True Toys Avis 

4 981
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent Service From Beginning to end. Great communication fast shipping great quality toys at a good price my Granddaughter will be Thrilled. I would highly recommend. Thank you

Noté 4 sur 5 étoiles

After a frustrating week waiting for the supplier to respond over missing parts, I received a call from from a really nice staff member this morning to confirm that my replacement parts had been post... Voir plus

Noté 3 sur 5 étoiles

As I've found is the usual with true toys (bargainmax) the value is always good price and delivery speed decent. But attention taken when packaging items is woeful. If you order anything needing a n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

With the heatwave making this whole week absolutely unbearable, we decided we want a specific inflatable swimming pool for the garden and we need it fast! Amazon didn't have it at all, eBay was coming... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,1

Tous les avis

(4 981)

761 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Do not order from here!!!!

Do not order from here! This company is shocking, ordered a balance bike which said 12 inch, no where on the description was any other size stated, arrived and wheels measured 9.5 inch. Apparently you can only return items that are unopened but how would you know it is wrong if you’ve not opened it? And even if I had not opened I’d still have to pay for a return for their listening mistake. Shocking. Will never order from here again. AVOID AT ALL COSTS. They have now changed the website without informing me any different without any other communication! I have screen shots of the description of what I purchased it and screen shots now. I would like a full refund!!!!!!

28 avril 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi,

We’re really sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback with us.

We haven’t been able to locate your order details from this review, but we’d really like the opportunity to look into this further and help put things right.

If you could get in touch with our customer service team and share your order details, we’ll happily investigate this for you.

Kind regards,
Ella

Noté 2 sur 5 étoiles

Crumpled Items poorly packed

2 of the items were shipped stuffed into the box and the backing card arrived completely crumpled. They were supposed to be gifts but look awful so now cannot be gifted. Shame as the rest was good.

27 avril 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi,

Thank you for taking the time to leave your feedback. We’re really sorry to hear that some of your items arrived in poor condition, especially as they were intended as gifts—we completely understand how disappointing that must be.

We’re unable to locate your order details from this review. Could you please contact us with your order number, full name, and photos of the damaged items? This will allow us to investigate the issue further.

I would love the opportunity to look into this further and resolve the issue for you.

Kind regards,
Ella

Noté 1 sur 5 étoiles

Iteams were damaged and ive contacted…

Iteams were damaged and ive contacted to get replacements and ive been told I can't return as there opened.

20 avril 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi,

Thank you for taking the time to leave your review.

We’re very sorry to hear about the damage to your item and for the confusion regarding the return.

We’re pleased to see that this has now been resolved. If you need any further assistance, please feel free to get in touch—we’re always happy to help.

Kind regards,
Ella

Noté 5 sur 5 étoiles

Excellent, start to finish

Excellent easy to use website, great range of items. Dispatch was so quick and email updates were great. Will 100% be using for more birthday gifts.

17 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Cheap unstable closing mechanism

I followed all instructions however as soon as I tried to collapse swing both brackets broke the bolts sheared off the hinges now totally unusable

18 avril 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi,

Thank you for taking the time to leave us a review. I’m really sorry to hear about the issue you experienced with the swing—this is not the experience we want for our customers.

We’re glad to see that this has now been resolved for you. If there’s anything else we can help with, please get in touch—we’d be more than happy to help.

Kind regards,
Ella
BargainMax Customer Service Team

Noté 5 sur 5 étoiles

Quick delivery and toys exactly as described

I placed an order for some toys on the Thursday morning and they arrived just over 24 hours later on the Friday, and that was without paying for express shipping. The website was easy to use and the toys were exactly as described and at a bargain price compared to other websites.

17 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Efficient

Fast, efficient delivery. Would have given 5 stars except for outer box packaging squashed in transit so toy box inside was damaged as well. As it’s a present would have looked better if box not damaged.
Maybe more protective packaging.
Other than that … great service thanks.

18 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Item never arrived.

Item never arrived even though I paid for next day delivery. 4 days later found out the item was being returned to BargainMax, leaving me without a birthday present for a party. I got a refund, but the company was totally unreliable.

14 avril 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.

We sincerely apologise for the delay with your delivery, especially as the item was intended as a gift. This is certainly not the level of service we aim to provide.

While we’re glad a refund has been processed, we understand this doesn’t make up for the inconvenience caused. We will ensure this is raised internally and looked into further to help prevent this from happening again.

Many thanks,
Ella
BargainMax Customer Service Team

Noté 1 sur 5 étoiles

Pretty awful

Was offered a discount code, which didn’t work, after several emails and phone calls, I was told it couldn’t be used as my item was on promotion (this was not made clear to start with). I ordered the item (girls bike) and when it arrived, the box was severely battered and taped back together by the courier, and half the bolts were missing!

13 avril 2026
Avis spontané
Logo de True Toys

Réponse de True Toys

Hi,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.

We’re especially sorry for the upset and confusion caused — this is certainly not the level of service we aim to provide.

Please reach out to our support team directly at support@bargainmax.co.uk with your order details so we can investigate this fully and put things right as quickly as possible.

We’re here to help and will do everything we can to resolve this for you.

Many thanks,
Ella
BargainMax Customer Service Team

Noté 4 sur 5 étoiles

The price was very good and delivery…

The price was very good and delivery was quick. I also enquired about a new customer code that didn’t appear as expected and the customer services response was very good and a refund was applied.
Unfortunately when the bike arrived it was the wrong size and it turned out that it was due to a mistake in their systems and they didn’t have the smaller size. This was very disappointing for my granddaughter as it meant we had to return the bike for refund and have then had to pay more to buy elsewhere but it’s one of those things that happen sometimes I suppose and the customer service staff member was very good in sorting everything out.

27 mars 2026
Avis spontané

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