Truffle & Paw Avis 364

Avoid!!
Ordered a walking set with free ID tag and a treat tin. The tin and tag arrived but no collar and lead. Have emailed, tried to contact by other means, to no avail.
The personalised tag is great, good quality but what a shame! Looking at other reviews, it appears that this company may have grown too fast too quickly and cannot cope. However, COMMUNICATION is essential. Otherwise it just appears fraudulent.
I now need to contact my payment provider to recoup the money.

I ordered a tag back in November last year which took weeks to arrive, now 2 months old the tag is falling to pieces I’ve emailed them, sent them Instagram messages and nothing no response. I ordered this based on really great views mostly. Please do not waste your money!

Ordered tag said fast service. When I ordered they did say 10 days as they were busy. It took 3 weeks. 2 emails sent and none replied to!!
Tag arrived and I am happy with it. Just be honest about delivery times and answer e mails !

Save your money and shop elsewhere. The telephone numbers aren’t readable and the communication is shockingly bad.
Very slow delivery which I wasn’t concerned about as our pup couldn’t go outside but now I have to get new tags that people can read.

Ordered a tag 21 Jan, a week later got a shipping notification but the tracking with Royal Mail remains as “we are expecting it” for over a week now. Not response whatsoever to emails asking for an update.
Will be going to my bank to recover the money if not update soon. Do not recommend, seems like a scam.

Looks like I am experiencing the same issues as other people. Order placed and received, still waiting for Royal Mail to recieve it for delivering.
Would not recommend, emails to customer service remain unanswered.

Order placed. Email saying it’s been sent via Royal Mail but tracking number says item not yet received. Sounds like this company could be a scam!!

Edit: order did arrive but it took 2 weeks. No response to emails.

Order placed on 11-Jan, on 21-Jan, still no order or update on order, email sent requesting an update, following day I received an email to state that order had been shipped (automated email, not a response to my email sent to Customer Service). Today (27-Jan) another email sent to Customer Service to request update as still no order or update from supposed carrier! No response as of yet. This is not Customer service this is non-existent service! Not happy and certainly will not be recommending!

Ordered first time a few months again and it was delayed. However, after emailing this got sorted.

Ordered again a few weeks ago hoping the first time was a genuine delay. However, no different the royal mail tracking has been stuck on we are awaiting your item (same as last time) it's been like this for over 8 days now. Emailed multiple times and no response. You can't even Facebook message them anymore. Alot of Facebook comments are mentioning the same.

No update from the company, no response from the emails.

If no response soon I will be going to the bank to recover the money.

I ordered a tag in the 27 December. I haven’t received it! I have emailed and had no response. I have sent another one just now.
This is terrible service. Does this company actually exist any more?

Placed an order 12 days ago. Nothing. Shows as being prepared. No response to 4 emails asking for an update. Now passing it to my bank to recover the money

Was recommended by a family member as we were moving house. Ordered two tags a week before the move, thinking they’d be delivered in a week no problem. Here we are over a week later. Numerous emails and instagram messages trying to change the delivery address as I saw these comments. No response and no email to say they were dispatched.

Very expensive tags, however, I wanted good ones & these people say they're the best. Ordered over 2 weeks ago. Emailed twice, contacted via their website. Absolutely no response. Extremely disappointing customer service. In fact, no customer service. Buy your tags elsewhere from a company that delivers and responds.

Finally responded after review. Tags arrived. They look great. Hopefully their customer service will now improve for others. Satisfactory resolution after a long wait.

Review altered from 1 star to 3 after communication with the company.

Thanks.

Order placed 21 October, still not received. Sent 2 emails chasing but mo response. Then received email 5 November to say been despatched. Still not received. Scam website?

Dont bother. Poor service. Ordered 2 tags weeks ago still not been dispatched.

Ordered a tag, lovely quality and colour but I could not read the numbers on it. I made contact and it was redone immediately and promptly got sent, the second was bigger and legible. Could not ask for better customer service.

Fantastic products, professional company and friendly customer service! I placed an order for my two dogs to have new dog tags after seeing an add for Truffle & Paw through Facebook. Designing my Cavalier and Border Collie's tags was simple and easy to do from my mobile. The order, dispatch and postage time was clearly stated to me before I purchased - 2 weeks from start to finish, including delivery. It arrived on time, as stated, within 2 weeks via Royal Mail Tracked and I am over the moon with happiness with my new purchases! The writing on my dogs' tags is clear, legible and they will not rust like previous metal dog tags have done. There is also no clinky annoying metal sound when my dog drinks from their ceramic bowl, as these new dog tags are silicone (or if not, feel that way).
It angers me when I read previous reviews where they've been given 1/5 stars as the delivery was "slow" when it clearly stated to me, on numerous occasions, it would be 2 weeks from start to finish. People need to have more patience and realise this is a small business trying to do well - with a fantastic product! I think people have become too impatient and are expecting Amazon Prime next-day deliveries, for an engraved and personal product. This is not Amazon Prime! Please ignore the silly 1* reviews from impatient people. These dog tags are a 5* product and I am SO happy with mine. I received updates via email on the process of my order which was reassuring, and received fast customer service when I asked where to leave good feedback (I emailed them at 8pm asking where to leave good feedback; they emailed me back at 10pm same day replying - out of office hours just to get back to me!). Thank you so much Truffle and Paw! I will be recommending you to my friends and family. One very, very happy customer! X

This company has amazing advertising and seem to be everywhere, attractive product and great ideas, HOWEVER they simply cannot deliver. Their lead times on products is unrealistic and their communication with customers is zero. I placed an order and after 2 weeks I had to contact them, to be fair they did reply promptly but also to let me know my order hadn’t even been processed yet!!! If you are prepared to wait I am sure the product is a promised, however I cancelled my order and shopped elsewhere, so cannot comment on the actual product. What a shame as there does seem to be problems at the productivity end!

Delivery a bit of an issue but in fairness, customer services did respond quickly. Not sure if I want to wait three weeks for a dog tag though. Would consider if their processes were better. Tag hangs a bit low as additional piece added.in terms of the response I would have thought my e mail to you was raising the issue of delivery problems?? I did also state clearly that customer services responded quickly so really not sure why you are disappointed.

Great customer service great product 👍