Arlyn was fantastic so quick and responsive, empathetic and followed through asap. I have Never had a response as fast as this and handled so quickly and so well. Thank you so much Arlyn. CS Team Lead... Voir plus
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Lisez les avis des autres
I realized my subscription from ROVINA was arriving monthly and requested it to stop as I had enough product . My email was answered very quickly and the necessary adjustments to my subscription we... Voir plus
L'entreprise a répondu
my capsules are pale orange and look diluted. Not the colour shown in ads or even on packaging? It says one gel per day and it’s 12mg but I just read on another review they agree they only contain 3m... Voir plus
L'entreprise a répondu
First of all the response time was almost immediate which I appreciate. The first time I had an issue they resolved it and the second time I had an issue they came thru again. Thank you again for bein... Voir plus
L'entreprise a répondu
4,3
Excellent
602 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very Good product and customer service…
Very Good product and customer service were Very caring and helpful and quick response!! Thank You So Much For Everythjng !! 😊
20 mai 2026
Avis spontané
Réponse de Tryrovina
Hi There,
Thank you so much for your kind words and support!
We’re truly happy to hear that you’re enjoying the product and that our customer service team was able to provide caring, helpful, and quick assistance. Your satisfaction means a lot to us, and feedback like this motivates us to continue providing the best experience possible.
Thank you again for choosing Rovina!
The Rovina Support Team.
i would have liked to of had this dealt…
i would have liked to of had this dealt with in a more timely fashion, also the ingredients easier to see so i wouldn't have made the mistake of purchasing them in the fists place. thanks for finally getting this done!
26 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Jeanine,
Thank you for your honest feedback, and we sincerely apologize for the delay in resolving your concern. We also appreciate your comments regarding the ingredient visibility, as we understand how important clear product information is when making a purchase decision. Your feedback will be shared with our team as we continue working to improve both our service and product experience. We’re glad we were able to assist in the end, and we truly appreciate your patience throughout the process.
The Rovina Support Team.
Amazing company
Amazing company. Very professional to deal with. Would highly recommend. Quick service
27 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Belinda,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with our team and service. Your recommendation truly means a lot to us. We appreciate your support and look forward to serving you again in the future!
The Rovina Support Team.
Very nice and good company.
Very nice and good company.. there products are top notch
15 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Jackie,
Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with both our company and products. Providing top-notch quality and excellent service is always our goal. We truly appreciate you being part of our community!
The Rovina Support Team.
Prompt response and courtesy
Arlyn gets high scores in prompt response and courtesy! Very impressed with customer service with this company and I have had no side effects from the product, which is unusual for me.
26 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Dede,
Thank you so much for your wonderful review and kind words!
We're truly happy to hear that you were impressed with our customer service and that you’ve had a positive experience with the product without any side effects. Your feedback means a lot to us and is greatly appreciated.
It was a pleasure assisting you, and we’re grateful to have you as part of the Rovina family. Please don’t hesitate to reach out anytime if you need further assistance.
The Rovina Support Team.
Prompt and understanding Customer…
Prompt and understanding Customer Service.
That's the key to a successful business
I feel comfortable doing business with them
Janes help was the personal that you wish every company provided. Thx.
24 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Geraldine,
Thank you so much for your kind words and support! We're truly happy to hear that you felt comfortable doing business with us. Providing prompt, understanding, and personalized customer service is always our goal. We’ll be sure to share your feedback with Jane, she’ll be delighted to know she made such a positive impact. Thanks again for choosing us!
The Rovina Support Team.
why is a product "made in the USA" shipped from WUHAN China?
This product was shipped from China when I was Informed it was made in the USA????.However after questioning this m money was returned very quickly
15 avril 2026
Avis spontané
Réponse de Tryrovina
Hi Steven,
We sincerely apologize for the confusion and frustration this experience caused you, and we completely understand why seeing a shipment update connected to China would raise concerns after believing the product was made in the USA. Your trust is very important to us, and we truly appreciate you bringing this to our attention.
Rovina is a U.S.-based brand, with our business operations handled from South Carolina. Our Astaxanthin supplement is manufactured in the United States in a GMP-certified facility while following strict quality and safety standards.
That said, some international logistics hubs or shipping partners may be involved during the shipping and transit process, We understand how this may have appeared misleading, and we appreciate the opportunity to clarify it.
We’re also very glad we were able to respond quickly and process your refund promptly after you reached out. Customer satisfaction and transparency are extremely important to us, and feedback like yours helps us continue improving our communication moving forward.
Thank you again for sharing your experience with us, Steven. We genuinely appreciate your feedback and the chance to address your concerns.
The Rovina Support Team.
Kat was super helpful Better than any…
Kat was super helpful Better than any other!
24 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Larry,
Thank you so much for your wonderful feedback! We're thrilled to hear Kat was able to help and provide such a great experience. We truly appreciate your support and kind words!
The Rovina Support Team.
I honestly love this product I will be…
I honestly love this product I will be purchasing again soon
4 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Sonia,
Thank you so much for your amazing feedback!
We’re absolutely thrilled to hear that you love the product and plan to purchase again soon. Your support truly means a lot to us, and we’re so happy to be part of your wellness journey.
We can’t wait to serve you again soon. Thank you for choosing Rovina!
The Rovina Support Team.
Jean was timely and very professional…
Jean was timely and very professional and courteous.
21 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Liz,
Thank you so much for your kind feedback!
We’re very happy to hear that Jean provided timely, professional, and courteous support. We’ll be sure to share your wonderful comments with her.
We truly appreciate your support and thank you for choosing Rovina!
The Rovina Support Team.
My experience was good
My experience was good. My issue was handled promptly and professionally.
21 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Monica,
Thank you for sharing your experience with us!
We’re happy to hear that your issue was handled promptly and professionally. Providing efficient and supportive service is very important to us, and we truly appreciate your feedback.
Thank you for choosing Rovina!
The Rovina Support Team
I want to personally thank Angelie for…
I want to personally thank Angelie for taking care of my problem and cancelling my account. Trying to get people from different companies to respond back to me is rare these days. Thank you so much Angelie.
21 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Michele,
Thank you so much for your kind words and thoughtful feedback. We truly appreciate you taking the time to share your experience.
I’m very happy to hear that Angelie was able to assist you promptly and take care of your concern. Providing responsive and helpful support is very important to us, and your message will surely mean a lot to her.
We sincerely appreciate your patience and support, and we’re grateful we had the opportunity to assist you.
The Rovina Support Team
Outstanding customer service!!
21 mai 2026
Avis spontané
Réponse de Tryrovina
Hi SGB,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a positive experience with our customer service team. Providing outstanding support and making sure our customers feel valued is always our goal.
We truly appreciate your support and look forward to assisting you again whenever needed!
The Rovina Support Team.
Jodi and Jean of the Rovina Support…
Jodi and Jean of the Rovina Support Team Answered all my questions and provided clear direction on the steps of the process for obtaining a full refund of the product I ordered.
21 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Bob,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that Jodi and Jean were able to answer all your questions and provide clear guidance throughout the refund process. Our team always strives to make every interaction as smooth, transparent, and helpful as possible.
Your kind feedback is truly appreciated, and we’ll be sure to share your message with both Jodi and Jean.
The Rovina Support Team.
47 Days!
47 days never received the item. They say they refunded my account, can’t tell. I do believe this is a scam site. Plus on the tracking is all fake. SCAM! SCAM! SCAM!👿
21 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Odray,
We’re sorry to hear about your experience and understand how frustrating the delay has been. After reviewing your account, we can confirm that a full refund for this order was successfully processed on April 29, 2026, back to your original payment method.
Please note that shipping delays can occasionally occur while packages are in transit with the carrier, which is unfortunately outside of our control. However, we want to assure you that we are a legitimate business, and we always work to resolve issues for our customers as fairly and quickly as possible.
If you are unable to locate the refund, we recommend checking with your bank or payment provider, as processing times may vary depending on the institution.
We truly appreciate your feedback and the opportunity to clarify the situation.
The Rovina Support Team.
Great product
Great product! Great customer service! Jean was a pleasure to work with.
21 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Jennifer,
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’re enjoying the product and that you had a great experience with our customer service.
We’ll be sure to share your compliments with Jean , she’ll be very happy to know she made such a positive impression.
We truly appreciate your support and thank you for choosing Rovina!
The Rovina Support Team.
Great, friendly support!
Great, timely support provided by Aira! Thanks so much!
21 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Willard,
Thank you so much for your kind feedback! We’re delighted to hear that you had a great experience with our support team and that Aira was able to assist you in a friendly and timely manner.
We’ll be sure to share your message with Aira , she’ll truly appreciate it.
Thank you again for your support and for choosing Rovina!
The Rovina Support Team
Very DISAPPOINTED i could not put a…
Very DISAPPOINTED i could not put a order in as there is NO Paypal payments
21 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Leanne,
We’re very sorry for the disappointment and inconvenience caused. At the moment, we currently do not accept PayPal as a payment option.
We truly appreciate your feedback, and we understand how important flexible payment methods are for our customers. Your comments will be shared with our team as we continue working to improve the customer experience.
We hope to have the opportunity to serve you in the future.
The Rovina Support Team.
Customer Service very responsive!
Unfortunately the product was not for me - that said, Jean from the customer service department was super helpful with a solution.
20 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Elle,
Thank you so much for sharing your experience with us!
While we’re sorry to hear that the product was not the right fit for you, we’re very happy to know that Jean was able to assist you and provide a helpful solution. We’ll be sure to share your kind words with her.
We truly appreciate your feedback and thank you for giving Rovina a try!
The Rovina Support Team.
My request to cancel a subscription was…
My request to cancel a subscription was met with nothing but cooperation and thanks for reaching out. The responding employee, Gem, was understanding, didn't question my decision and offered to be of more service if I ever needed same. This is truly the way CS should be handled. In other cases, I have been offered/pressured to take other resolutions. I am so impressed and wanted to make that clear.
Claudette Hilliard
20 mai 2026
Avis spontané
Réponse de Tryrovina
Hi Claudette,
Thank you so much for your kind words, Claudette! We truly appreciate you taking the time to share your experience. We’re delighted to hear that Gem was able to assist you with understanding and professionalism. Providing respectful and pressure-free customer support is very important to us, and your feedback means a lot. Please don’t hesitate to reach out if we can ever assist you again in the future.
The Rovina Support Team.
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