When I left Tulo to go to another supplier with a cheaper fixed rate, there was an issue with the final meter reading and Tulo were excellent sorting this. Excellent customer service. I would not have... Voir plus
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Lisez les avis des autres
online service Theon line service was very good and Gemma was a great help and sorted out my questions quickly and efficiently in all a very pleasant experience thanks to Gemma
Absolutely brilliant company. No hassle, easy support, and low tariffs. Unfortunately I have had to switch but only due to getting an electric car and them not offering an EV tariff currently. Hopeful... Voir plus
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Coordonnées de contact
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Royaume-Uni
- 0333 0165 542
- help@tulo.energy
- tulo.energy
4,6
Excellent
761 avis
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thank you George again for the quick…
Thank you George again for the quick response!
30 décembre 2025
Avis spontané
Tulo are not compatible with smart…
Tulo are not compatible with smart meters.
Customer service is unresponsive. Emailed multiple times a about my smart meter issue and logged a ticket: 30174
App is good but I'll be switching back to octopus at the end of my contract since that provider works with smart meters and customer service are easier to get a hold of
22 décembre 2025
Avis spontané
Thank you Gemma for a really helpful…
Thank you Gemma for a really helpful and amusing chat and seeing to my request so quickly.
18 décembre 2025
Avis spontané
Grate customer service
Spoke to customer services today couldn't be more helpful sorted out everything I requested
15 décembre 2025
Avis spontané
Great customer service
Spoke to someone called Gemma on live chat and she was lovely, really fast at responding to chat and email as I wanted to make sure had contact. Really friendly.
12 décembre 2025
Avis spontané
George was very courteous and helpful
4 décembre 2025
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Responsive to requests
Responsive when we had built up a big credit and refunded some of the balance and reduced the DD.
27 novembre 2025
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Efficient and friendly response
26 novembre 2025
Avis spontané
Prompt reply to my inquiry for a refund…
Prompt reply to my inquiry for a refund and to reduce my monthly direct debit.
I have been a Tulo Energy customer for several years now and can say I have never had any problems with the company and always had great service.
26 novembre 2025
Avis spontané
Speedy response to problem and SORTED
25 novembre 2025
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Great service
live chat (live people!) meant the query I had was dealt with quickly and efficiently. Great service
21 novembre 2025
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Easy to set up an account
Easy to set up an account, help at hand when needed, great customer service, competitive prices... I highly recommend Tulo.
21 novembre 2025
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The agent was fast responding and…
The agent was fast responding and answered my query promptly and in full
20 novembre 2025
Avis spontané
Excellent Customer Service
Excellent Customer Service
Gemma was extremely helpful with my query about Smart Meters
13 novembre 2025
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Gemma was outstanding ⭐️⭐️⭐️⭐️⭐️
10 novembre 2025
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100% positive interactions with customer service
A customer service team that listens and wants to give you the best service they can stands out to me.
7 novembre 2025
Avis spontané
Great customer service
Great customer service, query answered quickly, I've been with this company for many years and never had bad service
6 novembre 2025
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The Company was always very helpful and…
The Company was always very helpful and the prices are very good.The staff are very helpful if you have a question they always know the answer and explain everything clearly.
5 novembre 2025
Avis spontané
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