Truffle & Paw Avis 362

Edit: Initially gave 1 star but tags arrived today after waiting for over 2 months. They are really great quality, its such a shame their poor communication let them down. Hopefully they can get it sorted going forward. Would give 5 stars for quality of product.

Ordered tags weeks ago and still not received them. Sent countless emails and no reply. This is a shambles of a company. Steer clear.

I can’t give them a rating on the product as I still haven’t received it despite ordering 3 weeks ago! Not happy

Ordered 3rd of March, still not received, sent me a tracking code, when tracked says total mail are expecting it (48hour delivery) still on that now, emailed them 3 times, not replied, requested a refund through bank, if I could give 0 stars I would. Avoid them!

Ordered item and never received. Stay clear of this company they do not respond to emails either.

We have not got our purchase yet! disappointed

I still haven’t received my order after 3 weeks!

Still not received the order or had any response a month after payment

Same as everyone else. Ordered 24/02 and nothing - a month later. No response to emails or messages. Avoid.

Similar to other reviews, which I wish I’d read before ordering. Ordered 2nd March. Still not received. Delivery was meant to be within 1 week. Several emails ignored. They have provided a tracking number nearly a week ago but this is still not with Royal Mail.

If I could give zero stars I would, ordered on 3rd March, no response to emails, or social media queries.
2 days ago and email advised it had been dispatched via Royal Mail, who state sender advising they are sending the item.
Scam company, do not order!

Edit: I received the tag much later, with an apology and explanation from the company.

Order not received, no answer to messages. Ordered nearly a month ago.Wish I’d seen these reviews before ordering…

I ordered two personalized tags in February and was advised delivery would be within 1 week.
Nothing arrived and all emails I have sent chasing haven’t been replied to.
I now need to request a refund through my bank.

Ordered a tag and tin in February 2025. Stated delivery time 7-10 days but that’s weeks gone! I have sent numerous emails, left comments on their Facebook page yet no response. For almost 3 weeks they have left my status as being posted by Royal Mail. When I check this Royal Mail state they are waiting for the item. Do not buy from this company, they just don’t care they offer poor service

Do not order from this company. Ordered 19th February 2025 and still no sign.

Emailed 3 times, contacted via website form and no reply.

Requesting a full refund

Ordered in February still not received and no reply on email or social media

Ordered 23rd of Feb, had an update to say it had been dispatched on the 4th March which I was happy with! However still nothing. Emails and messages ignored.
Update.. order received 23rd March and the tag is lovely.

I have ordered from Truffle & Paw a few times over the years and, initially, I was delighted with them. Recently, their service is just abysmal, even though the products remain great quality.

A while back, the "free" treat tins were out of stock (for ages!), and customers were told that if they emailed the company, a tin would be sent out when they were back in stock. Why put the onus on the customer? Simply despatch them to those customers who never got them! I emailed them, but mine never arrived.

My recent order took ages (five weeks). It was showing as being awaiting despatch for over two weeks. When you email them, they simply never respond.

Definitely would not order from them again.

Ordered early feb

Still not received order, no response to emails or social media messages

Avoid

Avoid!!
Ordered a walking set with free ID tag and a treat tin. The tin and tag arrived but no collar and lead. Have emailed, tried to contact by other means, to no avail.
The personalised tag is great, good quality but what a shame! Looking at other reviews, it appears that this company may have grown too fast too quickly and cannot cope. However, COMMUNICATION is essential. Otherwise it just appears fraudulent.
I now need to contact my payment provider to recoup the money.

I ordered a tag back in November last year which took weeks to arrive, now 2 months old the tag is falling to pieces I’ve emailed them, sent them Instagram messages and nothing no response. I ordered this based on really great views mostly. Please do not waste your money!