I had some questions about a vape pen and customer service provided me with some solid answers and great information. Made my decision easy and made sure I was buying the right product for what I need... Voir plus
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After reading reviews about what I was looking for I went to their excellent website. Not knowing too much about the products they sell. Inexperienced rookie. Proceeded to be assisted via chat by Marv... Voir plus
Marvilyn was awesome and my overall interaction with them and experience checking was great - they were not just helping in consulting about products to buy but helped me check out and apply the disc... Voir plus
these guys are a joke, multiple front cover sites - if your item gets lost in the mail, guess what , its your fault and good luck getting your money back - Proceed with caution. There recomendation, b... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tronian: Innovators in Premium Vaping Technology, Dedicated to Delivering High-Quality, Reliable, and User-Friendly Vaporizers. Elevate Your Experience with Tronian's Cutting-Edge Designs and Superior Performance.
Coordonnées de contact
Etats-Unis
- tronian.com
3,8
Bien
51 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 9 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love that I can have full control…
I love that I can have full control over the range of my supplied voltage. It's not a bad thing, but I thought the product was smaller than expected. Works well for what I want!
28 janvier 2026
Hi it is now wed.25/2,have not received…
Hi it is now wed.25/2,have not received my order, tracking only up to 4/2 & no more.AUS.POST REPLY, SENDER needs to track parcel from your end .regards peter. P.s. 😟
27 janvier 2026
Never received a tracking number or…
Never received a tracking number or shipment confirmation email.
26 décembre 2025
Over one hour trying to check out and no answers
Over one hour trying to check out. Costumer service goes out of the way not to answer questions. Coupon promised for signing up is never sent and costumer service wont answer inquiries about that either.
27 décembre 2025
Avis spontané
notsogood
u took a very simple process an made it way to difficult, settings don't even work.not for me
26 novembre 2025
Useless
I boght TWO gammatrons from you BOTH broke You refused to fix or replace one You told me to send a video etc You should stand stand behind your product without all the BS
25 novembre 2025
Great product
Great product, love all the adjustments you can make and the puff counter! Also wonderful customer service and quick delivery!
25 novembre 2025
Its amazing.
Its amazing.
I love this thing, it works great, it stays clean after each use, and it offers you lots of temperature control.
A must buy vaporizer for sure, it's the best one I've had so far.
23 octobre 2025
Super slow shipping...about a month
Super slow shipping...about a month! Omegatron produces extremely harsh vapor! I was ready to.go to the emergency room. So the product is useless for me and sits on my table.
Its a reminder of me to not be suckered in by hype for something less than useless.
24 octobre 2025
Avis spontané
Réponse de Tronian
Hello SR,
We’re sorry to hear about your experience. For harsh vapor or any other issues, our support team is always happy to provide troubleshooting tips and guidance to help you get the best performance from your device.
We did reach out to you directly to offer assistance and troubleshoot the vapor issue, but we didn’t hear back. If you’re still experiencing problems, please feel free to reply to our message or contact us anytime — we’re here to help and want to make sure you get the best possible experience with your device.
Best regards,
Tronian Team
Email communication was amazing
Email communication was amazing. I was notified about my purchase evey step of the way. My item came as expected and everyone has been raving about my new vaporizer. I wish they would make a travel case for it.
25 octobre 2025
Shipping notification was lacking
Shipping notification was lacking.
It's a large form with little information. It could probably be displayed more simply. Some of the field headings were white text on a light grey background making them unreadable.
Also, wish they took Apply pay. Would have made checkout easier for me.
Overall though, I am happy with the product and would recommend it.
20 octobre 2025
Great Experience!
Item as described with fast delivery. Highly recommended company and products. Thank You!
26 octobre 2025
Marvi Fixed iT
Got the Gammitron and it was being a bit tempermental. Marvi walked be through adjusting it, so it works great now.
1 juillet 2025
Avis spontané
Lisa was a great help when I needed…
Lisa was a great help when I needed help finding an order and corrected mistakes that I made. The response was and help was prompt and appreciated.
9 avril 2025
Avis spontané
Every time I chat
Every time I chat, I get great rep, like LISA. I always get me questions answered promptly and if they are not ssure of the answer, they place you on a brief hold to acquire the proper answers!
29 mars 2025
Avis spontané
these guys are a joke
these guys are a joke, multiple front cover sites - if your item gets lost in the mail, guess what , its your fault and good luck getting your money back - Proceed with caution. There recomendation, buy another and then just return the original if it ever shows up......
6 mars 2025
Avis spontané
Réponse de Tronian
Hi dear Seth,
Thank you for your feedback. We sincerely apologize for the delay and any frustration this has caused. after checking with our customer service, they confirmed We’ve contacted the courier to locate your package a few days ago, and we kindly ask for a few days while they investigate. If they are able to recover it, your parcel will be delivered to you, and we’ll keep you updated on the progress of your request under case #169804.
If the courier confirms that the package is lost, we’ll be happy to offer either a replacement or a full refund—whichever you prefer.
We truly appreciate your patience and will keep you informed as soon as we have an update.
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