TWC Home Improvements Avis 

942
•
TrustScore 4.5 sur 5

4,5

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Noté 4 sur 5 étoiles

James K from TWC was great from start to finish. He was polite, friendly, and professional, and the new back door and toilet window were installed quickly and to a high standard. I'm very happy with... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I would give it 4.5 stars. Great experience start yo finish. Dealt with courteously on the phone. Salesman Del was much improved on his sales technique from our first encounter. Installation was... Voir plus

Noté 5 sur 5 étoiles

Over the moon with the customer service, the lock broke in my front door which I could no longer lock. Very helpful on the phone to sort out what lock I needed and someone was out within the hour w... Voir plus

Noté 5 sur 5 étoiles

Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Voir plus

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À propos de l'entreprise

  1. Fournisseur de fenêtres PVC

Écrit par l'entreprise

A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

942 avis

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4,5

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Noté 4 sur 5 étoiles

An excellent purchase and installation of my new front door

A good service by Mr Fallon on choosing a new front door and very good installation by Nico. Both spent time giving me advice and details of the product. A good follow up by the company too. Thank you.

16 juin 2026
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Réponse de TWC Home Improvements

Thank you for taking the time to leave your review.

We are delighted to hear that you are so pleased with your new front door and that you had a positive experience from start to finish. It's great to know that Mr Fallon provided helpful advice when choosing your new door, and that Nico carried out the installation to such a high standard. We’re also pleased that our follow-up service met your expectations.

We really appreciate your kind feedback and will ensure your comments are passed on to Mr Fallon, Nico, and the rest of the team.

Thank you again for choosing TWC Home Improvements. We hope you enjoy your new front door for many years to come.

Kind regards,
Joseph Heaton
TWC Home Improvements

Noté 5 sur 5 étoiles

I had a delightful 'warm call' from…

I had a delightful 'warm call' from Jade just now, who accidentally caught me at a time when I was starting to consider new windows (the previous contact was some years ago for a different property)
There was no pressure or pushing, she accepted that I wasn't yet ready but was able to add an appointment for a future call later in the year. I shall be accepting that call.

23 juin 2026
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Réponse de TWC Home Improvements

Thank you for taking the time to leave your review.

We are delighted to hear that you had such a positive experience speaking with Jade. Providing a friendly, professional, and no-pressure service is something we pride ourselves on, so it’s wonderful to know that Jade made such a good impression and was able to arrange a follow-up at a time that suits you.

We really appreciate your kind comments and will be sure to pass them on to Jade. She will be pleased to know that her approach was appreciated.

Thank you again for considering TWC Home Improvements. We look forward to speaking with you again later in the year.

Kind regards,
Joseph Heaton
TWC Home Improvements

Noté 5 sur 5 étoiles

Superb install of roof glazing from john & simon

Superb install of roof glazing, front door, side panels and windows on our front porch extension..John & Simon are obviously professionals in the business & we are delighted with the final result.👍

4 juin 2026
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Réponse de TWC Home Improvements

Thank you very much for taking the time to leave your review.

We’re delighted to hear that you are so pleased with the installation of your roof glazing, front door, side panels, and windows for your porch extension. It’s wonderful to know that John and Simon’s professionalism, skill, and experience were evident throughout the project and that you are delighted with the finished result.

We’ll be sure to pass your kind comments on to both John and Simon, who will be very pleased to receive your feedback.

Thank you again for choosing TWC Home Improvements and for sharing your experience.

Joseph Heaton
Director
TWC Home Improvements

Noté 4 sur 5 étoiles

We have just signed up for our new windows

We have just signed up for our windows...really excited.
We were really nervous about having "double glazing sales rep" in our home. But wow Jeremy Avery sales rep... was amazing!!
Spoke to us as people, explained things and options he was really kind, patient and respectful. We never felt under pressure.. He really was understanding to our situation and was soo helpful!! Thank you soo much for the reassurance ..

14 mai 2026
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Réponse de TWC Home Improvements

Thank you very much for taking the time to leave such a lovely review.

We’re delighted to hear that Jeremy Avery made you feel comfortable and reassured throughout the process of choosing your new windows. We understand that inviting a salesperson into your home can sometimes feel daunting, so it’s especially pleasing to know that Jeremy’s friendly, respectful, and no-pressure approach helped put you at ease.

Taking the time to listen, understand individual circumstances, and clearly explain the available options is something we pride ourselves on, and it’s wonderful to hear that this was reflected in your experience.

Thank you again for placing your trust in TWC Home Improvements. We’re excited to be part of your home improvement journey and look forward to delivering your new windows.

Joseph Heaton
Director
TWC Home Improvements

Noté 5 sur 5 étoiles

Fantastic aftercare

Fantastic aftercare. I contacted TWC for a quote to my house for windows and doors to which a sales chap came over and explained everything slowly and clearly for me which was very helpful. I took up a great offer and within 4 weeks i had the installers here who done an amazing job. (They even hoovered up for me) There were 2 snagging items and within a week they were rectified without being pursued or hounded for payment until the work was fully done. I cannot honestly remember the last time i had felt like an actual valued customer as like TWC had treated me. Thank you.

3 juin 2026
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Réponse de TWC Home Improvements

Thank you very much for taking the time to leave such a wonderful review.

We’re delighted to hear that you had a positive experience from your initial consultation right through to installation and aftercare. It’s great to know that everything was explained clearly and that the installation team carried out their work to such a high standard, even taking the extra care to leave your home clean and tidy.

We’re especially pleased that our aftercare service met your expectations. While occasional snagging items can arise, we believe it’s important to resolve them promptly and professionally, ensuring every aspect of the work is completed to the standard our customers deserve before considering a project finished.

Your comments about feeling like a valued customer mean a great deal to us, as providing exceptional customer care is at the heart of what we do.

Thank you again for your kind words and for choosing TWC Home Improvements.

Joseph Heaton
Director
TWC Home Improvements

Noté 5 sur 5 étoiles

Liam Whitehead was very quick to deal…

Liam Whitehead was very quick to deal with the sales issue we encountered after Sam Miles came out to take the final measurements. He was professional throughout the process and resolved the issue promptly and efficiently. We were very pleased with how quickly everything was handled.

4 juin 2026
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Réponse de TWC Home Improvements

Thank you very much for taking the time to leave your review.

We’re delighted to hear that Liam Whitehead was able to resolve the issue quickly and efficiently following the final survey visit. Providing prompt, professional service and ensuring any concerns are dealt with swiftly is something we take very seriously, so it’s great to know you were pleased with the outcome.

We’ll be sure to pass your kind comments on to Liam, and also to Sam Miles for his part in the process.

Thank you again for your feedback and for choosing TWC Home Improvements.

Joseph Heaton
Director
TWC Home Improvements

Noté 5 sur 5 étoiles

I have to say I am very impressed

I have to say I am very impressed. Steve Webb knocked on the door and was such a lovely chap i decided to keep listening. I explained i had a window to look at and he promised me a call within 5 minutes. As promised that happened and an hour later i met Jeremey Avery. What impressed me the most was he took a look and immediately said he couldnt help BUT told me which firm could. He then went on to educate me with clarity and passion without ever trying to push me to buy anything. I will 100% be using this firm when i need my windows replaced. I love a company that respects quality, education over sales and people who are clearly passionate about what they do.

3 juin 2026
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Réponse de TWC Home Improvements

Thank you very much for taking the time to share such a thoughtful review.

We’re really pleased to hear about your experience with Steve Webb and Jeremy Avery. It’s great to know that Steve was able to arrange a prompt follow-up for you, and that Jeremy provided honest, clear advice even when it meant referring you elsewhere. That level of transparency and integrity is something we value highly, and it’s encouraging to see it recognised.

We’re also glad you felt informed rather than pressured. Taking the time to understand each customer’s situation properly and offering guidance based on what’s genuinely best for them is central to how we work.

Thank you again for your kind words and for considering us for your future window replacement needs — we look forward to hopefully working with you when the time is right.

Joseph Heaton
Director
TWC Home Improvements

Noté 1 sur 5 étoiles

★☆☆☆☆ Extremely Poor Service and Experience


I had an incredibly frustrating experience with TWC. What should have been a straightforward job turned into a six-month ordeal just to get the correct door installed.
Throughout the process, I had to chase them constantly—making numerous calls just to get updates or any progress at all. There was clearly a lack of coordination, as we had far too many visits from installers who seemed completely unaware of the issues they were supposed to fix. Each visit felt like starting from scratch.
Communication from management was practically nonexistent until the very end, which only added to the stress and inconvenience. To make matters worse, despite all the delays, mistakes, and lack of service, they still expected full payment as if everything had gone smoothly.
Overall, this was a disappointing and exhausting experience. I would not recommend TWC to anyone—what a joke of a company.

1 mai 2026
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Réponse de TWC Home Improvements

Hi Jess,

Thank you for taking the time to leave your feedback.

Whilst we fully accept that the experience you received fell short of the standards we aim to deliver, we do feel this review is a little unfair and does not reflect the full outcome of the situation.

This probably isn't the place to have an argument, and that is certainly not our intention, but after the issues with the original door, we replaced the door entirely at our expense. We also agreed to provide a substantial financial reduction as a gesture of goodwill, despite having explained throughout the process that it would normally be either a replacement or a financial settlement, not both.

We completely understand your frustration regarding the delays and the number of visits required, and we apologise for the inconvenience this caused. However, we worked hard to resolve the matter, ultimately replacing the product and providing significant compensation to reach a fair conclusion.

We genuinely care about our customers and take every complaint seriously. Whilst we accept that we did not get everything right in this instance, we do feel we went above and beyond to put matters right once the issues were identified.

We wish you all the best and hope you enjoy your new door for many years to come.

Kind regards,

Joseph Heaton
Director
TWC Home Improvements

Noté 5 sur 5 étoiles

Highly recommended

I have now used this company three times, and on every occasion they have been absolutely excellent. The service is consistently professional, reliable, and friendly, which is why I would not hesitate to recommend them.

A special mention must go to Mel for her outstanding customer service over the telephone. She is always so friendly, helpful, and welcoming, and I was genuinely impressed that she even remembered me as a previous customer — such a lovely personal touch.

I would also like to thank Paul, who came out to look at my faulty back door. He went above and beyond by refitting a new back door handle, even though it probably did not really need replacing. He was incredibly polite, helpful, and professional throughout.

Another reason I would happily return to this company is their excellent aftercare service. It is reassuring to know that even after the work has been completed, they genuinely care about their customers and are happy to help if anything needs attention.

It is rare these days to find a company that provides such consistently excellent service, I can honestly say they have never disappointed. Highly recommended!

29 mai 2026
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Réponse de TWC Home Improvements

Thank you very much for taking the time to leave such a detailed and thoughtful review.

We’re delighted to hear that you have continued to choose TWC Home Improvements on multiple occasions and that each experience has met your expectations. Consistency, reliability, and a friendly service are exactly what we aim to deliver, so it’s great to know this has been reflected in your interactions with the team.

We’re especially pleased to hear your kind comments about Mel and Paul. We will ensure your feedback is passed on to them both, as recognition like this means a great deal. It’s also good to know that the small repair to your back door was handled in a way that gave you confidence in the service we provide.

We truly appreciate your comments regarding our aftercare service as well. Supporting our customers after installation is an important part of what we do, and we’re glad this has given you reassurance and peace of mind.

Thank you again for your continued support and recommendation.

Joseph Heaton
Director
TWC Home Improvements

Noté 5 sur 5 étoiles

Excellent and professional service from…

Excellent and professional service from the initial consultation through to fitting and a follow up for a small problem

20 juin 2025
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Réponse de TWC Home Improvements

Thank you very much for your kind review.

We’re delighted to hear that you were pleased with the service you received, from the initial consultation through to installation and the follow-up visit. Providing a professional and reliable experience at every stage is something we take great pride in, so it’s especially rewarding to know this has been reflected in your project.

We also appreciate you highlighting the follow-up support for the small issue encountered — ensuring everything is right for our customers is always a priority.

Thank you again for choosing TWC Home Improvements. We look forward to working with you again in the future.

Joseph Heaton
Director
TWC Home Improvements

Noté 5 sur 5 étoiles

Team Ricky and Darren arrived early and…

Team Ricky and Darren arrived early and did a first rate job. They were in uniform the work was very good and they ensured everything was cleaned up before they departed, one pain was missing but a panel was put in and one week later another person arrived as planned and finished the job. First class contact at all times Recommended to anyone else who needs new doors

22 mai 2026
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Réponse de TWC Home Improvements

Thank you for taking the time to leave such a positive review.

We’re delighted to hear that Ricky and Darren provided a first-class service, arriving promptly, carrying out the work to a high standard and ensuring everything was left clean and tidy before they departed.

We also appreciate your understanding regarding the missing pane. While it’s never ideal when an additional visit is required, we’re pleased to hear that a temporary panel was fitted and that the final installation was completed as planned with clear communication throughout.

Your recommendation means a great deal to us, and we’re delighted that you were so pleased with the service you received.

Thank you for choosing TWC Home Improvements.

Kind regards,
Joseph Heaton
Director, TWC Home Improvements

Noté 5 sur 5 étoiles

Very professional service

Very professional service, from the sales (thanks, Sam!) initial approach through to the surveyor and then the lovely fitters Ricky and Darren. Plus the admin/ management ladies int the office. Thank you for the efficient and courteous service. We’re very pleased with our new doors and windows! A dream.

28 mai 2026
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Réponse de TWC Home Improvements

Thank you for taking the time to leave such a lovely review.

We’re delighted to hear that you received a professional service from start to finish and that every stage of the process met your expectations.

It’s great to know that Sam, our sales representative, along with the surveyor, Ricky and Darren, and the office team, all contributed to such a positive experience. Your kind comments will be passed on to everyone involved.

We’re especially pleased to hear how happy you are with your new doors and windows. Knowing they’ve made such a difference and that you’re delighted with the result is exactly what we strive for.

Thank you for choosing TWC Home Improvements.

Kind regards,
Joseph Heaton
Director, TWC Home Improvements

Noté 5 sur 5 étoiles

Job well done

Very professional job well done very happy with all member of staff

22 mai 2026
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Réponse de TWC Home Improvements

Thank you for taking the time to leave a review.

We’re delighted to hear that you’re so happy with the work carried out and with the professionalism shown by all members of our team.

Your kind feedback is greatly appreciated and will be shared with everyone involved.

Thank you for choosing TWC Home Improvements.

Kind regards,
Joseph Heaton
Director, TWC Home Improvements

Noté 5 sur 5 étoiles

I had a new build extension completed…

I had a new build extension completed with TWC, and the whole experience was excellent from start to finish. The project ran for around 10 weeks to allow sufficient drying time, and we were kept fully in the loop throughout the entire process.
All of the tradespeople were lovely friendly, approachable, and always happy to answer any questions I had. Steve, the Building Manager, regularly attended the site, which gave us great confidence that everything was being well managed.
A special shout out to Jade and Amanda as well for staying on top of the WhatsApp groups and patiently responding to all the questions I asked along the way. Their communication and support made the whole process feel smooth and stress-free.
Overall, a really positive experience,

13 avril 2026
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Réponse de TWC Home Improvements

Thank you for taking the time to leave such a detailed and positive review.

We’re delighted to hear that your extension project was such a positive experience from start to finish. Building projects of this scale require excellent communication and coordination, so it’s wonderful to know that you felt informed and supported throughout the process.

It’s great to hear your kind comments about all of the tradespeople involved, and I’m especially pleased that Steve’s regular site visits gave you confidence that the project was being managed effectively.

A special thank you for recognising Jade and Amanda. Keeping customers updated and responding promptly to questions is a vital part of delivering a smooth experience, and I know they will be delighted to receive your feedback.

We’re thrilled that the entire process felt stress-free and that you’re happy with the finished result.

Thank you for choosing TWC Home Improvements.

Kind regards,
Joseph Heaton
Director, TWC Home Improvements

Noté 5 sur 5 étoiles

Amazing company.

8 mai 2026
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Réponse de TWC Home Improvements

Thank you for taking the time to leave a review.

We’re delighted to hear that you think so highly of our company. Feedback like this means a great deal to the entire team.

Thank you for choosing TWC Home Improvements.

Kind regards,
Joseph Heaton
Director, TWC Home Improvements

Noté 1 sur 5 étoiles

Cold called, gave astronomical quote and insulted the quality of our windows.

TWC cold callers knocked on our door last year saying they were installing windows at one of our neighbours houses (I doubt, but fine). We happened to need a few windows replaced so invited them in for a quote. The salesman spent 1.5 hrs to quote 4 windows.. lots of fluff and waffle being spouted, including some scaremongering that our windows were unsecure and really should be updated (they're modern double glazed, no more a security risk than any other typical modern windows). Quoted us over £4000 for four windows! One was circular and so would be pricier but the rest are standard shape and size. £1k per window is insane. I politely declined, and around a week later was called up and told that "if I book today then they can knock £1000 off the price" - horrible sales tactic imo, the price is the price and you were clearly chancing it for an extra grand, disgusting. We went with another vendor and were very happy with the work and price. A few months later they cold called again (another neighbour getting their windows installed it seems!), I pointed out they'd given me an astronomical quote and had gone with someone else, to which, without hesitation, the salesman says "well it won't be up to the same standard as ours" - excuse me, but you have no idea who did the work, what work we had done, and are just being plain rude at this point. Anecdotally (although also hearsay to be fair), my neighbour actually had had windows from TWC around a year or two prior and came round to warn me when she saw the van leaving my drive that they had been unreliable, had to reinstall three times because it wasn't watertight, and just stated they were abysmal to work with. Avoid, there are better value vendors in the area who provide more reliable service without the need to cold call on house.

15 octobre 2025
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Réponse de TWC Home Improvements

Dear Chris,

Thank you for taking the time to leave your review.

I am sorry to read that your experience did not meet your expectations.

Whilst we appreciate that not every homeowner will choose to proceed with TWC, we are disappointed to hear that you felt uncomfortable with parts of the sales process. Our representatives are trained to provide a thorough assessment of a property's existing windows and discuss the options available. Any comments regarding security or performance should always be intended as professional observations rather than scaremongering, and I apologise if this was not how they were received.

In terms of pricing, we understand that our quotation was significantly higher than the alternative you chose. We recognise that there are many companies in the market operating at different price points and with different product specifications. Our quotations are based on the products, installation methods, guarantees and service levels that we provide. We fully respect your decision to choose another supplier that better suited your requirements and budget.

Regarding the follow-up call and the comments made after you advised that you had proceeded elsewhere, I agree that this does not reflect the standard of professionalism we expect from our team. Whilst we are naturally proud of our products and service, assumptions should never be made about another company's workmanship without any knowledge of the installation.

I would also like to address the comments relating to a neighbour's installation. As this is anecdotal and we are unable to identify the project in question, I cannot comment on the specifics. What I can say is that, as with any installation company carrying out thousands of projects, issues can occasionally arise. When they do, we work hard to resolve them and ensure our customers receive the service they deserve.

We appreciate your feedback as it helps us improve. Whilst we are sorry we were not the right company for you on this occasion, I am pleased to hear that you were ultimately happy with the windows you had installed.

Kind regards,

Joseph Heaton
Director

Noté 1 sur 5 étoiles

AVOID AT ALL COSTS if you value your sanity

We’ve been waiting for our window since 2025! LOL!

It is honestly laughable that we placed our order on the 21st of November 2025 and it STILL hasn’t been completed.

In all that time we have NOT RECEIVED ONE SINGLE VOLUNTARY UPDATE. We have called, we have emailed, we have torn our hair out. We have been given every excuse under the sun like someone has to drop their child at school 🙈 if you don’t laugh at this ridiculous pantomime of customer service then you will cry!!

I am now 4 weeks away from giving birth and living in a building site because of TWC holding up our build which I made them aware of months ago (they don’t care) and they are nowhere to be seen. Their customer service (or lack thereof) is such a joke you can’t help but nervous laugh. It is the worst company I have ever had the displeasure of working with.

Yes our window is bespoke, but if they are not capable of making it. Then why did a very pushy salesman who was eager to take our money, say that they could?!

They came to fit it once - it was the complete wrong size. They told us a new template would be made and they would order another one. That was the beginning of March. We have heard nothing since. Then randomly out of the blue, 6 weeks later, someone from TWC came to make another template claiming they lost the original one. We had no phone call and no update and have heard absolutely nothing since.

I am almost certain this window is never going to materialise and I am also quite sure they purposefully do not pick up my calls or respond to any emails.

Legal case incoming!

19 mai 2026
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Réponse de TWC Home Improvements

Hi Miriam,

Firstly, I would like to sincerely apologise for the experience you have had with us. Having read your review, I can completely understand your frustration and upset, especially given the length of time this has been ongoing and the timing with your pregnancy and build project.

While bespoke products can occasionally present manufacturing or surveying challenges, I fully appreciate that this does not excuse the lack of communication you have described. You should not have been left chasing updates or feeling ignored, and I am very disappointed to read that this has been your experience with TWC.

The fact that the original installation could not proceed due to sizing issues clearly added further frustration and delay, and I also appreciate how concerning it must have been to then hear that a further template was required. Regardless of the circumstances behind this, we should have communicated with you far more proactively throughout the process.

I will be reviewing this matter internally as a priority with the relevant departments so we can fully understand what has happened and, most importantly, establish a clear route towards getting this resolved for you as quickly as possible.

Thank you for taking the time to share your feedback, even under understandably frustrating circumstances.

Joseph Heaton, Director

Noté 5 sur 5 étoiles

10/10 highly recommend Dan.

The work done and service provided by Dan are 10/10, he removed a rotting door and frame and installed a new one. He has extremely polite, very respectful, efficient, tidy and honest. Highly recommend and will use his services again.

16 mai 2026
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Réponse de TWC Home Improvements

Thank you for taking the time to leave such a wonderful review.

We’re delighted to hear that Dan provided such an excellent service and that you were so pleased with both the workmanship and the overall experience.

It’s fantastic to know that he carried out the installation efficiently while being polite, respectful, tidy and honest throughout. I’ll be sure to pass your kind comments on to him — he’ll really appreciate the feedback.

Your recommendation means a great deal to us, and we’re pleased to hear you would use our services again in the future.

Thank you for choosing TWC Home Improvements.

Kind regards,
Joseph Heaton
Director, TWC Home Improvements

Noté 1 sur 5 étoiles

The worst company for customer service

The worst company to choose. They are highly unprofessional and fail to complete their work to an acceptable standard.

We have been chasing them since 2025 to complete the outstanding work at our property. They attended an inspection but never returned to finish the job. Since then, they have blocked two of our phone numbers and stopped responding to our emails.

When we try to contact them directly, our calls do not go through, yet calls from different numbers are answered. This level of customer service and lack of accountability is extremely disappointing.

13 mai 2025
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Réponse de TWC Home Improvements

Dear Giselle,

Thank you for taking the time to leave your review.

I am very sorry to read about your experience and the frustration this situation has clearly caused.

At TWC, we pride ourselves on delivering excellent customer service, and the picture you have described falls well short of the standards we set for ourselves. I would like to apologise for the delays in resolving the outstanding items at your property and for the lack of communication you have experienced.

I would also like to reassure you that we would never intentionally block a customer's telephone number or deliberately ignore correspondence. If there has been a breakdown in communication, then we need to understand exactly what has happened and, more importantly, put it right.

Without your account details, I am unable to investigate the history of your case from this review alone. I would therefore welcome the opportunity to look into this personally. Please could you email me directly at joseph@twcframes.co.uk with your address and contact details, and I will ensure that the matter is reviewed as a priority.

Whilst I appreciate that this response will not undo the frustration you have experienced over the last year, I hope it demonstrates our commitment to understanding what has gone wrong and working towards a resolution.

Thank you again for bringing this to our attention.

Kind regards,

Joseph Heaton
Director

Noté 1 sur 5 étoiles

Deceptive Sales Ploy and dropped litter

TWC were at my Parkhome Site and were canvassing and cold calling despite being told not to previously as we do not allow any cold calling. I spoke to Daz Humphries and explained this and he was polite and accepting of this rule and went to tell his colleague. He did ask where he could dispose of his empty drinks can and I advised there were bins by the car park exit. I later discovered the empty drinks can and 2 sandwich wrapper packets next to where their car had been parked. Disgraceful behaviour by 2 of TWC employees just because they were told to move on. Oh, and they blatantly lied by telling one resident they were already working on a neighbouring property on this site when they are definitely not as all works have to be approved by the site owners. So before dropping litter and trying to deceive customers remember to read the signs stating “CCTV IN USE” as well as numerous Ring doorbells.

6 mai 2026
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Réponse de TWC Home Improvements

Dear Mr. McGee,

We sincerely apologise for the issue you experienced with two of our self-employed marketing agents.

We have spoken with both individuals regarding the matter, and they are very sorry that their comments were misunderstood. We would also like to clarify that no work has yet commenced on any neighbouring properties; at this stage, we are only providing quotations to interested residents.

We fully understand the importance of clear communication throughout this process and apologise if this was not made sufficiently clear to you at the time.

Thank you for bringing your concerns to our attention.

If you wish to discuss this matter further, please feel free to contact me directly at joseph@twcframes.co.uk.

Yours sincerely,

Joseph Heaton
TWC Home Improvements

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