James K from TWC was great from start to finish. He was polite, friendly, and professional, and the new back door and toilet window were installed quickly and to a high standard. I'm very happy with... Voir plus
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I would give it 4.5 stars. Great experience start yo finish. Dealt with courteously on the phone. Salesman Del was much improved on his sales technique from our first encounter. Installation was... Voir plus
Over the moon with the customer service, the lock broke in my front door which I could no longer lock. Very helpful on the phone to sort out what lock I needed and someone was out within the hour w... Voir plus
Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Coordonnées de contact
Woodside Road 15, SN3 4WA, Swindon, Royaume-Uni
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Excellent
942 avis
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John and Simon are excellent workers
John and Simon are excellent workers. Very clean, tidied up completely. Very polite. Everything they did was perfect.
9 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Katie,
Thank you for your kind review. I’m delighted to hear that John and Simon impressed you with their workmanship, politeness, and attention to detail.
We’re very proud to have them on our team, and I’ll be sure to pass your feedback on to them.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Sliding patio doors
From start to finish all Staff were helpfull professional and a pleasure to deal with. Jeremy visited us for the sales appointment and made some very useful suggestions with a “can do” attitude. The fitters Rick & Layton were very skilfull and approached the job in a methodical and tidy manner. We are very pleased with the outcome and would certainly recommend TWC.
29 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you, Janet, for your wonderful review. We’re delighted that you’re so pleased with your new sliding patio doors. It’s great to hear that Jeremy’s helpful approach and Rick & Layton’s skilled installation made the whole process a positive experience.
Your recommendation means a lot to us.
Best regards,
Joseph Heaton, Director
Excellent staff work all OK would…
Excellent staff work all OK would definitely recommend
2 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you, William, for your kind words and recommendation. We’re delighted everything went smoothly and that you were happy with our team’s work.
Best regards,
Joseph Heaton, Director
New windows
Love my new windows and all guys involved fitting them were outstanding but the management and reception staff need to communicate to each other as things could off gone alot smoother
14 août 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you, Mr Escott, for your feedback and for choosing TWC. We’re really pleased to hear how much you love your new windows and that the fitting team did such a great job.
We also appreciate your honest comments regarding our communication – we take this on board and will be working to ensure things run more smoothly in the future.
Best regards,
Joseph Heaton, Director
Tom and Florin (Builders)
Highly recommend these guys. Worked exceptionally hard building my conservatory and even in the rain they turned up. Can’t fault their work at all. Really friendly and good to talk to. Any questions I had, they were happy to answer.
10/10 guys. Well done
11 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Helen,
Thank you so much for your fantastic review! We’re delighted to hear that Tom and Florin worked so hard on your conservatory, even braving the rain to keep things on track. It’s great to know you found them friendly, approachable, and happy to answer any questions along the way.
We’ll be sure to pass on your kind words to them — feedback like this makes all the difference.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Tom and Danny- builders
Tom and Danny have been at my house for a week, beginning the extension to my house . They have been bloody ace … always on time , tidy and very hardworking , even working at the weekends . They have done such a great job with the build so far , cannot recommend them highly enough! TWC … great representations for your company!
30 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Jane,
What a fantastic review – thank you! Tom and Danny will be chuffed to know their hard work, punctuality and effort over the weekends hasn’t gone unnoticed. It’s brilliant to hear they’ve made such a positive start on your extension and are representing TWC so well. We really appreciate your recommendation.
Best regards,
Joseph Heaton, Director
TWC Home Improvements
I am thrilled with the result.
I highly recommend TWC for the quality of their work. I did have an odd and off-putting phone call before the designer's visit where a staff member tried to warn me about their prices. However, I'm glad I moved forward. Once the installation began, the process was seamless. The work was completed flawlessly in less than a week, and I am thrilled with the result.
4 août 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Chow,
Thank you for your honest and balanced feedback. I’m really pleased that, despite the unusual phone call beforehand, you went ahead and are now thrilled with the end result. It’s great to hear the installation was smooth and completed to such a high standard. We’ll also look into that initial call to make sure our first impressions match the quality of our work.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Réponse de TWC Home Improvements
Hi John,
Thanks for your kind words and recommendation. I’m glad to hear you found our team efficient, professional and friendly – exactly what we strive for.
Best wishes,
Joseph Heaton, Director
TWC Home Improvements
T.W.C we're fantastic …
T.W.C we're fantastic so helpful on the phone . Getting the job done so quickly and making sure it was all done to a high standard I'm very pleased . Thankyou to all at T.W.C
24 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Patricia,
That’s wonderful to hear – thank you! I’m so pleased you found the team helpful on the phone and that the job was carried out quickly and to a high standard. I’ll be sure to pass on your thanks to everyone involved.
All the best,
Joseph Heaton, Director
TWC Home Improvements
Easy communication and quick fitting
3 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Vicky,
Thank you for leaving us a review. Great to hear that everything went smoothly with clear communication and a quick fitting – that’s exactly what we aim to deliver.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Today TWC Home Improvements knocked on my door
Today TWC Home Improvements knocked on our door. I explained to the ‘salesmen’ (a Leo Murphy written on his leaflet) that this road and surrounding roads were designated a No Cold Calling Zone. He was not in the least interested. He was quickly joined by 2 associates (average age possibly 16). They proceeded to ridicule me for complaining about their intrusion and their infringement of the No Cold Calling Zone. I would be surprised if the combined I.Q. of the three of them surpassed that of a Cauliflower with special needs. I spent 7 years studying architecture and I wouldn’t buy a u.P.V.C. letter box from these people.
22 septembre 2024
Avis spontané
Réponse de TWC Home Improvements
Dear Tim,
Thank you for taking the time to share your experience, and please accept our sincere apologies.
We completely understand your frustration, and it is never our intention to cause any distress or to ignore local signage such as No Cold Calling Zones. We are currently reinforcing our training around this issue with our canvassing teams to make sure that we are always acting respectfully and in line with local community guidelines.
We are particularly sorry to hear that you felt ridiculed during the interaction — this is absolutely not the culture or attitude we endorse. We will be investigating this matter further and will ensure that feedback is given directly to those involved, so that we can learn and improve.
While we appreciate that this experience has left a negative impression, we kindly ask that comments regarding people’s intelligence be avoided — we strongly believe in treating everyone with respect, regardless of the situation.
We take all feedback seriously and hope we can show you the more professional and respectful side of our business in the future.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Excellent Guarantee
We are more than pleased with TWC’s 20 year guarantee, unfortunately the lock broke on our front door, I called them and they were out in a very short time and fixed it for us, unbelievable! We were so pleased, excellent service
Mrs C Hamilton
18 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Mrs Hamilton,
Thank you so much for your kind words! We're really proud of our 20-year guarantee and even more pleased to hear that it made a real difference when you needed us.
It’s great to know our team were quick to respond and got everything sorted for you. We believe in standing by our products and looking after our customers long after installation.
Thanks again for taking the time to leave a review!
Best regards,
Joseph Heaton, Director
TWC Home Improvements
TWC Home Improvements Would recommend
Everyone whom I have connected with at TWC have been great, from the initial Sales guy, to the agent, the Customer Service support & the Guys themselves coming in to do the windows (Arlo & Luke)
They have all been very professional, helpful and friendly.
I recently had to call someone out as one of the windows was sticking when trying to open. I had an appointment booked within the next few days & it was fixed.
I went for finance to pay for the windows, this was clearly explained by Jeremy.
Would definitely recommend TWC!
7 janvier 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Joanna,
Thank you so much for your lovely review!
We're delighted to hear that you've had such a positive experience with the whole team—from sales and customer service through to Arlo, Luke, and Jeremy. It’s always our goal to make the process as smooth, clear, and professional as possible, so it’s great to know we’ve delivered on that.
We also really appreciate you mentioning the quick response to your service call—keeping things running smoothly after installation is just as important to us.
Thanks again for your recommendation, and we’re here if you ever need us in the future.
Warm regards,
Joseph Heaton
Director
TWC Home Improvements
TWC, highly recommended
We’ve just had two of our bedroom windows replaced by Mark from TWC. He did an excellent job. I’ve just spoken to Adam and confirmed that TWC have now replaced our kitchen, lounge, bedroom and bathroom windows, our front door and side panel AND our patio doors. That should tell you how much faith and confidence we have in TWC. They are a company that we fully support and recommend.
8 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you, Barry – what an amazing journey it’s been, from the kitchen and lounge to the patio doors and now the bedrooms! We’re genuinely grateful for your continued trust and support over the years. Mark, Adam and the team will be thrilled with your feedback. Your recommendation means the world to us.
All the best,
Joseph Heaton, Director
TWC Home Improvements
Good
Window quality is good, quick and easy quote and order, the windows were made sooner than expected.
The installers were polite and professional, we did have some scratches on the floor left following the works, and their hoover was broken so we used our own, and they could have had additional Dust sheets for the works to be done, but overall the installers were good, they communicated well and were a good team
Fitting took the time they expected, overall they are a good company and had good correspondence
1 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you for your honest and detailed feedback, Miss Brannam. We're really pleased to hear that you found the quote process smooth, the window quality high, and that our installers were polite, professional, and communicative.
We’re sorry to hear about the scratches on the floor and the issue with the vacuum and dust sheets — we’ll take this on board and make sure it’s addressed with our team. Your comments help us continue improving and delivering a better experience for all our customers.
Thanks again for choosing TWC.
Best regards,
Joseph Heaton, Director
TWC Home Improvements
Excellent fitting with a superb door
The fitrer was on time and polite and put out protection to my hall before commencing work. A superb tidy fit with a fabulous door that now feels safe.
4 juillet 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Valerie,
Thank you so much for your wonderful five-star review! We're delighted to hear that you were pleased with both the fitting and the final result. It’s great to know the installer was punctual, polite, and respectful of your home, and that you’re now enjoying a superb door that feels safe and secure.
Your kind words mean a lot to us, and if there's anything else you need, we're only a call away.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
After overcoming some technical…
After overcoming some technical challenges, the door was successfully fitted with a professional touch, followed by a courtesy call to confirm everything was satisfactory. They are committed to selling in a more polite and friendly manner.
James, the fitter, demonstrated exceptional professionalism—he was clean, tidy, and clearly skilled at his craft.
20 août 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Philomena,
Thank you for your lovely review! We’re so pleased to hear that, even after a few technical challenges, everything was resolved smoothly and to your satisfaction.
It’s especially wonderful to hear your kind words about James — we’re proud to have such a professional, tidy, and skilled fitter on our team. We also really appreciate your recognition of our polite and friendly approach to customer care.
If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
New front door
From the start with Elliot to the finish with Dean, TWC were fantastic. Throughout the process they were super helpful and patient and the finished door is absolutely amazing. I would not hesitate to recommend this company.
5 août 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you so much, Maureen!
It’s wonderful to hear that your experience with us — from Elliot at the start right through to Dean on the final fit — was a smooth and positive one. We’re thrilled that you love your new front door and truly appreciate your kind words and recommendation.
Thanks again for choosing TWC!
Joseph Heaton, Director
TWC Home Improvements
Conservatory roof change
Very happy with how Clive and Jayden completed the change of our conservatory roof, all went very smooth, they performed the change over very professionally, many thanks Clive and Jayden your professionalism and work ethic’s was very much appreciated.😊
9 août 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you, Richard, for the kind words and glowing feedback!
We’re so pleased to hear that Clive and Jayden made the whole conservatory roof changeover process smooth and professional for you. They’re a real credit to the team, and your appreciation for their work ethic means a lot.
Thanks again for choosing TWC — enjoy the upgraded conservatory!
Joseph Heaton, Director
TWC Home Improvements
Brian and Dan excellent workmanship…
Brian and Dan excellent workmanship very tidy and cleaned up after themselves very polite very pleased with windows and doors
6 août 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you so much, Gary — it’s not every day we get a double helping of praise! It really is appreciated. We’re delighted you’re so pleased with your new windows and doors, and we’ll make sure Brian and Dan know their excellent workmanship and tidy approach didn’t go unnoticed.
Thanks again — so nice you said it twice!
Joseph Heaton, Director
TWC Home Improvements
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