TruffleMagic Avis 

451
•
TrustScore 3 sur 5

3,1

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Noté 1 sur 5 étoiles

Terrible experience when I ordered last, got a lecture in an email on how the review was unfair and damaging. Yeah don't buy from these, find another vendor. Sorry truffle magic but you're not... Voir plus

Noté 1 sur 5 étoiles

The site has been working with the DEA and other agencies building a large case and gathering information on it's customers In lieu of leniency towards Trufflemagic. Afterwhich from all devices, y... Voir plus

Noté 5 sur 5 étoiles

People need to stop talking crap about this website. If you look it says they cannot send packages to the US at the moment. Its annoying when people literally leave bad reviews about anything they can... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Orders never arrived. Be aware, I decided to try their services after the latest reviews, but in my personal experience, I order first a non tracked parcel. Still now never arrived. I opened ticke... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Aliments, boissons & tabac

Informations provenant de diverses sources externes

Magic Mushrooms can be bought easy, safe and fast online in our shop. We ship daily Monday through Thursday!


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

451 avis

5 étoiles
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3 étoiles
2 étoiles
1 étoile

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Tous les avis

(451)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Best trip ever - therapeutic and inspiring

I had a wonderful trip with a professional tripsitter: 5 hours of "therapeutic work", followed by 5 hours of visions, colors, bliss. All together I was tripping for 11 hours (Pajaritos, 52 gr.).

Very relaxing. Major issues around a breakup years ago could be resolved, deep insights, resolutions, and the best, I remember everything!

Ideal for therapeutic use especially since it's very harmonious, healing, and recollection is fantastic.

Ordered immediately more of the same for friends and family :-)

Customer service is excellent, sending it to a country within the EU is absolutely no problem.

14 avril 2021
Avis spontané
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Réponse de TruffleMagic

Hoy Jim,

We are very happy to hear about your experience with our truffles. Reviews like yours give us the energy to keep up on this business sharing love and possibilities of healing for hurt people.

We wish you all the best in your "new life" from now on.

Much LOVE,
Truffle Magic Family

Noté 5 sur 5 étoiles

Best magic truffles I've tried

Hello, I tasted your mushrooms from TruffleMagic, it is a very good and impressive experience, I ate Pandora 25g. I want to express my gratitude for your efforts. I will definitely come shopping again. thanks!

9 avril 2021
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Réponse de TruffleMagic

Hoy Maxim Sychev,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 2 sur 5 étoiles

Well this is my third review of truffle…

Well this is my third review of truffle magic I made 3 previous reviews and they keep asking for a reference number which I never received and then I can't update my review so I put my order number on the review and keep getting the same thing a refference number so truffle magic can contact me the few times I did actually get in contact with them I was treated like an idiot because I got the send off date wrong by a month which made truffle magic look even worse today marks the 6 month point since they said they sent my order off I have not received my products I had ordered which with my first order and third order total $200 u.s.d. with no product received and the run-around and refference number emails I get and get no number .don't get me wrong there products are very good tripping it's the orders that don't show up when you pay for them that I am complaining about so all is I can say it's a 50/50 shot that you may get what you order they offered a 25% off the next order as I see it they owe me my original order plus my third order before I even consider purchasing agian unless they set up a store inside the United States and I did not receive a letter from Dutch or u.s. customer so that only means one thing it was never sent in the first place and yes they do send letters out that states orders that are confiscated and the reason why I ordered other products from the continent of turkey I ordered the same day as the magic truffles and that order arrived with no problems 2 weeks after I ordered and turkey is thousands of miles away from Amsterdam so that's my experience with magic truffles

7 avril 2021
Avis spontané
Noté 1 sur 5 étoiles

Order never showed, too bad for you!

My first order was to test the waters on shipments to US, fine, got it in two weeks give or take. The second time I upped my order. I ordered on the last day of January 2021. My order was marked completed almost immediately. I noticed an update to their webpage the next day, Feb 1, that said shipping to US was suspended due to new rules. This made me wonder if I'd ever get my order and if it was ever really completed. So fast forward over two months and I still have not received it. I opened a support ticket and each communication has been politely telling me it will get there soon until finally, whoop, outa luck pal, our apologies. So the lesson here is, buyer beware.

So in reply to TM's reply to my review and comment that one star was unfair. Here's my position bro: I paid my hundred and twenty bucks or whatever and for that I received two months of polite but unconcerned lip-service from your company. Let me ask you this: if you were me would you give more than one star? TYNVM

7 avril 2021
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Réponse de TruffleMagic

Hoy Dave French, Seattle,

Thanks for your review. However, feels a bit unfair that you have received our product when you did your first order and dropped 1-star review. As we explained through our ticket system, there are risks to this business and you are also responsible. We do offer a tracking service, which can be included before checkout, so you can follow the package once it leaves our hands.

We were able to ship orders to the USA but we put the note because we knew it was for short time and we would need to find a new solution, which has been found. We soon will reopen shipments to the USA.

We are a small family business trying to provide the power of psilocybin to people out of the Netherlands where it is legal. This is a business where we all need to take some risks. We recommend all our customers to choose the Track service option so they can follow the package once it leaves out hands.

Our Terms and Conditions states:

" 12. Orders shipped without tracking will not be reshipped or refunded in case of non-delivery. Orders that are shipped with tracking are eligible for reshipment after 3 weeks (EU countries) or 6 weeks (non-EU countries). Orders that are stopped at the border (Customs) will not be reshipped or refunded."

I kindly ask you to be a little fairer in your review and remember that you have received our goods before.


Edit1:

Why have you not replied to "Find Reviewer" request?

Hope to see your reply to "Find Reviewer" soon.

All the best,

Truffle Magic Family

Noté 4 sur 5 étoiles

Fair warning UK Buyers.. Item seized at the border

I ordered from TruffleMagic but the product did not arrive. As I had never dealt with this sort of company before, I was sceptical and my assumption was either a) they kept my money and did not send it.. or b) it was lost in transit (I did not pay for tracked shipping).

I contacted them and was offered a discount code to order again, although I chose not to in the end and tried a different company instead.

Cut to 2 months later, and I get a letter through my door from the police asking me to call them regarding "items seized by border force".
They informed me that 2 packages had been seized addressed to myself (1 package from TruffleMagic, another from a different company) and would be destroyed. No further action was taken although they informed me that action would be taken in future if repeated.

To sum up, although I did not receive the product, this at least proves that TM sent it. I have no issues with them as I accept the terms and risks of making the purchase. Their customer service was also very kind and polite which I am grateful for.

29 mars 2021
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Réponse de TruffleMagic

Hoy Michael B.,

Customs interceptions happen randomly and are nothing to worry about, but this is why other truffle companies only ship within the Netherlands.

In our experience though, customs agents just send a letter saying the package has been taken and that nothing more will be done if you don't dispute the seizure.

While we do ship internationally we also clearly state it is the responsibility of the customer to research the legality of our product in their country per our Terms and Conditions.

We are a small family business trying to provide the power of psilocybin to people out of the Netherlands where it is legal. This is a business where we all need to take some risks.

Our Terms and Conditions states:

" 12. Orders shipped without tracking will not be reshipped or refunded in case of non-delivery. Orders that are shipped with tracking are eligible for reshipment after 3 weeks (EU countries) or 6 weeks (non-EU countries). Orders that are stopped at the border (Customs) will not be reshipped or refunded."

Best,

Truffle Magic Family

Noté 4 sur 5 étoiles

Absolutely fantastic service

Absolutely fantastic service, the customer service team are great and very informative people. Most of the time queries are answered within 24hrs. Confirmation of order been shipped can be a day or 2 slow which is why I can't give a full 5 stars but over all are great experience and service.

25 mars 2021
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Réponse de TruffleMagic

Hoy Emmanuel,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

Not a review but do you deliver to…

Not a review but do you deliver to Ireland ?

18 mars 2021
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Réponse de TruffleMagic

Hoy Ryan Thomas,

Thanks for your interest in our products,

Please, contact us through our webshop.

Looking forward to receive your message there.

Truffle Magic Family

Noté 5 sur 5 étoiles

Second time ordering

Second time ordering. Product turned up on time. And perfect.

Thanks again

17 mars 2021
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Réponse de TruffleMagic

Hoy Scott B.,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 4 sur 5 étoiles

Good service and product arrived fast.

Good service and product arrived fast.
Im not giving 5 out of 5 due to the current payment methods available

15 mars 2021
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Réponse de TruffleMagic

Hoy Dal,

Thanks for your support. We do appreciate it.

I hope you can understand that due to the nature of our products, it is difficult to have many payment options available but we work hard to make those available easier for our customers.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

5 Stars

5 Stars! Would give them more if I could!
Absolutely amazing customer service :)

I’m going to give them a fair and balanced review so I’ll start with the couple of negatives I came across which were minor. Firstly the website wasn’t the easiest to navigate, I was using a mobile phone so that might be why. Secondly the payment method, it wasn’t exactly straight forward to get the payment to them. I’d never payed with Bitcoin before this.

The positives far outweigh the negatives. Firstly I tried to purchase a product but didn’t send enough Bitcoin, after panicking I bought another one and was unsure what would happen to all the money I had spent on the first product. I contacted customer service and had a reply within around an hour or so, they were really helpful and told me that they would send the first order as well as the second even though I’d sent just short of the amount of Bitcoin needed.

I live in the UK and was kind of skeptical and a bit worried about ordering from them. I ordered last week on Thursday and they came today so only took 10 days to get here.

Great company, great customer service. Just need to see now if there product is great too!

13 mars 2021
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Réponse de TruffleMagic

Hoy Raul,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

What a pleasant experience

What a pleasant experience. It took me a little while to navigate my way around the website but once there the loads of information was easily accessible and very helpful. Benno and Peter were focused on providing a quality product and were available every step of the way.

9 mars 2021
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Réponse de TruffleMagic

Hoy J Dub,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

The customer service were very helpful…

The customer service were very helpful and replied very quickly. The trip was also very enjoyable and a overall positive experience.

9 mars 2021
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Réponse de TruffleMagic

Hoy Metin Balci,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. I will be buying from Truffle Magic again.
Once my payment was received, it took approximately 4 weeks for my kits to arrive, which was faster than I expected due to the pandemic and extreme weather. I was unsure about my next steps with my kits, so I sent a message asking a few questions. Within 24 hours I received a reply with detailed, step-by-step instructions on how to let the kits finish growing, harvesting, cleaning, and drying.
I feel they stand behind their products and are willing to help however they can to ensure you have an enjoyable experience with their truffles. I highly recommend and will be shopping with them again!

4 mars 2021
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Réponse de TruffleMagic

Hoy AR,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

Absolutely a pleasure to deal with

Absolutely a pleasure to deal with. Excellent communication and updates about your orders. Product well packaged and fresh on arrival, I would highly recommend using Truffle Magic. They truly are the best around, I hope to be ordering again very soon. Keep up the brilliant work Truffle Magic. 10/10

3 mars 2021
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Réponse de TruffleMagic

Hoy Jay Hall,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

Very nice doing business with them

Very nice doing business with them, I first ordered magic truffles which took about two to three weeks to arrive in the UK untracked delivery and after two weeks I ordered a mushroom grow kit with tracked delivery for an extra fee as I didn't want to wait too long and it came within a week from the day of ordering, shrooms are growing now and everything is going fine, thank you trufflemagic

2 mars 2021
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Réponse de TruffleMagic

Hoy SSNuk,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

Such a joy from start to end

Such a joy from start to end,
Once you sort out bitcoin (which can be a faff) you’re in good hands and you won’t be disappointed.
2nd time purchaser and went with Atlantis grow kit and I got so much yield I had to dry the rest and store in an airtight container of which I still have some left from 6 weeks ago and they are still just as good as new.
I found out how best to treat the remaining truffles from the Truffle Magic Family.
They are first class and you can tell they care to make sure everything is cool for their customers.
I can’t recommend them highly enough.

26 février 2021
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Réponse de TruffleMagic

Hoy Rudi,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

Awesome customer experience and awesome…

Awesome customer experience and awesome product. Have been discreet trustworthy and supportive of this journey. Love them ❤️🙏🏻☮️

24 février 2021
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Réponse de TruffleMagic

Hoy Mary Jones,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

first time truffle-er here

first time truffle-er here. got my order, customer service was great despite my lack of patience. they came wet. we'll see :D thanks!

18 février 2021
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Réponse de TruffleMagic

Hoy Stephans Nichols,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

Trufflemagic

Very positive experience dealing with this company. Customer service is top notch and product is of excellent quality. Couldn't recommend more highly!

17 février 2021
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Réponse de TruffleMagic

Hoy Junk email,

Thanks for your support. We do appreciate it.

One Love!

Truffle Magic Family

Noté 5 sur 5 étoiles

People need to stop talking crap about…

People need to stop talking crap about this website. If you look it says they cannot send packages to the US at the moment. Its annoying when people literally leave bad reviews about anything they can like bitcoin etc aswell , when it doesn't really have anything to do with the websites features. This is the best website I've seen in a while and one of the only ones I've seen that sends already inoculated grow kits of pretty much any species of cubensis all around Europe to make sure everyone who can possibly enjoy the magic can do so. This website deserves a 5 star review no doubt .

6 février 2021
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Réponse de TruffleMagic

Hoy MagicalMycology,

Thanks for your support!

We believe that not everyone understands what they are buying, many customers still compare us to Amazon, unbelievable but they do.

We work very hard and put a lot at stake but some people do not care as soon as they have what they want. It is indeed sad to be accused wrongly when you are giving your best. However, we will not let this put us down but to the opposite, we will work harder than ever.

All the best,
Truffle Magic Family

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