I spoke with George from customer service regarding my energy account, and he was very helpful throughout the process. He clearly explained my options and helped me find a good balance between getti... Voir plus
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Lisez les avis des autres
When I left Tulo to go to another supplier with a cheaper fixed rate, there was an issue with the final meter reading and Tulo were excellent sorting this. Excellent customer service. I would not have... Voir plus
online service Theon line service was very good and Gemma was a great help and sorted out my questions quickly and efficiently in all a very pleasant experience thanks to Gemma
Absolutely brilliant company. No hassle, easy support, and low tariffs. Unfortunately I have had to switch but only due to getting an electric car and them not offering an EV tariff currently. Hopeful... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Coordonnées de contact
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Royaume-Uni
- 0333 0165 542
- help@tulo.energy
- tulo.energy
4,6
Excellent
762 avis
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Excellent Customer Service
I had to apply for Power of Attorney access and Direct Debit changes to my mother's Tulo Energy account. The customer service team responded very quickly to my initial email (within a few hours), and assigned a real human (Gemma), who guided me through the whole process until it was concluded. Everything was sorted out in just 3 business days - much faster than I expected. Gemma was helpful, friendly and efficient, and her personal touch made the process very easy to deal with. Thanks Gemma!
24 septembre 2025
Avis spontané
So far so good
So far so good. Switch went smoothly within a few days. App registration without any problems. I've managed to change date of direct debit via email without any problems and yes first direct debit is taken within first few days but that's normal procedure for every energy company. Hopefully they'll be able to keep low prices to beat big companies
16 septembre 2025
Avis spontané
Very competitive with great service
Extremely quick replies to correspondence inquiries
17 septembre 2025
Avis spontané
Really good experience using chat…
Really good experience using chat service with Gemma. Resolved my enquiry in a matter of moments. Thanks Gemma
17 septembre 2025
Avis spontané
Absolutely the easiest company to deal…
Absolutely the easiest company to deal with and very personal ! I’ve only been with Tulo for a short while, but I would highly recommend them to anybody thinking of switching
16 septembre 2025
Avis spontané
Refund
I requested a refund from the online chat and was effortless great service
16 septembre 2025
Avis spontané
Gemma was a great help after my meter…
Gemma was a great help after my meter was registered as faulty.
15 septembre 2025
Avis spontané
Being well-informed .
11 septembre 2025
Avis spontané
Service is great
Service is great. Emailed their help in the morning got same day response and completed the changes I asked for without any issues
11 septembre 2025
Avis spontané
I had a problem with payment dates on…
I had a problem with payment dates on DD and needed it changed. Sorted!
10 septembre 2025
Avis spontané
Always very helpful and friendly when…
Always very helpful and friendly when ever I speak to someone.
Nothing is ever too much trouble.
I would highly recommend Tulo Energy.
10 septembre 2025
Avis spontané
Great easy customer service with George.
9 septembre 2025
Avis spontané
Time waiting was not very long
Time waiting was not very long. George is honest and understanding.
9 septembre 2025
Avis spontané
Helpful agent providing good advice and…
Helpful agent providing good advice and dealt with my request rapidly
5 septembre 2025
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Very helpful customer service support.
28 août 2025
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Easy to use but I can’t see a log out…
Easy to use but I can’t see a log out option. I like to be able to log out before closing.
28 août 2025
Avis spontané
Réponse : Tulo Energy
Thanks for your feedback. Our developers are working on this now to make it more prominent.
Currently you go to Account, Your Information and there is a log out symbol in the top right corner.
Customer focused Uk customer services…
Customer focused Uk customer services that have transformed my energy experience after the abysmal service I had with EDF despite being with them and championing them for many years. Staff seem to genuinely care about resolving any minor issues and ensuring your account runs well.Do not envisage any complaints with this firm taking months which it has done with EDF
28 août 2025
Avis spontané
Victoria was very helpful and friendly
Victoria was very helpful and friendly. Good response times and got things sorted quickly. Thank you
27 août 2025
Avis spontané
Great information obtained from this…
Great information obtained from this company regarding switching suppliers
21 août 2025
Avis spontané
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