Unfortunately, since they received my money, the experience has been completely different.

I have now sent FOUR emails over FOUR days, all of which have been completely ignored. I’ve also called and been promised that the information and instructions I desperately need would be sent over. I was initially told I’d have them by the end of the day, then on another call I was assured I’d receive them within the hour. Still nothing.

To make matters worse, I’ve now had THREE different joiners come out to try and assemble the counter. All three have said that there appear to be pieces missing and that they cannot properly assemble it without the correct information/instructions from Pipe Dream.

This is a nearly £4,000 product and a major part of a coffee house I am trying to open. I’ve wasted time and money arranging joiners, and my opening preparations are now being affected simply because I cannot get anybody from the company to respond.

What I find most frustrating is how quickly my messages were answered when I was looking to purchase, compared with the complete silence now that they have my payment.

I completely understand that businesses get busy and mistakes happen. Had somebody simply replied, explained the situation and helped me resolve it, I would have been understanding. Ignoring four emails over four days while I’m left with a £4,000 counter that three professional joiners have been unable to assemble is simply unacceptable customer service.

I’m still waiting for somebody to actually help me resolve this. I will update this review if the situation is rectified, but as things currently stand, I absolutely cannot recommend Pipe Dream Furniture based on the aftercare I’ve received.

I was a bit skeptical because they are expensive but my shelves arrived well packaged and within 8 days. They look really solid and well shaped and smooth. The fittings look strong and well made. Just got to find an handy person to help me out them up as they are very large and heavy!! An easy way to shop for what just I wanted. Really pleased with them.

Purchased 3 custom-made shelves for my new office.

Arrived on time, in perfect order, and of very high quality.

So much so that I've now started an order for a custom storage rack.

Very happy with my shelves, thank you!

Reclaimed Scaffold Board Shelves with Copper Elbow Shape Brackets | Reclaimed Timber Style
Wood Colour: Medium Oak
Love the quality of these shelves so much, excellent product & delivery in time expected
Love them so much I’m ordering more for the kitchen

The default position of Pipe Dream is blame the couriers. They lied to me repeatedly and accepted no responsibility for making mistakes. I paid for next day delivery and it arrived a few days later. Cost me money.