Tulas Avis 

Ordered 3 necklaces, with my recently deceased husband's name and birthdate. One for myself, one each for Sister-in-laws. Scrolling through the order form, accidentally rested ona button that automatically ordered a bracelet. There is no confirmation/withdrawal option. It does allow a customization of one initial. I did not enter an initial. I emailed 2 minutes after submitting the order that the bracelet was in error. I got charged for it anyway. Emailed again and received response that b/c it is custom-made and order cannot be cancelled, I replied that had not submitted an initial letter, so how could it be considered customized? Owner's response was that they cut the custom length. But bracelet length is not custom! So got cheated out of $39. Did receive the necklaces. So sentimental, however, 6 months later the gold plating is wearing off and now several of the beads look silver. My SIL's live in another state. I don't know if they wear their necklaces daily as I do. But now I'm also so embarrassed that I gave them a shoddy piece of jewelry!

when i order they had pop ups for other items, I wanted to look at it and without realizing I had ordered the item . I noticed my mistake the next day and would not take the item off my order. Secondly, I ordered a morse code necklace and I made a typo but i think they should have a 2 tier confirmation of your message . I will never wear either and just gave up on trying to get corrected.

Awful experience. I ordered it under the impression that it was a US-based company. I knew I was moving in a month, but with it saying 5-7 days shipping and US-based, I thought I’d be fine ordering it to my old address. When it was time to move a month later, I still had no bracelet. It had a Chinese tracking number and had been stuck in the same spot for about 2-3 weeks. I reached out to the owner who said she’s done so well that she has to manufacture in china but it’s all her design, quality, and direction from Florida.

I asked for a refund because even after I moved and it said it finally was delivered after 1 month but it was never delivered. I ordered initially in March. She sent out another and I finally got the bracelet in June.

The bracelet itself is way too big, and I put it on the smallest setting. My wrist is an average size, not super small, not really big. The clasp part isn’t closed all the way so I’m sure that will break soon.

I don’t often leave reviews BUT….. My partner loved the necklace I bought for her. It broke within 2 months,so I looked up their warranty and it states it is a lifetime warranty. I contacted them and they sounded very willing to help, asking for pictures etc. Then no reply… I follow up. No reply.. weeks have gone by and I have heard nothing back. They are a SCAM and should not be in business. They quality is very poor and the warranty is non-existent. DO NOT BUY.

I actually liked the morse code necklace, I treated myself to in silver. But it broke when I tried to lengthen it all over the bathroom mat. So enjoy it until there's an issue because the warranty means nothing. First she asked a picture of it loose beads and all then she asked me what is missing by giving me the original Morse code you have to fix it yourself. So I told her I'm not the jeweler, you are and she said she would send me the stopper or six of them for $8. So does she expect it to break another five times? I paid $32, not going to put out another nickel on it. No refund, and for the warranty which says you can it back to her, apparently not. Not in my case, she just wants me to fix it myself. I wouldn't deal with this company again and it's going in the trash

It was the worst customer experience I had in my life. The morse necklace I ordered arrived broken (not a package problem). Also the necklace was obviously a dropshiping product from China Instead of self-made. The reimbursement process was absolut hell, I still do not have my money back after 4 months, but in the process I had to send my necklace back, so I do not have anything anymore.

So in conclusion I would recommend you to NEVER buy anything of this company. Truly the worst customer experience I ever had...

Double Check for clarification about customization fields.
I ordered not 1 but 3 necklaces. Shipping is definitely delayed. It takes a while to receive your order, which is understandable since these are custom jewelry pieces. My complaint is as much my fault as theirs; I would have expected better results when contacting them about the error. I ordered the "Love You necklace" Gold/18" -2 Initial tags. Underneath it had "Enter custom initials EX. John, J, JD: " I was thinking this box was for the first initial, so I put the first initial in the box. I did not realize that there was no other box for the second initial after entering the first. WHY would you put both initials in the same box? To me, that would mean they would appear on the same tag, which I did not want. No one from the company reached out after receiving the order with a 2 tag, which cost more than a 1 tag, but filled the order with only 1 tag and mailed it out. No refund for the difference, or offer to send the other tag with the other initial after emailing with Elizabeth R., Owner & Jewelry Designer. That would be good business practice. Instead, she sent a screenshot showing that a 2 initial tag order, but the field to customize "enter custom initials EX. John, J, JD: V," so if I had the comma, it would have meant I would think maybe I would put both letters there, but did not want them both on one tag. The necklace is beautiful! BUT IT IS A WASTE OF $42.00.

I got their Morse code necklace/bracelet and honestly, you can do it yourself. There’s a little end piece screw ball on the bracelet and the necklace and both can come off (and they do, very often). my suggestion is to glue the ball with some nail or crazy glue and screw it on. hasn’t turned my neck green in the shower to that’s good.

update one month later: plating is starting to come off.

This company should not be in business. I ordered 2 morse code necklaces for Christmas. When my wife put one on the first time, it exploded tiny pieces all over the floor. When I reached out to have the seller repair it, we went back and forth for a month because she would not repair it but wanted to send me the tiny pieces to repair. She also stated that she provides a replacement stopper with each order so she knows this is going to happen. There are multiple bad reviews of this company that I wish I had checked out. Aside from not repairing or replacing the item, she stands on her no refund policy. Because I tried working things out with her first, in addition to the 3 weeks from receiving the item until it was opened on Christmas, I was outside Paypal and my bank's window. She provides low quality items and service to match.