Tulo Energy Avis 761

Great customer service with very good response times with email conversation.

Customer service has been spot on. I also applied to have a gas smart meter installed as the home developer on installed an electric smart meter. It was free however, when it got delayed, Tulo Energy offered credit for the inconvenience.

Very easy company to communicate with prompt replies and always sort out issues quickly, only left because of current pricing.

Tulo energy are the best energy company that I have dealt with.

Very efficient, responding to communication promptly and without having to go round in circles talking to a robot chat - they have real, very helpful people. Shout out to Gemma Hinton for being fantastic in her customer service.

The chat bot was fast and effective and carried out my request no issues whatsoever. Thanks

I emailed the company to reduce my direct debit as I was in credit and they replied within 12 hours and had already reduced it to the amount I wanted.

So Pleased to have found Tulo.

Transfer without issues, helpful/courteous staff and advantageous prices. Also, I’m not having to fund French and German customers.

Really good customer service .

We joined Tulo in May and the system works really well. We put the readings in each month and a bill
Is prepared so makes life less stressful knowing the usage I’m using. The prices were very competitive as well.

The people were friendly , professional and interested in finding a solution which they did successfully

Tulo's provides excellent customer service and prompt response to my queries. I am only leaving due to them not being able to match my current quote for gas and electricity. Also a seamless transition.

Great customer service, not much waiting time to book a smart meter installation appointment. Thanks George!

Very helpful

Quick responsive company Glad I switched

Been with Tulo for a little over a year now and I've had no issues at all. I'd built up quite a bit of credit and the process of reducing my monthly payments and requesting a refund was easy and painless. Gemma was polite and very responsive and she provided outstanding customer service. She answered my queries quickly and completely and was able to make changes to my account very quickly. Couldn't have been a better experience.

I had to apply for Power of Attorney access and Direct Debit changes to my mother's Tulo Energy account. The customer service team responded very quickly to my initial email (within a few hours), and assigned a real human (Gemma), who guided me through the whole process until it was concluded. Everything was sorted out in just 3 business days - much faster than I expected. Gemma was helpful, friendly and efficient, and her personal touch made the process very easy to deal with. Thanks Gemma!