Thomson Snell & Passmore Avis 119

My husband and I used the firm to draft our Wills. Una Angus made the experience so straightforward and easy to understand. We are so glad to have our Wills in place and it was a very quick process.

Our experience with Thomson Snell & Passmore was appalling. While we were the seller, the firm appears to prioritise intellectual vanity and performative intelligence over delivery, engaging in persistent intellectual one-upmanship and point-scoring rather than focusing on getting the deal done. We experienced ego-driven virtue signalling and apparent status-seeking behaviour on display, even to the point of arrogantly rejecting explicit client instruction. The result was a solicitor apparently focusing on being right rather than effective, at significant cost to momentum, trust, and outcome. Combined with extortionate fees, this approach directly delayed the deal and undermined the very value clients expect from professional advisers.

I enjoyed a decade of good (friendly and reliable) service from TSP until I was in desperate need of advice from the Family department. They did not meet the claims on their website of being able to deal with "emotionally challenging and complex" issues.

I felt they neglected to respond to my initial enquiry, failed to establish the facts of my enquiry and did not treat me with dignity or respect until I complained.

At that point they started listening, taking me seriously and treating me with faultless courtesy. Too late to avoid my distress and feeling of isolation.

I believe this breakdown of communication was at least partly due to the firm's hierarchical structure/protocols and insufficient focus on the client's background and needs.

To be fair to TSP, I am not the kind of "high net worth individual" they pride themselves on supporting. And I was in distress. We were a bad match.

Had a fantastic experience working with Thomson Snell & Passmore on behalf of a BTL refinance. Oliver Butler was excellent from start to finish with communication prioritised throughout the process. As a property finance broker, we'll definitely be recommending Oliver and TSP to existing and future clients of ours.

Thomson Snell & Passmore team have been professional throughout a medical claim that needed expertise. Hand over between colleagues was seamless, which is inevitable with claims that can roll on for years. My case required patience and a lot of data gathering, but TSP were thorough and well prepared. They were kind and sensitive and made themselves available as and when required.

TSP have serviced my family needs since 1986 - conveyancing, wills, employment etc etc - they’ve always been superb across each discipline.

I have used Thomson Snell & Passmore for over 20 years both for personal and business purposes. Each time they have acted professionally and given good advice, I cannot think of a reason to move away.

I was recommended to this company, I've had a late response, but had some valuable advice so far, would recommend

Sarah Crane was helpful from beginning to end in assisting us with a family finance matter. She answered all queries quickly and made everything clear. She was friendly and professional and I would strongly recommend her service.

I have been a client of TSP for over 25 years now and have used them in various capacities from buying and selling property, freehold agreements, wills, company contracts to most recently, probate , dealing with my fathers estate.
Every person I have dealt with, from reception to Managing Partner has been fantastic, helpful, happy and very responsive, ( to the degree that in one area we often have e mail exchanges at 530am !)
thank you.

Michael

Attention to detail and duty of care for client paramount

I was referred to TS-P Solicitors due to complications with my recently deceased fathers estate and really poor behaviour by another firm of solicitors at a time when we are grieving my father and grandfather. Lawrence at TS-P was really supportive and professional in resolving this issue, his communication and supportive advice was excellent. These are very difficult times when you've just lost someone you love, emotionally you are all over the place and this situation was handled with great kindness care and sensitivity, I would highly recommend them.

I am very impressed with this firm.They are obviously professionals who move your claim quickly,but take the trouble to get to know their client(zoom calls when a phone call would suffice).

Simon was very helpful and very professional.
Would definitely recommend.

We feel all our questions have been dealt with promptly and efficiently.
The firm have given us a good service in a friendly manner

Thanks to Kirstie Law for guiding me through a very difficult time and transaction. I could not have done it without her calm expertise and professionalism. She was the epitome of understanding and patience when required and was excellent at dealing with anything the other side produced or didnt! Highly recommended.

Working recently with TSP I have found my key contacts within the organisation to be well organised , responsive, professionally trained and up to date within their subject areas and recommend their support in legal matters. I would particularly like to thank Kirstie Law for her support, attention to detail and common sense approach.

My solicitor was brilliant. I felt like she was completely on my side, fighting my corner when necessary and, on occasion, fighting me to make me understand the ramifications of her findings.
She, and all the other staff with whom I had contact,replied to emails promptly keeping me informed all through the 7 months of my house move.
Overall, a really good experience, despite the long drawn out process buying/ selling a house can be.

Alastair Harvey went above and beyond in his efficiency when dealing with some tricky moments in the sale of the property. All other members of staff that I came across during this sale were also very friendly and helpful. Thank you. I would definitely use Mr Harvey again and fully recommend him and the firm to family and friends.

At a very difficult time Lawrence provided more than just help and advice, he was extremely professional and personable, making the whole process much easier to deal with. All of my questions were answered promptly and clearly and I can’t thank him enough for everything that he has done for myself and my sister.
Many thanks to Henry too, who explained clearly and calmly the steps we needed to take at the beginning of this very stressful time.