James K from TWC was great from start to finish. He was polite, friendly, and professional, and the new back door and toilet window were installed quickly and to a high standard. I'm very happy with... Voir plus
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I would give it 4.5 stars. Great experience start yo finish. Dealt with courteously on the phone. Salesman Del was much improved on his sales technique from our first encounter. Installation was... Voir plus
Over the moon with the customer service, the lock broke in my front door which I could no longer lock. Very helpful on the phone to sort out what lock I needed and someone was out within the hour w... Voir plus
Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Coordonnées de contact
Woodside Road 15, SN3 4WA, Swindon, Royaume-Uni
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Excellent
942 avis
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Poor after sales support
My orangery roof lantern seals have failed and leak heavily when it rains. The orangery was installed in 2022 by the previous property owners with a supposed 10 year guarantee. According to TWC, this so-called ‘guarantee’ is apparently not transferable to me as the new owner, even though the installation has failed in less than three years. You might think that a reputable company would want to stand by the quality of their products and installation but apparently not in this case. I’ve rung several times in recent weeks and emailed via the website and never received the promised call back, much less a resolution of the issue. I’ve asked for a copy of the original contract showing any exclusions, again, nothing. TWC did originally agree back in April 2025 to come and take a look with no promise of resolution but sadly I had to cancel that appointment due to dealing with a cancer diagnosis, of which the company are aware. Since then, all of my enquiries have been totally ignored.
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In response to TWC’s reply: I wouldn’t know what is or is not in the terms and conditions as, despite asking to see a copy of them on numerous occasions, my request has been completely ignored.
It’s my understanding that many reputable companies will honour their guarantees irrespective of a change in property ownership.
6 août 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you for your review, and we're genuinely sorry to hear of your frustrations.
We would like to sincerely apologise for any confusion or upset caused. As per our terms and conditions, the guarantee is issued to the original purchaser of the orangery and, unfortunately, is not transferable to subsequent property owners. We understand this may be disappointing, especially given the circumstances.
If you would like to discuss the situation further please don’t hesitate to contact me directly at joseph@twcframes.co.uk.
Wishing you all the very best,
Joseph Heaton
Director
TWC Home Improvements
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In response to your reply, please send a request to joseph@twcframes.co.uk and I will be happy to provide this for you
Excellent fitter
Excellent fitter, very amiable and a good worker. The final installation of the door looked great and he spent the time with us to ensure everything was OK
28 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you, Pauline! We're so pleased to hear you were happy with the final result and the care taken to ensure everything was just right. Your kind words mean a lot to us — we'll be sure to pass them on to the installer too!
Joseph Heaton, Director
TWC Home Improvements
Considerate
Considerate, conscientious, very hard workers. John and Simon did a brilliant job. They were unobtrusive and got on in a timely manner. Everything cleaned up and left tidy when they had finished. Pleased with the workmanship of the product which was replacement conservatory roof. There had been an error in measuring one piece of the product pre delivery. This was being rectified by the company and the refixing date agreed. Again Simon and John (couple of days earlier than originally expected!) called in to fix it. No problem. Done and dusted in their tidy and polite way.
1 août 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you for the lovely review, Louise! We're so pleased to hear everything was explained clearly and that you found the experience a positive one. If you ever need anything else, don’t hesitate to get in touch.
Joseph Heaton, Director
TWC Home Improvements
The fitter Valdi was very good and…
The fitter Valdi was very good and helpful great service. Thanks
28 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Steve,
Thank you for your kind words!
We’re really pleased to hear that Valdi provided you with great service—he’s a valued member of our team and will be thrilled to know he made a positive impression.
Thanks again for choosing TWC!
Best regards,
Joseph Heaton
Director
TWC Home Improvements
Only positives.
Tom and Florin were absolutely brilliant. Polite, helpful and tidy. They made sure the renovations were done without impacting our daily routine. Thank you both.
26 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Graham,
Thank you so much for your kind words!
We’re delighted to hear that Tom and Florin made such a great impression and carried out the work with minimal disruption to your day-to-day life. They’ll be chuffed to hear your feedback.
We really appreciate you taking the time to leave a review – thank you again for choosing TWC!
Best regards,
Joseph Heaton
Director
TWC Home Improvements
Good job TWC
If I were allowed to give 4.5 or the current average of 4.7, a 5 would not be given, as no construction could be perfect. What I appreciate most is the plumber who changed the waterpipe from the inside of my house, which is beyond my expectation. Other workers had also done a good job, particularly the builders of the fundation who had to work hard under the sun for a few hot days. By the way, TWC is not a cheap option, but it delivered what I want. Finally, some suggestions for improvement. It would be better for the company to advise or guide customers on how to do the flooring, which normally takes a month after the completion of work to wait the drying of concrete screed.
16 juin 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Mr/Mrs Moyin,
Thank you for taking the time to leave us such a thoughtful and detailed review.
We’re really pleased to hear that you’re happy with the work carried out – particularly the plumbing and the hard work from our foundation team during those hot days! It’s great to know we delivered what you were hoping for, even if we may not be the cheapest option.
We also appreciate your constructive feedback regarding flooring guidance. That’s a very helpful suggestion and something we’ll certainly look at improving for future projects.
Thanks again for choosing TWC – and for your honest and balanced review.
Best regards,
Joseph Heaton
Director
TWC Home Improvements
Harassment from salesman
Visited by one of their salesmen. Initially tried to sell me front door and window but I said they weren't needed. Then switched to my bay window and said if my partner was home later they'd come and measure. I was mid working from home so in my haste to get back to work I accidentally gave the wrong phone number. The salesman then returned twenty minutes later constantly ringing my doorbell, banging on my door etc. I was in the middle of meeting. He then proceeded to open my front and bang on my inside door, before leaving and leaving my front door wide open! I have the footage on my ring doorbell showing him entering the house. I managed to go and close the door after my meeting only for him to reappear and demand my number.
I was then called by the office and mentioned this behaviour and they didn't care because I also stated we weren't interested in any products. I'm considering going to the police as this was harassment and trespass, and made me feel unsafe in my own home. I am incredibly disappointed in the behaviour of this company in their pursuit for sales.
23 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Becky,
We are extremely sorry and deeply disturbed to read your review. This is absolutely not the standard of behaviour we expect from any member of our team, and we are treating your comments with the utmost seriousness.
We want to make it clear that we do not condone any form of harassment or inappropriate behaviour from our staff. The incident you have described is entirely unacceptable, and we would like to investigate this matter fully and immediately.
Please could you contact me directly at joseph@twcframes.co.uk so we can review the footage, identify the representative involved, and take the appropriate action? Your safety and peace of mind are of paramount importance to us, and we will cooperate fully in addressing your concerns. We also want to ensure this never happens again.
On behalf of everyone at TWC, I offer our sincere apologies for the distress this has caused you.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Clive and Jaydon 10 Stars!
Clive and Jaydon came to site for fitting out of framework, windows etc
Fantastic pair, good banter, very helpful, polite and professional and quite the perfectionists.
Very impressed and would recommend.
Only reason not a full 5 stars is nothing to do with Clive and Jaydon, it's the behind the scenes, planners etc that need to up their game.
21 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Kaliska,
Thank you so much for your kind words about Clive and Jaydon – we agree, they’re a fantastic duo! We’re delighted to hear you found them polite, professional, and perfectionists in their work. I’ll be sure to pass on your lovely comments to them.
We also appreciate your honest feedback regarding the planning side – it’s something we are actively working to improve, and your comments will help us focus our efforts in the right areas.
Thanks again for choosing TWC and for taking the time to share your experience.
Best regards,
Joseph Heaton
Director
TWC Home Improvements
An incredibly easy and professional…
An incredibly easy and professional service. Lovely team of people, James K was my installer, very nice man. Knew his stuff. Very friendly and worked like a Trojan in 32 degree heat.
10 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Sharyn,
Thank you for your lovely review! We’re so pleased to hear that you found the service easy and professional – exactly what we aim for.
A special shoutout to James K for working tirelessly (even in that 32-degree heat!) and making a great impression. He’ll be delighted to hear your kind words.
Thanks again for choosing TWC – we really appreciate your support.
Best regards,
Joseph Heaton
Director
TWC Home Improvements
They were very good and very tidy. Their work was superb!!
They were very good and very tidy.
9 juin 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Irene,
What a brilliant treat to see your glowing 5-star review—thank you so much! We’re absolutely delighted to hear how our team impressed you with their superb work and tidy approach, leaving everything spot on. Your feedback is a real boost, and I’ll ensure the team knows how much you appreciated their efforts—they’ll be thrilled!
Warmest regards,
Joseph Heaton
Director
Another fantastic job
Another fantastic job. TWC never disappoint, their products and workmanship are always outstanding!!
24 juin 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Mr Paul Lowes,
What a brilliant thrill to read your glowing 5-star review—thank you so much! We’re over the moon to hear that TWC never disappoints, delivering another fantastic job with outstanding products and workmanship. Your praise is a real testament to our team, and we’re chuffed to bits—I’ll make sure they know!
With your wealth of reviews, your feedback is a huge boost for us, and it fuels our passion to keep excelling. If you ever consider more home projects or need a chat, swing by www.twchome.co.uk—we’d be delighted to step up again!
Thanks again, Paul—you’ve given us a proper lift, and we hope to serve you again soon!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
Quote
Sam Shah initially came out give a quote for a new door , he was very professional, not pushy just gave lots of advise .would definitely recommend.
31 mai 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Jan Dearing,
What a fantastic find to stumble upon your sparkling 5-star review—thank you so much! We’re overjoyed to learn how Sam Shah dazzled you with his professional touch and generous advice during your door quote—no pushiness, just pure help! Your recommendation is a real gem, and I’ll ensure Sam gets the credit he deserves—he’ll be buzzing with pride!
Your debut review with us is a cracking boost, shining a light on our dedication to top service. If you ever fancy more home tweaks or a quick natter, hop onto www.twchome.co.uk—we’d be thrilled to lend a hand again!
Cheers again, Jan—you’ve given our team a proper spark, and we can’t wait to welcome you back!
Brightest regards,
Joseph Heaton
Director
100% 1st class job by Tom & Florin
Tom & Florin have spent the week digging out the foundations, concreting, and building the walls for our new conservatory. The weather has been in the 30’s and they have worked solidly in our south facing garden which was boiling but remained cheerful and continued to work a very long day grafting. They are very professional, polite, helpful, hardworking - the brick work is of the highest quality . Every day they cleaned up and left the garden immaculate. Finished in 5 days and we are so thrilled the finished job.
11 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Pamela Savage,
What a cracking joy to discover your glowing 5-star review—thank you so much! We’re absolutely bowled over by your praise for Tom and Florin, who delivered a 100% first-class job on your conservatory foundations and walls, grafting tirelessly in 30-degree heat with cheerful professionalism. Their top-quality brickwork and immaculate cleanup are a testament to their skill, and I’ll make sure they know how thrilled you are—they’ll be over the moon!
Thanks again, Pamela—you’ve given us a proper lift, and we hope to see you soon!
Warmest cheers,
Joseph Heaton
Director
A Job well done
From the initial visit to the finished installation, the customer service received has been outstanding, James and Connor did the installation of our windows and at all times taking care not to disturb or damage any of the interior or exterior decor. When they finished we were given the walk through making sure we were happy with the installation. We have had a couple of follow ups calls to further ensure that we were happy. It’s also a pace of mind that there is a 20 year guarantee. Will we consider more work and products in time to come, Yes I believe we will. 👍
10 juin 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Julian Salcombe,
What a delight to come across your glowing 5-star review—thank you so much! We’re over the moon to hear about the outstanding customer service from start to finish, and how James and Connor nailed the window installation with such care for your decor, followed by that reassuring walk-through.
Best regards,
Joseph Heaton
Director
TWC Home Improvements
Sorted
From the salesman to the installer (Valdi) so pleased with the purchase. Good quality good customer service followed up with great installation.
Good Job TWC
8 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear GT,
What a brilliant treat to see your glowing 5-star review—thank you so much! We’re absolutely delighted to hear how smoothly everything went, from the salesman’s support to Valdi’s top-notch installation, delivering good quality and great customer service. Your “Good Job TWC” is music to our ears, and I’ll make sure Valdi and the team know how much you appreciated it!
Warmest regards,
Joseph Heaton
Director
This company is a joke.
This company is a joke.
Booked in to quote for a new conservatory. They called before the appointment to confirm my partner would be present as well. I replied no she wasn't available. They said it was "company policy" for both us to be present so they cancelled the appointment.
Big red flag for using this company if that is their attitude !
8 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Simon Miller,
Thank you for sharing your feedback, and I’m sorry to hear you found your experience disappointing. We believe the 1-star review may not fully reflect our intentions, and I’d like to clarify our approach. At TWC Home Improvements, we offer a free quoting service for conservatories and extensions, which can take several hours if the design is complex. This process uses an electronic CAD system to create accurate designs and price the job on the spot. Even small changes can alter the cost by thousands of pounds, so we ask that all decision-makers be present to ensure everyone’s input is considered from the start.
We aim to be flexible and work around your schedule, and we don’t see this as an unreasonable request for a free, detailed service. I apologise if the cancellation of your appointment felt abrupt or raised concerns—it’s certainly not our intention to put you off. We’d be happy to reschedule at a time that suits both you and your partner, ensuring we tailor the design to your needs.
Please let us know if you’d like to proceed or discuss this further—feel free to reply to this email at joseph@twchome.co.uk or visit www.twchome.co.uk. We value your interest and want to make this right for you.
Best regards,
Joseph Heaton
Director
Yet another untrustworthy company.
Dear Jeremy,
I hope this message finds you well.
Following your visit to our property at 10 Lamb Close, Andover, on 19th May 2025, we discussed in detail the works required to replace and fix several windows and doors. During that visit, you were confident in confirming that your business could also undertake the associated building works—including the construction of a ramp, brickwork beneath the windows, and replacement of guttering and soffits.
We were reassured by your professionalism and the confidence with which you spoke, particularly as we had previously been let down by other builders. You stated you would contact your office to arrange for your builder to carry out a site visit to move the project forward.
However, instead of hearing from your builder, we received a phone call from someone in your office who was under the impression that we were enquiring about a conservatory—a topic which was never discussed during your visit. I explained to that individual that no conservatory had ever been mentioned, and that you had said a site visit from your builder would be arranged to assess the scope of works we had agreed upon. At that point, I was informed that your business does not undertake building work at all.
Following this confusing exchange, I called you directly at 9:08 AM that same day to clarify the situation. You said you would look into it and get back to me. It has now been two weeks since that phone call, and we have heard nothing further from you or anyone at your company.
As potential customers, we find it extremely disappointing to be left chasing for answers, particularly after being reassured of your reliability. A simple follow-up would have been appreciated.
We would still like to know whether you are in a position to carry out the works discussed, or whether we should seek alternative contractors.
We look forward to your response.
Kind regards,
Mr and Mrs Petford
Just another company who promise the earth and don't deliver. Sadly there seems to be more untrustworthy companies out there that cast a bad light on the very few that are decent. Don't believe a word this company tells you. If I could I would give them 0 stars.
7 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Mr and Mrs Petford,
Thank you for taking the time to share your experience, and I’m sorry to hear of your disappointment. We believe the 1-star review may be a bit unfair, as TWC Home Improvements is a proactive company committed to serving our community. We often have team members, like Jeremy, hand out leaflets and speak with customers when we’re working on installations in the area to offer support and advice.
However, I must apologise if you felt misled during Jeremy’s visit to 10 Lamb Close, Andover, on 19th May 2025. Jeremy is not trained to provide detailed assessments of building work, such as constructing ramps, brickwork, guttering, or soffits, and this would not have been his intention. Our expertise lies in windows, doors, and related installations, not general building services, and I regret any confusion caused by this misunderstanding. We strive to be transparent, and I’m sorry if this wasn’t clear during your initial discussion.
Regarding the follow-up, I apologise for the lack of communication after your call on 19th May at 9:08 AM. We intended to investigate and respond, but it seems this was overlooked, which is not reflective of our usual practice. The mention of a conservatory by our office was an error, likely due to a miscommunication, and I’m sorry for the frustration this caused.
We’d be happy to clarify our capabilities. TWC specialises in high-quality window and door installations, including our exclusive Envisage and Forte ranges, but we do not undertake broader building work. If this aligns with your needs, we’d welcome the chance to arrange a proper survey with a qualified team member. Please let us know if you’d like to proceed or require further assistance—feel free to reply to this email at joseph@twchome.co.uk or visit www.twchome.co.uk.
Thank you again, and we hope to restore your confidence in us.
Best regards,
Joseph Heaton
Director
all staff so helpful explained all…
all staff so helpful explained all aspects
4 juin 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Nigel Ingles,
What a brilliant boost your 5-star review is—thank you so much! We’re over the moon to hear how all our staff shone through with their helpfulness, taking the time to explain every aspect so clearly. It’s a real testament to the team, and I’ll make sure they know how much you appreciated it!
We’re chuffed to bits with your feedback, and it spurs us on to keep delivering. If you ever need more advice or have a project in mind, swing by www.twchome.co.uk—we’d be delighted to chat again!
Cheers again, Nigel—you’ve made our day, and we hope to welcome you back soon!
All the best,
Joseph Heaton
Director
Highly recommended
Cannot fault this company, process from selection to fitting of a new door went extremely smoothly. The actual installation of the door deserves special praise, Valdi was both competent and personable and completed the job entirely to our satisfaction
7 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Steve Carter,
What a wonderful surprise to receive your glowing 5-star review—thank you so much! We’re absolutely thrilled to hear the entire process, from selection to fitting, went off without a hitch, and that Valdi’s competent and personable touch made the door installation a standout. Your high praise for him will surely put a smile on his face—I’ll pass it along!
Thanks again, Steve—you’ve truly lifted our spirits, and we hope to serve you down the road!
Kindest regards,
Joseph Heaton
Director
TWC Home Improvements
Nice and straightforward. Thank you...
Good, clear information, options well explained, good communication and reasonable timescale. The fitter (Valdi) did a clean, very competent job with minimal intrusion, good explanations and advice as and when necessary. Thank you..!
9 avril 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Michael Shott,
What a delight to stumble upon your sparkling 5-star review—thank you so much! We’re absolutely chuffed to hear how our team delivered good, clear information, explained your options brilliantly, and kept communication smooth with a reasonable timescale. A huge shout-out to Valdi for his clean, competent fitting and helpful advice—your kind words will surely brighten his day, and I’ll pass them on!
We’re thrilled this was your first review with us, and it’s a fantastic boost for the team. If you ever fancy exploring more home improvements or need a hand, swing by www.twchome.co.uk—we’d be overjoyed to assist again!
Best wishes,
Joseph Heaton
Director
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