I realized my subscription from ROVINA was arriving monthly and requested it to stop as I had enough product . My email was answered very quickly and the necessary adjustments to my subscription we... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
my capsules are pale orange and look diluted. Not the colour shown in ads or even on packaging? It says one gel per day and it’s 12mg but I just read on another review they agree they only contain 3m... Voir plus
L'entreprise a répondu
First of all the response time was almost immediate which I appreciate. The first time I had an issue they resolved it and the second time I had an issue they came thru again. Thank you again for bein... Voir plus
L'entreprise a répondu
I’m giving 5 stars for Arlyn, the person that helped me today. This person was so kind & genuinely caring about my experience. If I come back to using your product, it’s because of Arlyn. Regarding th... Voir plus
L'entreprise a répondu
4,3
Excellent
600 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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my capsules are pale orange not red!!
my capsules are pale orange and look diluted. Not the colour shown in ads or even on packaging? It says one gel per day and it’s 12mg but I just read on another review they agree they only contain 3mg astaxanthin per gel and to get 12mg a day you need to take 4 gels!! This is not on the packaging anywhere!!! Had to cancel credit card to stop recurring deliveries!! Nightmare
5 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Alli,
Hi, we're sorry to hear about your experience and appreciate you taking the time to share your feedback. We'd like to clarify that each softgel contains 3 mg of astaxanthin, and the recommended daily serving is 4 softgels, providing a total daily dosage of 12 mg. The serving instructions are included on the product label. We apologize if this wasn't as clear as it could have been. Unfortunately, we're unable to locate your account based on your review. Please contact us at info@tryrovina.com, and our team will be happy to review your order and address your concerns. We look forward to assisting you.
The Rovina Support Team.
Jean was very helpful and responded…
Jean was very helpful and responded quickly. Great customer service!
3 juillet 2026
Avis spontané
Réponse de Tryrovina
Hi Latisha,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Jean was able to assist you promptly and provide great customer service. We'll be sure to share your kind words with Jean. We truly appreciate your support and look forward to serving you again!
The Rovina Support Team.
Marketing integrity
I’m giving 5 stars for Arlyn, the person that helped me today. This person was so kind & genuinely caring about my experience. If I come back to using your product, it’s because of Arlyn. Regarding the company, I would give 2 stars. Honestly, your marketing is very misleading to sell your product with the consumer believing it’s enough for 1 month and it’s only for 2 weeks. Can you tell me the logic behind this? It now costs $60 vs $30. I take many supplements but never have I purchased one that has only enough for 15 days. I did originally purchase buy 1 get 1 BUT then with my subscription I only get 1 for the same price. Not a good deal! Your product might be really good but those behind your marketing lack integrity.
16 juin 2026
Avis spontané
Réponse de Tryrovina
Hello Rosemary,
Thank you for your thoughtful feedback. We're delighted to hear that Arlyn made such a positive impact on your experience, and we'll be sure to share your kind words with her.
We're also sorry to hear about your concerns regarding our product quantity, pricing, and subscription. We appreciate your honest feedback and will share it with our team as we continue working to improve our customer experience.
Thank you again for taking the time to leave a review.
The Rovina Support Team.
I haven’t received the product I paid
I haven’t received the product I paid, I don’t know if this is a scam, I paid on June 11, I m tired of writing mails to roving, this is frustrating! This is ridiculous, I need my order delivered in my home in Colombia.
11 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Mauricio,
Hi, we're truly sorry to hear about your experience and understand how frustrating this delay has been. We sincerely apologize for the inconvenience. Our team has already reached out to you via email to assist and provide an update regarding your order. Please check your inbox (and spam/junk folder if needed), and we'll continue working with you until this is resolved. Thank you for your patience.
The Rovina Support Team.
I realized my subscription from ROVINA…
I realized my subscription from ROVINA was arriving monthly and requested it to stop as I had enough product .
My email was answered very quickly and the necessary adjustments to my subscription were made as well as a sizeable discount from the order in transit .
Arlen’s help was seamless and prompt .
Love your product !
3 juillet 2026
Avis spontané
Réponse de Tryrovina
Hi Ronald,
Thank you so much for taking the time to share your experience! We're delighted to hear that you're enjoying Rovina and that we were able to find a solution that worked well for you.
It was my pleasure to assist you by adjusting your subscription to better fit your needs and providing a discount on your current order. Your kind words truly mean a lot, and I'm grateful for the opportunity to help.
We sincerely appreciate your support and your trust in Rovina. If you ever need anything in the future, please don't hesitate to reach out, we're always here to help.
Wishing you continued wellness, and thank you again for being a valued member of the Rovina family!
The Rovina Customer Support
Thank you for your help
Thank you for your help. This can’t be an easy job, but I found that you were very helpful and considerate.. thank you Gen. I’M GIVING YOU FIVE STAR REVIEW..
3 juillet 2026
Avis spontané
Réponse de Tryrovina
Hi Jackie,
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience.
We're delighted to hear that Gen was able to assist you with care, patience, and consideration. Customer satisfaction is our top priority, and your kind words mean a great deal to our team.
Thank you again for your support and for your 5-star review. If you ever need anything in the future, please don't hesitate to reach out, we're always here to help.
The Rovina Customer Support
This is exactly what they said that it is
Thought I was going to have to go through dialysis and then I tried your product and it really works.
2 juillet 2026
Avis spontané
Réponse de Tryrovina
Hi Mark,
Thank you so much for sharing your experience. We're truly grateful to hear that our product has made such a positive difference for you. Stories like yours mean a great deal to our team.
We wish you continued health and wellness, and if you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for trusting us and for taking the time to leave your review!
The Rovina Support Team.
Ralph was 100% helpful and answered my…
Ralph was 100% helpful and answered my enquiry immediately and professionally in every way which made my experience acceptable.
I would highly recommend your company and give Ralph a pay rise 🤗
1 juillet 2026
Avis spontané
Réponse de Tryrovina
Hi Claire,
Thank you so much for taking the time to share your kind feedback!
We're delighted to hear that Ralph was able to assist you promptly and professionally, making your experience a positive one. We'll be sure to pass your wonderful comments along to him, including your suggestion for a pay rise! 😊
Your recommendation means a great deal to us, and we truly appreciate your support. If you ever need assistance again, we're always here to help.
The Rovina Support Team
First of all the response time was…
First of all the response time was almost immediate which I appreciate. The first time I had an issue they resolved it and the second time I had an issue they came thru again. Thank you again for being so helpful and responsible with your actions. I will be ordering from you again believe me.
1 juillet 2026
Avis spontané
Réponse de Tryrovina
Hi Ana,
Thank you so much for your wonderful review!
We're delighted to hear that our team was able to assist you promptly and resolve your concerns both times you reached out. Providing responsive, reliable support is always our goal, and it's incredibly rewarding to know we've earned your trust.
We truly appreciate your kind words and are grateful for your continued support. We look forward to serving you again on your next order!
The Rovina Support Team
Réponse de Tryrovina
Hi Greg,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a pleasant experience with Gem. We'll be sure to share your kind words with her—they'll mean a lot.
We truly appreciate your support and are grateful for the opportunity to assist you. If you ever need anything in the future, we're always here to help.
The Rovina Support Team.
I want to recognize Jean
I want to recognize Jean, Customer Support Specialist at Rovina, for providing truly exceptional customer service. From beginning to end, she treated me with kindness, patience, and genuine professionalism. She listened carefully to my concerns, answered every question thoroughly, and made sure I felt supported throughout the entire process.
Jean went above and beyond to provide elite customer care, and it’s rare to find someone so dedicated to ensuring a positive customer experience. Her compassion, attention to detail, and commitment to helping customers reflect the very best of Rovina. She is a tremendous asset to the company, and I sincerely appreciate everything she did for me.
Thank you, Jean, for setting such a high standard for customer service!
30 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Ro,
Thank you so much for taking the time to share such a thoughtful 5-star review. We’re truly grateful for your kind words and delighted to hear that Jean provided you with the level of care and support you deserved.
We’ll be sure to share your wonderful feedback with Jean. She takes great pride in helping our customers, and we're glad she was able to make a positive difference in your experience.
Your feedback means a great deal to us, and we appreciate the opportunity to assist you. Thank you again for your trust and support.
The Rovina Support Team.
Arlyn from ROVINA really helped me a…
Arlyn from ROVINA really helped me a lot today, thank you
30 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Joey,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Arlyn was able to assist you and make your experience a positive one. We'll be sure to share your kind words with her, they'll mean a lot.
We truly appreciate your support and are always here if you need any assistance in the future.
The Rovina Support Team.
Thank you Jean for your fast and kind…
Thank you Jean for your fast and kind service. It truly is appreciated. Maybe if the site was easier for me you would not have had to intervene. Thanks again.
30 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Ufford,
Thank you so much for your kind 5-star review! We're delighted to hear that Jean was able to provide you with fast and caring support. We'll be sure to share your thoughtful feedback with her.
We also appreciate your comments about our website. Feedback like yours helps us identify opportunities to improve the experience for all of our customers, and we'll certainly take it into consideration.
Thank you again for your support, and we wish you all the best!
The Rovina Support Team.
Kat was quick
Kat was quick, courteous, professional and resolved the matter to my complete satisfaction. I greatly appreciate Kat's assistance.
30 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Gerald,
Thank you so much for taking the time to share your experience!
We're delighted to hear that Kat was able to assist you quickly, professionally, and to your complete satisfaction. Your kind words mean a great deal to our team, and we'll be sure to pass your feedback along to Kat.
We truly appreciate your support and thank you for choosing Rovina. If there's ever anything else we can help you with, please don't hesitate to reach out.
The Rovina Support Team
I really appreciated the prompt service…
I really appreciated the prompt service and attention paid to my situation by Arlyn the agent who helped me. Thank you so much for your service.
30 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Erin,
Thank you so much for taking the time to share your experience!
We're delighted to hear that Arlyn was able to provide prompt service and give your concern the attention it deserved. Your kind words mean a great deal to our team, and we'll be sure to share your feedback with Arlyn.
Thank you for choosing Rovina. If there's ever anything else we can assist you with, please don't hesitate to reach out.
The Rovina Support Team
If I were able to give a negative…
If I were able to give a negative review, I would. My order went all over Minnesota, and even North Dakota. I attempted to both call and email Rovina to discuss this matter, but they don't answer their phone, and you can't leave a message because the voicemail is full. In the alternatives, I emailed Rovina three times. Never once did I get a response. Rovina has my correct address in my account, however, they did not send it to my address.They sent it to someplace in Pequot Lakes, MN. It went to a po box. They still do not answer their phone, and they have yet to reply to 1 of my emails. I don't recommend that anybody order Astaxanthin from Rovina.
**They responded to my review, saying I could email. Did you not read my review? I emailed no less than three times with no response.
**Also, I spoke with USPS. I wasn't informed that was the address you gave them. They were terribly confused by the tracking information
Which had it going to pequot lakes, where it was eventually delivered, a number of times. It was also in brainerd, at least twice; saint paul, at least twice; waite park, at least twice; and even in west fargo, which is five miles from my apartment.
27 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Jean,
Thank you for updating your review. We sincerely apologize that your experience did not meet your expectations.
We have already reached out to you directly by email to address your concerns and provide a resolution. After reviewing your order and tracking information, we also processed a full refund as a gesture of goodwill.
We understand how frustrating the tracking updates were. Once a package is accepted by the carrier, the routing and delivery scans are managed by the shipping provider and can sometimes appear confusing. Even so, we recognize the inconvenience this caused and regret your experience.
We appreciate your feedback and hope you'll review the email we've sent. If you have any additional questions or concerns, simply reply to that email, and we'll be happy to continue assisting you.
The Rovina Support Team.
Great customer service
Great customer service. I accidentally had my order going to the wrong address and Miya was able to correct it for me in record time.
30 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Ria,
Thank you so much for your wonderful review!
We're thrilled to hear that Miya was able to quickly update your shipping address and resolve the issue in record time. Providing fast, accurate, and reliable support is something we strive for every day, and we're delighted that Miya could make your experience a positive one.
We'll be sure to share your kind words with Miya, they'll mean a lot to her!
Thank you for choosing Rovina. If you ever need anything else, we're always here to help.
The Rovina Support Team.
Communication was successful
29 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Michelle,
Thank you for your 5-star review! We're glad to hear that our communication met your expectations. We truly appreciate your feedback and your patience throughout the process. If you ever need any assistance, our team is always here to help.
The Rovina Support Team.
Great product and followup
My contact Jean at this company went above and beyond to assist me. This company not only produces a great product but also has great employees!!!!
29 juin 2026
Avis spontané
Réponse de Tryrovina
Hi Amalia,
Hi Amalia,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience with Jean. We'll be sure to share your kind words with her, they'll mean a lot.
We're grateful for your trust in Rovina and are thrilled that you're enjoying both our product and the support you received. If you ever need anything in the future, we're always here to help.
The Rovina Support Team.
Bash handle my request fast and…
Bash handle my request fast and professional great customer service thank you bash for all you do
29 juin 2026
Avis spontané
Réponse de Tryrovina
Hi, Kadejah.
Thank you for your amazing 5-star review! We're so glad we could handle your request quickly and provide the great customer service you deserve. We truly appreciate your support and look forward to helping you again. Have a wonderful day
The Rovina Support Team.
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