I would really appricialte Rabeeca.I lost my electrolytes buddle and she help me, she provide good customer service,quickly sorted all. I would relly appriciated her dealing and sorted really nicely.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Love the products. Great delivery and customer service. Some products were out of stock, so not able to order those. I would love it if you would start making the Spicy Carrot Soup again please!!
L'entreprise a répondu
Poor range of products, I don’t like the soups, but the shakes are ok. The banana porridge is lovely & pretty consistent, but the morning porridge is very hit & miss with consistency, even with sa... Voir plus
L'entreprise a répondu
I always keep a few Habitual shakes, porridges and soups in the cupboard and will often substitute a meal for one. All the way through my Habitual Course, i never once felt hungry and, porridge espec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Habitual
Écrit par l'entreprise
Type 2 diabetes reversal and prevention programmes that combine behaviour change with nutritional treatment.
How does Habitual work?
1. Select a plan. Just visit our website and take a read of our plans to find the one for you.
2. Complete your assessment. To get setup you’ll need to complete a quick 5 minute assessment to check our programme is right and safe for you.
3.Start your health journey. Once your order arrives you’ll be on your way to completing your health journey
What do I get from Habitual?
At Habitual, we understand the importance of a comprehensive approach to health and weight management. That's why we offer a range of plans tailored to meet your needs.
Our TDR (Total Diet Replacement) plans provide delicious and nutritious meals that not only help with weight loss but also support blood sugar control. Alongside this, we have medication programmes that include GLP-1s, which have shown promising results in managing weight loss.
How is Habitual different?
What really makes us different, is that by choosing any of our programmes, you will not only receive the necessary support from our dedicated Patient Support team but also have the opportunity to join our wonderful community.
The Habitual community is comprised of people who are on their own health journeys, allowing you to connect, share experiences, and learn from others who are working towards a similar goal.
We’re all about being with you for your journey, so we don’t just deliver your order and leave everything up to you, we’re always here to help.
Don't wait any longer to take control of your health. Join us at Habitual and embark on a journey towards better health and improved well-being.
Coordonnées de contact
25 Eccleston Pl, London, SW1W 9NF, London, Royaume-Uni
- hello@tryhabitual.com
- tryhabitual.com
4,5
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love the app and the information ect…
I love the app and the information ect but feel there's not as much variety in flavours of products .Also some flavours have been sold out so limits you even more but everything else is really good
10 juin 2025
Réponse de Habitual
Hi Emma,
We’re so glad to hear that you’ve been enjoying the app! 😊
As Spiced Carrot Soup and Chai Shakes are currently out of stock, we’ve added two new flavours — Cappuccino Shake and Leek & Potato Soup — so you’ll still have 10 delicious options to choose from.
Best,
The Habitual Team
There totally differnt from the…
There totally differnt from the products i was sent last time.The packets are smaller, the porrage is horrible now! The shakes are differnt and they dont mix as easly as b4. Totally gutted..it was workimg so well for me till now.
23 mai 2025
Avis spontané
Réponse de Habitual
Hi Claire,
Hope you're well.
Thank you for taking the time to share your experience and we're sorry to hear that you do not enjoy our new formulation didn’t meet your expectations, especially after such a strong and positive start.
We completely understand how disappointing it must have been to face changes that disrupted your progress and enjoyment. While our products are expertly formulated to be nutritionally balanced, convenient, and palatable for as many people as possible, we also recognise that taste and texture are personal.
A member of our care team has been in touch to help resolve this, and we’d love to support you in exploring other flavour options that might be a better fit. You can always view the full range and customise your future orders on our website to suit your preferences.
Best,
The Habitual Team
Disliked increased sugar in chocolate…
Disliked increased sugar in chocolate and strawberry shakes. Flavour also changed.
Chai shake never in stock
17 juin 2025
Réponse de Habitual
Hi RJ,
As Spiced Carrot Soup and Chai Shakes are currently out of stock, we’ve added two new flavours — Cappuccino Shake and Leek & Potato Soup — so you’ll still have 10 delicious options to choose from.
We also understand that some have noticed differences in taste or texture. Please know that the new recipes were carefully tested to ensure broad appeal and improved palatability. While we recognise they may not be exactly what you're used to, they were developed to better meet the needs of a wider range of participants.
Best,
The Habitual Team
Réponse de Habitual
Hi Anwar,
Thank you for your review. 😊
Best,
The Habitual Team
Good service
These products are very good. Unfortunately there isn't a big variety for NHS patients. Not a lot of flavours choices. But the products are quite nice.
16 juin 2025
Réponse de Habitual
Hi Abel,
Hope you're well.
Thank you for taking the time to write this review. We're so glad to hear you're enjoying our products! We understand that flavour variety is important, and we're working very hard to provide more options for all to enjoy. In the meantime, we really appreciate your patience and support.
Best,
The Habitual Team
I find the soups/shakes and porridge…
I find the soups/shakes and porridge which I’ve ordered very palatable even after 8 weeks. However I think it’s quite shambolic that certain items are out of stock for several weeks. You are supplying people on the diabetes reversal programme who are having 4 products per day for at least 12 weeks . It’s very repetitive having the same soup flavours almost day after day when we’re down to just 3 types.
16 juin 2025
Réponse de Habitual
Hi Judy,
Hope you're well.
Thank you for your feedback and we're so glad to hear you're enjoying the products! We understand that flavour variety is important, and we're actively working to expand our range.
In the meantime, we really appreciate your patience and support.
Best,
The Habitual Team
Very happy with the service- especially…
Very happy with the service- especially my advisor Demi, who has been very supportive and willing to listen and answer my queries, which has helped me to keep going until I complete the course. Thanks
18 juin 2025
Réponse de Habitual
Hi Chris,
Hope you're having a great week!
Thank you for taking the time to write this review. We appreciate your feedback and continued support.
Best,
The Habitual Team
Réponse de Habitual
Hi Diane,
Hope you're having a great week.
Thank you for your review. We're glad to hear you've enjoyed our services. 😊
Best,
The Habitual Team
Youvery well done lll you would
You did what you said you would
And you did it well
Thank you!
13 juin 2025
Réponse de Habitual
Hi Alan,
Hope you're having a great week.
Thank you for taking the time to write this review. We appreciate your feedback.
Best,
The Habitual Team
Order from Habitual and received order…
Order from Habitual and received order within two days. Really happy with service.
13 juin 2025
Réponse de Habitual
Hi Karen,
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
The support is good
The support is good, informative, and caring.
The products do what they are supposed to and have given me positive results.
The resources, booklet, phone app, scales and blood glucose monitor were on point.
Thank you so much
5 juin 2025
Réponse de Habitual
Hi Francesca,
Hope you're having a great day.
Thank you for taking time to write this review. We appreciate your feedback.
Best,
The Habitual Team
Great products
I have really enjoyed the products, it does really work even though it’s tough to start with.
Would recommend to anyone who want a reset into healthy eating. The app is a great tool, and helps you progress through the tough phases.
5 juin 2025
Réponse de Habitual
Hi Leanne,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
Simon hussey
The support has been great. Wish some of the shakes were more available though
11 juin 2025
Réponse de Habitual
Hi Simon,
Hope you're having a great day.
Thank you for taking the time to write this review. We appreciate your feedback.
Best,
The Habitual Team
Quick delivery and delivered on time.
Quick delivery and delivered on time.
Disappointed a lot of items were out of stock
9 juin 2025
Réponse de Habitual
Hi Karen,
Hope you're having a great day.
Thank you for taking the time to write this review we appreciate your feedback.
Our team is working very hard to produce all of our products as quickly as possible. Please reach out to our care team at hello@tryhabitual.com.
Best,
The Habitual Team
Réponse de Habitual
Hi there,
Hope you're having a great Friday!
Thank you for taking the time to write this review. We appreciate your feedback. We're sorry to hear you did not enjoy any of the flavours you picked.
Please reach out to us at Hello@tryhabitual.com to try any of our other flavours. Look forward to hearing from you.
Best,
The Habitual Team
Mounjaro +++++ lifestyle & exercise added
Clear information with a really user friendly app & great support & resources. They include a pure gym membership with the monthly cost and are as much about the lifestyle support as the medication. Feels like the road to sustainable success & they are with you 100%
25 mai 2025
Avis spontané
Réponse de Habitual
Hi Lorna,
Hope you're having a great Friday.
Thank you for taking the time to write this review. We love to hear about your experiences because we've designed every part of our programme with your journey and development at the centre.
Best,
The Habitual Team
Best,
The Habitual Team
My experience has been amazing from the…
My experience has been amazing from the start and the young lady that looks after me has been an absolute pleasure and so very helpful
2 juin 2025
Réponse de Habitual
Hi Sid,
Hope you're having a great Friday.
Thank you for taking the time to write this review. 😊
Best,
The Habitual Team
Outstanding product and service
Hi there,
I have been using Habitual food products for the last 18 months whenever I feel I need to control my diet. The products are superb, with numerous flavours for variety.
I recently had trouble with a royal mail delivery which was no fault of habitual and once I contacted them they were straight into action.
Rebecca has been absolutely fantastic in chasing my outstanding order and kept me informed at every step 👏🏻👏🏻
I would recommend Habitual for the products and team they provide.
10 juin 2025
Avis spontané
Réponse de Habitual
Hi Norman,
Hope you're having a great day.
Thank you for taking the time to write this review. Your feedback helps us keep patient safety and care at the heart of our mission.
Best,
The Habitual Team
Lack of communication, it feels as though no one is available beyond their website.
I ordered my first set of products for the total diet replacement in April 2025. I chose the vegan option, which included banana porridge, green vegetables, spiced carrot soup, and vanilla shake. The first batch was excellent, and I really enjoyed the products. I started the program with great motivation and achieved a lot in the first month. However, when I ordered my second month's supply, I experienced a significant setback in my program. I will explain why.
1- The spiced carrot soup I ordered for my second month was out of stock, and it still is. As a replacement, I chose the leeks and potatoes soup, which I had never tried before and had no other alternatives to consider. Unfortunately, this soup tastes awful—earthy and grainy—which made it very difficult for me to enjoy. Eventually, I had to stop eating it, and now, with the assistance of the Oviva team, I am switching to a different meal replacement. This situation is far from ideal and has been a significant setback for my program.
2- The taste and texture of the green vegetable soup have changed in the new batch; it has become earthy and grainy. However, it is not as bad as the leek and potato soup.
3- The texture of the porridge has changed drastically. Once prepared, it is now more glue-like and does not provide a pleasant feeling. Additionally, the taste has worsened as well.
Overall, I had a great experience during the first month. However, my second-month order brought about unannounced changes that negatively impacted my program.
4 juin 2025
Réponse de Habitual
Hi Riz,
Hope you're well.
Thank you for taking the time to share your experience. We’re sorry to hear your second-month order didn’t meet your expectations, especially after such a strong and positive start.
We understand how disappointing it must have been and while our products are expertly formulated to be nutritionally balanced, convenient, and palatable for as many people as possible, we recognise that taste and texture are personal. Your feedback is really valuable in helping us improve.
A member of our care team has reached out to help resolve this. We’d love to support you in exploring other flavour options that might be a better fit. You can always view the full range on our website and learn how to customise your future orders to suit your preferences.
Best,
The Habitual Team
Réponse de Habitual
Hi Mrs Cheryl,
Thank you for your kind words. We're thrilled you had a great experience with us. 😊
Best,
The Habitual Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.