James K from TWC was great from start to finish. He was polite, friendly, and professional, and the new back door and toilet window were installed quickly and to a high standard. I'm very happy with... Voir plus
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Over the moon with the customer service, the lock broke in my front door which I could no longer lock. Very helpful on the phone to sort out what lock I needed and someone was out within the hour w... Voir plus
Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Voir plus
L'entreprise a répondu
Kelvin and his team have done an excellent job with the groundworks for our extension. Kelvin talked us through every step, keeping us fully informed throughout. The team were professional, hardworkin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Coordonnées de contact
Woodside Road 15, SN3 4WA, Swindon, Royaume-Uni
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Excellent
941 avis
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A répondu à 100 % de ses avis négatifs
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Yes this is a petty review but door to…
Yes this is a petty review but door to door marketing, politely said wasn't interested, carried on regardless, I said no three times, said no to the brochure. Posted through my door after I closed it... just because.
Guess what I am not interested.... and you can be sure now I never will be
20 août 2026
Avis spontané
Réponse de TWC Home Improvements
It isn't a petty review at all, and thank you for flagging it.
No means no, and once you'd said it the conversation should have ended there. Posting the brochure through after you'd declined it and closed the door made it worse. That isn't the standard we set for our canvassers and I'll be raising it with the team.
Joseph Heaton
Director
TWC came recommended
TWC came recommended. From sales to survey, to installation was smooth, quick and all members of staff were friendly and helpful.
The window installations were completed by Darren and Ricky who were polite, professional and friendly.
Great job.
18 août 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for taking the time to leave such a fantastic review.
We’re delighted to hear that your experience with TWC Home Improvements was smooth and straightforward from the initial sales appointment through to the survey and installation. It’s great to know that our team were friendly and helpful throughout the process.
A special mention to Darren and Ricky for completing the window installations to such a high standard and for being polite, professional and friendly throughout. I’ll be sure to pass your kind comments on to them.
Thank you again for choosing TWC Home Improvements, and for your recommendation. Your feedback is greatly appreciated.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
High quality products
From sales to survey and supply and installation everything went very smoothly. The installation technician Jamie was particularly professional and helpful
18 août 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for taking the time to leave such a positive review.
We’re delighted to hear that everything went smoothly from the initial sales appointment through to the survey, supply and installation. It’s particularly pleasing to hear that Jamie was professional and helpful throughout the installation.
I’ll be sure to pass your kind comments on to Jamie, as feedback like this is always greatly appreciated.
Thank you again for choosing TWC Home Improvements and for taking the time to share your experience.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Very Good Workmanship
Everyone I have dealt with during the sales and installation process has been helpful and friendly.
My new front door and a window were installed yesterday. Dean arrived as arranged and carried out the installations with great care. He was friendly, took time to make sure I understood the new door lock thoroughly and left everything tidy.
Very pleased with the service throughout and the quality of the materials seems good.
17 août 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for taking the time to leave such a fantastic review.
We’re delighted to hear that you were so pleased with the service from TWC Home Improvements, from the initial sales process through to the installation. It’s particularly pleasing to hear that Dean carried out the work with such care and attention to detail, while also taking the time to make sure you were fully comfortable using your new door lock.
I’ll be sure to pass your kind comments on to Dean, as feedback like this is greatly appreciated.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
1st stage of our conservatory upgrade
1st stage of our conservatory upgrade, ie brickwork. Brickie Tom & Sam have done a super job. Attention to detail very thorough, careful to match new brickwork with old and making good old brickwork where necessary. Tidy and polite throughout and giving us confidence that the rest of the project will go well.
16 août 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for taking the time to leave such a wonderful review.
We’re delighted to hear that Tom and Sam have made such a great start to your conservatory upgrade. Their attention to detail and care in matching the new brickwork with the existing brickwork is exactly the standard we aim to achieve.
It’s also fantastic to hear that they were tidy and polite throughout the work, and that their efforts have given you confidence for the next stages of the project. I’ll be sure to pass your kind comments on to Tom and Sam.
Thank you again for choosing TWC Home Improvements, and we look forward to completing the rest of your project.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Patio door replacement
I just needed my worn out, aluminium, sliding back door replaced. My neighbours recommended TWC.
Both initial visits and my installation were punctual and courteous. No complaints at all.
14 août 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for taking the time to leave such a positive review.
We’re delighted to hear that you were pleased with the service you received from TWC Home Improvements. It’s great to know that both your initial visits and the installation were punctual and courteous, and that everything went smoothly from start to finish.
We really appreciate you choosing TWC and taking the time to share your experience. Thank you also to your neighbours for recommending us.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Can Joseph Heaton please arrange the…
Can Joseph Heaton please arrange the sewerage pipes repairs to the new build you carried out resolved. Evidence provided so under your guarantee the repairs need to be carried out, your office person seems to be playing games. This whole situation is causing me health issues and if something isn't resolved within the next week I will start legal proceedings. Disgusting to treat customers like it.
7 août 2026
Avis spontané
Réponse de TWC Home Improvements
Dear Miss Garnett,
Thank you for your message, and for your patience while this was looked into properly.
We have now had this issue reviewed independently by both Building Control and our own independent compliance assessor. Both have confirmed that the sewerage pipe issue you have raised is not related to the work we carried out on your build. I appreciate this isn't the answer you were hoping for, but I want to be clear and transparent with you about the findings rather than leave the matter open.
Our guarantee remains fully in place, but it covers the products we installed and the workmanship relating to that installation — it does not extend to the underlying drainage/sewerage infrastructure, which independent assessment has confirmed to be unrelated to our work. If you would like, I'm happy to arrange for copies of the Building Control and compliance findings to be sent to you directly so you have this in writing.
I do also want to raise, directly but respectfully, that this is now the fourth 1-star review you have left for us regarding this matter. I understand you're frustrated and I don't doubt this situation has been stressful, but I'd ask that we deal with this through direct conversation rather than repeated public reviews while we're actively trying to resolve it with you.
Kind Regards,
Joseph Heaton
Director
Conservatory Conversion
Phase 1 of our Conservatory to Orangery conversion started this week and so far so good - super impressed by the workmanship and efficiency of the build team led by Kelvin, with support from Steve, Mark and two very willing apprentices Matty and Jack. Communication was good, they arrived promptly and were polite and engaging throughout. Not only did they work hard and efficiently as a team, but they also left the area tidy and safe when they finished which is particularly important to us having 4 dogs that use the garden. They have set a high standard for the installation team to follow. Mark and Michelle
5 août 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you, Mark and Michelle, for taking the time to leave such a fantastic review.
We're delighted to hear that the first phase of your conservatory to orangery conversion has got off to such a positive start. It's wonderful to know that Kelvin, Steve, Mark, Matty, and Jack have impressed you with their workmanship, efficiency, and professionalism.
We understand how important it is to minimise disruption during a project, especially when you have four dogs using the garden, so it's great to hear that the team took care to leave the area tidy, safe, and well organised at the end of each day. Communication and customer care are just as important as the quality of the build itself, and we're pleased this has been reflected throughout your experience so far.
I'll be sure to pass your kind comments on to Kelvin and the team, who will be proud to know their hard work has been recognised. They have certainly set a great standard for the next stages of your project.
Thank you for choosing TWC Home Improvements. We look forward to continuing to deliver the high standard of service you deserve.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
After having conservator roof fitted…
After having conservator roof fitted Cam was amazing and he done a fabulous job with the finishing cleaning and sealing. He’s a credit to your team
5 août 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Cam did such a fantastic job fitting your conservatory roof and that you were impressed with the quality of his finishing, cleaning, and sealing work. We take great pride in the attention to detail our team provides, and it's fantastic to know that Cam delivered the high standards we expect.
Your kind words mean a great deal, and we will be sure to pass your feedback on to Cam, who will be thrilled to hear that he has been recognised. He is a real credit to the TWC Home Improvements team.
Thank you for choosing TWC Home Improvements, and we hope you enjoy your new conservatory roof for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Great buying experience
So far the buying experience has been great,Dave Dunphy spent plenty of time with us going through all the options and even travelled out to the Swindon show room to meet us there to show us in person what he was talking about, now we are in a WhatsApp group with all the relevant people from TWC so we are completely in the loop about the next steps, very happy.
4 août 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that you've had such a positive buying experience so far. It's wonderful to know that Dave took the time to guide you through all of the available options and even met you at our Swindon showroom to ensure you could see everything in person. We believe that taking the time to help our customers make the right decision is incredibly important, so your feedback means a great deal.
We're also pleased that our WhatsApp communication has kept you informed and reassured throughout the process. Keeping our customers updated every step of the way is something we pride ourselves on, and it's great to know this has made a positive difference.
Thank you for choosing TWC Home Improvements. We look forward to completing your project and providing the same high standard of service through to installation.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Very good job done by James and Conner…
Very good job done by James and Conner very nice chaps .fitted the windows very professionally.
29 juillet 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that James and Connor did a very good job installing your new windows and that you found them to be friendly, professional, and a pleasure to have in your home. We take great pride in the quality of our workmanship and customer service, so it's fantastic to know they represented TWC Home Improvements so well.
I'll be sure to pass your kind comments on to James and Connor, who will be delighted to receive your feedback. Thank you for choosing TWC Home Improvements, and we hope you enjoy your new windows for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Réponse de TWC Home Improvements
Thank you for taking the time to leave us your 5-star review.
We're delighted to hear that James and Connor made such a positive impression. Punctuality, efficiency, and courtesy are all qualities we pride ourselves on, and it's fantastic to know they delivered the high standard of service we aim to provide to every customer.
Your kind feedback means a great deal to us, and I will ensure your comments are passed on to James and Connor. Thank you for choosing TWC Home Improvements, and we hope you enjoy your new home improvements for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Steve Webb was friendly
Steve Webb was friendly, polite and approachable when speaking to me at our door. He was respectful in conversation and although we can’t do anything right now due to moving home this year, when we have moved home we would definitely consider TWC!
10 juillet 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that Steve Webb made such a positive impression. It's great to know that you found him friendly, polite, approachable, and respectful during your conversation.
We completely understand that moving home is a busy time, and we're grateful that you would consider TWC Home Improvements in the future. We look forward to the opportunity to assist you once you're settled into your new home.
We will be sure to pass your kind comments on to Steve, who will be very pleased to hear your feedback.
Best of luck with your move, and thank you again for your kind words.
Kind Regards,
Joseph Heaton
Director
TWC Home Improvements
Great customer service
Friendly staff who kept us informed on delivery etc. Good pricing and value for money. There was a miscommunication with the order which was smoothed over very quickly and the company went out of their way to resolve this. James from the office was extremely helpful and we are very pleased with the end product. Great quality windows / doors!
10 juillet 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you were pleased with the service you received from TWC Home Improvements. It’s great to know that our team kept you informed throughout the process and that you found our products to offer good value for money.
While we're sorry there was a miscommunication with your order, we're pleased that it was resolved quickly and that our team was able to put things right without delay. We're especially grateful for your kind comments about James, and we'll be sure to pass your feedback on to him. He will be delighted to know that his efforts made a positive difference to your experience.
Thank you once again for your kind words and for choosing TWC Home Improvements. We hope you enjoy your new windows and doors for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Just had Dan and Ben install our window…
Just had Dan and Ben install our window and doors they were very polite tidy and very good would definitely recommend them cleaned up after themselves would honestly say well done in the extreme heat they had to work in really pleased 😌 with everything.
10 juillet 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave your wonderful review.
We are delighted to hear that Dan and Ben provided such an excellent installation service for your new windows and doors. It’s great to know that they were polite, tidy, and delivered a high standard of workmanship while taking the time to clean up thoroughly after the installation.
We especially appreciate your recognition of the hard work they put in despite the extreme heat. Your kind comments will mean a great deal to them, and we will be sure to pass your feedback on.
Thank you once again for your recommendation and for choosing TWC Home Improvements. We hope you enjoy your new windows and doors for many years to come.
Kind regards,
Joseph Heaton
TWC Home Improvements
Amazing company, amazing job
From first to last all the people involved were very professional, friendly and helpful and they did an amazing job. They listened to what we wanted and discussed everything with us. The work was carried out exactly to the time specified and the result was extremely professional and exactly what we had discussed. A great job, great customer service and very happy customers. We thoroughly recommend this company.
14 mai 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you had such a positive experience with TWC Home Improvements from start to finish. It's wonderful to know that every member of the team was professional, friendly, and helpful, and that we took the time to listen to your requirements and keep you informed throughout the process.
We're especially pleased that the work was completed on schedule and that the finished result matched exactly what you had discussed and hoped for. Delivering excellent workmanship alongside outstanding customer service is what we strive for, so it's incredibly rewarding to receive feedback like yours.
Thank you once again for your kind words and recommendation. We truly appreciate your support and hope you enjoy your new home improvements for many years to come.
Kind regards,
Joseph Heaton
TWC Home Improvements
Highly Recommend TWC!
I didn’t realise what a chaotic industry windows & doors could be until I needed my entire house done. TWC cut through the chaos, were brilliant in their communications, timing (installed earlier than planned), and rectifying unforeseen issues (there were a couple of genuine mistakes on the order come the fitting day but there was no drama or fuss, it all just got sorted and everyone I met was a professional, kind and just great people. Highly recommend TWC!
27 août 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your experience with TWC Home Improvements exceeded your expectations. Replacing all of the windows and doors in a home is a significant investment, so it’s fantastic to know that our communication, organisation, and ability to complete your installation ahead of schedule helped make the process as smooth as possible.
We also appreciate your understanding regarding the unforeseen issues on the fitting day. While we always strive for perfection, we're pleased that any genuine mistakes were resolved quickly and without fuss, ensuring the project stayed on track.
Your kind comments about the professionalism and friendliness of everyone you dealt with mean a great deal to us, and we will be sure to share your feedback with the entire team.
Thank you once again for your recommendation and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
TWC Home Improvements
Darren & Ricky window fitters
Darren & Ricky came as expected, worked very hard in the hot weather. Both poilte and Curtis. Installed three new windows without any problems. Cleaned everything up well. Very good service.
6 juillet 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that Darren and Ricky provided such a positive installation experience. It's great to know they arrived as expected, worked hard despite the hot weather, and completed the installation of your three new windows to a high standard.
We're also pleased that they were polite, courteous, and left everything clean and tidy once the work was finished. Your kind comments mean a great deal, and we will be sure to pass your feedback on to Darren and Ricky.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Endangered Lives of School Children
TC Carpentry have been conducting work at 106 White Eagle Road in Swindon recently. Today, 24 June 2026 at 0830 in the morning they parked their vans totally obstructing both the pavement and the dropped pedestrian crossing point, creating a dangerous situation for pedestrians, many of whom were school children on the way to Orchid Vale School in the morning. This has been reported to Wiltshire Police with photographic evidence.
24 juin 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for bringing your concerns to our attention.
We take matters relating to public safety and responsible conduct very seriously. However, we believe this review has been posted on the wrong company profile.
TWC Home Improvements has no association with TC Carpentry, the company referenced in your review, and we have not been carrying out works at the address you have mentioned.
We would kindly ask that you review the business you intended to leave feedback for and, if appropriate, repost your review on the correct company page so it reaches the relevant business.
Kind regards,
Joseph Heaton
TWC Home Improvements
An excellent purchase and installation of my new front door
A good service by Mr Fallon on choosing a new front door and very good installation by Nico. Both spent time giving me advice and details of the product. A good follow up by the company too. Thank you.
16 juin 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that you are so pleased with your new front door and that you had a positive experience from start to finish. It's great to know that Mr Fallon provided helpful advice when choosing your new door, and that Nico carried out the installation to such a high standard. We’re also pleased that our follow-up service met your expectations.
We really appreciate your kind feedback and will ensure your comments are passed on to Mr Fallon, Nico, and the rest of the team.
Thank you again for choosing TWC Home Improvements. We hope you enjoy your new front door for many years to come.
Kind regards,
Joseph Heaton
TWC Home Improvements
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